Originally Posted by keithj
I called Comcast today so sign up for their phone service and after a bunch of button clicks on their side, the lady told me it is not available in my area (Oswego). Really? That can't really be right can it? Anyone in the area with Comcast phone?
Comcast customer support really kills me sometimes. Monday I got home from work and my internet was out. I've kinda learned how to deal with their internet customer support so the first thing I asked was if there was an outage in my area. They are able to do a proximity search to see if users around me have service or not. Sure enough, there was an outage. Here's the stupid part. In order for them to report the outage, I had to schedule a service call for Tuesday because they needed a ticket number on it. Without a ticket number, they can't report an area outage (WTF?). Anyway, I set up the service call for Tuesday. Of course, since it was an outage, service was back up Tuesday morning so I called to cancel my appointment.
When I was on the phone cancelling my appointment, the lady on the phone asked if I was interested in their phone service since I already had internet and cable through them. I told her I tried ordering it 4 months ago and was told it was unavailable. She seemed a little perplexed and said that didn't make sense since if one service was available, all three should be available. I called from work so I didn't have time to investigate further until this morning.
I called this morning asking to add phone to my service. This lady found the package I wanted, asked all the required questions, and quoted me a price. When it came time to schedule a service time, she stopped and said that phone is not available in my area. I told her about my call yesterday and she put me on hold. She came back a few minutes later saying it doesn't make sense because she put in one of my neighbor's addresses and it's available for them but not me? She has now created a ticket for my address and said she will be calling me back when it is determined why phone is not available for my address even though it seems like it's available right down the street.