Originally Posted by j7f
so, i have to share...
i currently have twc.
i've ALWAYS paid my bill on time. no matter how high it's gotten.
i'm getting a 'decent' rate currently on my triple play.
1. $109 triple play [up from 99 for the 1st year]
2. i have an extra phone line [regular price]
3. one hd box sammy [reg price]
4. one hddvr box [sa8300] reg price
5. hddvr service [reg price]
6. internet [regular speed]
7. showtime and hbo [reduced rate of 26 for both?]
8. free cinemax for a month [due to horrible tbs broadcast of yankee game]
i'm moving to an area that has fios. i'm willing to pay more for the service in the long run. as long as it works, right? right.
my total bill comes in around 217.00.
so, i called to ask them what they can, or are willing to, do to keep me around. again, a regular, historically solid paying customer.
i spoke w/ a csr supervisor [mr. williams], i don't THINK he was a retention supervisor, he basically said there was nothing they were willing to do. NOTHING. NADA.
man, i guess they have such a stranglehold on nyc they just don't care.
i mean, the guy wasn't even willing to throw me the promo they have going on for free dvr service for 3 months [commercials on tv].
WOW. i have to say...i've NEVER, EVER been told there was nothing they could do for me. i was very polite and professional.
btw, i've had bad experiences with twc cable in the past. it got SO bad the VP of the company sent me a letter apologising. he included 2 box seats to yankee stadium...at $200 a pop. no joke. i still have the letter and everything!! woohoo!!!!
anyway, it doesn't look like they are willing to work w/ customers anymore.
can someone give me some perspective?
was i out of line in asking him if there was anything they were willing to do to keep me around? is my bill THAT great that i was asking for too much?
seriously...i'd love everyone's perspective on this...