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Cleveland, OH - TWC - Page 763

post #22861 of 23446
I called Time Warner about the "Wideband" (read: DOCSIS 3.0) tiers.

I was told: 30/5 for $10 more than RR turbo, and 50/5 for $99.99. The 50/5 also comes with some sort of wireless service. I'm not sure if it's mobile broadband or some sort of WiFi router... didn't ask.

The 30/5 doesn't seem like a bad deal.
post #22862 of 23446
Its a wireless router. They have their "own" mobile service they try and sell aswell.
post #22863 of 23446
Quote:
Originally Posted by GregF2 View Post

Is it live all over the Cleveland market, like in Amherst, OH too. How much more is that than Roadrunner Turbo? I get about 20 to 25 down, but only .75 on that?

I get the same as you during the day, but in the late afternoon and evening it drops to less than half, some times worst.
I been complaining for the month that I've had RR Turbo and I finally got to talk to a 3rd tier tech. He checked and told me that they were over saturated at their distribution node and he would put an order in to fix it.
About the DOCSIS, I was told that they would have to wire the area before we could get it.
post #22864 of 23446
I have also noticed the afternoon and evening slowdown over the last year since I starting RR Turbo. Frustrating and also heard the same response as you. However, in the last week, the speeds have not slowed down, so it is either a fluke or maybe they fixed the issue?


Quote:
Originally Posted by Goldenager62 View Post

I get the same as you during the day, but in the late afternoon and evening it drops to less than half, some times worst.
I been complaining for the month that I've had RR Turbo and I finally got to talk to a 3rd tier tech. He checked and told me that they were over saturated at their distribution node and he would put an order in to fix it.
About the DOCSIS, I was told that they would have to wire the area before we could get it.
post #22865 of 23446
I'm getting lock ups on the SDV channels today. yesterday on MLB Extra Innings horrible pixelation. Almost unwatchable.
post #22866 of 23446
Quote:
Originally Posted by GregF2 View Post

I have also noticed the afternoon and evening slowdown over the last year since I starting RR Turbo. Frustrating and also heard the same response as you. However, in the last week, the speeds have not slowed down, so it is either a fluke or maybe they fixed the issue?

I'm still having problems. In fact my speed dropped 50% at 3:30 pm.
post #22867 of 23446
Quote:
Originally Posted by hookbill View Post

I'm getting lock ups on the SDV channels today. yesterday on MLB Extra Innings horrible pixelation. Almost unwatchable.

No problems here, but my box did reboot on it's own today.
post #22868 of 23446
Was watching PTI on ESPN today and noticed that the sound was slightly out of synch. Anyone else notice this and would this be a TW problem or ESPN? Just curious.
post #22869 of 23446
Quote:
Originally Posted by subavision212 View Post

Was watching PTI on ESPN today and noticed that the sound was slightly out of synch. Anyone else notice this and would this be a TW problem or ESPN? Just curious.

Could be either. You may want to call TW and make them aware of it.
post #22870 of 23446
Quote:
Originally Posted by toby10 View Post

Could be either. You may want to call TW and make them aware of it.

Unless it's an on going issue I wouldn't waste my time calling them. They will say, "OK, thanks for letting us know," and do nothing. Or they may set up a truly ridiculous service call to your homel.

If it's happening on a consistant basis an you're using the SA8300 DVR then that might be the issue. Just too hard to say. Like I said if it's a one time thing then let it go.
post #22871 of 23446
The sound on ESPN has beed distorted ever since they moved the channel locations. It sounds like ESPN is being fed in too loud, so it is distorted by time it gets to us. There are 1 or 2 other channels that are like this ever since the channel move.
post #22872 of 23446
Quote:
Originally Posted by TYTONK View Post

The sound on ESPN has beed distorted ever since they moved the channel locations. It sounds like ESPN is being fed in too loud, so it is distorted by time it gets to us. There are 1 or 2 other channels that are like this ever since the channel move.

I have surround sound and if anything ESPN sounds better now. I'll bet you weren't aware that last year they weren't even sending ESPN out in Dolby 5.1 but ESPN 2 was. I managed to get some attention to that and now ESPN, and TBS are back on Dolby 5.1.

The one I'm having an issue with MLBnet, and I know they are aware that they broadcast in Dolby 5.1 but they don't deliver that to us. Oddly enough they do send out a signal that is slightly different then Dolby 2.0 but not 5.1 like it should be.
post #22873 of 23446
Quote:
Originally Posted by tjs70 View Post

OWN HD - 1152
Yes HD - 1341
GSN HD-1281
Hub HD -1111
Oxygen HD - 1215
HBO HDOD -1600
Lifetime HD - Doesn't seem to be on yet but should be 1211

Is anybody receiving Lifetime HD?
post #22874 of 23446
Sorry if this is stupid question but I figured I'd ask the "pros from dover" on this thread before getting my blood pressure raised by talking to TW. I just bought a new HD display for my living room and wanted to see about adding the HD box to it (I just have basic cable, no box upstairs). I already have digital cable and an HD box in my HT downstairs so my question is do I just need to pay for a new HD box and whatever else they charge (service visit, digital upgrade etc. I can never figure out that little services brochure they give us) or do I have to have the digital tier added also. I was hoping to just have to pay another $10 or so a month. thanks.
post #22875 of 23446
You'll need to pay for an additional box. That's all. Probably $3.00 a month I would guess.
post #22876 of 23446
Quote:
Originally Posted by hookbill View Post

You'll need to pay for an additional box. That's all. Probably $3.00 a month I would guess.

thank you very much.
post #22877 of 23446
Quote:
Originally Posted by tjs70 View Post

GSN HD-1281
Lifetime HD - Doesn't seem to be on yet but should be 1211

Lifetime HD is not yet on in suburban Cleveland (at least here in Solon). Also, GSN HD has been moved to its logical position of channel 1219 (1000 plus SD digital channel 219) instead of channel 1281 from earlier (SD digital channel 281 is the Sundance Channel).
post #22878 of 23446
Hello all -
We live in the Macedonia head-end area and have had a 8300HD DVR for about 5-6 years. It seems to be on it's last legs (won't recognize my external hard drive any more, even after several reboots and hard resets) and even with the external drive unplugged it was occasionally "jittery" all weekend with pixelation and such.

Since it looks like I'll be calling TW and asking for a replacement DVR I thought I'd tap the wisdom of the community and see what other DVR's TW has in the field and which I should be asking for.

I see a lot of people still have the 8300's - but what other DVR's are out there and any pro's / con's to each? We've gotten pretty attached to the extra space afforded by the external hard drive, so I want to make sure whatever I get supports that. Beyond that, I just want it to work!

Thanks in advance for any comments / advice!
post #22879 of 23446
They have a Samsung, and another version of the 8300, but to be honest unless they have excessive stock they usually won't allow you to pick the DVR. You may end up with another SA 8300.

But it doesn't hurt to ask, all they can say is no.
post #22880 of 23446
Quote:
Originally Posted by cleveman View Post

Hello all -
We live in the Macedonia head-end area and have had a 8300HD DVR for about 5-6 years. It seems to be on it's last legs (won't recognize my external hard drive any more, even after several reboots and hard resets) and even with the external drive unplugged it was occasionally "jittery" all weekend with pixelation and such.

Since it looks like I'll be calling TW and asking for a replacement DVR I thought I'd tap the wisdom of the community and see what other DVR's TW has in the field and which I should be asking for.

I see a lot of people still have the 8300's - but what other DVR's are out there and any pro's / con's to each? We've gotten pretty attached to the extra space afforded by the external hard drive, so I want to make sure whatever I get supports that. Beyond that, I just want it to work!

Thanks in advance for any comments / advice!

It was a pain in the ass, but with enough griping and a few trips to various walk-in centers, I finally got to take home a Cisco 8640HDC. In my experience, it's much more stable than the four 8300's that preceded it. Not sure about using an xHD with it, but there's another forum here dedicated to it, so you might want to check it out.
post #22881 of 23446
Well, it cost me 7.99 for the extra HD box but it certainly is worth it with the new display. Nice to be able to be able to sit in the living room and watch and not have to go downstairs to the HT and turn everything else on to just watch TV.
post #22882 of 23446
http://www.newsnet5.com/dpp/money/co...st-ohio-cities


CLEVELAND - Time Warner Cable confirmed an intermittent interruption in its digital service, causing thousands of consumers in several Northeast Ohio communities to lose high definition and standard television service.

Consumers have contacted the 5 On Your Side Troubleshooter unit to report their television picture is "freezing" and is unwatchable.

NewsChannel5 contacted Time Warner Cable headquarters in the search for answers. The cable company reported an interruption in service in the following communities: Mentor, Strongsville, Eyria, Maple Heights, Cleveland, Lorain, Port Clinton, Mablehead, Geneva, Chardon, Vermilion, North Olmsted, Concord and surrounding cities.
post #22883 of 23446
Quote:
Originally Posted by Too_Many_options View Post

http://www.newsnet5.com/dpp/money/co...st-ohio-cities


CLEVELAND - Time Warner Cable confirmed an intermittent interruption in its digital service, causing thousands of consumers in several Northeast Ohio communities to lose high definition and standard television service.

Consumers have contacted the 5 On Your Side Troubleshooter unit to report their television picture is "freezing" and is unwatchable.

NewsChannel5 contacted Time Warner Cable headquarters in the search for answers. The cable company reported an interruption in service in the following communities: Mentor, Strongsville, Eyria, Maple Heights, Cleveland, Lorain, Port Clinton, Mablehead, Geneva, Chardon, Vermilion, North Olmsted, Concord and surrounding cities.

So could this be the reason some channels are not being displayed. I was watching both soccer channels last night (1318 and 1339) but today it's saying I have to call and order if I want this channel. Just started watching more HD on my new display upstairs so not sure if these are supposed to be channels we get for free or do have to order. They are listed in the channel guide with no mention of paying.
post #22884 of 23446
Quote:
Originally Posted by subavision212 View Post

So could this be the reason some channels are not being displayed. I was watching both soccer channels last night (1318 and 1339) but today it's saying I have to call and order if I want this channel. Just started watching more HD on my new display upstairs so not sure if these are supposed to be channels we get for free or do have to order. They are listed in the channel guide with no mention of paying.

I just saw the story on Channel 5. Freeze up's, pixelation, etc in the areas mentioned but also in my area as well (Bainbridge/Aurora). They do not know what the problem is but have all the engineers working on it. Spokesperson said they think it's just a "glitch" in the system. You think?

Anyway they are also offering refunds but they did not specify an amount.
post #22885 of 23446
Quote:
Originally Posted by hookbill View Post

I just saw the story on Channel 5. Freeze up's, pixelation, etc in the areas mentioned but also in my area as well (Bainbridge/Aurora). They do not know what the problem is but have all the engineers working on it. Spokesperson said they think it's just a "glitch" in the system. You think?

Anyway they are also offering refunds but they did not specify an amount.

Mine has been messing up for 2 days now. Im in Mentor.
post #22886 of 23446
Same here in Amherst - it is even screwing up DVR recordings.

Quote:
Originally Posted by oachalon View Post

Mine has been messing up for 2 days now. Im in Mentor.
post #22887 of 23446
Quote:
Originally Posted by GregF2 View Post

Same here in Amherst - it is even screwing up DVR recordings.

You mean recordings from weeks ago or recordings of bad transmissions?
post #22888 of 23446
Recordings of bad transmissions. Stopped the recording mid way through. Guess it makes sense if the picture keeps freezing.

Quote:
Originally Posted by terryfoster View Post

You mean recordings from weeks ago or recordings of bad transmissions?
post #22889 of 23446
Trouble in Avon too, I just switched to time warner as well...
post #22890 of 23446
Quote:
Originally Posted by hookbill View Post

I just saw the story on Channel 5. Freeze up's, pixelation, etc in the areas mentioned but also in my area as well (Bainbridge/Aurora). They do not know what the problem is but have all the engineers working on it. Spokesperson said they think it's just a "glitch" in the system. You think?

It's been fixed.
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