Would love to hear from a Comcast Seattle Subscriber and a Ceton Tuner owner just like myself. I recently found out from Comcast and their latest pricing guide (July 1st 2011) that they have a "Customer Owned Video Equipment Credit." Available to customers who supply their own Cablecard compatible device.
Info/Policy can be found here: hxxp://www.comcast.com/equipmentpolicy
If you key in your zip code you will see what discount you are eligible for. My credit indeed shows up as $2.50 per month off my total bill. When I called customer service I really got the runaround from people who were unable to assist. I finally got in touch with a rep who was not lazy and looked into this further.
What I found out was the following:
If your Device is listed in the system as a "Tivo" Device they will then see the option to then credit you the $2.50 per month. Problem is though once you are listed as a "Tivo" user I am then charged $1.10 a month for the Cablecard that I was originally getting for $0.00 per month for, AKA free!
To me this does not make any sense at all. Especially how the policy is defined. The pricing guide defines the $1.10 monthly fee as a Cablecard that is (second card in same device). When as Ceton owners know that is the ONLY card in that device! Is there anyone out there that is getting the FULL $2.50 per month credit applied to their bill as it should be based upon the current pricing guide and not being billed the $1.10 for the 2nd Card fee per the "Customer Owned Video Equipment Policy?" With all the new Cablecard compatible devices out there, HD Homerun, Ceton etc, I am somewhat surprised that people still have to be setup as "Tivo" users in their system...
I also pay for a second Standard Def, tuner for $8.00 a month. To me the Primary Device should be the Cablecard, for $0.00 a month and then the second device should be $8.00 a month with the $2.50 credit applied at the end every month since I am supplying the Ceton Tuner that all fits within the definition of THEIR Policy....???
Would love to see some feedback on this from people who own either an HD HomeRun, Ceton Quad Tuner, or InfiniTV.