or Connect
AVS › AVS Forum › HDTV › Local HDTV Info and Reception › Chicago, IL - Comcast
New Posts  All Forums:Forum Nav:

Chicago, IL - Comcast - Page 335

post #10021 of 10822
Quote:
Originally Posted by pqfan View Post

Watched Firefly last night on Science HD, 212 in Chicago. Once again, had frequent bouts of pixalation on action scenes. Is that happening to everyone? I assume it's because Comcast is trying to compress stations into too small of a space on the cable. I wish they would cut out the OnDemand stuff and give us the stations we pay for in high quality.

I've had intermittent issues with the Science/ABCFam/Disney HD triple. Comcast moved the frequency it is on sometime last year, and I get intermittent pixelation issues. This isn't just hashing from bandwidth, but audio dropouts and similar. The SNR is normally GOOD, but when it starts to act up, you can see the error counts in the diagnostics, and the SNR will briefly drop.

Basically, it's now on 831MHz, and I think may be getting interference from cell phones or even public service (police, etc...) around those frequencies.

In fact, I think all of this wireless stuff may start causing more and more problems for RF-based cable. I read that some of the LTE rollouts use the 700MHz band.
post #10022 of 10822
Romeoville system added Sun Sports (423) and Prime Ticket (424) to the Sports and Entertainment pack today.
post #10023 of 10822
Also added here in Schaumburg.
post #10024 of 10822
Hello please check channel 674 tv japan it gives me a message of not authorized .
post #10025 of 10822
They've re-encrypted it on Dish, too. No more freebie.
post #10026 of 10822
I noticed they were moving back to a nearly normal schedule. I was watching some weird kids show a few days ago.
post #10027 of 10822
Quote:
Originally Posted by anthony ippolito View Post

Hello please check channel 674 tv japan it gives me a message of not authorized .

I think the freebie was just for the month of March. Comcast phone calls to Japan are still free through April 10, I believe.
post #10028 of 10822
tips to lower your bill. I got mine down to $90 from $142 for 6 months at least, plus 3 months free HBO (will have to remove it after that). I took off Preferred and went to Starter since I didn't watch a thing on Preferred except a couple IFC shows that I can find elsewhere - so that saved me $20 a month too.

Code:
eSupport Chat Transcript
 Brian > Looking to reduce my cable/internet bill - U-Verse came to the area and is much cheaper for my needs, though I'd like to stay w/Comcast.

 Phillip > Hello Brian_, Thank you for contacting Comcast Live Chat Support. My name is Phillip. Please give me one moment to review your information.

 Brian_ > Hello
 Phillip > Brian, thank you for taking the time in contacting us with regards to reducing your monthly bill. We are happy to hear that you are inquiring about this. Comcast values your business and your time today, thus we will resolve this concern or inquiry in no time. I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.

 Brian_ > thank you Phillip
 Phillip > You're welcome, Brian. Let me check in your account for the details.
 Phillip > Since your account protection is a top priority to Comcast, I need to verify some information for us to be able to check the account. Can I please have the Full Name registered under the account and complete Service Address? Also, please provide me your complete account number or the last 4 digits of your Social Security Number.

 Brian_ > *****
 Brian_ >****
Phillip > Thank you for that information
 Phillip > Please allow me a couple of minutes to review the account.
 Brian_ > ok, thanks
 Phillip > Thank you.  While you are waiting why not check out Comcast Customer Central from either Comcast.com or Comcast.net and learn more about managing your account online.  If you have any questions after we are finished, I'll be more than happy to answer them for you.

 Phillip > Thank you for patiently waiting.
 Brian_ > sure thing
 Phillip > I see here that you currently have a monthly rate of around $134.80 for the services and equipment.

 Brian_ > my bill is around $142
 Phillip > Yes. That should include the taxes and other charges.
 Brian_ > $142.78
 Brian_ > ah yes, got it
 Phillip > Let me check for an option to lower that down.
 Brian_ > I've been looking at U-Verse since my wife just really wants HGTV, and their package with that is $29.99 a month.  I don't expect to get quite that low, but I know there are promos and such to get me down lower at least so I can keep Comcast.  I would really appreciate if there is anything you can do, I just want to make everyone happy.

 Phillip > I understand. I am checking for options in the account currently, Brian.
 Brian_ > thank you Phillip, sorry I just wanted to clarify
 Phillip > You're welcome and no problem, Brian.
 Phillip > Thank you for patiently waiting.
 Brian_ > you're welcome
 Phillip > I found an option to lower the monthly rate to around $107.84 with applying a promotion, Brian. Plus you would be having HBO free for 3 months. That seems to be the best available option for now.

 Brian_ > that would be a good start, thanks Phillip.  Do I keep the same service?  also, does it eventually raise in price?

 Phillip > Yes, same service plus the HBO promotion for 3 months which will be $10 for 6 months after that and then to regular rate. The promotion given to the account will expire in 6 months as well which would set you back to your current monthly rate.

 Phillip > Shall we process the changes?
 Brian_ > is there any sort of internet promo that I could take advantage of to lower it any more? 
 Brian_ > I mean internet service
 Phillip > The promotion given is for both the service already and is the best option we have currently, Brian.

 Phillip > I apologize for the limitation.
 Phillip > Shall we process the changes?
 Brian_ > that's alright Phillip.  Is there a cheaper plan possibly for the Digital Starter service?  I notice it does contain HGTV.

 Phillip > Thanks. I see here that you already have the Digital Preferred service which includes the Digital Starter service, Brian.

 Brian_ > oh I realize that, but if I don't need Preferred could I get a cheaper rate just going with Starter if that's all I need?

 Phillip > If the Digital Preferred service is removed, that would lower the bill to around $90.89.
 Phillip > The monthly rate that is for services and equipment will be $90.89 without the Digital Preferred channels.

 Brian_ > I would like to try that, if that is OK with you.  Thanks Phillip.  Does that include the HBO trial too?

 Phillip > Yes. It will still include the HBO trial. Shall we complete the changes?
 Brian_ > How long is that promo for?  6 months?  and then what price will it be after the promo is over?

 Brian_ > sorry for all the trouble
 Phillip > Yes, 6 months. After that, it will be around $117.85.
 Brian_ > I would like to try that.  thank you so much for your help, I think that will work.
 Phillip > Okay. Please allow me a couple of minutes to process the request.
 Brian_ > thank you, will do
 Phillip > You're welcome, Brian.
 Phillip > I am glad to have resolved your concern with processing the changes, Brian. ************** is the order number. It has been my pleasure serving you today and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.

Brian_ > I believe that is it for now.  Will HBO just be active now?  I have two cablecards that may need to be 'hit'.  thanks

 Phillip > Yes. HBO will be active today and hit has already been sent. 
 Phillip > By the way, we have a 3 yes-no survey that will pop-up after clicking on the End Session button. I hope you take time to answer it.

 Brian_ > i will.  thanks Phillip
 Phillip > Take care and I wish you all the best, Brian. Please don't forget to click on the End Session button to properly close this chat.

 Brian_ > take care!  thanks
 Phillip > You're welcome and bye.
 Phillip > We strive to exceed your expectations and hope that you will take a moment to complete the 3 question survey that will follow our interaction. Your feedback will help us to continue improving how we serve you.
after 6 months I'll probably try the same thing again, or convince my wife to let go of HGTV. Either way at least I saved $300.
post #10029 of 10822
What is the top of the line DVr that comcast offers?
post #10030 of 10822
Quote:
Originally Posted by b_scott View Post

Phillip > Since your account protection is a top priority to Comcast, I need to verify some information for us to be able to check the account. Can I please have the Full Name registered under the account and complete Service Address? Also, please provide me your complete account number or the last 4 digits of your Social Security Number.

Brian_ > *****
Brian_ >****
Phillip > Thank you for that information

Heh, good thing you went back and took out your address. Although it did come through the email notice.
post #10031 of 10822
whoops. well, now you can know where i live haha. please don't post that.
post #10032 of 10822
Quote:
Originally Posted by bodean View Post

What is the top of the line DVr that comcast offers?

Anyone cares to answer that? I asked about it before, but everyone here seems to be focused on how to reduce your bill mostly
post #10033 of 10822
Quote:
Originally Posted by bodean View Post

What is the top of the line DVr that comcast offers?

I was told by my local office that it is the DCX3400.
I believe it has a 250 Gig hard drive.
post #10034 of 10822
Technically, it's the DCX3400M, which is used as the multi-room server. It has a 500G drive. It's the same otherwise. Also, all of them run the same software, so differences are few beyond a bit of speed and capacity.
post #10035 of 10822
Quote:
Originally Posted by bodean View Post

What is the top of the line DVr that comcast offers?

If you truly want the latest and greatest technology, your best bet would be to purchase a TiVo Premiere or Premiere XL. Once you set it up with a cable card, it will work seamlessly. TiVo service will cost about $5-10 more per month then with a standard Comcast HD DVR unit, but the TiVo has an all HD interface, an improved guide (without all the ads), and YouTube, Netflix, and other Internet streaming capabilities. Also, I think the TiVo is overall a nicer piece of hardware and software then the DVRs from Comcast.
post #10036 of 10822
Quote:
Originally Posted by drhey19 View Post
If you truly want the latest and greatest technology, your best bet would be to purchase a TiVo Premiere or Premiere XL. Once you set it up with a cable card, it will work seamlessly. TiVo service will cost about $5-10 more per month then with a standard Comcast HD DVR unit, but the TiVo has an all HD interface, an improved guide (without all the ads), and YouTube, Netflix, and other Internet streaming capabilities. Also, I think the TiVo is overall a nicer piece of hardware and software then the DVRs from Comcast.
Maybe - but you'll sacrifice all of the OnDemand content. That's a deal-breaker for most.
post #10037 of 10822
Is anyone seeing ABC and FOX on-demand yet? They were supposed to be added today:

http://www.hollywoodreporter.com/new...v-shows-182631
post #10038 of 10822
Quote:
Originally Posted by keithj View Post
Is anyone seeing ABC and FOX on-demand yet? They were supposed to be added today:

http://www.hollywoodreporter.com/new...v-shows-182631
Yup, they're on here in Schaumburg.



And there are shows & episodes populated under ABC and FOX.
post #10039 of 10822
They were available in Chicago Area 2 when I checked late this morning, probably just around the time you were asking, Keith.
post #10040 of 10822
According to one post, FF is disabled, although 5 minute skip and REW works.
post #10041 of 10822
Quote:
Originally Posted by andyross63 View Post

According to one post, FF is disabled, although 5 minute skip and REW works.

A message comes up on the screen saying "Fast Forward has been disabled for this program" when you start playing a program from FOX or ABC. 30-second skip becomes 5-minute skip, and 15-second rewind also moves in 5-minute increments.

Haven't watched anything yet, but when I looked at the listing for Body of Proof it was listed at 40-something minutes, so it looks like they took out the commercials.
post #10042 of 10822
Quote:
Originally Posted by FSugino View Post

30-second skip becomes 5-minute skip, and 15-second rewind also moves in 5-minute increments.

I've found that to be true of all on-demand programming, at least the ones I've watched. I've hit the "15-seconds back" button and it jumps back five minutes, and some of the on-demand stuff has commercials but trying to skip 30 seconds forward takes me five minutes forward.
post #10043 of 10822
The skip/review in VOD are set to the same 5-minutes. If you look in the iGuide diagnostics, you can see the settings for the various skip modes. They could change it, but maybe they made a mistake, or the VOD software doesn't properly support sizes that small.
post #10044 of 10822
Quote:
Originally Posted by dattier View Post

They were available in Chicago Area 2 when I checked late this morning, probably just around the time you were asking, Keith.

Yeah. I checked when I got home and they did show up. FOX has a bunch of shows listed but nothing in HD which is fairly disappointing. ABC has only a few of their shows and even fewer of those are in HD.

I guess beggars can't be choosers but I'll be passing on the FOX and ABC on-demand unless more of it shows up in HD.
post #10045 of 10822
Has anyone EVER seen any HD material available for Fox or ABC OnDemand yet? It's been 'No Categories Available' for the past 2 weeks.
post #10046 of 10822
Nope, Andy, only SD so far for Fox or ABC VOD in Chicago Area 2.
post #10047 of 10822
OK... I tried the search function, but no luck...

I seem to remember that one of the members maintains a list of Comcast Chicago area lineups that compares the different packages... i.e. Digital Starter, Preferred etc..

I am looking to see what channels I will lose side by side if I downgrade to digital starter.

Comcast provides the lineups, but you have to print both lists and compare manually.

If someone knows an easy link, please post.

Thanks!
post #10048 of 10822
Quote:
Originally Posted by videoguy60467 View Post

OK... I tried the search function, but no luck...

I seem to remember that one of the members maintains a list of Comcast Chicago area lineups that compares the different packages... i.e. Digital Starter, Preferred etc..

I am looking to see what channels I will lose side by side if I downgrade to digital starter.

Comcast provides the lineups, but you have to print both lists and compare manually.

If someone knows an easy link, please post.

Thanks!


I think my last update was posted here. I guess it's overdue for an update...
post #10049 of 10822
post #10050 of 10822
Comcast's next generation Xfinity Spectrum DVR shows off quad tuners, new menu and apps
http://www.engadget.com/2011/05/20/c...s-off-quad-tu/
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Local HDTV Info and Reception
AVS › AVS Forum › HDTV › Local HDTV Info and Reception › Chicago, IL - Comcast