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Minneapolis, MN - Comcast - Page 95

post #2821 of 2904
Has anyone else started using the new HD DTA adapters in the Twin Cities area? I just installed 4 of them at $2/month/each and they work great for viewing all HD channels included in the Digital Starter package. (A regular HD Cable Box or HD DVR is still required for channels in packages above Digital Starter)

The only problem so far is that Channels 881 (WE HD) and 963 (FSN+ HD) are not displaying and/or programmed for the new HD DTA's. Apparently this has happen in other areas of the county and was corrected after a service call.

http://www.dslreports.com/forum/remark,28410788

I'm just curious if anyone else is experiencing the same problem?
post #2822 of 2904
Quote:
Originally Posted by Cable Employee View Post

I don't know what happen with the last message, but here is what I was trying to say.

Sorry I haven't gotten back sooner.  I spoke to a person that is much more knowledgeable with the X1 system than I.

Their are a couple of houses that have more than 1 X1 box in their house in the twin cities.  They were "special situations" however, everyone locally that had access to install the codes into the billing system to do this have had that option taken away from them.  The only people that have access to do it now are people in the division office in Denver.   

To the question, can you get an X1 DVR and a "legacy" DVR, that is no.  It is for no other reason than policy.  

As far as when supply will be better, they are hoping before February.  

Sorry I couldnt give you better news.  

Thanks for replying, I do appreciate it. Are you on the install side of things?

So...the restriction of 1 box per house seems to be a `division' restriction? But the X1/legacy equipment nix on comingling is local?
post #2823 of 2904
Quote:
Originally Posted by JonM in MN View Post


Thanks for replying, I do appreciate it. Are you on the install side of things?

So...the restriction of 1 box per house seems to be a `division' restriction? But the X1/legacy equipment nix on comingling is local?

 

I do construction and maintenance.  

 

I am assuming that both are division rules.  About 90 percent of all the decisions are made by the uppers in Denver that affect us.  They try to make it uniform across the entire division, since all the areas work together.  When you call customer service, depending on what you are calling for will determine what state your call goes to.  If someone from anywhere in the west division (what Minnesota is part of) calls and selects billing from the customer service phone menu, the call comes to the office in Saint Paul.  I don't remember where all the other calls are routed to, but some go to Seattle, some to Houston, some to Oregon, depending on what you are calling for.  The west division  covers from Minnesota to Houston Texas over to the California coast.  This is why they want things similar in all areas.

post #2824 of 2904
Just a quick update about the missing Digital Starter channels 881 (WE HD) and 963 (FSN+ HD) on the new HD DTA's. After 30 days of persistent calls & inquires to Comcast customer service & technical support, I finally got the problem resolved! For the first 28 days the issue was going nowhere and it appeared to be hopeless, but then I obtained a Comcast "We'll Make It Right" card that provides access to a special premier customer service group. They were able to quickly escalate the problem to the local video engineering team in St Paul and it was fixed within 48 hours! I also received follow-up calls from a video technician and an Executive Customer Relations specialist. Overall I'm very impressed with the handling of this issue once the Comcast "We'll Make It Right" group was contacted.
post #2825 of 2904
So is today the day they encrypt all local channels? Still working on my end.
post #2826 of 2904
I have the basic local channels only package and they are all showing up as scrambled for me. frown.gif
post #2827 of 2904
Yup, mine are all gone as well in St. Paul. All of the previously working channels are coming up with the "Encrypted" message.
post #2828 of 2904
Hmmmm....still okay in Eden Prairie. Talk about a waste of electricity and money. Have to rent a friggin box that is plugged in all day long just to get basic cable. Whose grand idea was this anyways? Really don't care for those ugly antennas on the roof and doubt most indoor antennas would work out. One step forward, two steps back.
post #2829 of 2904
I went to the Inver Grove Comcast office this evening and picked up two of the HD DTA boxes. I asked if there was a charge and they said no since I have the basic cable/local only channels package.

When I tried to setup one of the boxes though, I'm running into a couple issues.

First, it does not seem that I'm getting all of the HD channels I should be. I noticed a few of the stations showing up as SD when I was getting them as HD before.

Secondly, for the channels that are showing up in what looks like HD (16:9) aspect, I'm seeing a wide black bar around the picture. I made no changes to my settings from what I used before the box when the channels were not scrambled. I also tested out an antenna and didn't have a black bar either.

The quality of the picture does not seem HD like either even though it the right aspect. It is just not filling up the screen.

I tried all of the different modes on my TV (auto, zoom, etc) and nothng worked correctly.

A call to Comcast didn't help either. They reset my box, said they would call back to see if that helped...no call back.

Anyway, is anyone else having this issue?
post #2830 of 2904
Actually, I just found a post on the Comcast website that solved my problem. Looks like I'm not the only one who ran into this issue also.

Your HD channels are no longer where you expect them. the Single digit #s are the SD channels. I had to go to channels 230+ to find the HD ones.

The picture is much better. Yay!
post #2831 of 2904
Actually all of the local HD channels for the Twin Cities are now in the 800 range too;
800 - KTCI Life HDHD
802 - KTCA-HD (PBS)
803 - KPXM-HD (ION)
804 - WCCO-HD (CBS)
805 - KSTP-HD (ABC)
807 - WFTC-HD (MyNetwork)
808 - WUCW-HD (CW)
809 - KMSP-HD (FOX)
811 - KARE-HD (NBC)
812 - KSTC HD
post #2832 of 2904
Great, that may even be easier to decipher..

Is there somewhere I can print out where all channels should be where for my basic plan? I didn't see on the Comcast site, but I could be missing it.
post #2833 of 2904
Also when I was using my Antenna briefly, channel 5 had a number of older show channels (I think one was called MeTV). Does Comcast have these somewhere too?
post #2834 of 2904
Your full channel listing can be found here;
http://www.comcast.com/customers/clu/channellineup.ashx

Local SD sub-channels are still in the 200's;
220 - WFTC BounceTV
221 - WFTC Movies!
243 - KTCA-MN
244 - KTCA-Weather
245 - KSTC-ThisTV
246 - KSTC-MeTV
247 - KSTC-AntennaTV
249 - KARE-Weather
252 - KSTP-LiveWell
253 - WUCW-The Country Network
post #2835 of 2904

I work as a cable guy for comast in SW area:

at this time the Southwest Metro does not have the HD DTA boxes.  SW is basically 394-494-shakopee-river.  The latest for X1 is January at the earliest to help catch up for supply.  Only brand new tripple play customers can get the X1. 

post #2836 of 2904
Ugh...I had been getting free locals over Comcast cable for about 4 years, but no more, thanks to the new encryption scheme for all channels.

I really hate to have to go back to OTA, since my house is pretty far from having line-of-sight to Shoreview. I've got a hill and several tall trees to contend with. I've used OTA here in the past, with varying success, but I'll take what I can get for the time being. Live sports and PBS are my only uses for non-streamed/non-downloaded TV at this point.

Can I get a cablecard for the "free" package? I absolutely refuse to get the DTA boxes and have to capture the output. I've been using Windows 7 MCE as a PVR/HTPC and I'm not interested in giving that up.

It really pisses me off that the FCC has allowed cable companies to "break" compatibility with so many devices/displays out there. This is not in the consumer's best interest. I guess we're a long way away from hoping that the consumer's view might be represented by the FCC, though, aren't we?
post #2837 of 2904
Yes every Comcast customer gets at least 1 free CableCARD upon request (because the FCC requires them to do it);

http://customer.comcast.com/help-and-support/cable-tv/purchasing-a-cablecard

Unfortunately the FCC gave into Comcast's demands last year and changed the law prohibiting encryption of local channels;

http://news.cnet.com/8301-13578_3-57533637-38/fcc-allows-cable-operators-to-encrypt-basic-cable-tv-signals/

http://www.fcc.gov/document/commission-relaxes-cable-encryption-prohibition
post #2838 of 2904
What type of devices uses CableCards? I was hoping for a better solution than using a HD DTA with my Hauppauge 2250 card. But so far I haven't seen one outside of going OTA.
post #2839 of 2904
Probably the best CableCARD options for PC's would be the Ceton internal PCI card ($200) or SiliconDust external adapter ($150)
post #2840 of 2904
Quote:
Originally Posted by cmotomn View Post

Yes every Comcast customer gets at least 1 free CableCARD upon request (because the FCC requires them to do it);

http://customer.comcast.com/help-and-support/cable-tv/purchasing-a-cablecard

That's good news, but here's the catch: I'm not a customer. I had been getting HD locals in clear QAM for the past couple years for free. At least, I don't think they would consider me a customer. I have a feeling they'd expect me to have a plan before they'd offer me a cablecard. I would absolutely buy a cablecard tuner (probably the HDHomerun Prime) if this worked out somehow. I'm not paying $12/month and $150 for a new tuner just to get the same channels I can get with OTA.
Quote:
Originally Posted by cmotomn View Post

Unfortunately the FCC gave into Comcast's demands last year and changed the law prohibiting encryption of local channels;

http://news.cnet.com/8301-13578_3-57533637-38/fcc-allows-cable-operators-to-encrypt-basic-cable-tv-signals/

http://www.fcc.gov/document/commission-relaxes-cable-encryption-prohibition
Yes, I followed that news, so this development wasn't altogether surprising.
post #2841 of 2904
Has anyone who has the HD-DTA boxes been able to get them to work with a Harmony remote yet for channel changing?

If so, what did you select for your settings?
post #2842 of 2904
I've seen two different models of HD-DTA's in the Twin Cities; one by Motorola and the other by Pace. The Pace HD-DTA is listed in the Harmony database under Cables Boxes as the "Pace Digital Set Top Box (DC60Xu)".
post #2843 of 2904
Another thing about the new HD DTA's is that they don't pass Dolby Digital 5.1 audio out the HDMI port, just 2 channel stereo. So in the past if you were receiving local HD channels via Clear QAM directly to your HDTV, you could send Dolby Digital 5.1 audio to a home theater system or AV receiver. Now the HD DTA's prevent 5.1 audio from being passed to your HDTV and home theater equipment.
post #2844 of 2904

^^^^are you sure there isn't a menu setting for that? Seems odd they wouldn't allow 5.1 over HDMI......if not HDMI then do those DTAs have a coax or optical audio out, that would support 5.1? If not then this is a major deficiency of the DTAs. Do they want you to have to rent a full fledged STB to get 5.1 :confused:

post #2845 of 2904
It appears the HD DTA's are specifically designed not to pass 5.1 audio and there are no menu settings/options either. So if a Comcast customer wants 5.1 audio, they will need to spend $10/month for a regular HD STB.
post #2846 of 2904

Good ole Comcast, never misses an opportunity to charge the customer more......

post #2847 of 2904
Just out of curiousity -- is the HD-DTA a Pace or a Motorola model?

Also - is the HD-DTA being fed into the AV receiver? Or into a TV HDMI port and the TV then connected to an AV receiver?
post #2848 of 2904
I've tried both Pace and Motorola HD DTA's connected to HDTV's and AV Receivers but neither passed 5.1 audio.

Data sheet specs don't indicate any support for 5.1 audio and Pace just says "2 Channel AC3 Audio Decode".

Pace DC60Xu
http://www.pace.com/Documents/Products/Am/STB/DC60XU.pdf

Motorola HD - DTA100U
http://www1.arrisi.com/staticfiles/Video-Solutions/Products/Video-CPE/All-Digital-Set-Tops/HD-DTA100u/_Documents/_Static_Files/365-095-17981_x2%20HD_DTA100u%20Final%2009092011.pdf
post #2849 of 2904
BTW, after much trial and error I finally resolved my Harmony remote issue.

The X2 remote was paired to my HD-DTA box which put it in a RF mode. Harmony remotes only understand IR signals and thus my two remotes would not talk to each other.

I finally found that there was a way to revert the X2 remote to use IR instead by unpairing the remote from the HD-DTA box. There are instructions on how to do this in the remotes manual (there is a 3-number code you need to use).

After un-pairing the remote, the X2 remote was sending IR signals that the Harmony remote could understand. After programming the Harmony, I paired the X2 remote back with the HD-DTA and all is now well.
post #2850 of 2904
I'm hearing that the supply of X1 boxes will loosen in January/February. Great, if I want to wait...

Anybody here using a Roamio and cable card? Thoughts?
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