Quote:
Originally Posted by moyekj 
So the CableCard looks like it's now fine. If TA amber light is flashing then that means it's not communicating properly with headend. I'm assuming you did activate the TA as instructed over the phone right? 1st thing you should check is if the TA is properly added to your account. Then, from my understanding of previous calls to Cox there are 2 signals they can send to a TA, similar to the signals they can send to normal set top boxes. Cox should be able to determine if the TA is receiving the signals they send. Once they send the right signal(s) within 2-3 minutes the amber light should go solid and then the TiVo will go to a "TA Connected" screen and then everything should be working normally. If you can't get the TA to stop flashing then try calling a different tech as some of them are better than others.
So the CableCard looks like it's now fine. If TA amber light is flashing then that means it's not communicating properly with headend. I'm assuming you did activate the TA as instructed over the phone right? 1st thing you should check is if the TA is properly added to your account. Then, from my understanding of previous calls to Cox there are 2 signals they can send to a TA, similar to the signals they can send to normal set top boxes. Cox should be able to determine if the TA is receiving the signals they send. Once they send the right signal(s) within 2-3 minutes the amber light should go solid and then the TiVo will go to a "TA Connected" screen and then everything should be working normally. If you can't get the TA to stop flashing then try calling a different tech as some of them are better than others.
Quote:
Originally Posted by Whitearrow
Yes, you need to make a phone call to another special number, different than the cable card one... let me know if they didn't give you the instruction flyer, I think I have it saved as a PDF somewhere.
Yes, you need to make a phone call to another special number, different than the cable card one... let me know if they didn't give you the instruction flyer, I think I have it saved as a PDF somewhere.
I did call the "self -install" number (different than the flyer and also different from the one displayed on Tivo screen). The TA (as identified by its serial number) is supposedly properly activated and the technician sent several signals to it, none of which went through (although I don't know if they were different from each other). I'll try again in a couple of hours - maybe I'll try the number in the flyer next time although this self-install one results in a very quick, direct path to a tech. Again, thanks for all the help.
added note: I tried 2 more phone calls with same results, so am going to have to have a service call.
Edited by twarren - 4/10/13 at 7:08pm
