Can anyone help with the following problem?
I have a Samsung 3090 stb. Just over a week ago I started getting "no guide data" messages, and at the same time an inability to record programs (I'm assuming that to record, the box needs to have program information). Rebooting did not help.
Yesterday morning I had a TWC service call. The tech replaced the box with another 3090 and changed one of the co-ax connectors. Before he left, he did a test recording, and all seemed fine.
Yesterday evening the problem had returned. During re-booting the "Diagnostics" page said "DVR Service Not Available". After reboots, the clock always showed 7:05, regardless of the time of day. No guide, and no ability to record, pause, etc. at all.
I tried another reboot at about 1pm today. This time the clock displayed the correct time, and there was guide data, but no recording ability.
This evening, after another reboot, the clock showed 7:05 again, with no guide data and no recording ability. So the problem seems to be time-of-day sensitive. I always see the "DVR Service Not Available" message during the reboot.
I have another service call scheduled for next week (the earliest possible). I am not optimistic.