Cleveland, OH - TWC - Page 761

Indeed. Check what the prices will be after the promo period as there's NO way you are getting phone service off-promo for only $6 a month. Though FWIW, with the price you are paying Verizon now, TWC's still going to beat them in price. Unless things have changed recently, their main unlimited local+LD NorAm package is somewhere around the $40-$45/mo range off-promo.

Got that in mailer today along with a new channel lineup card for the upcoming movement of a bunch of SD channels. They say the changes they're going to make will make room for the new HD channels but still no word about Wideband.

I may have a minor fix for they annual rate hikes. Stop mailing every customer pieces of paper. If their a RoadRunner customer they have a RR email which they already use for various items, why not these thing?

Can someone tell me how to get Caller iD on TV to work with TW phone? They activated it and it shows up in Settings, but I get no display on any of my TV's

Try this for TWC Caller ID on TV:
To turn on Caller ID on TV:
1. Press "A" on your digital remote control.
2. Select "Caller ID." The display will read "Call Alert OFF."
3. Press SELECT on your remote control and "Call Alert ON" will appear with a check mark.

It shows as on on all my TV's - but I get no display and the call list always shows 0 calls.

I ended up calling them. Then it took a couple hours for it to work.

MLB Extends Free Preview of Baseball Games
By Swanni

Washington, D.C. (March 30, 2011) -- Major League Baseball this season is giving fans an unprecedented 11-day free preview of its MLB Extra Innings pay package.

DIRECTV, Comcast, Time Warner Cable, Cox, Bright House, Cablevision, Bresnan, Charter are among the TV providers that will offer the free preview, which runs from March 31 (Opening Day) to April 10.

If viewers purchase the full-season plan prior to April 11, the cost will be $179. After April 11, it will go up to $199. (Note: The cost might vary depending upon the TV provider.)

The package delivers up to 80 games per week with at least a few dozen in high-def. (Note: In the past, DIRECTV has offered more games in HD than the average cable operator.)

Normally, the free preview only extends through the first week of the regular season. But Opening Day this year begins on a Thursday so MLB has decided to stretch the free preview through the following week.

New this year: Some TV providers will offer both the home and visiting team's broadcasts so the viewer can choose which one to watch.

Yep, I noticed it was going on longer then usual. Can you guys see the games on your channel guide? I don't have a TW box anymore, just my TiVo's and as of this morning there were still no schedule for the games. The web site for MLB Extra Innings still didn't have a schedule either.

The schedule is here;
http://www.indemand.com/sports/mlb/m...90422124838930

Thank you kindly. I've been to their site many times and there was nothing available.

Where is the Remote DVR app that TWC touted in their latest mailing?

I don't recall seeing an app. I did see that they were going to provide a way to program the DVR, but my feeling was they were suggesting you can do it through their web site.

Haven't been around the thread for awhile so sorry if this has come up before, but recently I read that cable companies like Comcast have been trying to block clear QAM channels, so that you have to order their service in order to have all the regular channels. One person with Time Warner in Columbus said this has happened to them. Anyone heard anything like this possibly coming down the pipe?

And as per normal, the free preview isn't enabled for the first few games. Classic TWC.

I'm going to get that fixed. This shouldn't take long. I'm a damn paid subscriber for it, I'll shoot an email out to my friend at TW.

Here"s my response: I am out of the office from March 28th through April 1st with limited access to email. For CTBH issues please contact Tony Manco or Blake Nelson. Have a good week!

Timing is everything

I could probably try emailing them but they would look at it and say who the hell is they guy.

But not to worry, I battle it out with customer service.

Well, maybe I won't have to go to war with customer service. Just got this:

At airport now, will get to it as soon as I can.

Anyway hang tight I'll make sure it's up one way or another. Right now I'm programming a phone and adding my apps. When I get done with that I'll call TWC and see what customer service has to say.

Well, first I got sent to some foreign country where I spoke with Juan. Interestingly enough Juan seemed to have an Asian accent.

Juan couldn't understand me so I called again and this time got through (after listening about an outage in Mentor) to Shirley. Shirley said I was breaking up.

Third time was a charm, spoke with a rep who seemed interested in at least getting to the root of the problem. The problem is there is an issue and nobody knows when it will be fixed.

Personally I think the issue is someone needs to flip a switch to pick up the satellite transmission but hey, I could be wrong.

So at least for now I'm still trying to watch the Braves game and nothing is appearing on my screen. We will see what happens as the day goes on.

Yeah, I'm trying to watch the Reds game and all I get is the order screen. I called after I posted and talked to a guy who said that TWC wasn't getting the feed and didn't know when or if it would get fixed.

It's fixed now.

And I'm getting NHL Center Ice. Anybody else?

Seems to be working now. Still after all these years cant figure out why they don't do all this the day before instead of missing a day of action which you know we wont get credit for it.

So you all know about the first games on MLB Extra Innings not being available. During the afternoon I sent an email, very directly explaining that I have already paid for this and I couldn't understand how they could mess up the first day.

I got a response from a representative saying she understood my concerns, blah blah, and she sympathized with me.

Then this morning I find it was escalated. Whomever it was escalated to proceeded to thank me for my interest in MLB EI and how the first couple of weeks the games would be free then after that I would have to purchaseI think you see where this is going. My concern was never addressed.

And all emails sent were tied together. What a bunch of morons.

Also yesterday I talked to someone named "Sonny" on their live chat. Sonny proceeded to tell me that I did not have it ordered. He said I cancelled on 1/25. I said well Sonny if that was true, which it isn't, then I would still get the games because they is a free preview for the first 10 days. Sonny said you don't get the preview unless you order the games. I was so stunned by that I just said you are an expletive.

Another call to TW and the CSR confirmed the day I purchased, said in fact I've already been billed for the first payment. In reflection, I think the guy I was talking to on line simply had the wrong account up in front of him. At least I hope so.

Still doesn't explain that remark about having to purchase to get the preview.

http://www.timewarnercable.com/neowp...ngNotices.html

There seems to be a lot of changes coming. Why not move Sportstime Ohio to 26 instead of 36, so you don't have to move MSNBC & CNBC too?

There wising up and putting all the sports channels together and all the entertainment channels together. Now if they could just get a uniform lineup throughout the footprint.

Yeah, WOW cable is going through the same "big changes" including reorganizing a lot of the ch assignments. Even then, some just don't make sense where they throw in a couple of sports ch's mixed in with news ch's. I think the person in charge of ch assignments makes these decisions after a liquid lunch.

Is TWC doing the "all digital" change as well? Where even basic cable requires a box for analog TV's? WOW is dumping all analogs, which is a good thing IMO.

When the digital conversion occurred part of TW's selling points was that if you had basic, there was no need for additional equipment. In order to go Digital that would require everyone to have a box.

TWC is not going to give out their boxes and by keeping their basic lineup they are indicating that there will be no changes in those channels that are not already digital. In some of the original TWC area that change was implemented years ago but in the ex Adelphia/Comcast ares it was not.

Having said that digital television on cable isn't that great anyway. Matter of fact I'd wager some of the analog channels, like WGN America are better quality.

When I had Direct TV that was real digital. Every channel was crisp and clear. I can't say that about TWC.

So did any one's lineup change today?

I never go below the HD channels. TiVo isn't indicating any changes. That doesn't meant there wasn't, just that I'm not seeing anyth.

All the changes were in the 2 to 99 area of the SD lineup.
For example, Sy-fy was ch 66, but now on ch 45. Check out all the changes in the blue (your lineup simplified) guide you got in the mail. The new HD channels will come in May.

Ben Music

Access to the new Remote DVR Manager feature is through the "My Services" weblink. I haven't used this in two years and had forgotten the password. I did manage to answer my "security questions" and was instructed to Create New Password using a set of rules. I entered at least 10 properly constructed passwords that were all rejected.

First I tried their Live Support Chat Online. I was connected to an "analyst" whose alleged name was "Deborah Waters" but who clearly did not have English as her first language. After 20 minutes of waiting for her to "research" this problem, she put "notes" on my account and gave me a phone number to call. The man on the phone unblocked my account (which had been blocked because of the bizarre rejections of those attempts to create a password). Then he told me not to try logging in for 30 minutes "for security reasons." The security procedures here are more onerous than those for investment firms, banks, or credit card companies. It shouldn't be so hard!