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Orange County, CA - Cox - Page 236

post #7051 of 7386
Quote:
Originally Posted by Bryan_CoxPHX View Post

Get a DOCSIS 3 modem that is 8x4, (8 channels Down, 4 channels Up), The older Retail Motorola SB6120 and SB6121 are only 4x4 and are currently priced higher than the 8x4 modems through Cox.
I would avoid any cable modem / router combos.
Cox lists $79.99 for a DOCSIS 3 modem, you will be hard pressed to find a better price, I would purchase it from the Cox Store as long as they are selling one of the 8x4 listed below.
http://ww2.cox.com/residential/orangecounty/internet/pricing.cox
All Cox Compatible Cable Modems
The Cisco DPC3010 is 8x4
http://ww2.cox.com/support/print_media/internet/equipment/dpc_3010_data_sheet.pdf
The Motorola SB6180 is 8x4
http://www.motorola.com/web/Business/Products/Modems%20and%20Gateways/Modems/Cable%20Modems/SB6180/_Documents/Static_files/SB6180%20Data%20Sheet%20570634-001-c.pdf?localeId=33
If you also have Cox Digital Phone and currently have an eMTA (phone modem), you can most likely get it upgraded free to a DOCSIS 3 eMTA (combo Internet/Phone modem) to use as both phone and internet.
Cisco DPQ3212 eMTA Modem, 8x4
http://ww2.cox.com/residential/support/internet/article.cox?articleId={3a226f70-5ee2-11e0-4e73-000000000000}
http://www.cisco.com/web/consumer/support/modem_DPQ3212.html

thanks; I'll check out the store models.
post #7052 of 7386
Quote:
Originally Posted by Bryan_CoxPHX View Post

Get a DOCSIS 3 modem that is 8x4, (8 channels Down, 4 channels Up), The older Retail Motorola SB6120 and SB6121 are only 4x4 and are currently priced higher than the 8x4 modems through Cox.
I would avoid any cable modem / router combos.
Cox lists $79.99 for a DOCSIS 3 modem, you will be hard pressed to find a better price, I would purchase it from the Cox Store as long as they are selling one of the 8x4 listed below.
http://ww2.cox.com/residential/orangecounty/internet/pricing.cox
All Cox Compatible Cable Modems
The Cisco DPC3010 is 8x4
http://ww2.cox.com/support/print_media/internet/equipment/dpc_3010_data_sheet.pdf
The Motorola SB6180 is 8x4
http://www.motorola.com/web/Business/Products/Modems%20and%20Gateways/Modems/Cable%20Modems/SB6180/_Documents/Static_files/SB6180%20Data%20Sheet%20570634-001-c.pdf?localeId=33
If you also have Cox Digital Phone and currently have an eMTA (phone modem), you can most likely get it upgraded free to a DOCSIS 3 eMTA (combo Internet/Phone modem) to use as both phone and internet.
Cisco DPQ3212 eMTA Modem, 8x4
http://ww2.cox.com/residential/support/internet/article.cox?articleId={3a226f70-5ee2-11e0-4e73-000000000000}
http://www.cisco.com/web/consumer/support/modem_DPQ3212.html

So I stopped by the local Cox store this morning and picked up the Cisco 3010 for 79.99 and installed it; it works great and the speed is now back up about 10% higher than several months ago. Thanks for the advice!
post #7053 of 7386
I'm guessing this has been covered in this thread, but I tried searching and came up dry. Sorry if it's a repeat.

Does anyone know what the copy status is in relation to cablecards for Orange County? I'm considering the HDHomeRun PRIME, but it seems to only support full recording with Windows Media Center. I currently use Linux/MythTV with firewire to my cablebox, and want to stick with Linux in the future.

However, it says only copy freely flagged channels are available to Linux for recording.

I don't mind if the movie channels etc. are locked, but I'd like to record my digital cable channels, particularly HD.

Thanks in advance for any advice.
post #7054 of 7386
I'm not totally positive about the answer to your question, but I have two TiVos, and I can copy anything between them except stuff from the premium channels (like HBO, Showtime & Starz).

Hope that helps.
post #7055 of 7386
Install a Ceton Infinitv on a dedicated Win7 pc with a Cox cable card and you won't be dissapointed. I've got live TV streaming to my xboxs with no cable box fees or DVR fees. Plus the commercials are stripped out of my recorded shows (via Showanalyzer). They've got a wmc extender coming out soon as well. Keep your LInux box for your other projects.
post #7056 of 7386
I have a TiVo series 3 with 2 cable cards and a tuning adapter. My current problem is that I can no longer receive channel 1061, SYFY HD. I've been watching the programs for months on this channel but recently it reports no signal available. My last HD recording was on 6/11. On 6/18 and later days the recordings failed. I'm in Laguna Hills.

I have tried unplugging and plugging back in the Tuning adapter. (I have to do this periodically anyway due to the tuning adapter bug with TiVo series 3 software.) No luck. I can receive other channels in the 1000 range, including 1060 and 1062.

I've checked with a few other cable tv subscribers in the area and they can get 1061. But they're not TiVo users.

Anyone else with a similar setup having a problem with channel 1061?

Paul
post #7057 of 7386
Quote:
Originally Posted by paulcg View Post

I have a TiVo series 3 with 2 cable cards and a tuning adapter. My current problem is that I can no longer receive channel 1061, SYFY HD. I've been watching the programs for months on this channel but recently it reports no signal available. My last HD recording was on 6/11. On 6/18 and later days the recordings failed. I'm in Laguna Hills.
I have tried unplugging and plugging back in the Tuning adapter. (I have to do this periodically anyway due to the tuning adapter bug with TiVo series 3 software.) No luck. I can receive other channels in the 1000 range, including 1060 and 1062.
I've checked with a few other cable tv subscribers in the area and they can get 1061. But they're not TiVo users.
Anyone else with a similar setup having a problem with channel 1061?
Paul
No problems here in Mission Viejo. Eureka recorded last night from channel 1061 on my Premiere and I watched it without issue.
post #7058 of 7386
Are there any known tricks or quirks for getting CableCards with TiVos working with Cox in OC? I'm having a heck of a time. I have two TiVos, both of which have been successfully (and without drama) used with both Comcast and Time Warner. I've been trying for two days to get them paired with the CableCards and TAs Cox OC gave me, and I'm having no luck. The phone reps claim it looks like the TA and CableCard have received the pairing signals and are paired correctly, but the CableCard never gets a channel list (it either says "no channels available" or "acquiring channel information"). I've now tried it on both TiVos with different CableCards with the same result. I believe I'm getting a good signal at the outlets. For one thing, I can get channels if I plug the TV directly in. Also, one of the two is on one side of a splitter with the cable modem on the other side, and the cable modem is working great. Obviously not complete proof, but some evidence that the basics are ok...

Any idea what's going on here? I don't think this would be related, but I did notice that there's an old Arris Voice Port out at the demarc. I'm not using it, but I don't know if it could be causing issues. I really don't have time to deal with a truck roll during business hours probably for several weeks, so I'd love to find a way to solve this without that.....
post #7059 of 7386
I have a working, in use, Arris Voice Port and it does not cause any issues. That Arris Voice Port draws 90 Volts from the tap to power the NIU, and probably also a signal amplifier. If it is not being used for phone, just make sure your Coax feed has been bypassed and is not still running through a deactivated NIU.

Wish I could help out more with the CableCARD, My knowledge is mainly on SA/Cisco systems.
post #7060 of 7386
Quote:
Originally Posted by sharding View Post

Are there any known tricks or quirks for getting CableCards with TiVos working with Cox in OC? I'm having a heck of a time. I have two TiVos, both of which have been successfully (and without drama) used with both Comcast and Time Warner. I've been trying for two days to get them paired with the CableCards and TAs Cox OC gave me, and I'm having no luck. The phone reps claim it looks like the TA and CableCard have received the pairing signals and are paired correctly, but the CableCard never gets a channel list (it either says "no channels available" or "acquiring channel information"). I've now tried it on both TiVos with different CableCards with the same result. I believe I'm getting a good signal at the outlets. For one thing, I can get channels if I plug the TV directly in. Also, one of the two is on one side of a splitter with the cable modem on the other side, and the cable modem is working great. Obviously not complete proof, but some evidence that the basics are ok...
Any idea what's going on here? I don't think this would be related, but I did notice that there's an old Arris Voice Port out at the demarc. I'm not using it, but I don't know if it could be causing issues. I really don't have time to deal with a truck roll during business hours probably for several weeks, so I'd love to find a way to solve this without that.....
To check if CC is paired properly visit this screen:
Settings-Remote,CableCard,&Devices-CableCard Decoder-CableCard Options-CableCard Menu-Conditional Access
You should see Val=V. If you see Val=? then it's not paired properly. Note however that since most channels are not copy protected (other than premiums) you should still be able to tune them even without proper conditional access. Trying to tune premiums without proper CA will cause the CC screen to appear.
For Tuning Adapter as long as the amber light is solid and not flashing then it should be good to go.

One thing I would highly suggest you try is re-doing guided setup. Recently I bought an Elite to replace a Premiere and ran guided setup before I installed CC (stating I'll install CC later). But I could not tune channels properly once I had CC & TA installed until I repeated guided setup at which point it worked fine.

1 unrelated note on the Elite is I couldn't get it to tune on all 4 tuners in an upstairs location after a couple of splits. I had to move it downstairs to a more direct drop in order to get all 4 tuners working properly. i.e. The Elite tuners seem to be a lot more picky than other TiVo models to get it tuning properly.
post #7061 of 7386
Quote:
Originally Posted by moyekj View Post

For Tuning Adapter as long as the amber light is solid and not flashing then it should be good to go.

On one of my TAs, the light is solid, and on the other it's flashing. I told the person on the phone that it's flashing, but she kept saying that her system told her it was paired fine, so it must be a problem on my end... I may try calling again today to see if I can get someone who can make it work.
post #7062 of 7386
Quote:
Originally Posted by sharding View Post

On one of my TAs, the light is solid, and on the other it's flashing. I told the person on the phone that it's flashing, but she kept saying that her system told her it was paired fine, so it must be a problem on my end... I may try calling again today to see if I can get someone who can make it work.
They need to send a hit similar to how they do for their own set top boxes to fix that problem. Obviously the TA serial # needs to be registered in your account as well in order for the hit to reach it.

Since you have 1 working TA though you should be able to get at least 1 of your TiVos working properly (perhaps after repeating guided setup).
post #7063 of 7386
Quote:
Originally Posted by moyekj View Post

Since you have 1 working TA though you should be able to get at least 1 of your TiVos working properly (perhaps after repeating guided setup).

Yeah, you'd think. The TiVo with the apparently working TA has Val=V in conditional access also, but it's still not getting the channel map (even after repeating guided setup). Bizarre...
post #7064 of 7386
Quote:
Originally Posted by sharding View Post

Yeah, you'd think. The TiVo with the apparently working TA has Val=V in conditional access also, but it's still not getting the channel map (even after repeating guided setup). Bizarre...
Perhaps try without the TA 1st (just CableCard) to see if that works?
post #7065 of 7386
Also, if you visit DVR Diagnostics page are you getting any tuning information at all on either tuner?
post #7066 of 7386
Man, this is frustrating... All three of my cards (on two TiVos) have different problems.

TiVo 1 (HD) has a single M-Card. Conditional access looks good (Con: Yes, Val: V). The tuning adapter seems ok (solid amber light). It gets some channels, but the premiums and other cable channels just give a black screen (no error, just black).

TiVo 2 (Series3) has two M-Cards (operating in S mode). The first card has "Con: No" but "Val: V." It doesn't appear to have a channel list ("No channels available"). The second card haas "Con: Yes" but "Val: ?" and it can tune some channels, but similar to the other one, I get a black screen on a lot of them. Also, the Tuning Adapter with this one isn't working right - the amber light is flashing. The reps on the phone keep insisting they've entered everything right, but clearly something is wrong. And the funny thing is, I've talked to four reps now, all four have claimed the previous person did something wrong, and they "fixed" it (and indeed, usually their fix does change something - I've gradually made progress to where 2/3 of my cards can at least get a channel list and tune some channels).

Sigh.
post #7067 of 7386
Quote:
Originally Posted by moyekj View Post

Also, if you visit DVR Diagnostics page are you getting any tuning information at all on either tuner?

I'm definitely able to tune channels on both TiVos. Signal strength looks acceptable (though one is a bit lower than I'd like so I'm working on trying to improve it -- there's actually one fewer splitter in the line for that, so it should be better than the other, if anything).
post #7068 of 7386
Well, I got all the tuning adapters apparently working (solid amber light) and all three cable cards claim to be completely paired. But they still only get the basic channels (e.g. KNBC), nothing beyond that. They say they can't do anything else over the phone, so they're sending someone out. Sigh. Maybe I can at least get them to remove that Voiceport from my phone box while they're here (even if it's not causing a problem, I'd rather have it gone if I'm not going to be using it).

Thanks for the advice. I'll follow up here for the record when I know what the issue was.
post #7069 of 7386
In Orange County, I can receive the Plus Pak on my three TiVo's, but NOT on my Cox Motorola 3200. I checked a Motorola 6200 at a freind's and they didn't have access to the Plus Pak either.

Which Cox set-top box receives the new, Plus Pak channels (DIY HD - extra premium movie channels, etc)
post #7070 of 7386
Quote:
Originally Posted by tvmaster View Post

In Orange County, I can receive the Plus Pak on my three TiVo's, but NOT on my Cox Motorola 3200. I checked a Motorola 6200 at a freind's and they didn't have access to the Plus Pak either.
Which Cox set-top box receives the new, Plus Pak channels (DIY HD - extra premium movie channels, etc)
If you check the Motorola DCH3200 specs:
Quote:
Single 54 to 864 MHz video tuner
i.e. The tuner can't handle 864-1000 MHz range that is required to tune the Plus Pak channels.

For their own boxes Cox is requiring their Cisco Whole Home DVR box (which can tune up to 1GHz) in order to tune these channels.
Another factor which currently doesn't apply to Cox OC but eventually will is these channels may change to be encoded as H.264 instead of mpeg2 as is the case in Cox Phoenix market (testbed), so you also need a box that can handle H.264 decoding which the older Moto boxes cannot. Note that TiVo series 4 boxes already support H.264 QAM channels (after a fairly recent software update). The older series 3 boxes will not have H.264 QAM support.
post #7071 of 7386
so the two TiVo HD series boxes I have that currently decode the Plus Pak channels will stop doing so? Wouldn't Cox be required to supply a tuning adapter that converted them as per FCC carriage laws? I didn't thing they were allowed to descriminate based on technology. Guess I'm wrong frown.gif
So the only Cox box that gets them is the Cisco, to your knowledge?
post #7072 of 7386
Quote:
Originally Posted by tvmaster View Post

so the two TiVo HD series boxes I have that currently decode the Plus Pak channels will stop doing so? Wouldn't Cox be required to supply a tuning adapter that converted them as per FCC carriage laws? I didn't thing they were allowed to descriminate based on technology. Guess I'm wrong frown.gif
So the only Cox box that gets them is the Cisco, to your knowledge?
I don't know if there are newer Moto boxes available with 1GHz tuners as I don't track what Cox OC boxes are available since I've had TiVo boxes for years. Last I checked Cox requires the WHDVR for getting those channels using Cox supplied hardware so I think the Cisco box is the only officially approved Cox box for those channels in OC. For TiVo HD H.264 tuning the hardware is capable but the onus is on TiVo to decide if they want to push a software update to those boxes to allow that to work just as they have done for series 4 (Premiere/Elite/XL4) boxes. So it's not really a Cox issue at all but a TiVo issue.
post #7073 of 7386
Follow-up to my previous posts:

I got both TiVos and all cable cards working with a technician visit this morning. But it took over two and a half hours, and neither the technician nor myself (nor the people he was talking to on the phone) have any idea what was wrong, or why it started working.

The state of things when he got there was that all of the Conditional Access screen stuff looked ok, the local channels were working, and a really weird selection of other channels were working. But most were not, including a bunch of non-SDV basic channels like CNN (14), so it wasn't an SDV issue (at least not strictly so).

He started out checking the signal in both rooms, and it looked solid. He called in and went through removing the cards from the account, re-adding them, re-pairing, etc. Tested it without tuning the tuning adapter. Tried it again. Waited a while. Removed the Voiceport from the side of the house (not really a troubleshooting step, but something to do while we waited) and replaced all the fittings and splitters. Tried again. Swapped out one of the cable cards and tried again. At one point we momentarily had some more channels working, but not all of them, and it went away again quickly (it almost seemed as if un-pairing the card made CNN work, and re-pairing it broke it). Escalated with a ticket. Got a call-back, went through the same process with that person one of the units. Still no luck. At that point, we rebooted that TiVo, he decided to take a break for a few minutes, and on the way out of the house, we discovered that the *other* TiVo was working now -- the one that we hadn't been messing with. He took his break, came back, fooled around probably for another 20 minutes on the one that wasn't working (at one point we noticed that the "Con" field in Conditional Access was "No."). One final time they re-sent all the signals, and it started working.

From everything I could see, and everything they said, they didn't do anything differently. But obviously something changed. At least it's working now. I'm really not looking forward to next time I have to do this (I have two more rooms I plan to add TiVos to)...
post #7074 of 7386
I want to set up the EPG for my PVR to record KLCS 58.1. I am using clear QAM, and get it on 58.1, but the channel lineup on the Cox website only shows the analog version on 38. Is there a 1000 series channel (i.e. KCBS 2.1 is 1002) used by Cox for this channel? If you have a box, what do you set it to for digital KLCS?
post #7075 of 7386
Quote:
Originally Posted by mkpl View Post

I want to set up the EPG for my PVR to record KLCS 58.1. I am using clear QAM, and get it on 58.1, but the channel lineup on the Cox website only shows the analog version on 38. Is there a 1000 series channel (i.e. KCBS 2.1 is 1002) used by Cox for this channel? If you have a box, what do you set it to for digital KLCS?

I found it on 740. Not referenced on Cox's channel lineup.
post #7076 of 7386
I've been loading up laptop with a bunch of unwatched TiVo recordings including Leverage from TNTHD in preparation for upcoming vacation. I have episodes from January and July. Bit rate went from average of 17 Mbps (4 episodes) in January to just 12 Mbps (1 episode so far) in July. We know Cox has bit starved other channels for a long time but this is the 1st I've noticed TNTHD being compromised now as well... sad state of affairs.
post #7077 of 7386
I noticed several channels now listed in the 7XX range - maybe they are setting up for Olympic coverage?
post #7078 of 7386
TNT Hd, USA, Bravo, Spike, Lifetime, Universal HD, Speed, Velocity, NBC Sp. Ch. [former Vs], all have gotten worse recently... I think I read that NBC is stuffing 3 ch's together in the delivery stream to the Cable Co's. AMC always looked bad and is still consistent... Remember the "good old days" when you would turn on an HD Ch. on Cox and it would "pop" off your screen??? I do... I know some Direc Ch's still do and lots of Verizon Fios always do....
post #7079 of 7386
Quote:
Originally Posted by mkpl View Post

I want to set up the EPG for my PVR to record KLCS 58.1. I am using clear QAM, and get it on 58.1, but the channel lineup on the Cox website only shows the analog version on 38. Is there a 1000 series channel (i.e. KCBS 2.1 is 1002) used by Cox for this channel? If you have a box, what do you set it to for digital KLCS?

Quote:
Originally Posted by mkpl View Post

I found it on 740. Not referenced on Cox's channel lineup.

This week it is on 1407. They really hate us with the PVRs!
post #7080 of 7386
I have been watching some of the Olympic coverage in 3d; the opening ceremony and gymnastics coverage were pretty good although the signal quality is only 1080i so much less quality than, eg BD movie. I wish these broadcasts were live (all 3d is delayed). I had watched the beginning of the opening ceremony on Friday night but stopped watching after the first 30 minutes or so due to the intrusive NBC commentary, so was happy with the 3d broadcast which was minus any extraneous commentary. They did still have commercial breaks every 20 minutes or so.
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