Cleveland, OH - TWC - Page 772

I'm sick and tired of both of my TW 8300HD boxes missing recordings every day. I keep getting "Set-top was unable to record this program." I can't depend on them ever to record all my shows for sure. $220/month for this???

I've kept the boxes because I use external drives with them, and I do record a lot of shows. Has anyone been able to solve this problem? What other TW DVR's do you recommend, that also have large hard drives?

Just got signature home with whole house Cisco boxes. Double the recording space. Loving the 50mbit downloads too.

I got a replacement 8300HD today, and there is no Caller ID listed in Settings, like my other 2 boxes. How do I get it to appear on this box?

On my WOW service "Caller ID to TV" setup and management is an actual ch you tune too, not in the DVR menus itself.
Find out if that is the same for you and what ch to tune in.

Does anyone else have a problem with their 8300 where the red recording light goes off and on intermittently? Makes it hard to know whether something is recording or not. This is my 2nd 8300HD and it does the same thing.

I had to call TW, and they activated it from their end.

No body here since 2/21? Sad.

Anyway I just looked at TWC lineup because I was positive that WGN was available in HD. It still is not.

Wondered what happened to this thread. I figured I'd report that I had a cablecard and tuning adapter installed for my tivo last week. Install went smooth, after the installer left, and I promptly called the cablecard support line.

If it went smooth, why did you call cable card support? When I call them they bitch and moan about they only have one guy now for the whole country, yaddi yaddi ya ya. He refused to send a hit to my box, told me he would arrange a truck roll. I don't remember what I said back but I know it wasn't OK, have a good evening.

You guys all know I have someone at TWC that I usually will report my problems too but you know I hate to keep bothering her. However 2 or 3 weeks ago TWC must have done something because I could see the downstairs box and rebooted. The message "a tuner adapter is attached" when I turned it on and both cards were on the same channel. Everything worked OK but when I got upstairs I got the 8 blinks and a pause (I'm bricked) message. Emailed her and didn't get a response so I tried everything. Sometimes it looked like it was taking, I got the loading channels message but then it would brick. She sent me a hit, fixed it right up.

I think she's given me personal service for around 6 years now, maybe 7. I asked her who I can write so she could receive well deserved credit. She said just email the company. First response was not encouraging they said "our CSR." But it did get where it was suppose to go eventually.

LOL, I was being sarcastic. I'd researched before about cablecard installs and knew what to expect. The installer had never done a cablecard, and wasn't even suppose to be my installer. Apparently his buddy gave him my appt. Then the call he puts into TWC to activate things ends up with a lady who also had never worked with cablecards. So after they half assed the install I let him know I'd be fine from there. I called the support number, and got great service. It is unfortunate that they work solo.

Most of the time I have got great support from Cable Card Support, but I think there is one guy there that gets a hair up his butt if you call in directly. I assume that my phone number comes up but that will happen if TWC drops you off over there anyway.

You sound like you know what you're doing but I have to ask, you did get a tuner adapter right?

Enjoy your TiVo. I'll assume you got a premeir, if you have an iPhone, iPad, or Android there's an app to fool around with. Mine doesn't do anything but work as a remote control.

One last thing. If you do decide to get a sporting subscription make sure that they use your cable card and not your TA as the billed device. I've been getting MLB Extra Innings for years but the last two with SDV being introduced there was some problems. I decided this year to get a Roku and use that to watch MLB. You get more games when you buy from MLB.com and you can choose which announcer you want. All games are in HD, not so for cable.

I'm only informed because of this thread. I do have a Premiere, that I bought 9mo ago when I dropped TWC. I had moved into a house to rent and we needed the bill relief. So we used it with the awesome ota antenna on the roof. I made certain to note of all the trouble with the Tivo installs, and most importantly that support number.

I had to wait a week after the cablecard install to get the tuning adapter. In that mean time I used a SA8300HD, and my gosh I had forgotten how terrible the interface and guide are. It makes the Tivo seem like quad-core speeds. I'm never going back to that crap box. I'll check out the apps for the phones too. Thanks, your info has been a huge help.

Yes, the SA 8300 even with the updated software is still a pos. Glad to see someone actually doing their homework before asking questions. If you have any other you can pm me or post.

Anyone seeing this new issue? When I try to set up some shows for future recording in the Guide, I get the message "Unable to Record Now - Try Again Later." And of course later makes no difference - I can't record these shows. Never saw this message before until last week. One more "improvement" from TW??

Has anyone tried to watch videos of shows on TNT.com, and found out you have to unlock them by using a password from your cable provider? Problem is, TW is not a listed company. Even though TNT is owned by TW??? I asked the TW rep on chat, and they said "We don't support TNT services" Yikes - and this makes sense to them??

My tuning adapter spends about a week a month in this state. The first time I called them they sent out a tech who had no idea what a tuning adapter was. Then they sent out another tech who said that "my box did not have an 'instance', and eventually he got it reset after ages on the phone. I have better things to do than keep calling them for hits, assuming I'm even in town.

Each time it happens I try all permutations of resetting, power-cycling, and unplugging the TA and the TiVo but it never makes any difference. It generally comes back eventually, but soon eventually is going to be too late for all the recordings I keep missing and I'm just going to finally dump these clowns.

Open to any suggestions short of moving to a Comcast area...

It happened just a couple of days ago as well. Both of my TiVo's had that tuner adapter is connected message. Fortunately neither tuner adapter bricked.

I think that they do something that causes the tuner adapters to reset. What that is I don't know, perhaps it changes the channel list. Now the problem is that when you call Cable Card Support there is at least one guy there who will tell you that the issue with brick has been resolved. He even suggested that I probably was seeing 6 blinks and a pause. I'm like, are you serious? You don't think I can count? He then tells me that he will assist me by sending a truck out.

All he needed to do was send me a hit but he absolutely refused to do it, I asked him several times.

Now I happen to know that cable card support is ran by only a couple of people. Once they told me the best time to call was on Wednesday as they had 4 people at the desk at that time but that was before they "fixed" the issue concerning brick mode.It's crazy, really.

IMHO TiVo really needs to deliver Tru2Way. If they would do that we wouldn't need cable cards (I think) or a tuner adapter. TiVo does offer some internet stuff but my Roku offers more. I think TiVo should offer things like MLB, NFL, NBA etc withut using the cable company, offer it via Internet. Until TiVo changes, we are stuck.

Checking in with the gurus on some items that TWC are confusing me about:

1 - Is there a minimum cable TV package that must be purchased to receive broadband internet service (in NE Ohio obviously)? In the past (5+ years ago when I signed up), I was told that if I didn't have at least the first tier of non-basic service then all internet access would be disabled as well. I'm reasonably sure that's not true anymore, if it ever was, but wanted to see if someone else had zero (or non-STB basic) cable TV but a working cable internet from them?

2 - I just ended up with my first HD-capable television, and when I hooked it up to the normal coax (without the non-HD STB that I have) I am able to get the clear QAM channels reliably. I was glad to see it, but then I did a full channel scan and saw 10-15 additional HD channels (A&E, ABC Family, Animal Planet, etc.). I marked them all as "favorites", but over time those channels have disappeared either due to "weak/scrambled signal" messages, or the channel itself refuses to appear when dialing through. Direct entry of the virtual channel number shunts me to the nearest available one instead of the one I enter on the remote; this can happen in the space of five minutes, basically if I switch off a channel there's no guarantee I'll be able to get it back. Anyone know of any explanations for this weird behavior?

Thanks in advance!

Time Warner and Time Warner Cable aren't the same company anymore.

At first I thought no but truth is that if you had just internet you would be able to access their basic service. So probably.


Certain Qam channels are changed from time to time by TW. Probably because they want you to purchase their product.

I can definitely confirm that you can have high speed internet without tv service. I just got done doing it for about 10mo. What they will do is send someone out, and they put a trap on the line (up at the pole). The trap blocks tv, but allows internet. HTH

Hey hookbill,

TWC added a new kids channel Disney Junior. According to their programming notice (and channel guide) it's located on channel 110. I don't see it on my guide though. Does the tuning adapter have to be updated with the channel location? If so can the cablecard support folks help with that? Thanks for your insight.

Thanks for the confirmation on Internet-only!

You've either found some channels that are encrypted or are SDV. An SDV channel is only present when a STB has requested it. If a particular SDV stream is no longer being watched, it will time out and disappear, relinquishing that bandwidth for another SDV selection.

QAM tuners very in terms of how they interpret encrypted channels. Some will add those channels to the channel map when scanning, but others have enough intelligence to recognize and skip encrypted channels.

The only clear-qam channels you can always count on are the broadcast channels.

Update - I posted this on the TW Direct Forum, and they arranged for a tech visit. He was very helpful. He checked my signal levels and they were OK outside the house. He checked all of my TV's and replaced several cables. He also added a whole house amplifier and so far everything is working well.

You can see guide info but you won't get guide data. If I recall correctly I saw that one added.

There is a link that you can report missing channels at TiVo site. http://www.tivo.com/setupandsupport/...neup_tool.html

Last night I was set to record two AMCHD programs on my SA8300HDC DVR. About halfway through one of the programs, I was not watching TV but noticed that the red RECORD light wasn't illuminated. I turned on the DVR and looked at the list of programs, which listed the name of the show that was supposed to be getting recorded, with the little "REC" logo next to it. I then tuned to the AMCHD channel and got a screen saving "AMCHD not available." Something like this hasn't happened for well over a year. The program was "The Killing," and I highly doubt I was one of the only people in the area wanting that channel (1277) to see the show. Later in the evening, I went back to that channel and found it was back, so I programmed the DVR to record later viewings of those shows, and they recorded as expected.

Anybody else have this happen?

Sure, or something similar. If the channel isn't available then it can't record anything.

I frequently have an issue with Spyke on my oldest TiVo. I think it's just a matter of either the tune adapter doesn't change to the channel fast enough because it's SDV or my TiVo is slow following up. On my TiVo DVR whenever I change to a switched digital channel there is like a short pause, probably a handshaking event. If it doesn't go off right it looks like the show is being recorded but all I have is a blank grey screen. Once I stop the recording and go back to the channel live, there's the picture. Weird.

But yes, I've seen times when a channel isn't on line and there is no recording.

I have always wondered why you guys with SA/Cisco systems are having SDV problems like this. My Motorola area has some issues with iGuide and SDV where the box will lose contact with SDV server IP addess and you either have to reboot the box or wait for the channels to come back I honestly think that issue that the box misses an arp request for feedback saying that it is connected to the server and the server releases the connection and the box loses contact with the server. And then there is the mystery 12-6am outages with the box losing random SDV channels late at night for no reason unless they are performing maintence. I have seen what is like to see channels go from Broadcast to SDV and takes a little while as the channel goes off air and later it reappers as an SDV channel seen it happen twice once in 2010 when SDV went live in my hub and last year when they moved a ton SD channels to SDV to make room for 8 more SDV QAMs per node for a total of 24 SDV QAMs for the SDV pool. I am sure my area can still add more SDV channels without needing to move more to SDV as we currently only have 116 SDV HD channels and about 150-200 SD channels switched on an 860MHz system.