Well, its not over till the fat lady sings apparently. Got a call wed morning from the "head of operations" at time warner NE Ohio. Tells me, sorry, we can't give you that box, because you don't have a tv with firewire ports. I said I am going to be using the firewire ports to connect to my DVR (AKA PC, but will be using it as a DVR) and he said thats not possible, and i can't get the box. I explained to him the FCC Regulation on the subject, and he said that TWC makes its own rules concerning those items. Last time i checked the fcc regulated, not the other way around! Well, needless to say, I contacted the FCC, who pointed out that Time warner was obligated to give me that box AT MY REQUEST, irregardless of my usage, per the law. Unfortunately they said they have little in the way of enforcement, and that was up to my local franchising authority, who in the case is the Akron Mayors office (akron ohio).
I have a call into them, and talked with a gentleman who said in reality they have little in the way of actual sanctions to MAKE them do as they should, but that he would contact them and atleast put some pressure on them. He said if they still refuse, while they will be in violation, there is little that can actually be done.
HERE is my rant: TWC says they have the box, but they are being ABSOLUTELY beligerant about giving it to me. Why is this? I am very curious. I can't imagine it costs alot more than a 3150 which is what they want to give me. So I doubt price is a factor. Last time I checked, customer service was important? They have the box, I am specifically asking for it, so why not give it too me? I have shown them that they are legally obligated too, yet they still just say sorry, cant bring it out unless you have a tv with firewire.
I will keep everyone posted as to how this unfolds.... Now its to the point where its less the actual fact i wanted the box, and now more about the principal! They have been particularly rude to me, and I just don't quite get why, as I have been very nice on the phone, explaining what I needed and why. I am VERY tempted to call and have all my service turned off, unfortunately I am tied to roadrunner