Originally posted by kippjones
I am considering getting the HD package from Comcast here in Downers but when I call, they are telling me I will get the DTC5100 box. I want the 6200. How did some of you get the 6200?
CSRs might not be totally up to date with what is being offered. I had 5100 and was persistant scheduling appoinments to have it replaced. Every time I called they were not even aware that it existed except once when lady I talked to took an initiative and actually asked around (and even then they told her that there was no need to upgrade since 6200 is not any different than 5100 - except for "DIV" port which is not even active). I just kept scheduling and turning them away at the door if they showed up with 5100. On my last attempt, about a month ago, they showed up with 6200.
I believe that when you call Comcast during business hours, your call will be answered by Chicago call center (I don't know where it is). I assumed this since a girl I spoke to once regarding some issue said that where she lived in Chicago they were rolling out HDTV (or something to that effect).
Also, even though it is not advertised anywhere, your local office does have a phone number. I had a business card of a tech guy at my local Comcast office that one of the installers left for me to call and acquire about availabilty of 6200. This might be your best bet for finding out what boxes they have.
I would think by now most of Chicago are should have 6200 since 5100 is out of production.
Phew...long post, I need a break now.
Hope I helped. (sometimes I tend to confuse more than help)