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Seattle, WA - Comcast - Page 514

post #15391 of 16057
Quote:
Originally Posted by levibluewa View Post

Hey Capt...Yep, that's what happened here. ...
Oh...and I tried to tell a friend about a program on UWtv. She has a Comcast box and couldn't find it. The Comcast CSR informed me that QAM tuners pick up channels NOT available with THEIR boxes. DOES THIS MAKE ANY SENSE???

My South King County box has City Councils for Auburn, Tukwila, Kent, Renton, and maybe a few more accessible via QAM. Only one appears in the appropriate slot via the Comcast HD box. (And I was recently informed by another utility company that it was "impossible" to include a useful software function in their software. just as I was informed long ago by another group that it was "impossible" for software to have a list of names track a list of numbers used within the software.)

I suggest that Comcast pay its software designers more and its managers less.
sam
post #15392 of 16057
Quote:
Originally Posted by randman11 View Post

Has anybody who had installed the Ceton InfiniTV lost any channels? I just got this last week and noticed I am missing HDNET (says subscription required), but appear to be getting everything else (at least the ones I usually watch).

I haven't noticed any channels missing of the ones I watch. I can check HDNET when I get home. You could also try calling comcast, they may have switched it to a different tier, or they could be broken.
post #15393 of 16057
Quote:
Originally Posted by seatacboy View Post

To other readers - What is the pricing of Limited Basic in your area? It's $19.49 in the City of SeaTac. The prices vary a little bit depending on your local franchise authority. It would be helpful to have a PDF file listing the rates.

Well, after a 2 1/2 year hiatus from Comcast (I moved, but I'm back now) ... here is the official rates in the "new customer" packet (Kitsap County area only).

Limited Cable
Bremerton: $16.81
Kitsap County (Unincorporated): $17.31
Poulsbo: 19.03
Bainbridge, Hansville, other ares of Unincorporated Kitsap County: $20.37

Again, this does not cover King, Pierce, Snohomish and other surrounding counties.
post #15394 of 16057
Quote:
Originally Posted by levibluewa View Post

Oh...and I tried to tell a friend about a program on UWtv. She has a Comcast box and couldn't find it. The Comcast CSR informed me that QAM tuners pick up channels NOT available with THEIR boxes. DOES THIS MAKE ANY SENSE???

It makes sense, but only if you think about it from a business perspective rather than a technological perspective:

In the case of UWTV, it's carried on most Comcast headends in Western Washington, so it's logical to carry it on a QAM MUX that's carried system-wide. Since Limited Basic must be unencrypted, it's therefore going to be unencrypted system-wide, since either non-carriage at some headends or encryption at only some headends would require a localized MUX to be encoded (more hardware, higher cost) for each headend that differs from the prevailing lineup.

Similarly, in the cases of the 117-X PEG channels that Weil pointed out, there aren't enough PEG channels to 'fill' a MUX with the customary 10-12 SD channels, so an economy of scale can be had by encoding, for example, the Seattle, Shoreline, and Lake Forest Park PEG channels on one MUX. That's one encoder serving three municipalities and five franchise areas (Comcast serves three of Seattle's four), further reducing cost.

Why not deliver everything on the wire to Comcast's equipment? It's only a guess, but I'd assume it's licensing. Each PEG channel would have to license its carried programming for a larger area, and since the PEG channels are generally run by governmental/educational entities, increased licensing fees to deliver programming outside of their juristictions would likely seem absurd.

In the case of UWTV, at least as of mid-2010, there were talks between the City of Bellingham, WWU, and the UW to bring it to that area: http://www.cob.org/documents/issues/...assessment.pdf
post #15395 of 16057
Here in Bremerton, my cable box gets UWTV, but I can only pick up UW2.TV via my QAM tuner.
post #15396 of 16057
A note on my latest bill:

Important Account Information

On Tuesday, September 20, 2011, the following channel changes will be made in your area.

Channel 93 KVOS Cool TV will launch on the Digital Limited tier of service and channels 727 Galavision HD and 244 MYX will launch on the Digital Preferred tier of service.

Channel 162 BBC America will move from the Digital Preferred tier to the Digital Starter tier and channels 646 Bloomberg HD and 647 BBC America HD will be launched on the Digital Starter tier.

Channels 548 HBO Zone HD, 545 HBO Family HD, 564 Moremax HD and 571 Showtime Too HD will be removed from the Premium tier and channels 242 GMA Pinoy and 243 GMA Life will launch on the A La Carte tier.

These changes will be made automatically and will require no action on your part.
post #15397 of 16057
What area are you in? Good news about BBCA HD.

Quote:
Originally Posted by troublebound View Post

A note on my latest bill:

Important Account Information

On Tuesday, September 20, 2011, the following channel changes will be made in your area.

Channel 93 KVOS Cool TV will launch on the Digital Limited tier of service and channels 727 Galavision HD and 244 MYX will launch on the Digital Preferred tier of service.

Channel 162 BBC America will move from the Digital Preferred tier to the Digital Starter tier and channels 646 Bloomberg HD and 647 BBC America HD will be launched on the Digital Starter tier.

Channels 548 HBO Zone HD, 545 HBO Family HD, 564 Moremax HD and 571 Showtime Too HD will be removed from the Premium tier and channels 242 GMA Pinoy and 243 GMA Life will launch on the A La Carte tier.

These changes will be made automatically and will require no action on your part.
post #15398 of 16057
Quote:
Originally Posted by oversight View Post

What area are you in? Good news about BBCA HD.

Darn shame it will happen after the end of the current series of Doctor Who and the new series of Top Gear, both of which look nice in HD on the BBC.
post #15399 of 16057
Quote:
Originally Posted by oversight View Post

What area are you in? Good news about BBCA HD.

Lake Forest Park
WA0160

The $2.50 credit is on the bill now for "Customer-owned Equipment Adjustment" for a TiVo with CableCARD.
post #15400 of 16057
Has anyone tried getting the "over 60" discount from Comcast? A rep told me that customers over 60 are entitled to a 10% discount just for being "old". He said they do not advertise this (surprise).
post #15401 of 16057
Just wanted to get an idea on what people are paying for their Comcast Cablecard? There seems to be some confusion over at the Comcast customer service on what a subscriber is entitled to when they have a cable plan with them. I currently have a Triple Play package with HD Prefereed Plus and am paying for any room HD-DVR, and 2 Anyroom (MOCA) HD receivers ($8.00 Each). According to the Comcast Summer Price Guide the 1st Cable Card is shown in the brochure as $0.00. Each additional Cabecard is $1.50 Per month rental fee, Last night the representative on the phone while activating the 1st Cablecard stated that becuase I already have a HD DVR that counts as my 1st box and therefore if I want to activate the Cablecard I would have to pay the additional $8.00 monthly fee to have that fully activated in order to receive the Premium channels I subscribe to (HBO, STARS etc) etc. I am curious what others are paying and if they have a digital receiver already on the plan etc....???
post #15402 of 16057
Quote:
Originally Posted by User7007 View Post

Just wanted to get an idea on what people are paying for their Comcast Cablecard? There seems to be some confusion over at the Comcast customer service on what a subscriber is entitled to when they have a cable plan with them. I currently have a Triple Play package with HD Prefereed Plus and am paying for any room HD-DVR, and 2 Anyroom (MOCA) HD receivers ($8.00 Each). According to the Comcast Summer Price Guide the 1st Cable Card is shown in the brochure as $0.00. Each additional Cabecard is $1.50 Per month rental fee, Last night the representative on the phone while activating the 1st Cablecard stated that becuase I already have a HD DVR that counts as my 1st box and therefore if I want to activate the Cablecard I would have to pay the additional $8.00 monthly fee to have that fully activated in order to receive the Premium channels I subscribe to (HBO, STARS etc) etc. I am curious what others are paying and if they have a digital receiver already on the plan etc....???

The phone agent was correct. You are required to pay for the additional outlet fee of $8 and the first cablecard on that outlet is included. A second cablecard in the SAME device on the SAME outlet (eg tivo series 3 with two single stream cards) is $1.10. Otherwise additional cards also require another additional outlet fee.
post #15403 of 16057
Quote:
Originally Posted by quarque View Post

Has anyone tried getting the "over 60" discount from Comcast? A rep told me that customers over 60 are entitled to a 10% discount just for being "old". He said they do not advertise this (surprise).

It depends if the senior/low income discount was part of the franchise agreement. The discount is not available in all cities or markets. Seattle pushed for the discount and many cities follow what Seattle did. It also varies how much of a discount and who qualifies it- Comcast or the franchise authority. Usually it is about 20% off only the limited service, so about $4 a month. If you have a higher subscription than limited service you may not qualify for any discount. If you let me know what city you live in I can ask my contact if there is one and how much. Either reply here or PM me.
post #15404 of 16057
Quote:
Originally Posted by randman11 View Post

Has anybody who had installed the Ceton InfiniTV lost any channels? I just got this last week and noticed I am missing HDNET (says subscription required), but appear to be getting everything else (at least the ones I usually watch).

I have the same problem, but there are several good channels missing that I've noticed, just set up the ceton last night. Unfortunately, I have no clue what to do about it! Am going to try messing with my coax, since I know I've had weak signal issues before that led to certain channels not coming in. Of course, these are not the same channels that I had an issue with that time... so... hmm...
post #15405 of 16057
Quote:
Originally Posted by sievers View Post
I have the same problem, but there are several good channels missing that I've noticed, just set up the ceton last night. Unfortunately, I have no clue what to do about it! Am going to try messing with my coax, since I know I've had weak signal issues before that led to certain channels not coming in. Of course, these are not the same channels that I had an issue with that time... so... hmm...
Comcast told me they had actually given me HDNET in error before so when the new CableCard was added and configured, it fixed their error. Then they immediately offered me the next tier package etc. which I promptly turned down.
post #15406 of 16057
Updated list with recent changes:

Removed 36-8 Jewelry Television

Moved 38-X to 32-X

Renamed 96-X KPST to 96-X KFFV

Added placeholder for KVOS/THECOOLTV
post #15407 of 16057
We're losing MORE of the HD HBO channels? **** you, Comcast.

Quote:
Originally Posted by Nausicaa View Post
Darn shame it will happen after the end of the current series of Doctor Who and the new series of Top Gear, both of which look nice in HD on the BBC.
Comcast puts them up in HD via OnDemand shortly after airing. It'll work for now.
post #15408 of 16057
Comcast QAM roulette again last night...haven't figured out where everything went just yet...Add Digital Channels worked on some sets....

One Sony set finds 80.201+
the older Sony set doesn't
a Samsung puts them at 80.201+

they're also hiding at 79.101+

Good Luck...Thanks Comcast
post #15409 of 16057
Auto Programming on the older set didn't work...about 25 channels missing. They must have screwed up their data hooks.
post #15410 of 16057
Comcast Customer Service Reps are absolutely CLUELESS, MORON'S!!!
post #15411 of 16057
Just a quick update of the list. Changes:

- All channels on 79-X, all channels on 80-X, Weatherscan on 90-1, and KFFV on 96-1 were all re-assigned new subchannels on 79-X and 80-X.

- Renamed SCAN to Seattle Community Media
post #15412 of 16057
else having a problem with a tuner finding the new 79.+ and 80.+ channels. One tv, no luck. Didn't find them by ADDing or AUTO PROGRAM. You can enter the channel # and display the channel, but no way to save.
post #15413 of 16057
Looks like they went from 10 digital per qam to 15 digital per qam for most of the locals. The program numbers are also three digits which some televisions may not support or be able to save in their lists. I've had varied success so far. I think this opened two more qam channels for either more programming to come or internet bandwidth.
post #15414 of 16057
I used to have ABC 4-1 HD, NBC 5-1 HD, KCTS 9-1 HD...these now longer show up after scanning.

Still get Fox and CBS in HD.

I thought by law Comcast had to send the HD signal of local channels.

Lake City comcast area.

Anyone else with issue?
post #15415 of 16057
Either the Comcast "engineers" are totally inept, which I'm beginning to believe is true, or this is a concerted effort to require all of us to get their mickey mouse boxes, for a fee!

80.+ channels still missing. As reported b4 the 79.+ finally came thru...still no program data info or channel identifiers showing, which is probably part of the problem.
post #15416 of 16057
Seatown88, I just ran the digital channel search yesterday for my guest bedroom TV and found all of the local HD channels and CBUT. I was glad to see that 5.1 moved back from 15.1.

One thing to try is to add the channels directly without running the scan if your TV allows that.

I'm in central Seattle.
post #15417 of 16057
Repeated tries...Add Digital Channels, Auto Program, nothing works.

the scan Add Digital Channels at 1145AM found the missing 79. channels: (480i, 4:3)
79.101 KWPX
79.102 KOMO
79.103 KING
79.104 KONG
79.105 CBUT
79.106 KCTS
79.107 KZJO
79.108 KSTW
79.114 KBCB
79.115 KUNS

Still missing are the channels at 80. which are:
80.201 KCPQ
80.202 KIRO
80.203 KFFV
80.204 KWDK
80.205 NWCN
80.206 KBTC
80.207 TVW
80.208 KCTS +
80.209 KTBW
80.215 WEATHERSCAN

You can enter the channel # and the tv will tune in the channel, but there is no way to save or label the channelthe 80.s don't appear in the digital channel tables. It was exactly the same with the channels at 79. until the 1145 am scan. Repeated scans haven't found the 80.s..
post #15418 of 16057
I just filed an online complaint with the Washington State Attorney's General Office regarding Comcast and their unethical business practices. Maybe they can get the signals returned for those of us without boxes.
post #15419 of 16057
Quote:
Originally Posted by levibluewa View Post

I just filed an online complaint with the Washington State Attorney's General Office regarding Comcast and their unethical business practices. Maybe they can get the signals returned for those of us without boxes.

All the channels, including the 80.xxx mux, are working for me (eastside, North Bend). Had to do a rescan with my HD Homerun tuner, as usual, but it worked fine.

So you can successfully tune & watch the 80.xxx channels on your TV? You just can't find any way to save them into your TV's channel list? If that's the case, then Comcast is clearly transmitting them to your house.

Are you sure your TV's auto-scan didn't detect them using their "virtual" channel numbers, rather than their physical channels? For example:

80.202 is the physical channel being used to transmit KIRO-SD. But it contains data that tags it as "virtual" channel 7. Many (most?) modern TVs will then display this channel as "channel 7", NOT as "channel 80.202".

Can your TVs tune channel 7 successfully?
post #15420 of 16057
They want us on boxes ...unacceptable!

Dear Bruce Pettus,


Thank you for your message.

Bruce Pettus, please use a set top box to have access to all the
channels in your Limited Cable Service.

2 NWCN LIMITED CABLE
3 ION TELEVISION LIMITED CABLE
4 KOMO (ABC) LIMITED CABLE
5 KING (NBC) LIMITED CABLE
6 KONG LIMITED CABLE
7 KIRO (CBS) LIMITED CABLE
8 DISCOVERY CHANNEL LIMITED CABLE
9 KCTS (PBS) LIMITED CABLE
10 GOVERNMENT ACCESS LIMITED CABLE
11 KSTW (CW) LIMITED CABLE
12 ME-TV KVOS* LIMITED CABLE
13 KCPQ (FOX) LIMITED CABLE
14 KBCB LIMITED CABLE
15 KFFV* LIMITED CABLE
16 QVC LIMITED CABLE
17 HSN LIMITED CABLE
18 KWDK (DAYSTAR)* LIMITED CABLE
19 HALLMARK CHANNEL LIMITED CABLE
20 KTBW LIMITED CABLE
21 CIVT CANADIAN (WHATCOM COUNTY AND ANACORTES) LIMITED CABLE
21 GOV'T ACCESS (SKAGIT. & IS. CNTYS., NOT ANACORTES) LIMITED CABLE
22 KZJO (JOETV) LIMITED CABLE
23 TVW LIMITED CABLE
24 C-SPAN LIMITED CABLE
25 C-SPAN2* LIMITED CABLE
26 EDU. ACCESS (SKAGIT. & IS. CNTYS., NOT ANACORTES) LIMITED CABLE
26 LOCAL ORIGINATION (WHATCOM COUNTY AND ANACORTES) LIMITED CABLE
27 CBUT LIMITED CABLE
29 KUNS (UNIVISION) LIMITED CABLE
71 KBTC* LIMITED CABLE
75 KCTS PLUS* LIMITED CABLE
78 THE WEATHER CHANNEL LIMITED CABLE
79 LEASED ACCESS* LIMITED CABLE
91 AZTECA AMERICA* LIMITED CABLE
92 AAT TV* LIMITED CABLE
96 JEWELRY TV* LIMITED CABLE
98 KCPQ ACCUWEATHER* LIMITED CABLE
102 KBTC WORLDVIEW* LIMITED CABLE
103 KWPX (ION) HD* LIMITED CABLE
104 KOMO (ABC) HD* LIMITED CABLE
105 KING (NBC) HD* LIMITED CABLE
106 KONG HD* LIMITED CABLE
107 KIRO (CBS) HD* LIMITED CABLE
108 KBTC HD* LIMITED CABLE
109 KCTS (PBS) HD* LIMITED CABLE
110 KZJO (JOETV) HD* LIMITED CABLE
111 KSTW (CW) HD* LIMITED CABLE
112 KCTS CREATE* LIMITED CABLE
113 KCPQ (FOX) HD* LIMITED CABLE
114 KOMO THIS SEATTLE* LIMITED CABLE
115 UNIVERSAL SPORTS* LIMITED CABLE
116 ANTENNA TV* LIMITED CABLE
117 KIRO RETRO TELEVISION NETWORK* LIMITED CABLE
119 KCTS V-ME* LIMITED CABLE
619 CBUT HD* LIMITED CABLE
964-986 DIGITAL FM RADIO STATIONS* LIMITED CABLE

*Digital and HD channels available with Limited Cable Service may
require a separate Converter, available for an additional charge.

HD - To receive HD features and benefits, and HD television (not
provided), HD Converter and HD Tech Fee may be required. Channel Lineup
subject to change.

Thank you for choosing Comcast.

Sincerely,

Mary B
Comcast Customer Care Specialist
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