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Chicago, IL - Comcast - Page 24

post #691 of 10823
Sorry for an off topic post. I know all the talk of GolTV being added to selected Comcast markets on 10/15, but last night I was surfing the channels and on 231 (ILIFE) there was GolTV. It went back to regular programming at 2:00 am. Does anyone know anything more about this (is our Comcast testing it with intention to add it pretty soon)?

Again, sorry for an off topic post.

V
post #692 of 10823
So I'm watching Peter Cetera for the umpteenth time on Comcast and seeing more pixilating than I'm used to...I switch over to OTA and not only is the pixilating gone, but the picture is noticeably more clear and several seconds ahead of the Comcast feed.

I've switch back and forth before and the difference in PQ has always been negligable...tonight it was noticeable. Usually when I switch between the two the delay is barely a second or two, tonight it was so far off I couldn't even tell where they were.

Has anyone recently switched between the two? Might just be a bad night (or bad hour for that matter) for Comcast, but usually when I've check before the delays were small and PQ was very comparable.

Any thoughts?

Tom

...and I was only watching for the umpteenth time because my three year old likes to hear and see the music....and I find the back-up singer very easy on the eyes
post #693 of 10823
Quote:


Originally posted by STayfair
Has anyone recently switched between the two? Might just be a bad night (or bad hour for that matter) for Comcast, but usually when I've check before the delays were small and PQ was very comparable.

Any thoughts?

To be honest, I think the weather is the cause. The picture quality usually goes down when the ground is waterlogged around my house. I'm noticing occasional pixellation across the bottom of my screen when watching via Comcast, but it's crystal clear when viewing WTTW OTA.

In case anyone from WTTW is reading this: will you please change the hi-def demo loop already? I'm fairly certain that I've seen every square mile of Alaska by now, and while Amy Grant is nice to watch and listen, it's getting very old. What is this - the fifth week in a row with the same three program loop? Come on...
post #694 of 10823
I posted this in the HDTV equipment forum but seeing all of the problems logged here I thought I'd see if anyone is having this problem. Overall I am very pleased with Comcast, but...

I am a Comcast HD customer in Chicago so I am using their Motorola DCT5100 box to recieve their signal. I have a question about the reception of the analog channels via the 5100 and fed to my television (Toshiba 57HDX82) via component cables.

The reception of the analog stations is not as clear through the 5100 as they are if split out separately. The Comcast on site tech told me this was due to the component cables were not receiving the digital information they require to send a good picture to the television. The digital stations and HD channels produce a very good picture. According to the tech, my signal strength is just fine. Can anyone shed some light on this? I'm not sure I believe that the analog channel picture quality should deteriorate because it goes though the 5100 and component cables.

I should say that I have had two service calls within the last week. During the first one a troubleshooter disconnected a booster that Wide Open West previously installed. Removing the booster cleared up the poor picture I was getting on channels 2-6. However, the analog picture was never bad when I was watching any of those stations through the 5100. The 5100 is only connected to the television via component cables. The troubleshooter said I either needed a new booster or a new 5100 box.

Has anyone else experienced this with a 5100? I can't believe it would be specific to Comcast Chicago.

Thank you!
post #695 of 10823
I just got off the phone with Comcast and for a change it was a very pleasant conversation. Lady that answered was quite informative. She her self , without me even asking, said that new box should be available soon. I asked her if she was talking about hdtv box with pvr capability and she said yes and reffered to it as 6208. Her guess was maybe by x-mass but of course no promises.

I then asked if she knew of any new channels being added anytime soon and she said that she can see that upgrades are being done in my area that should support new services and new channels. She than offered to send me out a mainling about current hdtv channels and new channels comming soon.

Nothing to get excited over, but at least it was not a frustrating phone call.

V
post #696 of 10823
just got comcast hd installed with the motorola 5100 box to use with my panasonic 480p only television. my tv is 4x3 but has the 16x9 squeeze. can someone give me in a nutshell the settings i need to use on the motorola and my TV for the following types of broadcasts?

--analog channels (everything except 173-201)
--digital channels (173-201) that are not currently showing HD
--digital channels that are showing HD

and can someone explain the 4x3 override and how it works in conjuction with a TV like mine. i am completely confused about this stuff. thanks!!!
post #697 of 10823
ok, i'm watching espn hd, channel 173, outside the lines, which appears to be standard definition to me. on my tv, to get a nonstretched, nonzoomed picture, i have to set my TV to 4x3, then set my 5100 to 16x9. any other combination gives me either zoomed and cropped picture, or too wide and horizontally stretched. what is the deal with that? very confused...
post #698 of 10823
ESPN-HD stretches all SD programming to 16:9.
post #699 of 10823
Quote:


Originally posted by FSugino
ESPN-HD stretches all SD programming to 16:9.

I thought this show was to be in HD. Is that not the case?
Thanks,
post #700 of 10823
I went back a few pages to the INHD posts and I'm still a little confused. Then I went to the Comcast home page and was even more confused.

I just subscribed to the "basic extended" plus HD package. So I have all the "basic" channels plus channels like ESPN, CNN, etc. I also have the local HD feeds plus ESPN HD. I did not subscribe to any premiun channels, so I assume that I should not get HBO HD or SHO HD. But what about Bravo HD or INHD?

I'm asking you guys first, so when I call up a CSR, _I_ will have all the facts even if they don't.


Thanks,

tim
post #701 of 10823
Bravo HD is not available on the Comcast system. You should be getting both INHD channels with the basic digital package.

Mike.
post #702 of 10823
I just had Comcast come by in Gurnee and install the HDTV box. When he plugged it in, it said "FR 1" and "hunt" for about 5-10 minutes. There was NO signal output from the box during this hunt. After that, it said "dl" and had a little looping cursor on the LED -- still no signal. After 10-15 minutes of that, the box output a black signal through both the component and composite outputs.

The box then turned off. I turned it back on. For 10 seconds, a "0" appeared in the left portion of the LED, then went to the right portion and stayed there. Black signal out of composite and component -- no ability to change channels, bring up a menu, or anything. The box is basically locked up.

Powered on and off a few times. Removed power cord. Called a CSR, who had his supervisor send a reset to the box, and the box went through the "FR1" and "hunt" and "dl" modes again -- only to wind up stuck again.

Comcast said a tech will come to my house between 8am and 8pm (yeah, that's a window I want to waste sitting at home on a beautiful Saturday). I have to say that I have been REALLY happy with the friendly service from Comcast both on the phone and in person -- they seem like they've changed 180 degrees in the past few years.

Oh, I have the Basic cable package (not extended) with the HDTV box. No digital services, but from what I've read here that should not make a difference.

Any thoughts? Bad box?

dada
post #703 of 10823
You're right, sounds like a defective box. It shouldn't make any difference in you ability to receive a signal from the box. I believe (as I stated in a previous post) that you will only receive the HD locals with your package. I'm pretty sure a digital package of some sort is required to receive the INHD channels and ESPNHD.

One question, though, if the tech was there and found he had a bad box, why didn't they get him a replacement on the spot, or why didn't he go pick one up and come right back? Better yet, why don't the installers carry a spare box in case of problems like this? Just curious. For the most part I have found the tech guys pretty good, though I have had some trouble with CSR's.

Mike.
post #704 of 10823
He thought it was a bad box also, but he called his CSR and she said it would be fine. He did _NOT_ want to leave, but I felt bad keeping him around for 45 minutes, plus I wanted to get the heck out of there. Yeah, yeah, I know -- who wants to leave the house when HD might start working? But I had faith. Oops.

They're coming out again tomorrow.

Oh, he didn't have a second box in the truck. They're contractors, so I figure they don't keep more than they need.
post #705 of 10823
Good luck tomorrow.

Mike
post #706 of 10823
DADA21

First off NEVER let Comcast send you a subcontractor again Insist on a Comcast person Why

1. Comcast subcontractors do NOT have the same insurance as a Comcast person they get hurt at your house subs have a very small work comp insurance

2. They have NOT been trained like a Comcast person

3. No background check by Comcast at all you have NO idea who they are or will they come back and take everything in your house

4. They get paid by the job they can do some real bad work I have seen it first hand
post #707 of 10823
Golf19:

Good points. The downside is that I am a consultant as well, so I usually never thought about other company's hiring practices... A few guys who come into my store are Comcast consultants, and they seem pretty decent, but you never know who you are going to get!

We'll see today how it goes. I'm not letting them leave until it works, and if it doesn't work, they're pulling out the guest bed
post #708 of 10823
Golf19:

Good points. The downside is that I am a consultant as well, so I usually never thought about other company's hiring practices... A few guys who come into my store are Comcast consultants, and they seem pretty decent, but you never know who you are going to get!

We'll see today how it goes. I'm not letting them leave until it works, and if it doesn't work, they're pulling out the guest bed
post #709 of 10823
I have a Samsung dlp and a Motorolas 5100.

Almost everything looks GREAT. But WFLD digital is very muddy, especially peoples' faces. ABC is fine when there is an actual hd broadcast, but when they're showing widescreen sd (which is most of the time, of course), there is a narrow black bar on the left side of the screen, and the top and bottom of the picture is cut off at least 2 inches.

Anybody else having these problems? Any suggestions?

Thanks
post #710 of 10823
Quote:


Originally posted by Hopeless
But WFLD digital is very muddy, especially peoples' faces.

I'm going to guess this is because WFLD does not broadcast in HD. Their 16x9 broadcasts are ED, or Extended or Enhanced Definition (I believe). In the neighborhood of (IMO) a bad DVD.



Quote:


Originally posted by Hopeless
...there is a narrow black bar on the left side of the screen, and the top and bottom of the picture is cut off at least 2 inches.

I don't have much experience with your type of equipment, but I'd guess there is a setting you can switch to get the picture back so it's not cutting anything off. On my TV (RPTV) there are four different settings that will change how the TV displays a zoomed picture.

Probably not the most concise answers you were looking for, but it might get you on track until someone can be more specific.

Good luck.

Tom
post #711 of 10823
Quote:


Originally posted by timdgibson
I just subscribed to the "basic extended" plus HD package. So I have all the "basic" channels plus channels like ESPN, CNN, etc. I also have the local HD feeds plus ESPN HD. I did not subscribe to any premiun channels, so I assume that I should not get HBO HD or SHO HD. But what about Bravo HD or INHD?

I'm asking you guys first, so when I call up a CSR, _I_ will have all the facts even if they don't.


Thanks,

tim

Do you get any channels above 100, other than the HD channels? if you do then you should get INHD if you do not that means that you do not subscribe to their minimum digital package and therefore will not get INHD. Hoep that helps
post #712 of 10823
Quote:


Originally posted by STayfair
I'm going to guess this is because WFLD does not broadcast in HD. Their 16x9 broadcasts are ED, or Extended or Enhanced Definition (I believe). In the neighborhood of (IMO) a bad DVD.


I don't have much experience with your type of equipment, but I'd guess there is a setting you can switch to get the picture back so it's not cutting anything off. On my TV (RPTV) there are four different settings that will change how the TV displays a zoomed picture.

Probably not the most concise answers you were looking for, but it might get you on track until someone can be more specific.

Good luck.

Tom

Hi Tom,

Thanks for your reply.

WFLD is far worse than a bad dvd. 24 looked HORRIBLE the other night. Everybody else I know who saw it in ED says it looked pretty good. I've played with all the tv settings I can think of, including the service menu. Not too much to play with on the Motorola, and unless there's something besides the small service menu on that, I'm sure I have it set right.

Anyway, I'm hoping that someone with a similar set will see this and have a specific setting for me to try. Not too worried about ABC, but WFLD is BAD!!

Thanks again,

John
post #713 of 10823
Update!

Comcast came today (Sunday) at 1pm, and it was a real Comcast tech, not a contractor. The guy got our HDTV up and running -- turns out our box was never activated properly. 10 minutes, in and out. He didn't set up the box EXACTLY right, but that's my job, as he wasn't familiar with my projector. He wouldn't even accept a $20 tip, after much prodding even.

The PBS HD signal looks great (even with a 1/4HD projector). Upconverted WFLD is awful. I was very surprised to see CBS, when everyone in the rest of the forum is complaining that they don't get CBS. Good for Comcast Chicago, I guess? Or is this random chance?

We only have Basic cable (not even extended), so my channels are limited, but we're considering adding Digital Basic just to see InHD and what few other channels are added.

The Comcast tech said he's very certain they'll be adding a dozen or so channels very soon, although I take that with a grain of salt.

Good job to Comcast for getting the problems resolved. So far I am VERY happy with them, after being on a Cable hiatus for 5 years...
post #714 of 10823
Ordered up Comcast HD and currently enjoying MNF crystal clear.

However, NBC, CBS, Fox, and PBS (channels 188 - 191) do not come in at all. I get the channel banner w/ correct show name, but also get the dreaded 'One moment please . . . channel will be available shortly' message.

I do get ESPNHD, HBOHD, ABCHD, INHD, INHD2 without a problem.

Called the Comcast braintrust - they 'reset' the box remotely - didn't do anything. They are sending someone out tomorrow as they say it 'may be a signal-strength issue'. I have a signal amplifier from Radio Shack, so I'm skeptical about that (especially since the other HD channels are fine).

Any thoughts? Thanks in advance for any help . . .
post #715 of 10823
Yeah, here's a thought. Get rid of the Radio Shack amplifier. Very likely it doesn't have the bandwidth to give you a good signal. It may just be interfering with the signal. I think that would be a good place to start.

Mike K.
post #716 of 10823
Quote:


Originally posted by mikek747
Yeah, here's a thought. Get rid of the Radio Shack amplifier. Very likely it doesn't have the bandwidth to give you a good signal. It may just be interfering with the signal. I think that would be a good place to start.

Mike K.

Thanks, MikeK - that worked . . . well, sort of. Now I can get NBC and FOX, but HBO and INHD's are very 'pixelated' and I still can't get CBS.

Looks like it's defintely a signal strength issue.

Do you know of any amplifiers that wouldn't interfere with the signal? Also - any idea why the RadioShack amp works well for some HD stations but interferes with others?
post #717 of 10823
The problem with the Radio Shack amplifier is bandwidth. The digital signals require much higher bandwidth than the RS amplifier will allow. Most splitters used with digital and HD are in the 1.1Ghz to 2Ghz range where the older syles were under 900Mhz. I'm sure this is the same issue with your old amp.

Don't worry about getting a new one. Signal strength issues can be addressed in several different ways. It may be that your incoming cable run is old, and needs to be upgraded to the new RG6 cable (it's the bandwidth thing, again). AT&T (now Comcast) had to do that for me when I brought in their digital phones. It could also be a problem with a signal drop at the box that supplies the signal to your home. Also a repair issue on their part.

I had problems with a weak signal when I installed the HD receiver last spring. Comcast installed their own signal amplifier for that particular receiver. My HD signal is now very good.

Save your money and let them figure it out.

Mike K.
post #718 of 10823
Quote:


Originally posted by thesnizz
Thanks, MikeK - that worked . . . well, sort of. Now I can get NBC and FOX, but HBO and INHD's are very 'pixelated' and I still can't get CBS.

Looks like it's defintely a signal strength issue.

Do you know of any amplifiers that wouldn't interfere with the signal? Also - any idea why the RadioShack amp works well for some HD stations but interferes with others?

How many splits do you have in your cable run before it gets to you HD box? My in-laws had quite a few and I told the installer to pull a dedicated feed for the HD box. Sure enough my in-laws had problems. Comcast finally sent a supervisor out and they ended up pulling a dedicated feed just for the HD box. Go figure.
post #719 of 10823
Quote:


Originally posted by kippjones
How many splits do you have in your cable run before it gets to you HD box? My in-laws had quite a few and I told the installer to pull a dedicated feed for the HD box. Sure enough my in-laws had problems. Comcast finally sent a supervisor out and they ended up pulling a dedicated feed just for the HD box. Go figure.

My setup:
Cable In -> Split to TV and Cable Modem
TV Line - Split to HD and Digital Cable boxes

Last night, I took out one of the splits, and the TV was great - definitely a split / signal isssue. Unfortunately, I have only one feed into my place (100 yr. old loft building), so this is not an option if I still want cable / 2 cable boxes.

My splitters may be as old as my building - I saw that Monster makes a high-end splitter - may give that a go. Will still have Comcast come out this weekend.

Thanks for all of your help guys. If you know of anything else I should try, please let me know.
post #720 of 10823
FWIW, I've used both a dedicated run AND a single run split in a few different directions (cable modem included) for my HDTV and other TV sets and I've not noticed a difference in PQ.

I do have new quad shielded coax coming into the house and a good strong signal to boot...without the strong signal coming in and new coax, splitting the signal might cause some issues.

Tom
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