Originally Posted by WilliamR
They came out and replaced his dish with a larger dark grey version. Then they have been out twice since with a large ladder on the side of his house.
My parents had satellite last year and the tech had to come out monthly, they always lost picture quality and it was always blamed on rain. We get some serious storms around here. Not sure if the location wasn't idea (picked up the wind) but they got so frustrated they took it out and switched back.
Makes me nervous, I can't take off work that often to wait for a tech to come out but my cable performance makes me want to smash something, I'm getting sooo fed up with this crap.
I lived in Northern Kentucky near Cincinnati when I had Direct TV and I think that the severe weather we had down there happens more frequently. At the time I didn't have HD, and I had a real sweet set up. I complained that I couldn't get OTA channels with an antenna and they didn't do locals. So they gave me feeds from New York and Los Angeles.
When they got around to giving us the locals they let me keep my other feeds. So while I didn't have the NFL package I did get Jets, Giants, Bengals and Raiders. Sometimes in L.A. they would show either St. Louis (Rams) or San Diego.
Saturday the Ohio State game was on Big 10. It was my birthday so I went to a local establishment and they had a channel unavailable message on all 3 Big 10 channels. Customers were walking out the door left and right, it was a shame.
When I got home I noticed my tuner adapter had the 8 blink thing which means it was in brick mode. 2 days prior to that I had the same thing happen with my other tuner adapter (used with TiVo's) and I called Cable Card Support. They use to work with me and send me a hit and that would fix it. Not anymore. They say they only have 2 people working that desk and we are not suppose to call directly. I know that but I had tried calling TW and I was on hold 20 minutes.
So the guy at Cable Card Support said "the issue regarding the brick mode has been fixed. If you can't get the light to stop flashing then we will have to set up a truck roll." He also said, "I'm looking at your tuner adapter and it looks connected to me. You are probably only seeing 6 blinks and a pause."
I was pretty p.o'd at that time so I asked the jerk if he thought I couldn't count and hung up.
TWC has a lot of issues, that's why I say if I could I'd go to satellite in a heartbeat.
I finally sent an email to my contact and once again she fixed it for me. Ridiculous.