well i guess the president John Higgins at least gets this passed to the appropriate hands.... because let me tell you I got a call today from a signature home tech with cablecard experience. He setup a ONE ON ONE appointment and says we will get this DONE no matter what tomorrow... He will have equipement in hand and will not leave until we are running.
So Im not going to openly give out his address but it isnt hard to figure out.
This is the copy of the email I sent in...
First off, I would like to thank you for your time if you are reading this email. My name is Dan Tabet and I am a subscriber to TWCNEOPA services here in The 44XXX Zip code.
Over the last few weeks I have had MULTIPLE calls to (1-877-772-2253).
several visits to the following location
Midway Plaza 37 Midway Plaza
Hours of Operation: Mon-Fri: 9:00 AM - 7:00 PM, Sat. 9:00 AM - 5:00 PM, Closed Sun.
I have setup appointments for technician installation which have been unsuccessful.
Due to no cable cards on the truck, No tuning adapters.
Every call yields different info. Uneducated Employees.
What I Need is the following
2 tuning adapters and 2 cable card self install kits OR
a cable technician with the above ON TRUCK and the KNOWLEDGE to install them.
I can not tell you how painful this process has been or how much time I have invested in chasing down dead end leads.
Any and all help you can provide in making this happen would be wonderful
Again thank you for your time.
as am sending this email I am on the phone yet again with the 1877 number trying to get the services i pay for.
The call failed with a reroute the the cablecard help desk...
I just got off with them and they are trying to reach out to the customer resolution specialist in neopa division.
I do not have a direct number for this.Steve.firstname.lastname@example.org
was very helpfull in the past. Im hoping you will be as well
my phone number on the account is
service address is
I an be reached directly via cell @