Originally Posted by Sea3
Originally Posted by joshkelley
How do you go about that? I just got off chat with a tech rep who said only Basic customers got a free set-top box.
When I got the letter from Comcast that said my area was going all-digital (see the attachment
to cbdavi19's post
), I called the number indicated. I asked them for one DTA and one CableCARD, and they shipped me the DTA, although they weren't able to ship me a CableCARD. After I got the DTA, I took the letter to Comcast in North Seattle, just off Aurora, and they gave me the CableCARD.
I'm being charged for neither the DTA nor the CableCARD. My bill is still for "Limited Cable Service - $16.35" (the current price in the Seattle city limits for Limited Basic), although there's now another line-item for "Digital Adapter Service, Additional Outlet - $0.00".
Maybe the tech thought that you were asking about what Comcast refers to as a "digital set-top box"? Comcast considers a DTA to be something much less than what they call a "digtal set-top box", and, if I understand correctly, you'd have to pay a rental fee for a full-featured set-top. (The DTA has no listings, no OnDemand access, no PPV access, etc.)