YEP, here in Portland my bill after all my promos expired had gone up to just under 200 bucks, then I got a new house, had a HUGE water bill due to leaks and Portland being greedy, and a huge light bill due to it being real cold that month.So I got the leaks fixed and decided enough's enough and called Comcast. I jumped through a few hoops and finally they transferred me to retentions. I told the guy I like my cable TV but having lights and water is more important and I can't afford a 200 a month TV bill. He offered me my same package for around 114 a month with a 2 year lock, going up slightly the second year but supposedly still no where near close to 200.
He also said the discount would apply to the month we were on so I was thrilled as I was figuring on eating one more huge bill before it kicked in. I even went online and my bill now said I owed 22 bucks for that month about to be due and showed a whole bunch of credits
So we had another rough month due to the bank screwing up my paycheck deposit and had to pay the bill a bit late. Figured I'd go online and take care of it and now it showed I owed like 360 bucks:eek: I got on chat and said what the hell... She explained that I didn't owe that much but I did again owe 198 and my new rate didn't kick in till the next month as they bill a month ahead. If that's true why did it originally list all these credits saying I only owed 22 bucks, then suddenly all the credit were gone and shoved forward a month. Anyways I saw that I wasn't getting anywhere so we paid it off, now it shows this month I owe like 99.95 which should be about right for the deal they made me.
You have to talk to retentions on the phone if you want the best discounts and tell them you can't afford the huge rate or your just going to leave. I think they get paid by how many customers they keep onboard anyways so they get better pricing, but why do they bill a month ahead, then say one thing, then change it after it's already kicked in, they must be a credit card company too
Always ask how much extra the taxes and fees they never mention will be too, and why are they allowed to bill a month ahead, then just change things up after they've made a deal.
I keep an eye on my bill online now just to see whats up after all this crap and it's possible if I got back on with retentions or a supervisor they might have given me a credit back but I was sick of arguing with them for now and at least this month I can afford my cable again and it should stay that way for a while.
I have gotten help before when they tried to tell me because I missed my first install appointment at my new house I had to pay for the whole month that I didn't actually get service, plus the bill a month ahead stuff, and trying to bill me for equipment they claimed I took, but I just reused at my new place. Went in to their office and the CSR agreed that I shouldn't have to pay for service I never got whether it was my fault I missed my install or not and gave us 100 back that time and all the bogus equipment charges went away too.