Got the letter from Comcast saying they would be scrambling QAM channels in my area starting December 3d.
Called the 800 number on the letter to order the one free HD DTA I'm due as a Digital Preferred customer.
The rep on the other end had no idea what I was talking about. After 20 minutes hold finally came back and said they would send me a DTA but it wouldn't be HD. Told her that was unacceptable and to escalate my request. After another 15 minutes, she came back and said an HD DTA would be UPS'd to me, but she couldn't find a code to make it free, so she'd transfer me to Billing and see if they could make an adjustment on my account.
On hold another 10 minutes. Got to billing and had to repeat the whole story. "I'm sorry sir, but Comcast doesn't have an HD DTA." "Um, excuse me but it says right on your site that you do". Another long wait. She finally concedes that, yes, they do have one but it's only free for Digital basic customers. I read her the letter where it says I'm due one free one as a Digital Preferred customer. Another long wait. She concedes that, yes, I'm due a free one. She also can't find the code to give it to me free, so she issues a $24 credit to my account and bills me $1.99 a month for the DTA. OK, I can live with that.
I get an email recap of my billing and notice they've charged me $9.95 shipping fee for my "free" DTA.
So now I gotta go back and fight THAT battle.
Meanwhile, I drop by the Grayson office to return two SD DTA boxes (which for three weeks have been unable to pick up ESPN - I got 6 months free HBO for that problem), and voila, they have HD DTA's in stock, so I pick one up.
Gal says "Thank you for being a loyal Comcast customer since 1987." I say, "Yeah, there's a sucker born every minute, and good luck when your customers find out their QAM TVs don't work next week."