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Problem with Dish 6000 after 778 upgrade - Page 2  

post #31 of 70
Add me to the list as well. Local cable co has all the HDTV offerings plus two local channels in HD. My days with E* are nearly at an end. One month untill I fuffill my one year AutoMover commitement!
post #32 of 70
I too am experiencing this annoying problem!

Out of curiousity what type switch setups is everyone using? I am thinkiing maybe the 6000/switch combination could be the problem.

I have the 6000 and a SW64 switch.
post #33 of 70
Thread Starter 
Quote:
Originally posted by FrankS
I too am experiencing this annoying problem!

Out of curiousity what type switch setups is everyone using? I am thinkiing maybe the 6000/switch combination could be the problem.

I have the 6000 and a SW64 switch.
I have a SW64.
post #34 of 70
I also have the 6000 issue with 2 cascaded SW21's.

They have been making some changes with the data stream for interactive TV or maybe changing FEC? It seems to only affect 6000's MPG2 Encoder.
post #35 of 70
SW21 for me.
post #36 of 70
Same issue with my 6000. I thought it was my Replay TV at first! :D
post #37 of 70
I'm seeing the problem on my 6000 as well. I have one SW21, so it doesn't appear to be a switch problem.

I wonder what kind of deal I can get with D*. Although it might be kind of expensive no matter what kind of deal I can find, I have a 6000, a 501 and 2 4000's I would have to replace to make the switch.
post #38 of 70
I called last night, too, and was told I would be receiving a credit from last night until whenever the problem is fixed. In the meantime, watching baseball with the picture jerking like crazy is going to put me into seizures.

Rodney
post #39 of 70
Marissadad-- try reseating the module. Even though I've put a resistor inline with the fan to reduce rpm and noise, sometimes I still have to unplug the module while watching other programming to get rid of the noise. Sometimes after re-installing, I'll get really bad static on analog channels. Wiggling the module does the trick...
post #40 of 70
I have 6000 with 777. I called Dish about the stutter and they said it was a problem with the 778 software and they were working on it. It is quite annoying.
post #41 of 70
Add me to the list. Same problem as others. I spoked to Dish advanced tech support and received the same information everyone else received. :(

No ETA of fix.
post #42 of 70
Cris, the static I am talking about is like pure white noise, no audible sound at all and it comes from all of the analog channels. I have not had it happen since leaving out the 8psk mod. I am going to leave it out until Dish gets some more programming up there.
post #43 of 70
I too spoke with customer service at E* and was told that all credits issued will be a pro-rated credit for additional outlets only. In other words if you have any other E* reciever, you will be credited against the $5 per month additional outlet since you can still recieve a picture with the other units! She assured me that everyone was on the same program and we would have to call back when the problem was fixed to get the credit. Great service huh!
post #44 of 70
Is the problem only occurring with channels on a particular bird? Maybe even a particular transponder?

My OTA and HD channels seem unaffected. I first noticed on CNN Wednesday this week after 778 upgrade. I have a 6000 with the 8PSK and OTA, and another 6000 with only the 8PSK. Both exibit the problem. Two SW21's.

So is the problem only with 778 on the 6000 or not? There seems to be some conflicting reports here.

Sean
post #45 of 70
Thread Starter 
Here's something to check. My Dish 501 and 508 have a newer smart card (the one with the yellow center) and they are working fine. My Dish 6000 has an older smartcard that has a blue center and it has the problem.

Maybe the folks that are saying they are seeing the problem on receivers other then the 6000 should check to see what version of smartcard they have in their failing receivers, I'm curious to see if it's the older card.
post #46 of 70
Quote:
Originally posted by Foxbat
.... I had V777 and tried upgrading to V778. This made no difference. I tried resetting the 6000. I still had the problem. I then ran Diagnostics on my 6000 and it is reporting that I have VRAM Failure under the Main Unit Test (see attachment) I had to run this test multiple times before it showed up, but other times it showed up right away. .... I'm wondering if others might have the same issue?
I also have the 6000 problem on firmware level V777. I ran the Main Unit Test 10 times with no failures, so it doesn't look like there is a demonstrated connection between the VRAM failure you experienced and the stuttering problem.

Many of us with 6000's are experiencing the stuttering effect but I wonder if there are there ANY 6000 users who have looked carefully, and do not currently see the problem. It would be instructive to know whether this problem is common to all 6000's, or just a subset. I'm hoping it's all of them, and that the resolution can be made by Dish, at their end.
post #47 of 70
Quote:
Originally posted by Sean_S
So is the problem only with 778 on the 6000 or not? There seems to be some conflicting reports here.
No conflicting reports. I've not seen a single person with 777 say that they aren't having the problem. The only people saying it is a 778 issue are people with 778, confused because the problem started around the same time they took the upgrade.
post #48 of 70
I'm seeing the problem very seriously today. It's like watching a mp2 stream over a slow internet connection now. I've also had my system drop out completely and go to 'aquiring satellite signal'. I've run switch and system tests multiple times and it's fine. I've checked my signal strength and again, fine.

This service is completely unacceptable to me, I'm very seriously considering DTV now. And they have nicer recievers too...
post #49 of 70
For the first time since I started with Dish four years ago, I am also comparing programming, features and costs of Dish vs. DirectTv vs. Cox. I really don't want to have to switch, but Dish has really disappointed recently, first by allowing DirectTV to take over clear leadership in HD programming, then by not acting more proactively to resolve this problem.

Given that the stuttering is almost constant, and isolated to a single group of receivers (that they provide), I would think they could come up with a resolution in hours, rather than days or weeks. I have almost a full month left in my current billing cycle, so we'll see if during that time conditions improve, and if Dish will provide clearer indications of their future HD packaging and products. If not, I will regretably move on.
post #50 of 70
I'm using a SW21 with a Quad LNB.

As far as the transponders, I did a check on a few channels last night and I was getting the stutter on 119 and 110 and a whole slew of different transponders so I don't think that's the issue.

I do have the 778 software.

MarcS, I'll try resetting the 8vsb, thanks.
post #51 of 70
I am still awaiting my replacement 6000, but it doesn't look like this will cure the problem. Evidently, Dish has been overwhelmed by calls on this. I called on Sunday, and my replacement was supposed to have been sent on Monday. When it didn't arrive, I called and it appears that it shipped on Thursday, except their computers are down now and they can't give me the tracking number. I'm calling in another hour, when their upgrade is done.

My Dish 6000 shares a Twin LNBf Dish500 with my HM-DSR100, with the 61.5 Dish300 connected via an SW21. Since I get DiscoveryHD just fine, it made me wonder: Has anybody tried pulling their 8PSK module out? Not that I think it's the culprit, but I'm curious if anybody with a 6000 wouldn't have the 8PSK by now. But, after pulling the 8PSK and seeing the stutter-crawl on Fox News, that's not it.

So, the other night, I started doing a channel scan, trying to tie the stuttering channels to a transponder or satellite. But, I've seen it on the international channels (they've got Korean TV in the clear, "Funny TV Paradise" is on now, but has the "Stutters") which are on 61.5. It seems the SuperStations are clear of the "Stutters", as is WLS 8490. Does anyone see it on their Locals?
post #52 of 70
Thread Starter 
Over on DBSTalk, folks that are calling in now are being told that Dish thinks they've found the problem and it will be fixed on Saturday. Let's keep our fingers crossed!
post #53 of 70
:( The CSR Said it's "supposed to ship out tomorrow," but is is coming next-day, so now it will be Monday before I see the replacement. We'll see if I'm still seeing VRAM errors at that time. I just ran another Main Unit Diagnostic and it reported another VRAM Failure, so I'm fairly confident I have a defective piece of equipment.
post #54 of 70
It appears the problem is fixed....anyone else concur?
post #55 of 70
Quote:
Originally posted by ALIENS
It appears the problem is fixed....anyone else concur?
I've been watching Fox News on channel 205 on my 6000 for 10 minutes and haven't seen it stutter yet.

Let's keep our fingers crossed!

Bob
post #56 of 70
Quote:
Originally posted by rjruby
I've been watching Fox News on channel 205 on my 6000 for 10 minutes and haven't seen it stutter yet.
Speed (150) is likewise free from the stuttering. But, 9414 (FamilyNet) is not.

Also, is it my imagination, or is the picture better? It seems the colors have better saturation. Or, is it just because they're not bouncing back and forth...

...And, I still have the VRAM Failure on the Main Unit Test.
post #57 of 70
It looks like it is pretty much fixed. I think they pushed the 6000 past its limit on decoding the compressed signal and had to back off. That is why the picture looks a little better. They may have to shuffle some channels around still to even them all out. This is just my guess and as usual, not based in fact at all!
post #58 of 70
Thread Starter 
My 6K is OK again. It would be nice if Dish would let us know what happend but past experience has shown we won't hear a word.
post #59 of 70
Yes! The problem is finally history.

Now that it's resolved, is there any reason I should accept the 778 firmware upgrade? The only change I've read about is that they broke the discrete HD/SD codes on the remote.
post #60 of 70
Finally - the stuttering has departed, and my eyeballs can stop shaking.

It seems to me that this incident could have been a blessing in disquise. If, as I believe, the stuttering was caused by excessive compression that the 6000 couldn't cope with, that indication could be our miner's canary, in that if Dish ever decides to squeeze the compression a little too much, we will have an immediate indication, and some evidence and basis to compel them to pull back to a more acceptable compression rate.
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