So you all know about the first games on MLB Extra Innings not being available. During the afternoon I sent an email, very directly explaining that I have already paid for this and I couldn't understand how they could mess up the first day.
I got a response from a representative saying she understood my concerns, blah blah, and she sympathized with me.
Then this morning I find it was escalated. Whomever it was escalated to proceeded to thank me for my interest in MLB EI and how the first couple of weeks the games would be free then after that I would have to purchaseI think you see where this is going. My concern was never addressed.
And all emails sent were tied together. What a bunch of morons.
Also yesterday I talked to someone named "Sonny" on their live chat. Sonny proceeded to tell me that I did not have it ordered. He said I cancelled on 1/25. I said well Sonny if that was true, which it isn't, then I would still get the games because they is a free preview for the first 10 days. Sonny said you don't get the preview unless you order the games.
I was so stunned by that I just said you are an expletive.
Another call to TW and the CSR confirmed the day I purchased, said in fact I've already been billed for the first payment. In reflection, I think the guy I was talking to on line simply had the wrong account up in front of him. At least I hope so.
Still doesn't explain that remark about having to purchase to get the preview.