tips to lower your bill. I got mine down to $90 from $142 for 6 months at least, plus 3 months free HBO (will have to remove it after that). I took off Preferred and went to Starter since I didn't watch a thing on Preferred except a couple IFC shows that I can find elsewhere - so that saved me $20 a month too.
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eSupport Chat Transcript
Brian > Looking to reduce my cable/internet bill - U-Verse came to the area and is much cheaper for my needs, though I'd like to stay w/Comcast.
Phillip > Hello Brian_, Thank you for contacting Comcast Live Chat Support. My name is Phillip. Please give me one moment to review your information.
Brian_ > Hello
Phillip > Brian, thank you for taking the time in contacting us with regards to reducing your monthly bill. We are happy to hear that you are inquiring about this. Comcast values your business and your time today, thus we will resolve this concern or inquiry in no time. I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.
Brian_ > thank you Phillip
Phillip > You're welcome, Brian. Let me check in your account for the details.
Phillip > Since your account protection is a top priority to Comcast, I need to verify some information for us to be able to check the account. Can I please have the Full Name registered under the account and complete Service Address? Also, please provide me your complete account number or the last 4 digits of your Social Security Number.
Brian_ > *****
Brian_ >****
Phillip > Thank you for that information
Phillip > Please allow me a couple of minutes to review the account.
Brian_ > ok, thanks
Phillip > Thank you. While you are waiting why not check out Comcast Customer Central from either Comcast.com or Comcast.net and learn more about managing your account online. If you have any questions after we are finished, I'll be more than happy to answer them for you.
Phillip > Thank you for patiently waiting.
Brian_ > sure thing
Phillip > I see here that you currently have a monthly rate of around $134.80 for the services and equipment.
Brian_ > my bill is around $142
Phillip > Yes. That should include the taxes and other charges.
Brian_ > $142.78
Brian_ > ah yes, got it
Phillip > Let me check for an option to lower that down.
Brian_ > I've been looking at U-Verse since my wife just really wants HGTV, and their package with that is $29.99 a month. I don't expect to get quite that low, but I know there are promos and such to get me down lower at least so I can keep Comcast. I would really appreciate if there is anything you can do, I just want to make everyone happy.
Phillip > I understand. I am checking for options in the account currently, Brian.
Brian_ > thank you Phillip, sorry I just wanted to clarify
Phillip > You're welcome and no problem, Brian.
Phillip > Thank you for patiently waiting.
Brian_ > you're welcome
Phillip > I found an option to lower the monthly rate to around $107.84 with applying a promotion, Brian. Plus you would be having HBO free for 3 months. That seems to be the best available option for now.
Brian_ > that would be a good start, thanks Phillip. Do I keep the same service? also, does it eventually raise in price?
Phillip > Yes, same service plus the HBO promotion for 3 months which will be $10 for 6 months after that and then to regular rate. The promotion given to the account will expire in 6 months as well which would set you back to your current monthly rate.
Phillip > Shall we process the changes?
Brian_ > is there any sort of internet promo that I could take advantage of to lower it any more?
Brian_ > I mean internet service
Phillip > The promotion given is for both the service already and is the best option we have currently, Brian.
Phillip > I apologize for the limitation.
Phillip > Shall we process the changes?
Brian_ > that's alright Phillip. Is there a cheaper plan possibly for the Digital Starter service? I notice it does contain HGTV.
Phillip > Thanks. I see here that you already have the Digital Preferred service which includes the Digital Starter service, Brian.
Brian_ > oh I realize that, but if I don't need Preferred could I get a cheaper rate just going with Starter if that's all I need?
Phillip > If the Digital Preferred service is removed, that would lower the bill to around $90.89.
Phillip > The monthly rate that is for services and equipment will be $90.89 without the Digital Preferred channels.
Brian_ > I would like to try that, if that is OK with you. Thanks Phillip. Does that include the HBO trial too?
Phillip > Yes. It will still include the HBO trial. Shall we complete the changes?
Brian_ > How long is that promo for? 6 months? and then what price will it be after the promo is over?
Brian_ > sorry for all the trouble
Phillip > Yes, 6 months. After that, it will be around $117.85.
Brian_ > I would like to try that. thank you so much for your help, I think that will work.
Phillip > Okay. Please allow me a couple of minutes to process the request.
Brian_ > thank you, will do
Phillip > You're welcome, Brian.
Phillip > I am glad to have resolved your concern with processing the changes, Brian. ************** is the order number. It has been my pleasure serving you today and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.
Brian_ > I believe that is it for now. Will HBO just be active now? I have two cablecards that may need to be 'hit'. thanks
Phillip > Yes. HBO will be active today and hit has already been sent.
Phillip > By the way, we have a 3 yes-no survey that will pop-up after clicking on the End Session button. I hope you take time to answer it.
Brian_ > i will. thanks Phillip
Phillip > Take care and I wish you all the best, Brian. Please don't forget to click on the End Session button to properly close this chat.
Brian_ > take care! thanks
Phillip > You're welcome and bye.
Phillip > We strive to exceed your expectations and hope that you will take a moment to complete the 3 question survey that will follow our interaction. Your feedback will help us to continue improving how we serve you.
after 6 months I'll probably try the same thing again, or convince my wife to let go of HGTV. Either way at least I saved $300.
but trying to skip 30 seconds forward takes me five minutes forward.
