|Originally posted by scochran666
3. The only way to get your insurance money out of them is with a gun. A big gun. Grenades are also useful. This also applies for shipping cost refunds due to them not delivering your packages on time, although if you ship hundreds of packages a day they are more likely to work with you.
I ship UPS only when I don't care when the package arrives, and it's not worth insuring.
Yep, forgot to mention my original package was insured for $500 (the package contained a $100 gift check from another person who'd also forgotten to bring it to wedding). UPS insurance fee is very cheap (compared to, say, USPS) and would seem to be a no brainer.
But in my damage claim dealing, I discovered that this apparently meant very little or nothing at all. Seriously, I always tried to mention it when talking to them in case that means anything, but the inspection guy didn't seem to care, in fact many hardly glanced at the yellow receipt copy that I kept...
Anyways, I'm still amazed at how confused the whole thing seemed, although I would imagine UPS handles hundreds (thousands) of such cases everyday given their size. As I said, first time they picked up the damaged package for inspection and later dropped it off at my door again, NOTHING was done. They admitted there was some sort of confusion and no inspection was done because they didn't know they were supposed to do that (the people at the local center) -- they didn't even open the package (which I had re-taped because the driver picking it up told me to). Even though they were the ones who sent the driver to pick it up in the first place. And in the confusion, instead of notifying me they just sent it back untouched.
Bottom line, I was lucky I could still return the Archos to the online vendor I'd bought it from (I made it just under the return deadline), otherwise I'd been out a whole lot more $$$. Admittedly though, I didn't raise as much hell as I should've -- I wanted to try all other avenues first before having to come back to UPS...
Also note that I have limited experience sending via UPS, mostly I receive :) It's not like I'm an eBay seller or anything.. I junk or give away my old stuff...