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New York, NY - TWC - Page 806

post #24151 of 26426
Quote:
Originally Posted by andgarden View Post

My 3090 rebooted to download a software update at about 1:10 this morning, right in the middle of Craig Ferguson. I'm happy for the update, but BAD TIMING. These things should happen at 4AM.

Crap. Mine records every night. I hope it didn't re-start.
post #24152 of 26426
Quote:
Originally Posted by pgershon View Post

Well TWC "plant maintenance" came today and replaced the main tap that comes into my house, and I still get low SNR (25-27) on the high frequency stations (138, 703, 708, 726, others). Anybody have a theory as to what would cause reduced signal levels on the higher frequency channels but not the low frequency stations?

higher the frequency, the more signal loss over any given length of cable. to compensate for that, amplifier outputs are set with a tilt or slope meaning higher frequencies have higher signal level than lower frequencies.
post #24153 of 26426
Quote:
Originally Posted by nyctveng View Post

higher the frequency, the more signal loss over any given length of cable. to compensate for that, amplifier outputs are set with a tilt or slope meaning higher frequencies have higher signal level than lower frequencies.

Thank you NYCTVENG. What would you suggest I tell TWC to do? They will be at my house again tomorrow. Do you think their amplifier is not putting out the tilt? Signal comes in from roof to basement (5 floors) and then goes to amplifier. From amplifier it goes to two way splitter (all in basement). From two way splitter, both splits go up 2 floors to front and back of house, respectively, and into wall coax outlets. Finally, signal goes from outlet to Cisco TA to Moxi. SNR on channels 708, 703, 138 (as measured by Moxi diagnostics) are 25-27. I know this is not correct.
post #24154 of 26426
Quote:
Originally Posted by pgershon View Post


Thank you NYCTVENG. What would you suggest I tell TWC to do? They will be at my house again tomorrow. Do you think their amplifier is not putting out the tilt? Signal comes in from roof to basement (5 floors) and then goes to amplifier. From amplifier it goes to two way splitter (all in basement). From two way splitter, both splits go up 2 floors to front and back of house, respectively, and into wall coax outlets. Finally, signal goes from outlet to Cisco TA to Moxi. SNR on channels 708, 703, 138 (as measured by Moxi diagnostics) are 25-27. I know this is not correct.

snr below 30 is an unviewable
picture. how is snr if you bypass TA. i am guessing these TA add about 3-4db of loss (equivalent of 2 way splitter). try swapping placement of moxi with other outlets in your home that are good.
post #24155 of 26426
Quote:
Originally Posted by ANGEL 35 View Post

Who is getting this new update ??? I did not get it. Im on the UWS 70st.I hope i get soon.

Well i just got the update about 2am. Every thing working!!!!!!!!!!!!!
post #24156 of 26426
Quote:
Originally Posted by nyctveng View Post

snr below 30 is an unviewable
picture. how is snr if you bypass TA. i am guessing these TA add about 3-4db of loss (equivalent of 2 way splitter). try swapping placement of moxi with other outlets in your home that are good.

We actually disconnected (at the source in basement) all of the other outlets to try to minimize signal loss. There are two main feeds that come from roof. The one I mentioned goes to amp and then split two ways. The other goes to basement and then up one floor to kitchen (no splits). Both have same signal loss problems. Seems like the issues are limited to channels on frequencies 795 and 759 (though I have not does extensive check).

What all this means is there is nowhere to swap Moxi boxes. Only thing I could do is remove the TA's and see how much my signal improves. Will try that tonight. Obviously I lose SDV that way, but the channels watched more are not SDV yet anyway.

I could also move the Moxi and a TV directly to basement and see how signal is down there. That way I could isolate problem as due to wiring or signal into house.

UPDATE: Removed TA and it actually made no difference in SNR. 28 with TA and 28 without TA.
post #24157 of 26426
Quote:
Originally Posted by Berk32 View Post

Ovations HD will launch on 783 instead of ch. 683 as previously announced.

This is one channel I will actually watch. I really enjoy the programming on Ovation, but have become such an HD snob I refuse to watch any SD channels anymore. Later....With Jools Holland in HD should be nice! Any music fans who haven't seen this show, it's a MUST WATCH. He covers pretty much the entire spectrum of music (Pop, Rock, Jazz, Blues, World-Beat, and more) with live performances in each episode.
post #24158 of 26426
The breakups stopped (now I'll get it again) more importantly the Picture looks better. Maybe it's me but I'm seeing it
post #24159 of 26426
the amp that u mention, is that something u installed or TW?sounds like ur wiring from the amp on is cable that is unexposed/inside walls, not installed by twc and maybe suspect
Quote:
Originally Posted by pgershon View Post


We actually disconnected (at the source in basement) all of the other outlets to try to minimize signal loss. There are two main feeds that come from roof. The one I mentioned goes to amp and then split two ways. The other goes to basement and then up one floor to kitchen (no splits). Both have same signal loss problems. Seems like the issues are limited to channels on frequencies 795 and 759 (though I have not does extensive check).

What all this means is there is nowhere to swap Moxi boxes. Only thing I could do is remove the TA's and see how much my signal improves. Will try that tonight. Obviously I lose SDV that way, but the channels watched more are not SDV yet anyway.

I could also move the Moxi and a TV directly to basement and see how signal is down there. That way I could isolate problem as due to wiring or signal into house.

UPDATE: Removed TA and it actually made no difference in SNR. 28 with TA and 28 without TA.
post #24160 of 26426
Quote:
Originally Posted by Berk32 View Post

The new software supports multi room dvr - however the boxes available in our region do not.

From the info out there, the only upgrade with the latest software is performance improvements.

What is the update supposed to do, if I may ask? I have an SA Explorer 4259 HDC also, but haven't noticed anything different, positive or negative.

I have noted that, switching to analog connections last week, that the box holds the resolution of the last station viewed instead of defaulting to 480i. I do get audio dropouts at times still, and occasional pixelation. And having experienced them at work also I know it's not my Duo VP.
post #24161 of 26426
Quote:
Originally Posted by DigitalfreakNYC View Post

Looks like RCN is wiring all the buildings on my side of the street this week. Hmm...I'm a bit tempted.

I switched in queens to RCN. Saved $50.00 per month. I could not take that crap 8300 hdc box and bugs it had anymore.. Got a TiVo premier from RCN no regrets..... What a difference....
post #24162 of 26426
Quote:
Originally Posted by DigitalfreakNYC View Post


Apparently so. I've seen the guys wiring the last two days. I asked one of them what was going on and they said they were wiring all the buildings on my side of the street.

The problem is that I don't know much about them: quality, number of HD channels, pricing, etc. Seems like everyone here is stuck with TWC.

I switched in queens to RCN. Saved $50.00 per month. I could not take that crap 8300 hdc box and bugs it had anymore.. Got a TiVo premier from RCN no regrets..... What a difference....
post #24163 of 26426
Quote:
Originally Posted by patrickpiteo View Post

I switched in queens to RCN. Saved $50.00 per month. I could not take that crap 8300 hdc box and bugs it had anymore.. Got a TiVo premier from RCN no regrets..... What a difference....

What is the comparison in quality? How about # of HD channels?
post #24164 of 26426
Quote:
Originally Posted by patrickpiteo View Post

I switched in queens to RCN. Saved $50.00 per month. I could not take that crap 8300 hdc box and bugs it had anymore.. Got a TiVo premier from RCN no regrets..... What a difference....

don't forget that your low price only lasts for 12 months.
post #24165 of 26426
Quote:
Originally Posted by DigitalfreakNYC View Post


What is the comparison in quality? How about # of HD channels?

Better then twc TiVo is light years ahead. I have 2 and they are networked where I can transfer and view from either....
post #24166 of 26426
Quote:
Originally Posted by Berk32 View Post


don't forget that your low price only lasts for 12 months.

That's ok I will have saved 600.00... And dont have to deal with a buggy dvr and crappy picture quality..
post #24167 of 26426
Quote:
Originally Posted by DigitalfreakNYC View Post


What is the comparison in quality? How about # of HD channels?

They have just about the same # of hd channels.. I can't say there is one that I miss from twc & I had them all.. Not to mention YouTube and pandora on the new TiVo now..
post #24168 of 26426
Quote:
Originally Posted by nyctveng View Post

the amp that u mention, is that something u installed or TW?sounds like ur wiring from the amp on is cable that is unexposed/inside walls, not installed by twc and maybe suspect

Just finished with TWC. I have pictures now but signal (as measure by Moxi) still poor (SNR 27 in one room and 30 in the other). TWC took the amp all together (it was their amp). There are now three runs that come into my house from roof to basement (about 50 feet) and then go back up 3 floor (30 feet) to bedroom and study. There are multiple wires in the walls, all RG6 cable, and signal seems same on all. TWC measures better signal in basement than on third floor. Either all my wires are bad or the length of going to basement and back up is crushing signal at high frequencies. Low frequencies are fine. 759 and 795 are worst.

Only thing I did not try was moving Moxi and TV to basement and seeing if signal was better. Is there a way to get a stronger signal into the house, or a better way to carry signal 80 feet over RG6? They could run a larger wire from roof to basement if they were so inclined (I have a conduit available).
post #24169 of 26426
From p. 9, FN 45 of the FCC's new Cable Card order: "[w]e did not receive any comments from consumers who approved of tuning adapters . . . . "

heh.
post #24170 of 26426
80 ft is long but not excessive. your issue sounds more like an issue with quality rather than level. you can good signal level but low SNR. if the cable between basement and 3 floor is subpar and run by you or contractors, no cable company can guarantee service over it. thicker cable or higher signal level from roof to basement will not compensate for bad cabling on the last 30 feet.


if twc techs are equipped with a signal level meter with qam analyzer, they can pinpoint the problem by taking reading on the roof, basement, then bedroom and study. my guess is the lower level techs may not have all the cool tools or knowledge to pinpoint the problem


Quote:
Originally Posted by pgershon View Post

Just finished with TWC. I have pictures now but signal (as measure by Moxi) still poor (SNR 27 in one room and 30 in the other). TWC took the amp all together (it was their amp). There are now three runs that come into my house from roof to basement (about 50 feet) and then go back up 3 floor (30 feet) to bedroom and study. There are multiple wires in the walls, all RG6 cable, and signal seems same on all. TWC measures better signal in basement than on third floor. Either all my wires are bad or the length of going to basement and back up is crushing signal at high frequencies. Low frequencies are fine. 759 and 795 are worst.

Only thing I did not try was moving Moxi and TV to basement and seeing if signal was better. Is there a way to get a stronger signal into the house, or a better way to carry signal 80 feet over RG6? They could run a larger wire from roof to basement if they were so inclined (I have a conduit available).
post #24171 of 26426
Does anybody know if I can get CBS Hd if I plug the cable directly into a digital tv and if so, what channel is it on? Thanks.
post #24172 of 26426
Quote:
Originally Posted by patrickpiteo View Post

That's ok I will have saved 600.00... And dont have to deal with a buggy dvr and crappy picture quality..

How often do you get cut out's on a typical 2 hour movie from the movie networks? I will have 2-3 with TWC.
post #24173 of 26426
So I just picked up a new box (8300HDC)....somehow there are scheduled recordings in there that I never set up. Is there any way to clear these out?
post #24174 of 26426
Quote:
Originally Posted by jasonDono View Post

Does anybody know if I can get CBS Hd if I plug the cable directly into a digital tv and if so, what channel is it on? Thanks.

if you run a scan - it will show up on 2.1

Otherwise - In manhattan its on 62.1 - no guarantee its the same for Brooklyn.
post #24175 of 26426
Quote:
Originally Posted by DigitalfreakNYC View Post


How often do you get cut out's on a typical 2 hour movie from the movie networks? I will have 2-3 with TWC.

With RCN??? Not a one... Twc was all the time.. Better pq then twc IMHO..
post #24176 of 26426
Quote:
Originally Posted by nyctveng View Post

80 ft is long but not excessive. your issue sounds more like an issue with quality rather than level. you can good signal level but low SNR. if the cable between basement and 3 floor is subpar and run by you or contractors, no cable company can guarantee service over it. thicker cable or higher signal level from roof to basement will not compensate for bad cabling on the last 30 feet.


if twc techs are equipped with a signal level meter with qam analyzer, they can pinpoint the problem by taking reading on the roof, basement, then bedroom and study. my guess is the lower level techs may not have all the cool tools or knowledge to pinpoint the problem

Agreed. About a month ago, my cable-card and TA equipped Tivo began to experience severe macro-blocking, dropouts, lost channels, etc. The TWC techs sophisticated looking meter indicated that the signal coming in to my apartment was "perfect". Yeah, right.

While he was "troubleshooting", the cable signal and internet connection cut out completely. It turned out that other TWC technicians were in the basement of the building replacing some piece of equipment that was failing.
Minutes later, the signal returned with none of the aforementioned problems. So some piece of hardware in the basement was at fault, even though the signal appeared to be "perfect" when using a hand held meter.

The tech rechecked the signal after the "fix", and it was identical to the signal prior to the "fix". Obviously, some of their equipment either doesn't work or they don't know how to use it.
post #24177 of 26426
Quote:
Originally Posted by nyctveng View Post

80 ft is long but not excessive. your issue sounds more like an issue with quality rather than level. you can good signal level but low SNR. if the cable between basement and 3 floor is subpar and run by you or contractors, no cable company can guarantee service over it. thicker cable or higher signal level from roof to basement will not compensate for bad cabling on the last 30 feet.


if twc techs are equipped with a signal level meter with qam analyzer, they can pinpoint the problem by taking reading on the roof, basement, then bedroom and study. my guess is the lower level techs may not have all the cool tools or knowledge to pinpoint the problem

How could I reliably test the wires from basement? There are ways to run new cable without destroying walls, but how do I know for sure the existing wire is the problem. I have three separate runs of RG-6 wire from basement to different rooms and all suffer from same issues on the high frequencies.
post #24178 of 26426
Quote:
Originally Posted by pgershon View Post


How could I reliably test the wires from basement? There are ways to run new cable without destroying walls, but how do I know for sure the existing wire is the problem. I have three separate runs of RG-6 wire from basement to different rooms and all suffer from same issues on the high frequencies.

1) bring moxi to basement and test there
2) if results are good in basement ,run a new cable from basement to bedroom and check results there

if u have a twc issued SA
or samsung box I would put it where u have moxi now and compare the channels u are having problems with.
post #24179 of 26426
Quote:
Originally Posted by nyctveng View Post

1) bring moxi to basement and test there
2) if results are good in basement ,run a new cable from basement to bedroom and check results there

if u have a twc issued SA
or samsung box I would put it where u have moxi now and compare the channels u are having problems with.

Need to check basement with both Moxi and TV (not simple, but doable).

TWC Samsung box has no issue in rooms where Moxi/Cablecard get poor SNR. Nots sure who to blame for that however. Is Cablecard more sensitive or is Moxi/Cablecard combo defective?
post #24180 of 26426
Quote:
Originally Posted by pgershon View Post

Need to check basement with both Moxi and TV (not simple, but doable).

TWC Samsung box has no issue in rooms where Moxi/Cablecard get poor SNR. Nots sure who to blame for that however. Is Cablecard more sensitive or is Moxi/Cablecard combo defective?

if you're twc samsung boxes are giving you good results then don't bother bringing moxi's to basement. cable company issued boxes whether motorola, cisco, samsung are made to a tough spec and better shielded tuner which is higher than that of moxi, tivo, dvd recorders with tuners, tv with qam tuner, etc. you'll be wasting your time and twc if you continue to try to fix a problem that's only on your moxi boxes.
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