Originally posted by xrob
Hey everyone. I happened to be in Tweeter today and was talking with one of the sales guys. I mentioned the tweaks UMR has been working on and he told me that any such tweaking would void the Sony warranty on the set. Is there any truth to this? I find it somewhat plausible, but if you can switch all of the settings back to their defaults, how would anyone know? Anyone have any solid information about this? Thanks.
I have found the following statements related to user maintenance or modification of TV that might affect or void the warranty. Please correct me if I overlooked something.1. Operating Instructions Manual
p. 4 "Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,...."
p. 7 "Servicing Do not attempt to service the set by yourself since opening the cabinet may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel."These statements seem, in context, to define servicing as related to when the apparatus has been damaged, and also view servicing as an opening-the-cabinet task. NEITHER OF THESE relates, IMO, to doing Service Menu tweaks.2. SONY LIMITED WARRANTY
"This warranty does not cover customer instruction, installation, set up adjustments or signal reception problems."
"This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product, including the antenna. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Sony to service the Product."This also does not seem to refer to Service Menu tweaks. You are not modifying any part of the Product, just making parameter adjustments as you do when you use the User Menu and adjust, e.g., DRC. You are not adding anything to or installing anything into or onto the TV. You are also not making an "attempted repair by anyone other than a facility authorized by Sony" as you are not repairing anything, nor doing any "servicing" as described in the Operating Instructions Manual (i.e., you are not dealing with a damaged product, nor opening the cabinet).
With this LCD TV, you are not modifying or adjusting the positioning or alignment of the LCD panels. You are not adjusting or increasing the intensity or heat of the light bulb. You are hopefully not stupid enough to turn off or disable the fans -- which COULD cause heat damage to the TV. You are not moving any parts or physically adjusting the focusing mechanism -- if you notice bad focus or LCD alignment/convergence under your warranty period, it's TV replacement time, not "do Service Menu tweaks" time. This TV has no burn-in issue, so nothing you can do can damage images or phosphors when you adjust color and brightness and gamma and input settings, etc., as far as I know.3. Tweeter Performance Package (extended warranty) brochureNothing in this brochure that I could find.4. SERVICE MANUAL LA-1A CHASSIS
KF-50XBR800 RMY912 US/Canada
KF-60XBR800 RMY912 US/CanadaNothing in this manual that I could find.
Also, Sony sold me and everyone else the Service Manual without prequalifying us or restricting it for sale to authorized and certified repair persons or technicians.
I am no lawyer, but I would be a-hootin' and a-hollerin' and waving the above statements in the face of my salesperson if they refused a legitimate repair based on an attempt to void the warranty because we, as users/owners, had entered the Service Menu.