Originally Posted by JonM in MN
Thanks for replying, I do appreciate it. Are you on the install side of things?
So...the restriction of 1 box per house seems to be a `division' restriction? But the X1/legacy equipment nix on comingling is local?
I do construction and maintenance.
I am assuming that both are division rules. About 90 percent of all the decisions are made by the uppers in Denver that affect us. They try to make it uniform across the entire division, since all the areas work together. When you call customer service, depending on what you are calling for will determine what state your call goes to. If someone from anywhere in the west division (what Minnesota is part of) calls and selects billing from the customer service phone menu, the call comes to the office in Saint Paul. I don't remember where all the other calls are routed to, but some go to Seattle, some to Houston, some to Oregon, depending on what you are calling for. The west division covers from Minnesota to Houston Texas over to the California coast. This is why they want things similar in all areas.