Originally posted by Heymike
After the CSM told me on the phone that I MUST have digital service to get HD, I stopped by the Comcast Service Center on Roosevelt in Wheaton to talk to a live, in the flesh human being.
I got the same story as jvos, they will hook me up for a $15.99 installation charge and a $5/mo fee for the box. No need to upgrade to digital. OK, it's scheduled, we'll see what happens.
II live in Wheaton and was just installed (Saturday, August 9).
I do NOT have digital cable, the entire install lasted about 20 minutes and it works. I had talked to two different Comcast folks before ordering and was told the same story ($15.99 install, additional $5/mo, do not need digital cable).
The result is an interesting mix of analog and Digital/HD signals - a "half digital" cable package. The HD package gives you the nice channel guide, music stations, and digital/HD access to the local stations and ESPN HD. The DCT5100 that came with the install is much larger than the Toshiba DST3000 I had been using for OTA. Point being that you have to clear a bunch of room for the DCT5100.
The installer was not the most digital/HD savvy person on the planet but friendly and nice enough to leave some splitters and some lengths of cable for me. One note - if you have a cable amplifier between your HD box and the street - the digital/HD stations will not come in and the analog channels will look bad as well. Thankfully the installer encountered this somewhere else and had spent hours trying to debug the problem. After my initial hookup and poor/non-existent channels, he remembered the amplifier issue, we took the amplifier out of the line and everything looks very good.
CBS Note: I had hoped that via cable the Chicago CBS feed would be better than the OTA challenges we have all been dealing with - after one day I have seen the same breakup, drop out issues I received via OTAbut that's another thread.