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Cleveland, OH - TWC - Page 52

post #1531 of 23446
Tech calls: "I'm running behind and if I don't have to come out to your house I'd appreciate it. Can you tell me exactly what is going on?"

Me: "Yes I'm not getting INHD2. It went out yesterday and it hasn't been on since."

Tech: "OK, and what channel is that."

Me: "Channel 775."

Tech: "Are you getting any other HD channels?"

Me: "Yes all of them are working fine."

Tech: "What channel is that that isn't working?"

Me: "INHD2"

Tech: "OK, but I need to know the name of the channel."

Me: "It's INHD2."

Tech: "That's fine sir but I need to know what the name of the channel is."

Me: "That is the name of the channel. This is starting to sound like Who's on First. It's INHD2!"

TECH: "Well, that's a really dumb name for a channel."

He attempts then to have me reboot the box, which I've already done.

I tell him that Inundated is about 30 miles away and he isn't getting it either.

He says he will contact his dispatcher and call me back.

WHAT A BUNCH OF MORONS!

Geeze, these guys don't know crap.

Edit: They just called back. They said they are having trouble with that station and have no idea when it is coming back.

Customer service doesn't know this?

This is one sorry company.
post #1532 of 23446
Quote:


Originally posted by hookbill
They said they are having trouble with that station and have no idea when it is coming back.

Customer service doesn't know this? This is one sorry company.

If they were getting calls about it, they'd probably know the answer. Apparently no one else has bothered calling them. Have you considered calling INHD and asking them about the problem? Maybe they can make something happen from the other end. It's hard to guess which company is actually causing the outage.
post #1533 of 23446
I'll try that tomorrow morning if it still isn't working.
post #1534 of 23446
Quote:


Originally posted by Jim Gilliland
Of course, it's also possible that TWC or Comcast could just offer to buy the entire company. Actually, they'd probably join forces on such a purchase, with Comcast coming away holding what used to be Adelphia, and TWC "buying back" the chunk of itself that Comcast now holds. (Comcast owns 15% of TWC at the moment.) It's hard to say how a move like that would be viewed by federal regulators.

Supposedly, TWC is interested in such a move, which is called a "reverse merger". This would mean that Adelphia would basically still exist, but become Time Warner Cable...taking over from the inside

Quote:


I'm not convinced that Comcast or TWC would be a big improvement anyway. Less competition means rates tend to go up.

That's another thing. I haven't compared the rates yet, but it'd be harder for the rates to go up any farther from the vacuum Adelphia is placing directly into my wallet. My favorite rate increase was the most recent one, which resulted in me losing a half-dozen stations on the digital side. Why? Because they were placed into a tier THAT COULD ONLY BE BOUGHT IF YOU BOUGHT A PREMIUM CHANNEL. I can't get those non-premium stations (like ESPNEWS, etc.) unless I buy HBO or Showtime or some such! There's no way Adelphia will sell me the new digital tier unless I ante up for a pay channel. That just doesn't make sense.

Unless TWC is doing even MORE such moves, it couldn't possibly be worse. My monthly bill is something on the order of $115 a month (basic/digital plus Powerlink) - BEFORE all this HD stuff I added.

Quote:


I know you're bummed about INHD2 being missing in action, but frankly I haven't even noticed that it wasn't there. In the month or so that Adelphia has carried it, I can't think of a single program there that I've been willing to watch.

We've only got what, 8 non-pay HD channels? Why would anyone want to lose one of them?

Quote:


Anyway, be careful what you wish for - you might just get it!

Adelphia, in my personal experience, has been the most inept cable company in the nation. Their analog signal quality stinks (and used to be worse here before someone uncovered a cable run with a staple in the middle of it!). Their customer service is snarky and insulting...today's rep being the first one that hasn't been for me, at least based in Cleveland. They couldn't operate a 2 car parade. ANYTHING would be better!

For what it's worth, TWC is generally well-regarded in the Akron/Canton area (see message posted above for one example). I'm welcoming them with open arms should they end up with the local scraps of Adelphia.
post #1535 of 23446
Quote:


Originally posted by Jim Gilliland
If they were getting calls about it, they'd probably know the answer. Apparently no one else has bothered calling them. Have you considered calling INHD and asking them about the problem? Maybe they can make something happen from the other end. It's hard to guess which company is actually causing the outage.

I'm not entirely sure why a cable customer should have to call a *network*. This should be resolved at the local level. Heck, Adelphia should have monitoring of its own system to fix this stuff before people call. I don't care who's "causing the outage"...the ball is in Adelphia's court. THEY are who I pay for 8 HD channels...not INHD.
post #1536 of 23446
I live in Medina, Oh. I have Armstrong cable Hd package. Does anyone else in Medina having problems with Fox channel 108. where it is breaking up every 20 30 seconds. with lines going through it or freeze. I have had cable company out 2 times now. they have switch boxes, added a booster and still have problem. Armstrong said it the TV station problem I should call them. I do not know why Armstrong does not call. Does anyone know a number and who I should contact? Thanks. All other HD channels are ok. Some times channel 5 will break up but not a lot.
post #1537 of 23446
Quote:


Originally posted by bubblegum1647
I live in Medina, Oh. I have Armstrong cable Hd package. Does anyone else in Medina having problems with Fox channel 108. where it is breaking up every 20 30 seconds. with lines going through it or freeze. I have had cable company out 2 times now. they have switch boxes, added a booster and still have problem. Armstrong said it the TV station problem I should call them. I do not know why Armstrong does not call. Does anyone know a number and who I should contact? Thanks. All other HD channels are ok. Some times channel 5 will break up but not a lot.

I don't have Armstorng Cable, I have Adelphia but I do not have a problem with FOX HD breaking up in the mannor you describe.

Quote:


[i]Originally posted by Inundated[i]
I'm not entirely sure why a cable customer should have to call a *network*. This should be resolved at the local level. Heck, Adelphia should have monitoring of its own system to fix this stuff before people call. I don't care who's "causing the outage"...the ball is in Adelphia's court. THEY are who I pay for 8 HD channels...not INHD.

Couldn't agree more. And it still isn't working this morning. What kind of answers are these?

Mike, did anyone call you yesterday from Adelphia?
post #1538 of 23446
Same deal here with Adelphia in North Olmsted. No INHD2 for the 3rd day now. Called them yesterday and they were clueless. Guess we will just have to wait until it "magically" reappears.
post #1539 of 23446
Quote:


Originally posted by mobgre
Same deal here with Adelphia in North Olmsted. No INHD2 for the 3rd day now. Called them yesterday and they were clueless. Guess we will just have to wait until it "magically" reappears.

Maybe not. I'm going into the Macedonia office today. Nothing like raising hell in person.
post #1540 of 23446
You know, I was gonna say you guys are a little hardcore to raise hell over losing one channel. But Adelphia would raise hell over losing one dollar per month if you chose not to pay the bill.

You guys should calculate what it costs for the HD package, divide it by the number of channels, multiply that by X/30. Where X equals the number of days that you dont have the channel. Thats your dollar amount that you paid for that channel when you didnt receive it. And I wouldnt pay it if I were you guys.

Sorry about the Math for those of you who may be mathematically challenged.
post #1541 of 23446
Its not really the $ that matters. Its the point that this is obviously a wide spread problem and Adelphia has no clue. Besides INHD2 is a very sharp looking channel that I want back. Hardcore? Yup!
post #1542 of 23446
Quote:


Originally posted by Mike_Stuewe
You know, I was gonna say you guys are a little hardcore to raise hell over losing one channel. But Adelphia would raise hell over losing one dollar per month if you chose not to pay the bill.

You guys should calculate what it costs for the HD package, divide it by the number of channels, multiply that by X/30. Where X equals the number of days that you dont have the channel. Thats your dollar amount that you paid for that channel when you didnt receive it. And I wouldnt pay it if I were you guys.

Sorry about the Math for those of you who may be mathematically challenged.

For those of us not math challenged, I would add that this method would be correct only for months which contain 30 days.
post #1543 of 23446
I've watched INHD from time to time (both 1 and 2)...it isn't my favorite-sit-there-and-watch-24/7 channel, but it's the principle of the thing. And yes, maybe I will calculate how much of the HD Plus Tier cost is dedicated to the one channel and tell Adelphia I'll deduct accordingly for the outage

It is indeed frustrating to call a cable company, and have them act like they have no idea what's going on. SOMEONE at Adelphia - assuming the calls are routed to Cleveland, which I think they are during the day - should be able to turn on a TV set and see this! It's not like they don't have the technology! Heck, you can watch the HD box on a standard SD set (S-Video and composite), so it's not like they have to go out and buy a HD set for the offices.

Why should *I* have to continually bug them over a missing channel? It's THEIR service. I'm paying for it, they should provide it! It's like I bought a dozen eggs, and there are only 11 in the carton.

BTW, I DID drop a line to INHD on their Web site late last night. I don't know if it'll do any good.
post #1544 of 23446
Quote:


Originally posted by Mike_Stuewe
You know, I was gonna say you guys are a little hardcore to raise hell over losing one channel. But Adelphia would raise hell over losing one dollar per month if you chose not to pay the bill.

You guys should calculate what it costs for the HD package, divide it by the number of channels, multiply that by X/30. Where X equals the number of days that you dont have the channel. Thats your dollar amount that you paid for that channel when you didnt receive it. And I wouldnt pay it if I were you guys.

Sorry about the Math for those of you who may be mathematically challenged.

Actually they already have credited me 2.00....It's not the point of the money. Here's the deal.

1. Nobody at their customer service number is even aware of the problem.

2. On a wide spread outage they made me sit home all day long waiting on a service tech who called me, didn't have the knowledge to know what channels they have on their line up, and then called me back to tell me what I already knew: It was an outage...and did not give an eta as to when it would be fixed.

You see if the CSR I called had simply said yes sir, we are aware of the problem and we are working on it I wouldn't be making such a fuss.

Plus I'm returning one of their digital boxes that I don't use.
post #1545 of 23446
INHD2 is back on. When I went to the Macedonia office they too had no idea it wasn't working. Receptionist at the office tried it right in front of me and got the same thing....nothing.

Then she made a phone call. I went about my business, and I just tried it now and it was back on.

I sincerely believe it would have been off for a while had I not gone down there in person.
post #1546 of 23446
hookbill - on behalf of all of Adelphia's customers, thanks for getting INHD2 back up!

Yep, it's back up here, too. It's pretty sad when an individual customer, after multiple calls, has to go DOWN TO ONE OF ADELPHIA'S OFFICES to get a missing channel fixed!
post #1547 of 23446
Good job! I cannot check mine for a couple of hours till I get home but I got a feeling you fixed it for all of us. Thanks.
post #1548 of 23446
I'm just now researching HDTV here in Wayne County (Wooster/Orrville). I searched for anyone else posting from this area in this thread but did not find anything.

I'm just interested in knowing what quality of antenna reception is possible down here. Antennaweb.org states that I would need a Large Directional antenna with a pre amp to receive these broadcasts. We are about 36 miles south of the Cleveland towers. Compass orientation shows that all towers are between 9 and 37 degrees from my location.

Is there anyone else on this board that can verify if they can get a good signal down here? Armstrong Cable does provide a digital/HDTV tier to their service here. However, I'm a DirecTv customer and I'm not very interested in going back to cable at this point. If I can get these stations to come in with good results via an antenna solution, that's the way I'd like to go.

The sales drones at the Wooster Best Buy would love to sell me a TV, but none of them can verify that an antenna solution would work for me.

Any help would be appreciated!


Kramerboy
post #1549 of 23446
Quote:


Originally posted by mobgre
Good job! I cannot check mine for a couple of hours till I get home but I got a feeling you fixed it for all of us. Thanks.

Don't be so sure it's fixed.

Well, INHD2 is back...but now Adelphia has managed to lose:

WKYCHD
WEWSHD
WJWHD
HDNET
HDMOVIES

along with other channels (including some non-HD stuff) that I don't get. My running theory is that the hamsters got tired of the wheel, and needed a break.

This time, at least, Adelphia is aware of it, and says it's their problem at the headend. They wouldn't provide an estimate of how long, but say when the service comes back...I should call and tell them and they can credit me how many days (!!!) are out.

Of course, it'd be too much for them to do this automatically, and they'll continue to charge the normal rate to anyone who doesn't call in. (Adelphia is far from alone in doing this...AOL is notorious for "we'll only credit people who call".)

I take back what I said before...Adelphia couldn't run a ONE car parade.
post #1550 of 23446
Quote:


Originally posted by kramerboy
I'm just now researching HDTV here in Wayne County (Wooster/Orrville). I searched for anyone else posting from this area in this thread but did not find anything.

I think we have a regular in here from Shelby, which is even farther out from Cleveland than you are. But...I can't remember if he is getting Cleveland DT stations or not. My gut tells me that 35-ish miles from Parma is doable, but with a high outdoor antenna and pre-amp.
post #1551 of 23446
Quote:


Originally posted by Inundated
Don't be so sure it's fixed.

Well, INHD2 is back...but now Adelphia has managed to lose:

WKYCHD
WEWSHD
WJWHD
HDNET
HDMOVIES

along with other channels (including some non-HD stuff) that I don't get. My running theory is that the hamsters got tired of the wheel, and needed a break.

This time, at least, Adelphia is aware of it, and says it's their problem at the headend. They wouldn't provide an estimate of how long, but say when the service comes back...I should call and tell them and they can credit me how many days (!!!) are out.

I take back what I said before...Adelphia couldn't run a ONE car parade.



What???? You called them and they KNEW they have a problem and ADMITTED to it?...OMG...gasp...may need paramendics
post #1552 of 23446
Oh...you can add HBO-HD to the list now too.
post #1553 of 23446
My oh my...I now don't get NBC-HD, ABC-HD, FOX-HD, HDNET, or HDMovies. Only ESPN-HD, INHD, and INHD2.

This, after INHD2 had been out for the past 2 days.

It's really getting to be ridiculous for Adelphia.
post #1554 of 23446
Quote:


2. On a wide spread outage they made me sit home all day long waiting on a service tech who called me, didn't have the knowledge to know what channels they have on their line up, and then called me back to tell me what I already knew: It was an outage...and did not give an eta as to when it would be fixed.

You see if the CSR I called had simply said yes sir, we are aware of the problem and we are working on it I wouldn't be making such a fuss.

Well then you need to go Cosmo Kramer on your cable company and teach them a lesson.
post #1555 of 23446
Quote:


Originally posted by DBarros
My oh my...I now don't get NBC-HD, ABC-HD, FOX-HD, HDNET, or HDMovies. Only ESPN-HD, INHD, and INHD2.

This, after INHD2 had been out for the past 2 days.

It's really getting to be ridiculous for Adelphia.

Not that this will make you feel any better but at least they are now acknowledging the outtage. What's spooky about the thing is that they are saying the outage is "everywhere". Also she read it off her screen as "High Definition channels will not be available tonight."
post #1556 of 23446
Lemme' get this Straight,

And you guys pay these people ?

"May be its the Needle"

Dan
post #1557 of 23446
I've been very close to dumping Adelphia entirely and going with a dish...but reception for both is not in the bag where I am, so I may be stuck... if I pulled in HD OTA channels, I've got to get a better antenna to get all of 'em, without having to move the antenna and my body into contortions indoors.

I've had cable service at one location or another in 3 different states for about 20 years on my own, and many years before that growing up...and this is the absolute worst. I've NEVER seen 6 whole channels go toes up, while the rest of the system was unaffected! I don't even know how that's possible. And indeed, what they told hookbill is correct... the HD channels that are out, are still out as of 2 AM. No HD (channels that are affected, at least) tonight.
post #1558 of 23446
I'm with Intermod -- vote with your wallet and take your money elsewhere. I had Adelphia here in University Heights and tried its HD service over the winter, but Adelphia couldn't get enough bandwidth to my location -- when they turned on the few HD channels I lost most of my digital channels above 100. And PQ on a few of the local channels, such as FOX8, went to hell.
As a long-time Tivo addict, I switched to Directv with the HDTivo, and I'm very happy I did. Having dual tuners with integrated OTA is terrific. I feel for Inundated -- if you can't get local HD OTA, your choices are limited. I have a medium directional in my attic and it works fine. If you can get HD via OTA, stop complaining about Adelphia and get something that works.
As an aside, hooking up my attic antenna this Spring saved me several bucks because I learned that my laundry chute created a direct and open chimney from the attic to the basement. I was wondering for years why the basement was always so cold in the winter. It made it very easy to drop a line down to my TV with very little drilling. I then insulated the openings and hope to cut my gas bill, as well as enjoy HDTV.
post #1559 of 23446
Quote:


Originally posted by gnalmij
I'm with Intermod -- vote with your wallet and take your money elsewhere. I had Adelphia here in University Heights and tried its HD service over the winter, but Adelphia couldn't get enough bandwidth to my location -- when they turned on the few HD channels I lost most of my digital channels above 100. And PQ on a few of the local channels, such as FOX8, went to hell.

I couldn't agree more with you. And if I could I would have never got Adelphia in the first place. I tried to have DTV installed but I cannot get a signal (too many trees). So I'm stuck with Adelphia.....However....

I'm going to reinvestigate DTV. I'm going to try again to have them do an install. They guy that came out to do my install never considered my front yard, he just said no it can't be there, kept wanting to find a place on the roof. I was desperate for tv of anykind because reception is very poor in my area. If I can, I'll try and have DTV come out again. I'm fed up with Adelphia.
post #1560 of 23446
It's not looking good. Adelphia took off the list of HD football games from Channel 1; I wonder if that means that FOXHD won't be back on for tomorrow? (or ABC for Monday??)
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