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Chicago, IL - Comcast - Page 279

post #8341 of 10822
Quote:
Originally Posted by FSugino View Post

If you see any errors, please let me know and I'll fix it ASAP.

Thank you.  One thing: you can remove the notation for channel 238.
post #8342 of 10822
Quote:
Originally Posted by SharpOne View Post

I just got the service hooked up on Saturday. I have a standard box, HD box and a HD DVR. The standard box appeared to be new, or in at least good enough condition that it could pass for new. The HD box and the HD DVR were both quite unsightly. All 3 boxes were Motorolas. I think the model # for the HD DVR was a DCT 6412 III, or something like that.

Besides the fact that they were these gargantuan 1950's looking things, they were kind of beat up as well....scratched up and dirty. I hate to be an electronics snob, but I was not pleased or impressed. I'm sure most of the AV crowd here takes a certain pride in their equipment and setup, and even though these were in cabinets they bothered me.

Anyway, turns out that the standard box didn't work...the best looking one. When I went to exchange it, I commented about the condition of the working receivers. It seemed kind of odd to me that a new customer would get shabby looking equipment upon installation. The lady proceeded to show me what turned out to be the Motorola DCX 3400 (dual tuner HD DVR) and the Pace (?) RNG-110 (HD cable box). Both of which looked like they have been designed and produced this decade. I came back the next day to exchange the other two.

The DCX 3400 works fine so far. No complaints. The Pace RNG-110 appears to be a piece of garbage. The first one I got wouldn't get channels past about 22. If you tried to change the channel higher than that, the picture freezes, and the sound disappears. It acts like it changes the channel but nothing ever happens. If you hit "last" it goes back to the functioning channels...all 18 of them or so. I took it back the next day, got another one and it does the exact same thing. The guy at the service center said that those have been hit or miss. They have had a fair number of problems. Somehow though when they ran the diagnostic, it said something was wrong in the line. The other 2 are working fine, so it seems it would be the box.

A service tech is coming out on Saturday. Hopefully it can be resolved, even if I have to go back to the Piece Of SHit box (POSH).

Has anyone else had any experience with this Pace RNG-110 cable box. For reference, I am hooking it up directly to the TV through an HDMI cable, which works fine with other components.

Sorry for the long tale, but it has been frustrating.

Probably a different version, but I have one of those old-looking Motorola boxes (but for SD). They are junk. I am on my 5th one and only about a year of digital service. Over time the pixellation and errors get increasingly worse, and the only fix is to replace the box. These are pretty old, since they have the older Moto logo which was changed early this decade.
post #8343 of 10822
Quote:
Originally Posted by Paul Brazis View Post

Probably a different version, but I have one of those old-looking Motorola boxes (but for SD). They are junk. I am on my 5th one and only about a year of digital service. Over time the pixellation and errors get increasingly worse, and the only fix is to replace the box. These are pretty old, since they have the older Moto logo which was changed early this decade.

Anyone out there have any experience with this Pace RNG-110 HD box?

By the way, due to all the running back and forth this week, I really haven't had a chance to sit down and try and enjoy some sweet HD. Last night I had a few minutes, and much to my satisfaction it was sweet. I was watching a bit of the X-games on one of the ESPN HD channels, and it looked very good on my XBR8. I've also gotten a chance to watch a bit of HD programming on the Speed Channel, and for the most part that looks fantastic as well.

However, I was a bit disappointed with the quality of the feed while watching some World Superbike races. It was definitely better than the SD feed, but not as good as some other Speed HD programming I caught a glance at. That makes me think it's more related to the source than the signal. I'll see how the next race looks. Any Motorcycle racing fans out there notice the same thing?
post #8344 of 10822
One issue is Speed's source. Many races outside the US are sourced from local broadcasters or 'world feed'. It may not be true HD, but just widescreen 480i or 576i (converted PAL).
post #8345 of 10822
With the coming switch to Digital in the Chicago area, will more channels be sent in ClearQAM?

I have a TivoHD with an M card, but I am thinking about getting a couple of small 19 or 22" Vizio's with ClearQAM tuners for the bedroom and kitchen/dining room and would like to tune in more than just the locals. Channels like CNNHD, FoodHD, etc. would be nice.

Thanks for any info.
post #8346 of 10822
Quote:
Originally Posted by bill875 View Post

With the coming switch to Digital in the Chicago area, will more channels be sent in ClearQAM?

Not likely.  In the city we get much the same set of channels by clear QAM as those in Basic service, plus a couple and minus a couple.
post #8347 of 10822
Quote:
Originally Posted by dattier View Post

Not likely.* In the city we get much the same set of channels by clear QAM as those in Basic service, plus a couple and minus a couple.

But if his area goes with DTA's, most definitely expanded basic SD channels would - but NOT those in HD that he mentioned...
post #8348 of 10822
I just stopped at the Schaumburg office and picked up a DCX-3400

have yet to set it up though
post #8349 of 10822
Quote:
Originally Posted by DJStarion View Post

I just stopped at the Schaumburg office and picked up a DCX-3400

have yet to set it up though


I picked one up last week. Nice unit but I have a sound issue.
On channels 177SyfiHD, 218DiscoveryHD, and 221USAHD it takes about 5 or more seconds before I hear sound after the picture shows up.
221USAHD is the worse. Sometimes it takes about 10 or more second before I hear anything. Comcast says its a problem with the box.
Its brand new. Motorola says its a problem with Comcast. I need to talk with a level 2 rep at Comcast. Wish me good luck.
post #8350 of 10822
Channel 599 is now carrying WOCH (instead of WOCK), with no call letters and no schedule or guide information.

On the Chicago OTA thread, people who can receive DT4 have been reporting that lately 13.1 (which had WOCK) is blank and silent while 13.2 still carries WOCH.
post #8351 of 10822
Quote:
Originally Posted by kb11 View Post

I picked one up last week. Nice unit but I have a sound issue.
On channels 177SyfiHD, 218DiscoveryHD, and 221USAHD it takes about 5 or more seconds before I hear sound after the picture shows up.
221USAHD is the worse. Sometimes it takes about 10 or more second before I hear anything. Comcast says its a problem with the box.
Its brand new. Motorola says its a problem with Comcast. I need to talk with a level 2 rep at Comcast. Wish me good luck.

I also picked up one of those DCX3400 DVRs last week. I sometimes have the same issue with the audio when changing channels. It doesn't really bother me though. Other than that, so far, this unit works great! I have mine set to display native resolutions.
post #8352 of 10822
I haven't had a problem with my DCX yet. It did take a while to set up though, but once it was activated it worked great. Menus and stuff do seem faster.
post #8353 of 10822
Quote:
Originally Posted by kb11 View Post

I picked one up last week. Nice unit but I have a sound issue.
On channels 177SyfiHD, 218DiscoveryHD, and 221USAHD it takes about 5 or more seconds before I hear sound after the picture shows up.
221USAHD is the worse. Sometimes it takes about 10 or more second before I hear anything. Comcast says its a problem with the box.
Its brand new. Motorola says its a problem with Comcast. I need to talk with a level 2 rep at Comcast. Wish me good luck.

How is it hooked up? Are you using HDMI for video and/or audio? Motorola's seem to have issues with the HDCP used over HDMI/DVI, no matter what the model.
post #8354 of 10822
I went and picked up a DCX3400 today. Actually, I had to do it twice because the first box wouldn't authenticate, but the second one works and I am very happy with the new box's performance and increased storage - 250GB hard drive, up from 160GB in my previous DCH6416.

Switching channels is noticeably faster, with no long pauses or lag between the button presses and the box actually switching channels. Once in a while I do get a brief flash of garbage on the screen before the new picture kicks in, but it's a minor problem to me and I can live with it. Someone mentioned a problem with audio occasionally not coming in right away, and I've noticed that on a couple of channels. I'll change channels and while the video comes on right away, it takes several seconds before the audio comes on. It's only happened a couple of times so far, and I'm waiting for the programming guide to fully load up before I play around with it some more. I'm especially eager to see if the DVR programming fiasco is somehow dealt with and fixed on this new box. I hated the daily routine of deleting scheduled recordings of reruns which shouldn't have been queued in the first place.

Anyway, if anyone is wondering whether the switch is worth it or not, I'd say go ahead and give it a shot. The box is smaller, faster, and has more storage than the previous version.

One note: Although the new remote looks the same as the older one, the customer service lady at the Comcast office made a point to make sure I got the newer remote (it has dark grey finish, as opposed to silver).


Newer model is on the left. And I did wear out the FAV button on my old remote because I programmed it to do a 30 second skip.

Apparently, some of the key mapping are different. I don't have specifics, but I do know that some of the offline command keys work on the new remote but don't on the older model. So if you get the DCX3400, make sure you get the new remote with it.
post #8355 of 10822
Quote:
Originally Posted by andyross63 View Post

How is it hooked up? Are you using HDMI for video and/or audio? Motorola's seem to have issues with the HDCP used over HDMI/DVI, no matter what the model.

I am using the component video cables they gave me with L-R
RCA audio hookups. I have even tried a HDMI cable and still have
the same problem.

Tonight on 177 Scyfy HD it took a good 20 seconds before I
finally had sound. I do want to point out that I do not have this problem with the SD (480i) versions of these channels.
Thanks.
post #8356 of 10822
One thing I had to get used to with the DCX is how sensitive the front panel is. It has touch sensitive buttons
post #8357 of 10822
I can no longer get WGN or ABC HD channels due to heavy pixelation, I'm in Evanston. Anyone else had this issue and found the solution?
post #8358 of 10822
Quote:
Originally Posted by dustman52 View Post

I can no longer get WGN or ABC HD channels due to heavy pixelation, I'm in Evanston. Anyone else had this issue and found the solution?

I've had this problem for the past 3 weeks. Sometimes all I get is a black screen with a message saying something about wait while they get the channel or the channel is unavailable. It is worst on CBS HD and ABC HD.
post #8359 of 10822
I exchanged two older boxes for two DCX3400's this week. Activation was simple and fast, but I noticed one of the boxes was extremely loud while the other was fairly silent. It's either the fan or hard drive I believe. I'm going to try to return the noisy one sometime this week. I haven't decided yet if I'm going to keep the box on native mode or just go with 1080i. It can be a little annoying with the delay from going to the different formats. Unless I'm missing something, the guide is still in 4:3 mode. I wish they could make it 16:9. My uncle in California has a box from Cox that beats anything Comcast in the Chicagoland area has.
post #8360 of 10822
Quote:
Originally Posted by Iwgmr View Post

I exchanged two older boxes for two DCX3400's this week. Activation was simple and fast, but I noticed one of the boxes was extremely loud while the other was fairly silent. It's either the fan or hard drive I believe. I'm going to try to return the noisy one sometime this week. I haven't decided yet if I'm going to keep the box on native mode or just go with 1080i. It can be a little annoying with the delay from going to the different formats. Unless I'm missing something, the guide is still in 4:3 mode. I wish they could make it 16:9. My uncle in California has a box from Cox that beats anything Comcast in the Chicagoland area has.


Do you have any problems with a delay in the sound when changing
HD channels? I have a big delay in the sound with certain HD channels on my DCX3400.
Especially with 177Syfy HD and 221USA HD.
Sometime it takes a good 20 seconds before I hear anything.
I have already replaced the box once, same problem.
post #8361 of 10822
Quote:
Originally Posted by Awesomeness View Post

I've had this problem for the past 3 weeks. Sometimes all I get is a black screen with a message saying something about wait while they get the channel or the channel is unavailable. It is worst on CBS HD and ABC HD.

I've barely been able to get either of those two stations over the air for about the past week.

I reported it in the local OTA thread, but no one else said anything else about it, so I thought it was just me. Maybe it isn't.
post #8362 of 10822
Quote:
Originally Posted by kb11 View Post

Do you have any problems with a delay in the sound when changing
HD channels? I have a big delay in the sound with certain HD channels on my DCX3400.
Especially with 177Syfy HD and 221USA HD.
Sometime it takes a good 20 seconds before I hear anything.
I have already replaced the box once, same problem.

Yeah, there is a definite delay, don't know about 20 seconds though.
post #8363 of 10822
Quote:
Originally Posted by dustman52 View Post

I can no longer get WGN or ABC HD channels due to heavy pixelation, I'm in Evanston. Anyone else had this issue and found the solution?

I think in most of the Chicago area, WGN and ABC (and their subchannels) are on the same frequency. It's probably an issue with that one frequency being weak or having interference in your area. Here in Schaumburg, I haven't noticed any problems with either. I watched Defying Gravity on ABC with no issues.

That said, one TV that is directly connected sometimes shows a bit of pixelation on those channels when tuning in ClearQAM.
post #8364 of 10822
Quote:
Originally Posted by dustman52 View Post

I can no longer get WGN or ABC HD channels due to heavy pixelation, I'm in Evanston. Anyone else had this issue and found the solution?

I had this problem several months back, but it was only happening during wet weather. My solution was a service call. The tech found that the ground block on the side of my house was basically junk.
post #8365 of 10822
Quote:
Originally Posted by Iwgmr View Post

I exchanged two older boxes for two DCX3400's this week. Activation was simple and fast, but I noticed one of the boxes was extremely loud while the other was fairly silent. It's either the fan or hard drive I believe. I'm going to try to return the noisy one sometime this week. I haven't decided yet if I'm going to keep the box on native mode or just go with 1080i. It can be a little annoying with the delay from going to the different formats. Unless I'm missing something, the guide is still in 4:3 mode. I wish they could make it 16:9. My uncle in California has a box from Cox that beats anything Comcast in the Chicagoland area has.

Mine is kind of loud too, and I think it is the hard drive as well. I thought it sounded more like a vibration resonance issue between the receiver and the wood stand I have it sitting in. I had planned on putting some felt pads or something under the feet to see if that would help, but I just haven't gotten around to it.

Of course if it is just a loud box, then it won't work. It's such a pain in the ass to get to the comcast center and then have them activate it, I'll probably just deal with it, if it does turn out to be a loud unit.
post #8366 of 10822
This is probably old news, but I got the letter about Expanded Basic going all digital a month or so ago. I checked the thread on DSL reports and went to this website
http://www.comcast.com/DIGITALNOW/
copied in my account number and filled out the web form. I will be getting my 2 free DTA's in the next few weeks.

I live in Yorkville off of the Plano head end.

From what I read on the DIGITALNOW faq I do not think the expanded basic channels will be sent clear QAM, only the broadcast channels.
post #8367 of 10822
Quote:
Originally Posted by Awesomeness View Post

I've had this problem for the past 3 weeks. Sometimes all I get is a black screen with a message saying something about wait while they get the channel or the channel is unavailable. It is worst on CBS HD and ABC HD.

It sounds like it is time for a truck roll. I've googled quite a bit on this issue. It sounds like Comcast will often blame wiring within you home, but the problem is actually the old infrastructure of their system outside your home.

BTW, now I'm lucky to get the pixelation. Now I just get the black screen.

If anyone has success with a tech in fixing the problem besides radio please post here or PM me. That way I can point the tech in the right direction.
post #8368 of 10822
If your having issues with comcast and have a dslreports account, try posting in the comcast direct forum. When you post, only you and a comcast rep can see it. It's safe. I did it and got my issue resolved a lot quicker than using the 800 number.

http://www.dslreports.com/forum/comcastdirect
post #8369 of 10822
Doesn't it just make you sick that you have the nice new DCX box, but the guide is still the worst in the industry?
post #8370 of 10822
Quote:
Originally Posted by thezodad View Post

Doesn't it just make you sick that you have the nice new DCX box, but the guide is still the worst in the industry?

Oh yes.. Native res is nice but it seems to switch resolutions when the local ads kick in. Still 480 but tv turns black for a second or two. I gave up and put it back on 1080i.
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