|Originally posted by pdellera
Congratulations to ReplayRichard. Mission accomplished: divert your toughest crowd of critics with some inane "clues" about future features.
Yet this fact still remains: Many if not most ReplayTV 5000 owners are saddled with very unreliable, expensive, and nearly unusable products since the forced release of 5.0 software.
While DNNA quiets the mob with this blatant marketing ploy (Microsoft has used the same tactic for years), I only hope they are working overtime to resolve the real issues, not adding more 'features' to an already unstable platform.
There's some truth to what you say, but don't you estimate that no matter how the count totals up that people were over-reacting anyway? I'm sure glad about this 'new feature' talk. The tone of the board is much better. And even though everyone is calling out their dreamed up features like kids, it actually serves the function of a good brainstorm. I'm not afraid of thinking like a kid (flame bate). The only part that confounds me is the alledged rate of poor refurbs. I have a refurb with the channel six problem myself. Other than that problem the unit works stellar (as far as I know). In my case, DNNA is facing an RMA and I have little doubt I'll get one. The channel 6 problem is a hardware problem that existed before DNNA got their hands on the company (I assume). I have to ask myself, "is it reasonable to expect DNNA to test for bad tuners during RMA tests?" The answer, I estimate, is NO--not first round anyway.
The two other issues are:
1. All other problems with the 5000s--that I can recall right now--are likely to be associated with the 5.0 software, which also existed before DNNA got the company. (TAKES TIME to improve, there is an evolutionary element to this stuff)
2. The crappy customer service, which I believe was also in place before DNNA got the company. (TAKES TIME to improve, there is an evolutionary element to this stuff)
This information is inconclusive, however I have no hard evidence to personally believe DNNA has done anything wrong outside of grabbing the new company by the horns and taking it for a whirl.
The only things I things i currently think they might be 'guilty' of is:
-Releasing the 5.0 software too early to make the entire user base of Replay owners into beta testers. My out-of-ass guess is they didn't think the 5.0 bugs would be so numerous and blow up in their face. All they can do is live it down.
-Possibly lost quality control to workers who were not properly trained or became irresponsible during the ownership shift. This is just a theory, but I find it very hard to believe a new company would start by making a pragmatic decision to move a bunch of 2nd rate machines. If for no other reason, corporate pragma typically is calculated in a way that does not obviously lead to customer outrage. If all non-software problems are few, this paragraph is mute.
So I have no real conclusion except that noone will really know what to conclude for several months, that I do have faith that things will get much better (if for no other reason, because I believe they intend to make money at their new company and there is only one realistic way to do that), and that I'm a little bit bummed that my 5000 doesn't get channel six and I am a little fraid to send it in.
darnit I made another long post. Haven't got much sex this week.
oh, and if anyone sees any gross inaccuracies in my post you invited to bring them up, not shunned.