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Atlanta, GA - Comcast - Page 177

post #5281 of 5517
I went to the Comcast office on Cobb Pkwy and they did not have the DCX3501.

At first the woman looked at me like I was crazy for even asking; sort of a "why do you care about which model of DVR you get" thing, but when she saw I wasn't going away until she checked, she went back and looked. I guess most people just take whatever junk they are given and don't ask or care.

Anyone in the area seen these units in the wild?
post #5282 of 5517
Quote:
Originally Posted by oleus View Post

i have a DCH3416 - is there a better option currently available in ATL right now?

I have the DCX3400-M (and I do not use the whole home feature).

I'm pleased with the unit which is 3D capable, with the sole exception of the issue where the "native" resolution setting resets to 1080i every time I power off the TV or AVR. This is a known issue due to the DVR being connected via the receiver. If Motorola would allow it to be locked on "native" this would be a fantastic unit.
post #5283 of 5517
Quote:
Originally Posted by neil0311 View Post

I went to the Comcast office on Cobb Pkwy and they did not have the DCX3501.

At first the woman looked at me like I was crazy for even asking; sort of a "why do you care about which model of DVR you get" thing, but when she saw I wasn't going away until she checked, she went back and looked. I guess most people just take whatever junk they are given and don't ask or care.

Anyone in the area seen these units in the wild?

I had the a similar experience in Chamblee last week where the CS person went so far as to tell me that the DCX3501 didn't exist (as I was showing him a picture of one taken from a Comcast site).
post #5284 of 5517
Folks, you're just going to have to accept that Comcast customer service just sucks. Every single interface I've ever had with them leaves me shaking my head in amazement. Anything I've ever attempted with them has been an exercise in frustration. My problem is that my alternatives, AT&T for phone and DSL and DTV for TV are sub-par alternatives and/or a lot more money. Comcast ISP consistently gives me 31 Mbps versus AT&T 1.5 Mbps on a good day. It has never dropped me in the six months since I switched while AT&T dropped me daily. DTV has a better HDDVR interface, but has rain fade, an ugly dish, and costs a lot more. I was with them for ten years, and they refused to cut their price to keep me - until I was gone.

It's a real shame that Comcast's customer service falls far short of its technology. Sure wish I had another alternative, like Charter.
post #5285 of 5517
Quote:
Originally Posted by rtart View Post

Folks, you're just going to have to accept that Comcast customer service just sucks. Every single interface I've ever had with them leaves me shaking my head in amazement. Anything I've ever attempted with them has been an exercise in frustration. My problem is that my alternatives, AT&T for phone and DSL and DTV for TV are sub-par alternatives and/or a lot more money. Comcast ISP consistently gives me 31 Mbps versus AT&T 1.5 Mbps on a good day. It has never dropped me in the six months since I switched while AT&T dropped me daily. DTV has a better HDDVR interface, but has rain fade, an ugly dish, and costs a lot more. I was with them for ten years, and they refused to cut their price to keep me - until I was gone.

It's a real shame that Comcast's customer service falls far short of its technology. Sure wish I had another alternative, like Charter.

Charter is a Comcast wannabe. Comcast, Jr. I have friends with Charter who complain about their clueless customer service.

Comcast may not be perfect but they are so much better than the AT&T DSL I left (which had previously been Bellsouth). At least Comcast gives you the broadband speed you are paying for, not excuses.

Being an AT&T customer was an exercise in frustration. Left them and went to Comcast/Vonage -- and never looked back.

_____________

Speaking of Motorola set top boxes, they will soon be obsolete:

http://www.nypost.com/f/print/news/b...Nv3MBNzKw8aAZK

Quote:


Google looking to unload Motorola's TV set-top box business


By CLAIRE ATKINSON
Posted: 11:25 PM, March 6, 2012

This just in: The TV set-top box is on its deathbed.

Google is looking to unload the set-top box business it will inherit from Motorola Mobility even before it closes on the $12.5 billion acquisition, The Post has learned.

The move appears to be an about-face from last August, when Google CEO Larry Page, in announcing the deal, suggested the business would play a role in his plans for revolutionizing the living room.

Google isn’t the only player looking to get out of the business. As The Post reported exclusively last month, Cisco is also seeking to sell Scientific Atlanta, which along with Motorola has had a near duopoly on the set-top box business.

And at least two other smaller cable-box players, Pace and Thomson’s Technicolor, are also expected to test the marketplace by putting their businesses on the block, sources said.


Once the main conduit to the couch, the clunky cable box is viewed in many circles as an obstacle to a newer generation of software and devices capable of integrating TV and the Web.

Plenty of people predict that the box won’t survive the onslaught. For instance, Google offers its own Internet-connected operating system, Google TV.

“Software is the value, not the hardware,” said one set-top box executive.

Infonetics, a company that tracks the set-top box market, predicted that last year was the peak for the business and that sales will decline this year and beyond.

To be sure, some executives believe the set-top box will shrink but not fade away entirely.

“Boxes will get thinner because more intelligence will be in the ‘cloud,’ but you’ll still need a gateway to the home,” said one executive in the business.

That’s prompting speculation that private-equity firms may look to milk the business by rolling up the main players.


“We’re beginning to hear private equity stirring on how they could put it all together,” said one source.

While Google hasn’t put out a sales book on the set-top box business, it has enlisted Frank Quattrone’s investment bank, Qatalyst Partners, and Barclays Capital to help shop the asset.

“On a long-term basis, legacy set-top boxes don’t win,” one senior tech source said, adding that Google gets “10 times more data from their other devices than they can get from a cable box.”

Other sources have confirmed that, while it is still early in the process, Google is highly likely to sell off the business, in part because cable operators have shunned buying boxes from Motorola ahead of Google’s purchase.

Meanwhile, Motorola, which has been losing share, tried unsuccessfully to sell the business in 2009 for $4.5 billion.

With other devices such as Apple TV and Roku,stealing the show, the price tag is expected to be even lower. One source ballparked the price at anywhere between $2.5 billion and $4 billion.

“We don’t comment on rumor or speculation,” said a Google spokeswoman.
post #5286 of 5517
I know that there is 3D content in ONDEMAND, but with the Big East Tournament (& I think some Masters coverage) coming out in Live 3D is Comcast in the ATL showing any of this?
post #5287 of 5517
Comcast Atlanta has XFINITY 3D and ESPN3D. I think the Big East Tournament is on ESPN 3D.
post #5288 of 5517
Quote:
Originally Posted by Ken H View Post

Wrong.

Across the country, Comcast has already started the process of eliminating all analog channels and at the same time encrypting all channels. Think of it like phase II of Project Cavalry.

The only question remaining is when for a given area.

Uh, Clear QAM isn't analog, and they are still required to keep OTA channels in the clear.

???
post #5289 of 5517
Quote:
Originally Posted by CapeFish View Post

Comcast Atlanta has XFINITY 3D and ESPN3D. I think the Big East Tournament is on ESPN 3D.


Which are apparently 791 & 790, respectively, in the ATL. I hope that I don't have to call in to get them activated.
post #5290 of 5517
Quote:
Originally Posted by whodean View Post

Uh, Clear QAM isn't analog, and they are still required to keep OTA channels in the clear.

But not for long, if the NCTA gets its way - Comcast et al are petitioning the FCC to encrypt basic cable as well. In return we *may* get a couple of the new HD DTAs for free to go along with the crappy SD DTAs we got when analog got whacked.
post #5291 of 5517
Has anyone else's clock not changed yet? My DVR is still on standard time, fortunately the guide's an hour off as well so my shows are still recording...
post #5292 of 5517
Comcast has sent me a notice that as of 4/10 I will need new equipment to get the basic channels decrypted. I have been using clear QAM with no box on one TV, so sounds like that is over.

Bob Howell
post #5293 of 5517
Quote:
Originally Posted by rlhowell View Post

Comcast has sent me a notice that as of 4/10 I will need new equipment to get the basic channels decrypted. I have been using clear QAM with no box on one TV, so sounds like that is over.

Did you happen to look down at the (tiny) print at the bottom of the notice, that says "Clear QAM TV's will continue to receive limited basic channels"???
post #5294 of 5517
I will go check, but the big print said the local HD channels would require a cable card or box. Is there a crack I don't see in the words?

Bob
post #5295 of 5517
Well I have looked closely and guess I don't understand my definitions and jumped to conclusions. Actually I don't know what it means and bet it was planned that way. I can no longer get the local channels but will get clear QAM?? Hmmm. Numbers and words. Meaning!!
post #5296 of 5517
ARRGGH... Set up a series to record EVERY episode of a show. My SA box decided to record about 15 versions of the same show at 11 PM last night, wiping out everything I had previously recorded. Looks like it started recording an episode, then ran out of space, so it stopped. Then cleared some space, and started recording again, but kept each copy, each one having a little bit extra storage. I guess I learned a lesson, not to record all copies.

The worst part? Another two series I have marked to only record NEW episodes, and the box manages to record every one of those shows, even ones that specifically have REPEAT in the description. I guess I can only wait for the newer boxes once my area gets multi-room viewing. Maybe their software will be different.
post #5297 of 5517
Or just get a Tivo, problem solved.
post #5298 of 5517
Quote:
Originally Posted by slowbiscuit View Post

Or just get a Tivo, problem solved.

Except for the monthly cost, the fact that if it breaks I have to buy a new one vs. just visiting a Comcast store, and that you can't do PPV. Otherwise it's great!

I had a TiVo and DirecTiVo, but once DirecTV switched to MPEG-4 codecs, the TiVo just wasn't worth it. And I rather got to liking the D* HD DVR interfaces. Bring THAT software to Comcast, and I'd be very happy.
post #5299 of 5517
Your loss, you have to put up with crap like you posted instead. You can buy lifetime Premieres on fleabay or craigslist for $500 or so, and which will pay for themselves in less than 3 years vs. renting really bad DVRs. And OnDemand is coming soon to the Premieres. Oh, and you can already do PPV just have to call Comcast and order ahead of time.

You know you can build your own Cablecard HTPC too, right? With Xboxes as extenders? And that Ceton is going to come out with their own Cablecard DVR and extenders later this year?

So, there's not much point in bitching about the SA/Moto junk when there's better solutions.
post #5300 of 5517
Not sure if this is the best place for this or the HTPC forum but...

I have had an HDHR Prime since January. When I first got it all standard cable channels (ESPN, CNN, etc) were copy-freely. Now, they are copyonce. Has anyone else experienced this?
post #5301 of 5517
Quote:
Originally Posted by Tiyuri View Post

Not sure if this is the best place for this or the HTPC forum but...

I have had an HDHR Prime since January. When I first got it all standard cable channels (ESPN, CNN, etc) were copy-freely. Now, they are copyonce. Has anyone else experienced this?

I have a HDHR Prime as well and it still get ESPN and CNN. I'm in Decatur and I believe we are served out of the Stone Mountain hub. I have Digital Preferred, but those channels should be in Digital Starter but not Digitial Economy.
post #5302 of 5517
Quote:
Originally Posted by km View Post

I have a HDHR Prime as well and it still get ESPN and CNN. I'm in Decatur and I believe we are served out of the Stone Mountain hub. I have Digital Preferred, but those channels should be in Digital Starter but not Digitial Economy.

I get ESPN and CNN when I use Windows MediaCenter since that supports copyonce. When I first got my Prime I began messing around with a MythTV box which requires copy-freely. It worked in January but I went back to it today and see everything copyonce.

ETA: I live in Midtown if that matters.
post #5303 of 5517
Quote:
Originally Posted by Tiyuri View Post

I get ESPN and CNN when I use Windows MediaCenter since that supports copyonce. When I first got my Prime I began messing around with a MythTV box which requires copy-freely. It worked in January but I went back to it today and see everything copyonce.

I use mythtv and again no problem those channels come up copy-freely for me.
post #5304 of 5517
OK this is a strange one that I haven't seen in my almost 4 years of Tivo HD use - the NASCAR Nationwide Darlington race on ESPN2 last night didn't record because Tivo said that 'the channel was not authorized, I didn't pay for the event, or it was not available in my area'.

ESPN2 works fine of course, I just tuned it again with no problem. I can only surmise that somehow a PPV flag was set on the broadcast by mistake by Comcast or someone else, or somehow my Cablecard auth got messed up even though everything else recorded fine last night (Fringe and other shows). It certainly wasn't blacked out and I've never had a problem with any race recording before. Anyone else seen this?
post #5305 of 5517
Looks like we finally got TENNIS-HD (798) and MLB EXTRA INNINGS-HD (800).

Just now noticed these channels for the first time. Did they just now add them?

So glad to finally have these. More than 1 MLB E/I HD channel would be nice. Now I have to decide if I want to subscribe to Extra Innings!
post #5306 of 5517
Fox Soccer HD was also added on 764. Of course they still haven't fixed the guide info for 765, shows as The Comcast Network when it's actually Comcast Sports New England (Tivo has the correct info, don't know why Comcast can't get their own channel right on their own guide). I've emailed them about that repeatedly over the past year or so.
post #5307 of 5517
Quote:
Originally Posted by joe30306 View Post

Looks like we finally got TENNIS-HD (798) and MLB EXTRA INNINGS-HD (800).
Just now noticed these channels for the first time. Did they just now add them?
So glad to finally have these. More than 1 MLB E/I HD channel would be nice. Now I have to decide if I want to subscribe to Extra Innings!

Is your channel 800 MLB Extra Innings GMHD1 actually being received in HD? I have the channel showing on the guide, but the programming is still coming in 480i SD.
post #5308 of 5517
Quote:
Originally Posted by joe30306 View Post

Looks like we finally got TENNIS-HD (798) and MLB EXTRA INNINGS-HD (800).
Just now noticed these channels for the first time. Did they just now add them?
So glad to finally have these. More than 1 MLB E/I HD channel would be nice. Now I have to decide if I want to subscribe to Extra Innings!

I know that MLB is extra cost, but Tennis is not in the basic tier? I get not subscribed when tuning to 798. I'm on the Vinnings head end.
post #5309 of 5517
I thought it was in the sports and entertainment pack.
post #5310 of 5517
Pac-12 Network national feed was added in SD on channel 766 this week, no idea if we'll get an HD version even part-time just for live events.
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