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El Paso, TX - HDTV - Page 58

post #1711 of 1741
Quote:
Originally Posted by mreedelp View Post

I get it basically free. When I went to cancel it, they said I had cable and internet "bundled" (back when I got both bundling did not exist). So, after saying I wanted to cancel basic cable anyway, they told me my internet alone would jump quite a bit. I asked if they could do something and they offered to let me keep basic cable and gave me an increase in the internet plus turbo (gets me 20 Mbps plus a boost when needed) for just a little less than I was paying for both internet and basic cable. You could say I'm still paying for basic (though less) and getting some extra internet speed free. It's all semantics. My monthly cost went down about the cost of basic cable. That's all I really cared about.

For years you had to pay for at least basic cable just to get internet access. They finally did away with that, which I guess is how they came up with my "bundling" situation.

You might want to hook your cable to the TV just to see if you get anything. For several years, I got a few standard tier channels that should not have been part of my basic cable package. Those went away earlier this year when they went thru and tightened leaky signals.

Thanks, I'll have to dig out a tv from the closet and hook it up. I have OTA and Dish and TWC basic internet , which is about 15mbs with their speed test. I pay $57 just for the internet. I have my own modem which they now charge an additional $5 rental fee if you use theirs. Do you have a number you called or did you use chat.
post #1712 of 1741
Just called the normal number. Everything depends on the service representative you get. Some will work with you, some will screw you.
post #1713 of 1741
Anybody noticing KVIA breakingup every couple of minutes or so - like a hiccup where it freezes for a second, goes to black screen, then comes back. Super annoying, was doing it every now and then yesterday. This morning its about once a minute on the news. Turning it off now.
Watching via DTV.
post #1714 of 1741
Quote:
Originally Posted by tcutty View Post

Anybody noticing KVIA breakingup every couple of minutes or so - like a hiccup where it freezes for a second, goes to black screen, then comes back. Super annoying, was doing it every now and then yesterday. This morning its about once a minute on the news. Turning it off now.
Watching via DTV.

Yep ! the audio since the "upgrade" had just a very slight break but then it started getting worse on Tuesday where the whole picture and audio would break up and freeze. Noticed lso when they are going to commercials the screen is filled with the little icons for which ones are due.
post #1715 of 1741
Quote:
Originally Posted by FRANK43 View Post

Yep ! the audio since the "upgrade" had just a very slight break but then it started getting worse on Tuesday where the whole picture and audio would break up and freeze. Noticed lso when they are going to commercials the screen is filled with the little icons for which ones are due.

Noon news was still breaking up. I tuned in at 1:30 for a peak and all seamed OK for the 5 minutes or so I watched. Will see tonight on local news at 4. It was breaking up on OTA and on Dish Network. Friend said TWC was OK but I don't know what time he was looking since he text-ed me around 12:30 PM
post #1716 of 1741
Eveneny Local news at 4 and beyound was the same as is the ABC nightly news with Diane Sawyer. Just sent an email to Elias !
post #1717 of 1741
Quote:
Originally Posted by FRANK43 View Post

Eveneny Local news at 4 and beyound was the same as is the ABC nightly news with Diane Sawyer. Just sent an email to Elias !

Got an e-mail from Elias during the night.

Yes, we are having some unexpected issues with one of our on-air encoders.
We don't suspect a failure but we do think that there is a major problem.

My plan is to revert to an older encoder if the vendor tells me it will take more than a day.
Fortunaletlly I have the old ones.
Thank you,
Elias
post #1718 of 1741
Quote:
Originally Posted by mreedelp View Post

I get it basically free. When I went to cancel it, they said I had cable and internet "bundled" (back when I got both bundling did not exist). So, after saying I wanted to cancel basic cable anyway, they told me my internet alone would jump quite a bit. I asked if they could do something and they offered to let me keep basic cable and gave me an increase in the internet plus turbo (gets me 20 Mbps plus a boost when needed) for just a little less than I was paying for both internet and basic cable. You could say I'm still paying for basic (though less) and getting some extra internet speed free. It's all semantics. My monthly cost went down about the cost of basic cable. That's all I really cared about.

For years you had to pay for at least basic cable just to get internet access. They finally did away with that, which I guess is how they came up with my "bundling" situation.

You might want to hook your cable to the TV just to see if you get anything. For several years, I got a few standard tier channels that should not have been part of my basic cable package. Those went away earlier this year when they went thru and tightened leaky signals.

In your last reply you said to call the basic number. All I have is 972-742-5892 which is just a list of computer options. What number did you call to talk to a live person. I did do chat and that is the number he gave me to call. but no live person option that I heard..
post #1719 of 1741
Try any of these (don't remember which one I used, but have used all at one point or another):

1-800-222-5355
1-800-TWCABLE (1-800-892-2253)
1-888-416-3242

You go thru an automated menu. Just listen closely and you will be offered a chance to talk to someone live.
Edited by mreedelp - 12/24/13 at 4:59am
post #1720 of 1741
Quote:
Originally Posted by mreedelp View Post

Try any of these (don't remember which one I used, but have used all at one point or another):

1-800-222-5355
1-800-TWCABLE (1-800-892-2253)
1-888-416-3242

You go thru an automated menu. Just listen closely and you will be offered a chance to talk to someone live.

Thanks, called the 5355 number today and that person, after explaining what I was asking for, switched me over to another person and she gave me increased speed and turbo and a reduced price. Still haven't hooked up a TV, guest coming for the holidays, but I will try that also not that I could use it except to compare locals and if a local OTA goes down and Dish, which has happened.
post #1721 of 1741
Good Luck getting free cable, OTA will not be free soon with so many gov regulations reducing the spectrum and giving it to wireless carriers.
post #1722 of 1741
I will be moving again in a month or so. I will need to switch to Time Warner for internet and was also considering the "basic" broadcast channel package with a DVR. I understand that at this time one can still get the locals in QAM with a direct connection to the wall, but there are few options for recording that signal. Besides, in other cities QAM is being eliminated and it is no doubt just a matter of time here in El Paso. My question here is, are prime-time shows on the CW in true HD? If they are, that and KRWG out of Las Cruces are the only advantages of basic cable over an antenna. OTA would be a bit tricky at the new location but could probably be done. Thanks.
post #1723 of 1741
Picture Quality was HORRIBLE during yesterday's game on Channel 4, what the heck is their problem? they only have one sub channel, I can't believe they didn't use more bandwidth for this game, is it going to be the same problem next weekend?

Everything looked bad, even the commercials

I had to watch the game on Channel 20.1, PQ was excellent there
post #1724 of 1741
Quote:
Originally Posted by DrLar View Post

Picture Quality was HORRIBLE during yesterday's game on Channel 4, what the heck is their problem? they only have one sub channel, I can't believe they didn't use more bandwidth for this game, is it going to be the same problem next weekend?

Everything looked bad, even the commercials

I had to watch the game on Channel 20.1, PQ was excellent there

Playoff games on KDBC, OTA and Dish, this weekend were terrible all pixilating with any kind of movement. Theyhave the same problem with "the price is Right" Was in Cleveland OH the weekend before and didn't notice any problems up there on CBS.

I'm going to email KFOX, since Sinclair owns both stations and see if I can get an answer. Think I did once already. No body cares. KDBC PSIP guide on my OTA recorder didn't even have the Denver game on in the afternoon it was morning like Fox. Hardly ever has descriptions. This is all FCC violations.
post #1725 of 1741
Quote:
Originally Posted by FRANK43 View Post

Playoff games on KDBC, OTA and Dish, this weekend were terrible all pixilating with any kind of movement. Theyhave the same problem with "the price is Right" Was in Cleveland OH the weekend before and didn't notice any problems up there on CBS..

It was the same 2 weeks ago on the Bronco game. When KDBC switched games at halftime, DTV NFL package was able to broadcast the 2nd half of the game (no blackout when KDBC drops the game) and the picture there was great, like HDTV should be. The problem is obviously channel 4, not CBS.
post #1726 of 1741
Yeah same deal on both games this weekend, again switched over to channel 20 (thank God we have an alternative)

For the people that don't understand Spanish and have to settle for Ch. 4 I feel sorry (or they just could watch it and not pay attention to the commentaries)
post #1727 of 1741
Why is Dish Network the only satellite/cable provider getting the local channels OTA? Directv, UVerse, TWC and other providers look good except for Dish. If you noticed when the TV station is OFF the Air, Dish put a message to all the viewers not to call because they aware of the technical issue coming from the local station.

I don't understand if we make a contract and we pay for satellite service why they cannot guarantee a good signal. Shame, I am switching back to DirecTV at least they guarantee the local TV stations and a better signal.
post #1728 of 1741
Dish Network has the worse HD quality across the board. They broadcast it all at a noticeable reduced rate (something like 1440x1080i). My parents have Dish in a different region of the country and the locals are simply unwatchable. If you live within OTA range, get the OTA adapter and watch the OTA signal until Directv comes. Sinclair is also the culprit, they just don't care.
post #1729 of 1741
I have both an OTA ( outside antenna) and Dish Network connected to my TV. The games and some other programs on KDBC are the same poor quality, as I mentioned, from the antenna and Dish. KDBC is the problem as Dish only relays back what KDBC sends them. Sinclair now owns both KFOX and KDBC. Below is a link to an article from EL Paso Times about the combination of both.

http://www.elpasotimes.com/business/ci_24963021/kfox-kdbc-owner-buys-west-side-building-tv?source=most_viewed
post #1730 of 1741
If you're talking NFL, all games look bad on local channels. I have Sunday Ticket and I have started rooting AGAINST my local channels getting the games. The "national feeds" of the games look FAR better than the local feeds. Check out a friend's house if you need to see. Same goes for college football on ABC vs ESPN, Fox vs. FS1. NBC is just bad all around! I am dreading the Olympics. This is my second Olympics without CBC. I used to get it OTA when I lived WAAAAY up north. NBC shouldn't be allowed to show the HORRIBLE PQ that they do. The EPL games are a joke!

That being said, Sinclair stations seem to be the worse. I have 2 of them and they JUST went HD last year. Write to Sinclair and encourage them to sell their stations! They are part of the problem with local TV.
post #1731 of 1741
Is it a bandwidth issue or their equipment really suck? I mean both KDBC and KFOX only have one SD subchannel each

Don't remind me about the Olympics, it will be all repeats/rebroadcast because they are in Russia, and there's no Mexican TV savior this time, we have to settle for what NBC is going to give us,
post #1732 of 1741
Quote:
Originally Posted by DrLar View Post

Is it a bandwidth issue or their equipment really suck? I mean both KDBC and KFOX only have one SD subchannel each

Don't remind me about the Olympics, it will be all repeats/rebroadcast because they are in Russia, and there's no Mexican TV savior this time, we have to settle for what NBC is going to give us,

probably both. I remember a couple of years back on this forum we were complaining of the same pixilation problems and someone, who was an engineer, in some other city must have known the station engineer at KDBC and within a few days things were better. With all the selling of these stations who know what any of the new owners will do to upgrade and get engineers who care more about the HD picture than all the subs looking good. I hope Sinclaire fixes things. I assume that since they just bought a building to house KFOX and KDBC they will invest in better equipment.
post #1733 of 1741
What the heck is going on with The CW over cable on Thursday's? This is the second Thursday in a row that the picture has been in 4:3 crap-o-vision, just like OTA. Monday thru Wednesday, and then Friday are all in 16:9. I don't get it.

Does someone at KVIA not like The Vampire Diaries and Reign?
post #1734 of 1741
Sound on KFOX for the Super Bowl sucks. Had to turn off the sound system and use the TV speakers. On the sound system, could only hear the crowd and the ref explain calls. Even using the TV's speakers, barely hear anything from the field. Have yet to hear Manning yell Omaha.
post #1735 of 1741
Quote:
Originally Posted by mreedelp View Post

Sound on KFOX for the Super Bowl sucks. Had to turn off the sound system and use the TV speakers. On the sound system, could only hear the crowd and the ref explain calls. Even using the TV's speakers, barely hear anything from the field. Have yet to hear Manning yell Omaha.

The crowd was very loud at this game. Sometimes you have to readjust your center speaker. I think if you were actually at the game or others will will rarely here play calling. The crowd noise in a surround system is what gives you the ambiance of really being there. I had no problem hearing the announcers, crowd or refs (get quite when they talk)
post #1736 of 1741
I have No surround system at my end, same situation Mreedelp, awful quality on "regular" TVs...
post #1737 of 1741
That is a Fox issue. Both of my Fox channels are this way and MUCH quieter than the other channels. When I asked on my local thread about this, one of the engineers replied with this:

"You can thank the CALM Act.

Because FOX uses the splicer for network programming and not a more conventional method of using the stations infrastructure, to comply with the CALM Act, affiliates are forced to lower the audio to match network or the level differences would create a tremendous headache dealing with all the CALM Act complaints. FOX manually adjusts all network audio. There is no active level controller in the audio path. Therefore the average level is lower than other stations."


There are a few threads nationwide that I have always followed, this is one of them, mostly because I have always been in awe of the strange shape of your DMA and shared Sinclair issues.
post #1738 of 1741
Quote:
Originally Posted by ejb1980 View Post

That is a Fox issue. Both of my Fox channels are this way and MUCH quieter than the other channels. When I asked on my local thread about this, one of the engineers replied with this:

"You can thank the CALM Act.

Because FOX uses the splicer for network programming and not a more conventional method of using the stations infrastructure, to comply with the CALM Act, affiliates are forced to lower the audio to match network or the level differences would create a tremendous headache dealing with all the CALM Act complaints. FOX manually adjusts all network audio. There is no active level controller in the audio path. Therefore the average level is lower than other stations."


There are a few threads nationwide that I have always followed, this is one of them, mostly because I have always been in awe of the strange shape of your DMA and shared Sinclair issues.

The CALM act is supposed to make commercials no louder than the station programming, so you don't have booming commercials over the programming and always have to turn the volume down. It doesn't and stations don't regulate how high, each program or local volume is. So you still have to adjust each station to your preferred setting. Still almost as bad as the reason the calm act was enacted in the first place.
post #1739 of 1741
I think he was trying to say that they have to, in order to be in compliance with CALM, lower the volume of all material to match the lowest volume of what will be broadcast because of something unique about the Fox network distribution system. I have gathered that from his posts about the topic when either the volume being low or the CALM act. I agree, it's not exactly what I want to hear, but at least we know and someone in the business was willing to answer it! The Fox stations in all markets I have remembered to check are quiet.
post #1740 of 1741
My biggest station volume problem is KTSM, (NBC) both OTA, and through Dish Satellite and direct connect OTA to TV. The volume has to be turned down 4-6 numbers. When they come back from commercials the volume is kicked back up. Sometimes it just randomly jumps up high. Some commercials are nice and low and others are high.
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