or Connect
AVS › AVS Forum › Display Devices › Screens › Problems with KBK
New Posts  All Forums:Forum Nav:

Problems with KBK  

post #1 of 51
Thread Starter 
I hate to bring this up on the public forum, but I've run out of other options.

On April 30 2002, I sent Ken Hotte $145 for a modded Zoltrix card.

Estimated delivery windows came and went. That's ok, I realize the man is busy, and it's an unusual product.

The last email I got from him was on July 26, saying that my card was "going out the door very soon".

A couple months pass after that, still no card. Eventually, I got tired of waiting, and decided to pick up a Focus CS-1 for a good price. Been happy with it.

So on October 17, I mail Ken, tell him about the situation, attach a copy of the PayPal receipt, and ask for a refund.

No response.

I send the email again on October 27.

Still nothing.

December 2, I send it again with one of those to-the-point all-caps subject lines.

Haven't heard a peep.

Ken, if you read this, please refund my $145. Here's a link to the PayPal transaction:

https://www.paypal.com/vst/id=6K434866EC1601616
post #2 of 51
this makes me alittle afried, Goone order the goo paint, but had some questions before I order and Have mailed him alot of times, one time he answered.
There is no question Ken has some great products, espialy the goo paint, but he must starts to answer mails or make someone else take care about it, but it´s not my bussnies is his.
I have alot of friends here in Sweden waiting for me to try the goo paint and want´s to buy it themself but when they here he does not answer the mails they get very scarred to order it before they see that I gets it.
Hoppes Ken answer to this thread soone, I was actuly going to order the paint to night, but I will wait until he has answer this thread.

The goo paint seam to be a killer product and with right marketing it could be a goldmind, but with the wrong Marketing someonelse will develop the same product and make the money that should be rightfully Kens.

" One happy customer tells 8 people about it, but one unhappy customer tells 22 peopple about it" acording to an American research.

Maybee the problem is his internet provider and that he has alot of mails disepering before he gets them?
post #3 of 51
Why dont you try calling him? Does the board really need these kind of personal matters splayed all over it?
post #4 of 51
I agree. The phone is much better. He always seems to answer. Email I agree is not the best way of talking to KBK, but it doesn't bother me since we have the phone. My 2c.
post #5 of 51
I think that this is definitely the wrong place to try to communicate with KBK since he hasn't even posted here in days and the fact that AVS is opposed to any marketing on the forums other than officially sanctioned business, and he is not sanctioned...
post #6 of 51
Posting does give both parties 'their day in court' (if they comment) and it also lets other people know about possible issues. I'm personally am not opposed to these kind of posts.
post #7 of 51
Let me amend this - however, it has to be 'professional' in my opinion mindless rants against others should be moved to a 'sin bin'. Dates, times, and emails (as this poster did) are good, as is the opportunity for the other party to redress any issues (even if they don't).

I see a lot of rant type emails where if you read between the lines, it's the posters fault :rolleyes: but that's why you have to read anything on the web critically (does not apply to this thread :) )
post #8 of 51
I am not opposed to this thread though it is a very slippery. As long as the original writer has documented the issue very well, as this one did, and exhausted other methods of communication, which this poster has not, I do not ahve a problem with it.

As ofr calling him, we do not know the situation there, maybe this poster is completely on the other side of the earth and cannot call him at a decent hour.

If a business lists an email address then I feel it is implied that good business communication can be conducted via this address. Ultimately, Ken has dropped the ball, which he has done before (Goo Samples that never made it out to several people, even myself).

It is unfortunate but the Goo sample fiasco is enough to keep me from doing business with him.

You can have the greatest product in the world, and even if people know about it they will not do business with an unresponsive/unreliable seller/manufacturer.
post #9 of 51
Quote:
If a business lists an email address then I feel it is implied that good business communication can be conducted via this address.
Thank yo, that was my point in the 'stewart catalog' thread. Three emails this summer, a note on the forum, and I"ve NEVER been contacted by them via email.

Yes, I could probably find the time to call. However, if you post it, the emails will come ... so answer them!

I got Da-lite's catalog recently ;)
post #10 of 51
I certainly have no problem with this thread, and post. People have requested refunds from me before, and have received them. I am glad that such forums are in existence, for people to air their problems with organizations and manufacturers.

However, the Modified zoltrix cards are private enterprise, not in anyway connected to Goo Systems. It's just me fooling around with what is essentially a very poorly built piece of computer oriented video input gear..and making this sow's ear into a silk purse. The ENTIRE reason for doing it, was to show people how important premium parts, design and layout are to a piece of video or audio gear. NOT the circuit. I've been through that particular line of thought a thousand times,and so few people get it. And that is one simple piece of idiotically simplified mental farting to figure that one out.

It's all in the power supply, and how it's designed and laid out. 70% or more of your problems in audio equipment are centered around power supply problems and inadequacies. To emphasize this problem, I made the modded zoltrix card. So it made me a few bucks, at the same time it drove me mad with repetitious hand done board work.

I have been very busy as of recent, and I am a bit, uhm, busy minded, or distracted. 'Absent minded' is the word of my day... all of them. It's frightening experience to walk down the street of a extremely large city, and understand that you are probably the most intellectually capable (in certian areas, everyone has their strengths) person within 100-300 miles or more.. at least when you can center yourself. It's not empowering, it's extremely isolationist, and horrifying. It distances you. Other people's brains may work faster, but can they go the distance? With such, uhm, er, 'bonus points' on the ole' watered section... comes the capacity to loose track of time, date, and place. Sometimes I don't know what year it is. I forget, as it is not important. the real trick is to sense the flow of humanity, within the moment. That's all that matters. Dates mean nothing.

All that aside, I have no excuse, nor do I proffer any. all I can say, is that I get out there..and I am very distracted. I have a very hard time existing in this mundane world. I do apologize, and I have been doing some work on the new TV@nywhere cards From MSI. However, I 'finished' physics about 6-10 months back (that'll mess with your head, finally found the juncture point where Heisenberg can be extrapolated into whatever..and well beyond that point. One problem.. once you find such understandings, the mind is FORCED to re-form..and it's messy... very, very messy), and will probably not be touching much in the way of electronics anymore, if I can avoid it. It was a fun hobby for the last 15 years or so. Time to explore another realm.

I'm making a few of the MSI cards for the people I owe, instead of the original zoltrix cards they purchased....and than no more. I can't stand the stuff anymore. If he wants a refund (I vaguely recall an email from paypal about something along these lines) I will proffer one, but he will have to wait until I am able to get some money into he account somehow. You see, when you are in Canada, you CANNOT put money in the account. At least this is what it was like up to a few months ago. For example, if someone registered a complaint against me, and it locked my paypal account down, I was unable to fix it, by placing the requested funds into the account, because I am in Canada. My PRIVATE account, not the the other account.

This is a private matter, but I have no problem with the complainant contacting me here. I am also notorious for not dealing with stuff that is behind me.... but then again...no excuses. Just being myself, and also trying not to do that anymore. Such is life, we all have our problems.

I'll be glad to slip mostly back into the shadows, and get out of the direct public eye on a day to day basis. I don't really mind it, if I can do it on my own terms, but someone else must do the daily grind, I cannot. I can't do it. I try to do different things each day. if I don't..I go mad. For example, this is fun..it's something different! Woo hoo! I just want them to put me in a lab coat, make me pose fo the shots, make appearances at shows (thinly disguised from being the holidays that they really are) and just make funky stuff on my own terms. Making me repeat myself at all, is an incredible waste of my skills. When you can create something worth millions on an average of a 1-10 times a month (sometmes it's dry... sometimes it's profund), it would be nice to get to the point where I can do something with a few of them. (what'll I do when that gets boring? Obviously, I have to make sure I am not bound by stockholders) If I sound rich.. I'm certainly not. I'm in the middle of the hard part.

I have to go through being the front office until things reach that critical point. As this happens, I have to deal with more and more, and then..sometimes things fall through the cracks. Once again, I am sorry that the gentleman has not received his card. Lessee.. Lance needs his card, Larry, and this gentleman here, and one other person. so I have four to go out, of the new MSI card, and then absolutely, positively NO MORE.

This may be more of an explaination than anyone expects or wants... but there it is.

Hell, even my mother has to try 6-8 times on the phone before I remember to call her.

BTW: I have NO e-mail right now, the entire site is under construction, and the business is closed until early Jan. Until I get my mail back up, I will not be able to contact anyone. I hope to get it back on line next week. i have one orderleft to go out next week, and it WILL go out. Incidentally, it is going to Sweden.
post #11 of 51
Quote:
It's frightening experience to walk down the street of a extremely large city, and understand that you are probably the most intellectually capable (in certian areas, everyone has their strengths) person within 100-300 miles or more..
I never had that experience in the city, but once, when I was home alone I thought I was the smartest one in my house. . . but then I saw my cat and realized I wasn't. . . sigh.
post #12 of 51
Thread Starter 
Hey Ken,

No problem. I know exactly what you're talking about, and am more similar than you know. Just trying to cope with the money being sent off into the void, as it were.

Good luck with the physics. I never really "got" the stuff that I couldn't touch. :)
post #13 of 51
Never have I read a post by somebody who loves them self and thier self proclaimed genius more than Kens post. His rambling post, which listed excuse after excuse, when expousing he has no exscuse is just another reason I would never consider send my money his way, good product or not.

For all his genius he sure has a lot of problems with email, but then I am only a guy of average intelligence, What do I know.
post #14 of 51
To paraphrase Larry David;

"that's the problem with smart people, we're not well liked"
post #15 of 51
Quote:
Sometimes I don't know what year it is. I forget, as it is not important. the real trick is to sense the flow of humanity, within the moment. That's all that matters. Dates mean nothing.
;)
:cool:
post #16 of 51
Quote:
Originally posted by KBK
I certainly have no problem with this thread, and post. People have requested refunds from me before, and have received them. I am glad that such forums are in existence, for people to air their problems with organizations and manufacturers.

However, the Modified zoltrix cards are private enterprise, not in anyway connected to Goo Systems. It's just me fooling around with what is essentially a very poorly built piece of computer oriented video input gear..and making this sow's ear into a silk purse. The ENTIRE reason for doing it, was to show people how important premium parts, design and layout are to a piece of video or audio gear. NOT the circuit. I've been through that particular line of thought a thousand times,and so few people get it. And that is one simple piece of idiotically simplified mental farting to figure that one out.

It's all in the power supply, and how it's designed and laid out. 70% or more of your problems in audio equipment are centered around power supply problems and inadequacies. To emphasize this problem, I made the modded zoltrix card. So it made me a few bucks, at the same time it drove me mad with repetitious hand done board work.

I have been very busy as of recent, and I am a bit, uhm, busy minded, or distracted. 'Absent minded' is the word of my day... all of them. It's frightening experience to walk down the street of a extremely large city, and understand that you are probably the most intellectually capable (in certian areas, everyone has their strengths) person within 100-300 miles or more.. at least when you can center yourself. It's not empowering, it's extremely isolationist, and horrifying. It distances you. Other people's brains may work faster, but can they go the distance? With such, uhm, er, 'bonus points' on the ole' watered section... comes the capacity to loose track of time, date, and place. Sometimes I don't know what year it is. I forget, as it is not important. the real trick is to sense the flow of humanity, within the moment. That's all that matters. Dates mean nothing.

All that aside, I have no excuse, nor do I proffer any. all I can say, is that I get out there..and I am very distracted. I have a very hard time existing in this mundane world. I do apologize, and I have been doing some work on the new TV@nywhere cards From MSI. However, I 'finished' physics about 6-10 months back (that'll mess with your head, finally found the juncture point where Heisenberg can be extrapolated into whatever..and well beyond that point. One problem.. once you find such understandings, the mind is FORCED to re-form..and it's messy... very, very messy), and will probably not be touching much in the way of electronics anymore, if I can avoid it. It was a fun hobby for the last 15 years or so. Time to explore another realm.

I'm making a few of the MSI cards for the people I owe, instead of the original zoltrix cards they purchased....and than no more. I can't stand the stuff anymore. If he wants a refund (I vaguely recall an email from paypal about something along these lines) I will proffer one, but he will have to wait until I am able to get some money into he account somehow. You see, when you are in Canada, you CANNOT put money in the account. At least this is what it was like up to a few months ago. For example, if someone registered a complaint against me, and it locked my paypal account down, I was unable to fix it, by placing the requested funds into the account, because I am in Canada. My PRIVATE account, not the the other account.

This is a private matter, but I have no problem with the complainant contacting me here. I am also notorious for not dealing with stuff that is behind me.... but then again...no excuses. Just being myself, and also trying not to do that anymore. Such is life, we all have our problems.

I'll be glad to slip mostly back into the shadows, and get out of the direct public eye on a day to day basis. I don't really mind it, if I can do it on my own terms, but someone else must do the daily grind, I cannot. I can't do it. I try to do different things each day. if I don't..I go mad. For example, this is fun..it's something different! Woo hoo! I just want them to put me in a lab coat, make me pose fo the shots, make appearances at shows (thinly disguised from being the holidays that they really are) and just make funky stuff on my own terms. Making me repeat myself at all, is an incredible waste of my skills. When you can create something worth millions on an average of a 1-10 times a month (sometmes it's dry... sometimes it's profund), it would be nice to get to the point where I can do something with a few of them. (what'll I do when that gets boring? Obviously, I have to make sure I am not bound by stockholders) If I sound rich.. I'm certainly not. I'm in the middle of the hard part.

I have to go through being the front office until things reach that critical point. As this happens, I have to deal with more and more, and then..sometimes things fall through the cracks. Once again, I am sorry that the gentleman has not received his card. Lessee.. Lance needs his card, Larry, and this gentleman here, and one other person. so I have four to go out, of the new MSI card, and then absolutely, positively NO MORE.

This may be more of an explaination than anyone expects or wants... but there it is.

Hell, even my mother has to try 6-8 times on the phone before I remember to call her.

BTW: I have NO e-mail right now, the entire site is under construction, and the business is closed until early Jan. Until I get my mail back up, I will not be able to contact anyone. I hope to get it back on line next week. i have one orderleft to go out next week, and it WILL go out. Incidentally, it is going to Sweden.
what
post #17 of 51
I nominate the KBK response for the strangest post of the year award.

To paraphrase, "I am smarter than you all, with your stupid refunds", lol.

KBK - seems like your stress level is a little high. We don't walk in your shoes, take care.

Keith.
post #18 of 51
Alexander....

Your going to need some magic to get your money back. By the way I am supposing that you had to make that money doing exactly what KBK despises doing....am I right? I am sure the if KBK had to engage in what he hated to earn a few bucks and someone stiffed him he may discover a new law of physics. In the amount of time it took to write that soporific, myopic, pseudo genius, response, he could have sent the refund payment by those old standards of refunds that have existed for years, but I suppose that would be regressive. I have to admit I never considered such an approach... I am taking the time to show you how to send your money.... no problemo ...... but I may be on some genius mission and walking the streets trying not to bump into anyone smarter than me and since they are with all probability about 300 miles away its gonna take me some time to get back to you. I have to admit I laughed so hard i spit my coffee on the monitor when I read the response. Now I have goo eee screen. Any one want the recipe ....send me the cash. and I may or may not get back to you.... just tooo funny...

Thanks for the laughs KBK... you can always count on a canadian to get you laugin your arse off

PS ... If you dont want to go back and redo the gooo .... as you explained it would be contraceptive to your genius mentality. Just post the recipe and how you discovered it. It would be worthy of some kind of award of recognition. I was also curious how you were able to reply to this post but unable to offer email....... now thats pure genius.
post #19 of 51
Only seven percent of what you say gets to the other in a conversation, the rest is filtered by their conceptions of what is, and your inability to surpass your own. Emotive forces wreak havoc with interpretative skills, as understanding stems from the depths of the unconscious in all, excepting an alarmingly very few...and those few are merely attempting, not succeeding. At least they make the attempt. When one steps on the other side of these sorts of common barriers, the level of responsibility increases in kind with the level of understanding that permeates the core of the being in question. Arrogance? No. Just an innate inability to communicate the nature of the moment, that's all. But then again, that's the nature of that beast.

Yes, the stress level is quite high.

I just speak my mind on this forum, every now and then.

Thank you for your kind words.

Refund or New MSI card? Your choice. PM me, as this is all I have that works right now.
post #20 of 51
Science is finally coming to grips with the fact that deep meditative states, properly enacted (I've been higher than any/or most Ecstasy users, with nothing more than using my mind) actually have the capacity to increase the length of neural dendrites and create new or extend current neural pathways, thus enabling one to reach extended levels of mental depth and understanding. The key is not intelligence, but will, caring, compassion, emotion and understanding. The catch is, that it is literally a catch 22 to get there. But once you find your way in, well... not much is denied you. When you get there, you realize that your reasons for going there were baseless, but at least they may have provided the impetus. You loose the singular and go global. However, it is a difficult moment for the human state to endure. (At least in North America, which is a pretty screwed up space to say the least...but it is still quite a young one) It fades, but at least something remains.
post #21 of 51
Quote:
Originally posted by Dale_Murray
Never have I read a post by somebody who loves them self and thier self proclaimed genius more than Kens post. His rambling post, which listed excuse after excuse, when expousing he has no exscuse is just another reason I would never consider send my money his way, good product or not.

For all his genius he sure has a lot of problems with email, but then I am only a guy of average intelligence, What do I know.
Everyone is of average intelligence, we merely have differing levels of direction, ambition, understanding and drive, all stemming from unconscious internal design. The road is yours, if you choose to drive on it.
post #22 of 51
Ken,

I'm not going to be in agreement with a lot of people here. I appreciated your explanation. I had been a little bit perturbed about not getting answers to questions in the past and now I understand a little better. No matter where we fall on any scale, all of us have to live the best we can with the brains we were given.

The one thing I ask is that you consider everything that you wrote when deciding on future business ventures. It really wouldn't be fair to your customers to start a venture in the future that you will tire of before fulfilling your obligations or one where you don't have the support around you to handle customer issues, unless you were upfront about that with any potential customers.

I guess I'm just saying that you seem to have figured out many of your strengths and weaknesses and should remember how those will affect others. I believe that people should acknowledge (to themselves) the things about them that aren't going to change, when they are making decisions. I see too many people trying to ignore their weaknesses because they wish they didn't have them.

Thanks,
Darin
post #23 of 51
Quote:
Originally posted by darinp
Ken,

I'm not going to be in agreement with a lot of people here. I appreciated your explanation. I had been a little bit perturbed about not getting answers to questions in the past and now I understand a little better. No matter where we fall on any scale, all of us have to live the best we can with the brains we were given.

The one thing I ask is that you consider everything that you wrote when deciding on future business ventures. It really wouldn't be fair to your customers to start a venture in the future that you will tire of before fulfilling your obligations or one where you don't have the support around you to handle customer issues, unless you were upfront about that with any potential customers.

I guess I'm just saying that you seem to have figured out many of your strengths and weaknesses and should remember how those will affect others. I believe that people should acknowledge (to themselves) the things about them that aren't going to change, when they are making decisions. I see too many people trying to ignore their weaknesses because they wish they didn't have them.

Thanks,
Darin
Darin is once again the voice of reason and wisdom in a thread full of insanity. Thanks, Darin! ;)

Mike U.
post #24 of 51
Never before has a post struck me as so intensely ego-centric, unscientific, and disconnected from reality, all at the same time. Ken, I think you need to take some vacation time and get your feet back on the ground. Alexander, I hope you get your money back.

- Chris
post #25 of 51
Quote:
Originally posted by chrispy
Never before has a post struck me as so intensely ego-centric, unscientific, and disconnected from reality, all at the same time. Ken, I think you need to take some vacation time and get your feet back on the ground. Alexander, I hope you get your money back.

- Chris
Don't draw conclusions from a few simple words. :)

Who ever said science means anything. I've personally not ever thought much of it. I accept its usefulness with respect to where things in this world are today. But things always change. We all evolve in our own way.

If scientific principle, method, and direction fail to go where you need it to go, or cannot reach into a given space, then it simply follows that it is time to leave it behind on the cutting room floor. Even scientific analysis will tell you that.

A very simple premise and point of understanding here: If one explores beyond th realm of scientific method, principle and exploration, then one will find things that science does not know or understand. Thank the Gods for that.

A basic point of existence, is that Science does not purport to 'get it all'. To find things that are 'unknown', then one HAS to step outside the realm of science, or where science has never gone. And whatever that particular thing may be, if it is even describable at all...you try to put 'labels' on it, so the folks who need labels may 'get it'. However, many times things defy labels. That is a good thing. Some things should remain 'without words'. Thankfully this happens. And when you look in these areas of existence, you may find them for yourself as well, and when you do, maybe you will find they also defy description, or cannot be explained. If one cannot step into uncharted areas, don't blame another for that.

Simple, isn't it?

Einstein, Tesla, James, Bohr, Heisenberg, Jung, BL Whorf, etc.. all knew this. They merely had to bow to the logically based escapism that was pressed upon them by peers and groups that could not see different. As for Einstein, I nearly fell out of my chair laughing when I finally read his work. He missed the point in the math. Too bad, he was so close. He was a kind hearted thinking mystic of the highest order.

Here., a quote about that crew mentioned, from a book I was looking at as this was being typed up:

"They were mystics. That is my word. They would not use such language, but they knew it. They feared that their careers might become contaminated by association with those that did not work within the scientific model, but in the depths of their own thoughts they each saw much too much to be limited by the five senses..and they were not. Their work contributes not only to the evolution of psychology, linguistics, and physics, but also to the evolution of those who read them. they have the capability to change those who touch them in ways that cannot be expressed directly in the terms of psychology,or linguistics, or physics. "

The edges and areas fully outside of science, is where the action is, not in the nuts, bolts, or textbooks. Exploration is the ONLY place ANY work is truly done in science, with respects to new things. "Fringe Related Phenomena" -that is fully unexplained- is the ONLY place to look for the signs of this. There is no other. For example, there has never, ever been such a bizarre pile of rubbish as is the idea of 'chemical science. what a freaking joke. all the freaking constants are 'fudge factors' due to the fact that not a single person has even the slightest clue as to what is actually going on. They just don't get it. And then, they raise another generation, by teaching them out of those textbooks. Only the rebels who are stoned to death, actually create something new.

Such is life. Or lack of it.
post #26 of 51
Ken:

I know you think I am a jerk sometimes (always?) but I want you to know I have been patiently following this thread and have resisted every urge to add any smart-ass comments :). However, I have subscribed to the thread and am following it with great amusement. Keep them posts coming and don't slip off into Nirvikalpa Samadhi as I fear you may never return.
post #27 of 51
Wow, I really enjoyed Ken's last post now that we've gotten a bit away from the personal flame wars. I've long believed that science is not the end all be all of truth. It's mererly a tool invented by man for approximating complex, illogical (illogical not being bad, just difficult to understand) real world systems with easy deterministic ones. We can't just apply logic and math (which are both man-made constructs that don't exist in the real world) to real-world systems, but be can apply them to deterministic approximations of these systems. That's what science is for. It just establishes whether our fabricated deterministic system is a "good" approximation of the real life entity we're trying to deal with. At this point we can apply our other man-made tools (logic and math) to the deterministic system and accomplish our goals: prediction and/or explanation of the real-world system. Of course, since we're only dealing with approximations, those explanations/predictions are often (always?)wrong, as history has shown us time after time. However, the're usually good enough approximations so that we can get some use out of them, until the need arises for a more accurate model (Newtonian physics -> Relativity). Also, thinking up these approximations and figuring out how best to apply these tools is an art that requires creativity and "illogical" though, which is totally out of the realm of science. That's where the "Mystics" that Ken refered to come into play. Well I'm rambling and probably don't make too much sense, and I'm totally off topic, but I enjoy thinking about these What is science/Logic/Math questions.

Mike U.
post #28 of 51
Next time one of my clients asks for a refund for something my company failed to deliver on I'll try this tactic. Just hit them with an avalanche of pseudo-genius, freshman level, sci-fi, drop a tab and take another bong hit rubbish. Unbelievable.

(Unless, of course, it was supposed to be a joke. Then, Ha Ha)
post #29 of 51
This tread is way to deep for me. Just thought everyone should know I ordered Dig Goo from Ken last Wed. and it arrived to me in MI this afternoon.
post #30 of 51
Romans 1:22 "Although they claimed to be wise, they became fools"
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Screens
This thread is locked  
AVS › AVS Forum › Display Devices › Screens › Problems with KBK