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Samsung DLP - 3 Blinking Lights Problem - Page 2

post #31 of 463
Thread Starter 
This poll is not a scientific study, but it is very disturbing nonetheless. Samsung presumably knew about this problem back when the 617 was still in the development stage, yet here we are with people reporting the problem with the 617. If the results of the poll are anywhere near accurate, a product recall is order. I lose a bit more faith in Samsung every day that goes by without a statement from them regarding this issue.
post #32 of 463
No matter how you slice it, 15 bad units is way too many.
post #33 of 463
Supposedly Samsung development knows what the problem is but for some reason can't share the info with any of us (tech support either won't tell or don't know). Ridiculous. Steve Panosian would not even comment by e-mail, just basically said "I'm passing this on to customer care." Why did he even ever mention it in the first place if he wasn't going to follow up when they figured it out? What is the big frickin secret?

I was told by two different Samsung support reps I would be getting calls back no later than today about setting up an home visit. Nothing yet.

Neil at TVA had some advice but at this point I am just happy I can use my set because it will be a long time before anything is done it sounds like (I haven't even jumped through the first hoop of many yet).

Now I am hoping for somebody clueless to come out with a whole new bulb assembly and I'll keep it and the old one since I am tired of burning through the hours on my bulb waiting for Samsung to get their act together!
post #34 of 463
Too bad this is happening.

But on a lighter note from Hyung:
Quote:


I still love this TV! Come back to me baby!

post #35 of 463
You never think it will happen to you, but... I've got three blinking lights and it seems to be a lamp, cause there's no light in the back.

I've bought it on Nov. 6, 2002 and burned the lamp for >24 hours. Still happened... And I didn't use TV much...
post #36 of 463
I have had my 507 since mid November.
No three blinking lights problem
post #37 of 463
I got mine in late Nov. and by Mid late Dec., I saw the three blinking lights.

The lamp has sinced been replaced and the unit seems to be operating ok.

If this happens to you, you might want to stress to Samsung support that the three lights indicate a failed lamp. My tech guy told me that Samsung has to send the lamp to them because they do not stock such things. Make sure the lamp's in the mail or else you might be wasting valuable time.

Oh, when the tech came, he started to remove some random screws all over the unit -- I had to point to him the location of the access door.

After he replaced the lamp, he tried to turn the unit on without closing the lamp door. Again, I had to help him out.

I have no idea what qualification Samsung goes through with these techs but I think they are a greater danger to the set than I am!

Anyway, let the tweaking begin...
post #38 of 463
at CES the rep said the 517 will come with a spare bulb.
post #39 of 463
I hope I'm not breaking edicate by posting this on 2 threads, but wanted let everyone know that even the newer sets (delivered end of Dec. with a -110 SW revision) are having this problem.

I have a 3-week old '437 and have experienced the 3 blinking light issue once (about 2 days ago). Unplugging and replugging brought it back. However, since then, it seems like I've lost some of the brightness, and I can't get the coloring to an acceptable level (red blotches on faces is the biggest annoyance). I've tried some of the SM tweaks, which helped, but not to my satisfaction for a >$3k display - actually I didn't notice 'any' green shadowing before SM tweaking and now I can't get rid of it even by going back to my original settings.

I have contacted Samsung, who gave me the numbers of 2 local service reps. I'm not too confident in them though.

I'll continue to tweak SM's to see if I can correct the color, but the brightness degradation is the sore spot now.

I bought mine through an internet deal (similar to PowerBuy maybe), so taking back to the store isn't an option. I'm interested to hear if anyone has been able to get a new replacement TV from Samsung when there isn't a retailer in between who's more concerned with customer satisfaction.

Has anyone had any luck dealing directly with Samsung?
post #40 of 463
Thread Starter 
Surfin_J, as far as local service centers go, two forum members here have said bad things about TV Unlimited in Sunnyvale when it comes to Samsung DLPs. Yesterday, I tried contacting ATV Service Company in San Jose, but after hearing it was a DLP TV they said they were too busy to take the job.
post #41 of 463
Quote:


Originally posted by DLiquid
Surfin_J, as far as local service centers go, two forum members here have said bad things about TV Unlimited in Sunnyvale when it comes to Samsung DLPs. Yesterday, I tried contacting ATV Service Company in San Jose, but after hearing it was a DLP TV they said they were too busy to take the job.

What does TVA say about it? Do you think they will get involved?
post #42 of 463
Quote:


However, since then, it seems like I've lost some of the brightness, and I can't get the coloring to an acceptable level (red blotches on faces is the biggest annoyance).

Your lamp is dying. I had the same symptoms before mine burned out. It will last a week or so, depending how much you use it.
post #43 of 463
Quote:


If this happens to you, you might want to stress to Samsung support that the three lights indicate a failed lamp. My tech guy told me that Samsung has to send the lamp to them because they do not stock such things. Make sure the lamp's in the mail or else you might be wasting valuable time.

I told the serviceman on the phone that it's a lamp because

1. it has 3 blinking lights
2. there's no light/illumination on the back of tv.

I asked him if he could order the lamp from Samsung. He insisted that he needed to look at TV first. I asked him if I had to wait another 3-4 weeks for the order after his "conclusion". He said, "not neccessarily". That's all. I can bet that it will be another 3-4 weeks.


Quote:


Oh, when the tech came, he started to remove some random screws all over the unit -- I had to point to him the location of the access door.

After he replaced the lamp, he tried to turn the unit on without closing the lamp door. Again, I had to help him out.

This is what I am afraid of. All the stories I read here the servicemen don't know a $hit about what they doing. I am also afraid that he might touch the lamp with bare hands.

Someone suggested me to call Samsung direct in another thread (I used their website to locate repair shop). I called and their automated voice-mail system guided me to the same address/phone. I didn't have a chance to speak to customer rep directly.
post #44 of 463
Add me to the list.

If I get this thing to come on I may leave it on
post #45 of 463
Alan,

I feel like a broken record--did you try removing and reseating the lamp housing? Don't plan on the tech knowing to try it.

I was in the same boat, I left mine on for almost 2 weeks straight over the holidays because I was afraid the next power cycle would be the last. Either opening and closing the lamp door or reseating the lamp module seems to have worked for me--never had the problem again since.
post #46 of 463
And another 16 to wait until he will order the lamp and install it.



Quote:


but after hearing it was a DLP TV they said they were too busy to take the job.

Not even in a year? :-)
post #47 of 463
M16 that is the funniest post i have read in a long while. At least you are taking the problems with a grain of salt.
Quote:


Oh, when the tech came, he started to remove some random screws all over the unit -- I had to point to him the location of the access door.

After he replaced the lamp, he tried to turn the unit on without closing the lamp door. Again, I had to help him out.

I have no idea what qualification Samsung goes through with these techs but I think they are a greater danger to the set than I am!

Anyway, let the tweaking begin...

SOKO
post #48 of 463
I wandered into the TI booth at CES and just *had* to get a DLP when I got home. We had just purchased a Mitsibishi 65" (W411) from Magnolia and I managed to exchange it for a HLM617W within the 30 day window.

We got it Saturday (2 days ago), and tonight, when my husband suggested that we watch a little TV just before going to bed, we got the 3 $%^&* blinking lights!!

While I would love to open the unit to try and reseat the bulb etc., I'd really rather not, especially since I'd do more harm than good. Operating a consumer electronics device... especially a TV for crying out loud... should not be this hard. I feel especially stupid since I spent a good amount of time selling my husband on the numerous reasons for going DLP.

I'll give Magnolia a buzz tomorrow and see what they have to say

post #49 of 463
Quote:


Originally posted by Chynnae
We had just purchased a Mitsibishi 65" (W411) from Magnolia and I managed to exchange it for a HLM617W within the 30 day window.

We got it Saturday (2 days ago)...

I'll give Magnolia a buzz tomorrow and see what they have to say


Our HLM507 is twelve days old from Magnolia in Santa Clare, California. I'm very interested to hear which Magnolia you are dealing with, and how they respond to this problem.

Please let us know all the gory details!
post #50 of 463
I also have the 3 blinking lights--my 507W is less than a month old
and everything was fine until this weekend, when the set wouldn't turn
on and I got the blinking lights as described--a powerdown/hard reset worked. It happened again last night and it would NOT turn on with
a hard reset but DID turn on with a hard reset this am!!

WHAT is GOING ON???????

Do I need to call for service????

THanks
post #51 of 463
Have to report that my 507 is up and running like nothing happened. The service called me and said they can come earlier (than 16 days) because someone canceled. The guy came over and replaced it within 5 minutes.

He knew where the lamp was! :-)

That was it. We talked for another 10 minutes and he said it was third tv from the same shipment. Something was wrong with it. The lamp was made by Toshiba and TV was made in Sept. 2002.
post #52 of 463
Has anyone who bought their set thru the powerbuy had the 3 blinking lights problem? If so, which batch were you in 1st, 2nd or 3rd?
post #53 of 463
Les,

I purchased my original Mits WS65411 from the Palo Alto location, but made the exchange at the one in Daly City. The salesperson told me that he could handle it because they all work together.

He's is not in today, but I'm told tomorrow. My husband wants to make the call himself since he's incensed about buying a TV that failed in 2 days.

I also contacted the Samsung salesperson I spoke with at CES and described the problem. Here's her reply which came in less than an hour:

"Thank you for writing. I am sorry you have experience a problem with your DLP. The problem however may be resolved by a very simple procedure. Apparently what has been happening with a few of the 61" DLP's is they are getting shaken up a bit in transit and the bulbs have come lose [sic]. What you can try is locating the bulb compartment by checking the manual. I believe there are a couple of screws to loosen. Once you get it open, try to reset the bulb. This should solve your problem.

Samsung is committed to providing our customer with top-notch products and customer service. It is unacceptable for any of our customers to be unsatisfied with their purchases. If you still experience the same problem with your monitor, please contact me immediately. "

So it's the same suggestion as the helpful hint from a previous poster. I told hubby about this and he was even more annoyed at the suggestion of "do-it-yourself customer service". For the money we're paying, the device should work. Period.

I'm going to discuss with hubby again tonight and keep y'all posted after we contact Magnolia.

P.S. the unit we got was manufactured in December 2002.
post #54 of 463
So Toshiba's plan for LCoS to dominate DLP is unveiled--through the lamps that power their competitor's DLP sets...

Seriously though, I joined this forum to do my homework on the Samsung DLP's because I wanted to replace my Toshiba 36A60 (a fantastic 4:3 36" set, btw) with either the 507 or the 617, depending on what I can talk the wife into....but it seems as though I should wait. I'd love to buy the LCoS and stick to the brand name, but ~ $8000 is out of my price range at the moment--especially since I just sprung for a Pioneer 45TX and Wharfedale Diamond 8's. I really want one of these sets, but with all the negative responses, I'm having a hard time justifying the purchase.

We have good money to spend, Samsung--we just want a good product to spend it on.
post #55 of 463
Quote:


Originally posted by AngryCPA
Has anyone who bought their set thru the powerbuy had the 3 blinking lights problem? If so, which batch were you in 1st, 2nd or 3rd?

I'm not sure how many have, I did, and I was 2nd batch. I have other problems as well, no service tech will service my area, and I am supposedly getting a new set. It has been over 5 weeks since I called Samsung about my initial problems within a few days after I got the set. I have dust on the optics, unacceptable geometry issues, and the three blinking lights (although it hasn't happened in over a month).

I fear how they will deal with it if I once again get a lemon. I think they should keep shipping out new sets until they get it right.

I love how after all this time the replacement is butting up against the Super Bowl. My nightmare is getting the replacement and getting the 3 blinkys right before the Super Bowl with over a dozen people coming over.

I might refuse delivery until next Monday at least.

I am sure glad this set is light because I imagine before all is said and done I may be taking the set in myself to a service center during the lifetime of the set for a fix.
post #56 of 463
Add me to the growing list of people plagued by the 3 blinking lights issue.

I tried reseating the lamp without success. When I turn on the TV, it warms up, the lamp comes on for about 30 seconds, then I'm greeting by the pretty blinking lights (puts me in a holiday mood).

Now the question is do I return the set and wait for the HLN series (anyone know for sure when they'll be available)? I have two weeks to make this decision -- I wonder if I can get it serviced before then?

Oh well. Tomorrow I'll make a trip to Barnes & Noble to go old school (reading -- what a novel idea!)
post #57 of 463
Just to follow-up on my last message, I called Samsung this morning and they gave me the number of a local service center. When I called the service center and started describing the problem, the tech started laughing. They didn't know much about this TV until this morning -- in the past hour and a half, they've received 3 other calls with the exact same problem.
post #58 of 463
The saga continues (feel free to tell me when you want me to shut up). The service tech came out and I showed him the problem. He called his Samsung support rep who first suggested replacing the lamp. The tech said that the lamp was actually coming on (for about 30 seconds), so the Samsung rep then suggested replacing the power board.

So now I have to wait while they order a new power board (I also suggested that they order in a new lamp assembly as well). It's troubling that the Samsung rep didn't seem to know anything about this problem. Oh well, I'll hope for the best...
post #59 of 463
Turls said, "I'm not sure how many have [had 3 blinking lights], I did, and I was 2nd batch. I have other problems as well..."

I was also in the 2nd batch of the PB, and I don't have the 3-lights problem or any lamp problem so far... but I do have buzzing speakers (both L & R) and the service guy has replaced them; they still buzz. Once the speakers (old OR new) started resonating (at about 170Hz and 130Hz), the intermittent distortion gradually got louder until it's now two to four times as loud as speech.
post #60 of 463
Thread Starter 
Syzygy, that sounds like a ground loop. Is the TV and everything you have connected to the TV all plugged into the same electrical outlet? If not, try plugging everything into the same outlet. If that makes the sound go away, it's a ground loop.
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