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Orange County, CA - Cox - Page 213

post #6361 of 7386
Quote:
Originally Posted by moyekj View Post

Got the email too and signed up for $5 off next bill which was kind of a pain digging up account #. However they should have been more pro-active and just knocked off $5 from everyone's bill that have digital cable instead of having to "apply" for it.

Agreed. If they mean it,they should just give the discount. Now not only do I have bad service, but I have to spend additional time and effort to get a credit? FAIL in my book. They would have been better off not doing anything. I feel abused.
post #6362 of 7386
Possible internet discount for 12 months.

I just called to cancel my internet (have the preferred plan at $46.99) cos I just switched to ATT DSL direct pro (no home phone service required) for $14.99/month (3Mbs up) guaranteed for 12 months with no commitments. I was offered a $15/month discount for 12 months by cox.
I know the dsl speed is much slower but since I don't do any HD streaming and they took away the usenet service, I will cancel Cox anyway.
The fact that ATT offers free WIFI where available and You can also get a $100 cash card for switching from cable help me make the switch.

I figure there are a few fellow members here who might try to call in to get the $15/month discount by pretending to switch to DSL.

Good luck everybody.
post #6363 of 7386
Quote:
Originally Posted by teague View Post

I sent my complaint in last week with the online form at:

https://www.cox.com/support/ocpv/emailchat/emailus.asp

I also got the e-mail with the credit offer.

I know about the email - it's a pain filling in all info. I was more looking for real time online chat method like comcast has. email responses from Cox are usually worthless canned templates and sometimes go unanswered completely...
post #6364 of 7386
Quote:
Originally Posted by moyekj View Post

I know about the email - it's a pain filling in all info. I was more looking for real time online chat method like comcast has. email responses from Cox are usually worthless canned templates and sometimes go unanswered completely...

Cox does have online chat help, but I have used it and have never gotten helpful responses: http://ww2.cox.com/aboutus/orangecou...local-chat.cox

On the other hand, Cox Techs actively monitor, respond, and will login to your equipment to check logs, signals and config files on DSLR Forums, granted it is mostly HSI issues, but the Cox Techs there are very helpful, some of the regular posters are also quite helpful.
DSLR Forums » US Cable Support » Cox HSI: http://www.dslreports.com/forum/coxhsi
DSLR Forums » Cox HSI Forum FAQ »Who are the authorized Cox employees that provide support on this forum? http://www.dslreports.com/faq/14322
post #6365 of 7386
Quote:
Originally Posted by bltserv View Post


.
.
.

Maybe a class action lawsuit is in order ?

Dude, it's just your frigging cable service.
post #6366 of 7386
Yes its just my Cable Service. But its business.

Cox is a Company with DEEP POCKETS. And its an arrogant company as well.
I pay them over $ 180 a month for Services. And when they knowingly allow that service to become faulty. They are breacing the contract that we have together. You do this to enough people over a long period of time. It becomes fraudulant behavior by a corporation. Some smart ass lawyer will swoop in and "Presto" we all get a large discount on our bills for the period of time we did not recieve what we paid for. It will be much more than that lousy $ 5.00 they just tossed us as a crumb too.
post #6367 of 7386
Quote:
Originally Posted by bltserv View Post

Yes its just my Cable Service. But its business.

Cox is a Company with DEEP POCKETS. And its an arrogant company as well.
I pay them over $ 180 a month for Services. And when they knowingly allow that service to become faulty. They are breacing the contract that we have together. You do this to enough people over a long period of time. It becomes fraudulant behavior by a corporation. Some smart ass lawyer will swoop in and "Presto" we all get a large discount on our bills for the period of time we did not recieve what we paid for. It will be much more than that lousy $ 5.00 they just tossed us as a crumb too.

I share your frustration, but I seriously doubt they are breaching their contract with us, but you could read up on it and let us know.
post #6368 of 7386
Quote:
Originally Posted by Bryan_CoxPHX View Post

Cox does have online chat help, but I have used it and have never gotten helpful responses: http://ww2.cox.com/aboutus/orangecou...local-chat.cox

On the other hand, Cox Techs actively monitor, respond, and will login to your equipment to check logs, signals and config files on DSLR Forums, granted it is mostly HSI issues, but the Cox Techs there are very helpful, some of the regular posters are also quite helpful.
DSLR Forums » US Cable Support » Cox HSI: http://www.dslreports.com/forum/coxhsi
DSLR Forums » Cox HSI Forum FAQ »Who are the authorized Cox employees that provide support on this forum? http://www.dslreports.com/faq/14322

Thanks for the links. They do seem very HSI centric. I must say that it is pretty rare that I have issues with HSI via Cox. I still wish the upload speed for Preferred was at least 3x the 768Kbps-1Mbps I get now so that Slingbox would be better, but other than that not much to complain about for HSI.
post #6369 of 7386
Quote:
Originally Posted by bltserv View Post

Yes its just my Cable Service. But its business.

Cox is a Company with DEEP POCKETS. And its an arrogant company as well.
I pay them over $ 180 a month for Services. And when they knowingly allow that service to become faulty. They are breacing the contract that we have together. You do this to enough people over a long period of time. It becomes fraudulant behavior by a corporation. Some smart ass lawyer will swoop in and "Presto" we all get a large discount on our bills for the period of time we did not recieve what we paid for. It will be much more than that lousy $ 5.00 they just tossed us as a crumb too.

Here's how it works. You find a lawyer that takes the case and only gets paid if you win. Sounds great right? Except he doesn't happen to mention what happens if you lose. In that case, you pay all of Cox's legal fees. All of them. Only it won't come to that because when there is a settlement offer from Cox your attorney will NOW mention this fact in order to push you into a settlment. Then you walk away with a $10 coupon for Cox service and ALL the lawyers walk away with a hugh pile of money. Do they really wonder why we hate them so much?

Much easier to just switch to D* if you don't like Cox' service. Here's an idea, lets use the legal system for real problems.
post #6370 of 7386
Quote:
Originally Posted by mkpl View Post

KCOP HD is at 118-686

118-686 KCOP HD (13-1)

KCOP is now 110.686

In Irvine, Cox, QAM

I hate when Cox changes the QAM channels!
post #6371 of 7386
For some reason, I receive all the other local HD channels, but not ABC (even SD).
I hook the cable line directly to my TV and I have cox. Anyone has the same problem?
post #6372 of 7386
Quote:
Originally Posted by joeracerx View Post

Here's how it works. You find a lawyer that takes the case and only gets paid if you win. Sounds great right? Except he doesn't happen to mention what happens if you lose. In that case, you pay all of Cox's legal fees.

Uh, no you don't.

The American rule is that each side pays their own fees, unless the lawsuit is based on a statute or contract that says otherwise. If you feel that such a statute applies, please tell us which one. And even if there is a contract, it wouldn't necessarily be the best cause of action.

I'm not encouraging a lawsuit, but we should get our facts straight.
post #6373 of 7386
Quote:
Originally Posted by mickeyvnminnie View Post

Ladera Ranch, CA
For some reason, I receive all the other local HD channels, but not ABC (even SD).
I hook the cable line directly to my TV and I have cox. Anyone has the same problem?

It was reported that Ladera Ranch now has the new Cox Trio IPG available. Is this true? The Trio IPG and DVR, the Black Cisco 8642HDC or 8652HDC and Multi-Room capabilities along with new HD channels not available with current DVR/STBs are all part of the new Cox "Plus Package".

Can anyone comment on this?


Quote:
Originally Posted by Ray Lucca View Post

I stopped by the new Cox store on El Toro Rd. He showed me the new black HDDVR that does have a 500MB Hard-drive in it. Only in Ladera Ranch have they rolled out the new software to run it..When it is rolled out system wide they are going to have a up-grade charge on our bill monthly...Grrrrreat!! Let's see I already pay an extra $17.49 for the box and DVR service, $ 15.95 for Adv. TV, and $ 5.50 for the HD Pak...$ 38.94 total extra for Digital and HD Tv. So much for free HD.... We also discussed the poor picture quality. He said Cox is not trimming band-width, and everything is passed thru from the source...HAHA, sure it is...He said to get the new box and all of the picture issues will go away....Except they don't have any in stock....Perfect...
post #6374 of 7386
this link was posted on another Cox thread; article announcing Cox/Tivo support coming next year:

http://www.engadget.com/2010/08/12/c...irst-with-cab/
post #6375 of 7386
Wow, that is significant news indeed, specifically:
Quote:
This represents the first time that a cable operator will make its entire video on demand (VOD) library available via a retail DVR and TiVo Premiere will become the first retail product to fully integrate a cable VOD service, along with linear television and broadband content accessible through TiVo's user interface and intuitive search capabilities.

Quote:
...provide free installation for TiVo Premiere boxes purchased by subscribers at Best Buy and other retail and online outlets including TiVo's own website.

Access to all VOD offerings and free installation of TiVo as a Cox-supported set top box are a big deal and the first cable company to do so. Now TiVo better work double hard to get the Premiere flash-based HD interface cleaned up and sped up. Of course it could end up being like the multi-room DVR that Cox mentioned over 3 years ago was in the works and still hasn't deployed...
post #6376 of 7386
Quote:
Originally Posted by twarren View Post

this link was posted on another Cox thread; article announcing Cox/Tivo support coming next year:

http://www.engadget.com/2010/08/12/c...irst-with-cab/

Quote:
Originally Posted by moyekj View Post

Wow, that is significant news indeed, specifically:



Access to all VOD offerings and free installation of TiVo as a Cox-supported set top box are a big deal and the first cable company to do so. Now TiVo better work double hard to get the Premiere flash-based HD interface cleaned up and sped up. Of course it could end up being like the multi-room DVR that Cox mentioned over 3 years ago was in the works and still hasn't deployed...

Agreed - this is a pretty big deal, but if they are already claiming they won't roll it out to "all major markets" until 2011, then, yes, it could be a while.
post #6377 of 7386
Quote:
Originally Posted by midas89 View Post

KCOP is now 110.686

In Irvine, Cox, QAM

I hate when Cox changes the QAM channels!

Is there anywhere that a list of frequencies, XMLTV ID's etc. is posted? I use Myth TV (trying to set up) and I am getting some confusion in my channel listings.
post #6378 of 7386
Quote:
Originally Posted by tanglin View Post

Is there anywhere that a list of frequencies, XMLTV ID's etc. is posted? I use Myth TV (trying to set up) and I am getting some confusion in my channel listings.

The problem is the lists are not 100% accurate.

You can try: http://www.silicondust.com/hdhomerun...lineup_2815645

And Cox has a .pdf file that details their QAM list:

http://ww2.cox.com/wcm/en/residentia...-OC_3.2010.pdf

The file is dated 3/1/2010 (so again, 100% accuracy is not guaranteed)
post #6379 of 7386
This was just announced today. A key part of the announcement was this statement:

Quote:


17 of the top 20 cable operators in the United States are NCTC members. These operators and other NCTC members will be able to carry NFL Network and NFL RedZone. NCTC serves more than 26.7 million cable subscribers.

http://www.nfl.com/news/story/09000d...iage-agreement

Is Cox part of this National Cable Television Cooperative? The reason I am so interested is that I have heard the NFL Redzone is an awesome service. I want that.
post #6380 of 7386
Quote:
Originally Posted by doug_p View Post

This was just announced today. A key part of the announcement was this statement:



http://www.nfl.com/news/story/09000d...iage-agreement

Is Cox part of this National Cable Television Cooperative? The reason I am so interested is that I have heard the NFL Redzone is an awesome service. I want that.

Cox is a member of NCTC and has had NFL and NFL/HD for several years. Although they did not pick up Redzone last year, there are rumors that it will be available to Cox viewers this year; specifics have not been announced yet.
post #6381 of 7386
For at least the last 30 minutes or so CBS has been dark - both 702 & 2. Hopefully not a contract dispute with Cox or anything like that...
post #6382 of 7386
Quote:
Originally Posted by moyekj View Post

For at least the last 30 minutes or so CBS has been dark - both 702 & 2. Hopefully not a contract dispute with Cox or anything like that...

Still dark. I haven't heard anything about a contract dispute. It is amazing that it could be off for this long.
post #6383 of 7386
Quote:
Originally Posted by phdeane View Post

Still dark. I haven't heard anything about a contract dispute. It is amazing that it could be off for this long.

Just checked via Slingbox and looks like it's back now.
post #6384 of 7386
I have basic cable and the CBS HD (used to be 2-1) is gone. Ch 2 still have signal as of now (5pm). 4-1, 5-1, 7-1, 9-1 are all OK. Did they move 2-1 somewhere?
post #6385 of 7386
It did not physically change frequency. It's still at 591 MHz (RF channel 85) as it's been for a long time but could be PSIP information is no longer present such that it's not mapping to 2-1. Probably a re-scan may find it again, or look at 85-xx for it.
post #6386 of 7386
Quote:
Originally Posted by moyekj View Post

It did not physically change frequency. It's still at 591 MHz (RF channel 85) as it's been for a long time but could be PSIP information is no longer present such that it's not mapping to 2-1. Probably a re-scan may find it again, or look at 85-xx for it.

Thanks. I rescanned but found nothing in the 85-xx and still no 2-1. With my Panasonic, it is hard to see which channel has signal and which not.
post #6387 of 7386
Quote:
Originally Posted by moyekj View Post

It did not physically change frequency. It's still at 591 MHz (RF channel 85) as it's been for a long time but could be PSIP information is no longer present such that it's not mapping to 2-1. Probably a re-scan may find it again, or look at 85-xx for it.

I had same issues with CBS today
Both 2 and 2.1 disappeared
When 2 came back, my Vizio lost 2.1

Per your suggestion, I checked at it's now at 85.3 for me
UGH!!
post #6388 of 7386
Yeah, so it's missing PSIP information. You may get lucky calling tech support and telling them that CBS HD is missing PSIP and hence not mapping to friendly number 2.1 for clear QAM tuners. In the past I think Cox normally passes through the PSIP information from the provider, but maybe they messed something up today, or the provider is not passing that along. In any case, can't hurt for someone that cares to let know Cox about it if they don't already.
post #6389 of 7386
Quote:
Originally Posted by moyekj View Post

Yeah, so it's missing PSIP information. You may get lucky calling tech support and telling them that CBS HD is missing PSIP and hence not mapping to friendly number 2.1 for clear QAM tuners. In the past I think Cox normally passes through the PSIP information from the provider, but maybe they messed something up today, or the provider is not passing that along. In any case, can't hurt for someone that cares to let know Cox about it if they don't already.

I tried couple of times in the past... When they found out I have basic/limited, they made it sound like I am not suppose to get any HD channel and the call went nowhere from there.
post #6390 of 7386
Quote:
Originally Posted by screenname1234 View Post

I tried couple of times in the past... When they found out I have basic/limited, they made it sound like I am not suppose to get any HD channel and the call went nowhere from there.

Well, Cox now publishes clear QAM channel list right from their TV web page which at least suggests they have some intent to support clear QAM tuners, so perhaps a mention of that if things don't go well may send things in right direction. But I know what you mean, I usually dread having to call in about anything semi-technical since it's hard to get through to appropriate level of support to really help.
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