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Chicago, IL - Comcast - Page 114

post #3391 of 10823
Anyone else experiencing extreme macro-blocking on 204 (TNT)? I'm trying to watch the Busch race and it's beyond aweful. I had to switch to SD because it's so bad.
post #3392 of 10823
My install is scheduled for Thursday, can't wait, got a great deal because I switched from D*.

My TV has DVI, does anyone know if the installers carry DVI cables or would I have to have my own? I think I heard they bring component, but not sure about DVI

Thanks
post #3393 of 10823
Quote:
Originally Posted by Da Truth View Post

My TV has DVI, does anyone know if the installers carry DVI cables or would I have to have my own? I think I heard they bring component, but not sure about DVI

The installers carry component cables; I think you need to provide your own DVI cable.
post #3394 of 10823
Quote:
Originally Posted by kblee View Post

Anyone else experiencing extreme macro-blocking on 204 (TNT)? I'm trying to watch the Busch race and it's beyond aweful. I had to switch to SD because it's so bad.

I didn't watch the race, but I've had problems with TNT-HD here in Schaumburg, especially on tuner 2 of my DCT-6412. I added a Motorola amp and it has helped alot.

Weak signals can come and go. Before I had the amp, TNT-HD would be fine one hour, then be blocky or cut on and off the next. You may want to check the diagnostics menu (turn box off, then quickly hit OK/ENTER within one second) to see what the SNR and AGC levels are. They should ideally both be GOOD, although FAIR will generally work OK. If one or both are POOR, you will have problems.
post #3395 of 10823
I noticed an interesting quirk in the simulcast of the TVGuide channel (30 here in Schaumburg). I put my TV in Twinview mode (Sony's widescreen version of PIP) and put the cable box in one window, and the TV's tuner in the other. As expected, the video and clock going through the box was 2-3 seconds behind due to the buffering. What was even more interesting is that the guides were NOT in sync at all. It looks like they are coming from two different feeds.

I also noticed that many of the simulcast channels are in Dolby Digital 1/0, which bizarrely turns on the 'multi-channel' light and Dolby Digital symbol on my receiver. The more normal 2/0 used for analog channels or most digital channels doesn't.
post #3396 of 10823
Quote:
Originally Posted by kblee View Post

Anyone else experiencing extreme macro-blocking on 204 (TNT)? I'm trying to watch the Busch race and it's beyond aweful. I had to switch to SD because it's so bad.

I've never had a problem with TNT-HD, but I do have problems with Max-HD (195). Certain movies always have the picture freeze up while the audio continues. For example, Contact and The Peacemaker are very frustrating to watch because of said picture freezes. And it seems to be movie specific - I've tried to watch those movies at different times and the broadcast is always terrible. However, other movies showing immediately before/after those movies are fine. Go figure.
post #3397 of 10823
I've had the same problem with Kiss the Girls on Max-HD.
post #3398 of 10823
Count me in as another one that has had problems with Cinemax-HD freeze ups.
post #3399 of 10823
Quote:
Originally Posted by FSugino View Post

I've never had a problem with TNT-HD, but I do have problems with Max-HD (195). Certain movies always have the picture freeze up while the audio continues. For example, Contact and The Peacemaker are very frustrating to watch because of said picture freezes. And it seems to be movie specific - I've tried to watch those movies at different times and the broadcast is always terrible. However, other movies showing immediately before/after those movies are fine. Go figure.

Well I tuned in again and encountered this. The movie "Donnie Brasco" was on and I had no problems at all. As soon as it was over and the live race broadcast came on, the severe macro-blocking was back. How annoying...
post #3400 of 10823
Quote:
Originally Posted by andyross63 View Post

Weak signals can come and go. Before I had the amp, TNT-HD would be fine one hour, then be blocky or cut on and off the next. You may want to check the diagnostics menu (turn box off, then quickly hit OK/ENTER within one second) to see what the SNR and AGC levels are. They should ideally both be GOOD, although FAIR will generally work OK. If one or both are POOR, you will have problems.

I just checked and both are POOR for the current broadcast of todays race. Any suggestions? Outside of the Cinamax issues that several of us have had for awhile, this is the only problem I have encountered since I received my 6412 in November.
post #3401 of 10823
Quote:
Originally Posted by rad View Post

According to this post, http://www.dslreports.com/forum/remark,13870381, the Chicago area will start to see the 9.19 6412 sortware upgrade today.

I'm still on 9.12 here is Oswego. I hope they do something soon.
post #3402 of 10823
I haven't noticed any improvement at all with 9.19. In fact, I often get kind of a brief freeze/breakup when changing channels that never happened before.

My Cinemax freezups were so bad about a week ago that I called in and asked them to remove Cinemax from my lineup and then reinstall it. This immediately resolved the problem, but it recurred several days later when Kiss the Girls was shown again. Except for that one instance, it's been OK since the removal/reinstall.
post #3403 of 10823
Quote:
Originally Posted by andyross63 View Post

I also noticed that many of the simulcast channels are in Dolby Digital 1/0, which bizarrely turns on the 'multi-channel' light and Dolby Digital symbol on my receiver. The more normal 2/0 used for analog channels or most digital channels doesn't.

Same thing in our system. If I tune to ARTS on the Ch. 129-3 digital simulcast, the audio is mono, and my Yamaha displays only the center channel symbol. If I tune to ARTS on analog Ch. 24 (using the same tuner in my LG LST-3410A DVR), the audio is stereo, and left & right channel symbols appear on the display.

A few days ago, Ch. 17 analog (Mt. Prospect local programming) was showing a program that wasn't simulcast. Ch. 129-5 was instead duplicating 129-2 (which simulcasts analog Ch. 15 (the other MP access channel). It may be this way all the time. The PQ on the digital simulcast is about the same as the analog, so it's pretty much of a non-event at this point.
post #3404 of 10823
Anyone having Audio problems on the 6412 as I am having?

When I turn on the TV and Box I have picture but no sound. I need to unplug the box and the sound will come back. This is an everyday problem. I called an CSR and they say it is a software problem, it should work itself out in time and Mottorola and Comcast are aware.
post #3405 of 10823
Quote:
Originally Posted by lanwan97 View Post

Anyone having Audio problems on the 6412 as I am having?

When I turn on the TV and Box I have picture but no sound. I need to unplug the box and the sound will come back. This is an everyday problem. I called an CSR and they say it is a software problem, it should work itself out in time and Mottorola and Comcast are aware.

I believe this is one of a few problems that occur from turning your box off. The simple fix is to leave the box on. I think you can also get sound back by playing one of the dvr recordings.

There is a 6412 thread with more info than you ever wanted to know:
http://www.avsforum.com/avs-vb/showt...89#post5901089
post #3406 of 10823
what are the reported features/fixes of the latest firmware? did they fix the "softness" from the DVI outputs? i hear they are adding more stringent copy protection from the Firewire?
post #3407 of 10823
Quote:
Originally Posted by memnoch View Post

what are the reported features/fixes of the latest firmware? did they fix the "softness" from the DVI outputs? i hear they are adding more stringent copy protection from the Firewire?

There's a link to the original posting on Broadband Reports that points to the following:

9.06 introduced support for DCT6412 P2 hardware

9.12 introduced internal hard drive over-temperature handling

9.15 repaired a random video freeze frame problem found with DCT6412 P2 units

9.17 repaired an audio loss related to an epoch value of zero, and other field issues

9.18 repaired field issues related to VOD and trick play functionality

9.19 repairs an audio dropout issue reported in the field on DCT6412 P2.3 units

post #3408 of 10823
thanks for the very detailed response, FSugino. looks mostly bug fixes; no new features.
post #3409 of 10823
Ok someone help me out here....

I am in Long Grove and called Comcast two days ago and insisted they send me a new 6412 with the firewire active (I currently have a dual tuner 6412 without active firewire). After three transfers and about 1 hour on the phone I was given a supervisor who said it can't be done. I did something I have never done..I hung up in frustration.

Then Comcast did something they have never done. A supervisor called me today at home and said they are sending out a new 6412 box Thursday with the firewire ACTIVE. Huh? Great news I think.

I have a Mits 62725 DLP display, and am picking up a Mits hd2000 DVHS from Tweeter this week. I am looking to record to the DVHS from the 6412 firewire. I am thinking correctly? Or should I be recording from the DLP firewire to the DVHS.

Does anyone else in Chicago have/use an active 6412 firewire for hd recording? I have searched this forum for the answers with no luck.

Thanks....
post #3410 of 10823
Quote:
Originally Posted by coolstrategist View Post

Does anyone else in Chicago have/use an active 6412 firewire for hd recording? I have searched this forum for the answers with no luck.

I have the 6412, a Mits WS65869 HDTV, and Mits HD1100 DVHS deck and record from the 6412 via FireWire to the DVHS as well as my laptop all the time. It works great.

For more info than you can shake a stick at, head over to the HDTV Recorders & Players forum and check out the Firewire active & recording from Comcast Moto 620x! thread for how-to info.
post #3411 of 10823
Thanks FSugino. I will do some more reading.

Did you have an issue getting an active firewire box from Comcast like I did? They repeatedly told me that they did not activate firewire for anyone.
post #3412 of 10823
Quote:
Originally Posted by coolstrategist View Post

Thanks FSugino. I will do some more reading.

Did you have an issue getting an active firewire box from Comcast like I did? They repeatedly told me that they did not activate firewire for anyone.

Unfortunately, you got stuck speaking with uninformed customer service reps. The FireWire port has been active on every 5100, 6200, 6208 and 6412 box I ever received.

I recommend two things: first, always check AVS Forum. Collectively, this group knows a heck of a lot more than the typical Comcast customer service rep. Second, if you get an answer from here that differs from what the CSR tells you, hang up and call again. Speak to another CSR until you find an informed one who can help you. It's unfortunate, but this is about the only way to get anything accomplished when dealing with their customer service department.
post #3413 of 10823
Hi all,
so I looked through the last 5 pages or so and saw 'almost' nothign about this..
I'm moving from Boston to Chicago next month, and wanted to get HD through Comcast.
Here in Boston, I get the 6412, basic cable, and digital silver(HBO) with digital classic.
The total comes to around $45, and includes all of the HD channels(outside of showtime and cinemax). Does this work in Chicago?
Can I get the INHDs, CSN, TNT-HD, PBS-HD, ESPN-HD, etc with just basic cable and digital classic?
Thanks,
David
post #3414 of 10823
Quote:
Originally Posted by dag16 View Post

Can I get the INHDs, CSN, TNT-HD, PBS-HD, ESPN-HD, etc with just basic cable and digital classic?

Yep, although I'm not sure about the cost.
post #3415 of 10823
Quote:
Originally Posted by dag16 View Post

Here in Boston, I get the 6412, basic cable, and digital silver(HBO) with digital classic.
The total comes to around $45, and includes all of the HD channels(outside of showtime and cinemax). Does this work in Chicago?
Can I get the INHDs, CSN, TNT-HD, PBS-HD, ESPN-HD, etc with just basic cable and digital classic?

Well, it looks like you're getting a bargain in Boston. The Digital Classic package alone costs $52.98/month, plus $9.99 for the 6412 dual tuner DVR service. And that's without HBO...

There appears to be a sale on the Digital On Demand Silver Plus with HBO for $29.99, but I think that's only for 6 months and then the cost goes back up to $71.99.

Personally, I can't keep these packages straight. You may want to check out comcast.com and see what the available packages out for your new address.
post #3416 of 10823
Quote:
Originally Posted by FSugino View Post

Well, it looks like you're getting a bargain in Boston. The Digital Classic package alone costs $52.98/month, plus $9.99 for the 6412 dual tuner DVR service. And that's without HBO...

There appears to be a sale on the Digital On Demand Silver Plus with HBO for $29.99, but I think that's only for 6 months and then the cost goes back up to $71.99.

Personally, I can't keep these packages straight. You may want to check out comcast.com and see what the available packages out for your new address.


Well, the thing is, you don't pay for extended basic($39?), only basic ($7.95) and digital classic(which is roughly a $6.95 option). So, you lose MTV, E, ESPN, TNT, TBS, etc. but you get TNT-HD, and ESPN-HD, etc, so it almost makes up for it. Comcast doesn't advertise this out east, it's sorta a little trick, and if you ask them, they'll tell you that you won't get them, but you do..
post #3417 of 10823
I live in Downers Grove IL. I bought the MPC-130 PCI card and a Panasonic TH42PX50U three weeks ago. I can get CBS, NBC, ABC, WGN, WTTW, and Fox in HD on the MPC-130 via Comcast cable (basic and extended basic service). Although the Panasonic TV has an ATSC/QAM tuner, I only get CBS-HD consistently via the same Comcast cable service. All the other local HD channels are hit or miss. I have called Comcast multiple times, and just about every CSR has said that a set top box or a CableCARD would resolve my issues of getting local HD.

I set up an appointment to have the CableCARD installed on Friday July 22nd. I would like to know if anyone else in the Chicago area (particularly using the service out of Elmhurst) has been able to get the local HD channels through Comcast cable, using a built in QAM tuner.
post #3418 of 10823
I have two cards here in DG near 63rd and Main.
post #3419 of 10823
Quote:
Originally Posted by dag16 View Post

Well, the thing is, you don't pay for extended basic($39?), only basic ($7.95) and digital classic(which is roughly a $6.95 option). So, you lose MTV, E, ESPN, TNT, TBS, etc. but you get TNT-HD, and ESPN-HD, etc, so it almost makes up for it. Comcast doesn't advertise this out east, it's sorta a little trick, and if you ask them, they'll tell you that you won't get them, but you do..

I think the basic is about $10 here, but I wasn't aware that you could get just digital classic without the analog (all together, it's usuaully about $56). I've never even thought of that situation, so I guess you might wanna call Comcast or email them to ask, but that not be that great an idea either if you said it's a little trick and since we know how confused CSRs can get. I understand what you're talking about, but don't know if it's feasible, so I guess this post didn't help at all, sorry
post #3420 of 10823
I am down the street on 63rd and Woodward. I was trying to avoid getting a CableCARD or a set top box since the MPC-130 card received the local HD just fine on the Comcast feed.

Are you able to get the local HD channels on the Comcast feed without your two CableCARDs?
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