Originally posted by stevecub
maybe i should read the thread better, but i am still confused.
i signed up for Comcast basic cable and HD ($13.84 + $5).
it worked for about 3 days and now it is dead. no channels coming through the 5100, but i do get the menus, etc.
all basic channels are coming through without the STB.
now comcast says i need digital service to get any HD.
i just want basic plus HD. anyone know if this is possible?
i'm in arlington heights, IL.
I just signed up for the same package and it was installed yesterday and I have a friend who has had the same package we do for a couple of months and he is still good to go. I don't think Comcast can charge extra for our local HD channels (above what we are being charged for the basic package). I think the CSR you talked to is confusing it with their policy that you need Digital package to get the HD package (non-locals) they offer.
You are aware that the Basic plus HD you are setup for is for ONLY our local channels that are in HD? The amount you mention is different from mine. I was charged $15.99 installation, and $13.84 for Basic including the $5 HD box fee. I already had Comcast Cable Internet and it ends up being cheaper for me to have the basic cable w/ local HD channels and cable internet then to just have cable internet alone!