Originally Posted by Agent_C
What the hell is going on with these updates? In the last month, they've introduced 2 serious bugs on my SA8300HD:
1) Will not sync at the proper screen resolution
If in setup I select all resolutions (480i through 1080i) or ‘Auto’ I would expect the box to sync at the proper resolution, based on the channel
. NBC and CBS would sync at 1080i… Fox and ABC would sync and 720p… Logo would sync at 480i… Etc. For the 5 years I’ve had this box, it has always worked that way.
Not any more; I now have to set the box to 1080i exclusively, or HD channels will sync to 480i, or the lowest resolution activated in setup.
2) Scheduled programs erased immediately after they’re recorded
This occurs if you select ‘1’ as the number of shows to retain. It’s supposed to erase the program after the 2nd instance has completed recording. An obvious and frankly inexcusable bug; which clearly demonstrates a lack of sound testing and acceptance procedure for software updates.
Trying to explain any of this to tech support is a complete waste of time.
I tell you… At this point I’m just circling the drain waiting for FIOS.
Hi Agent C,
There were some reports of the resolution not holding on the SA-8300 (no-C) boxes, running the MDN software. I assume you have tried outputting your screen resolution to only the maximum that your TV supports. As others have had this same issue, since this last update, I would suspect this is a software problem.
It is good that you have a support ticket open at the Direct to Tech Forum. What are they suggesting over there?
The second issue does sound like it is something with your box unfortunately, with the programs erasing immediately after being recorded. Something is wrong there. What are they saying about that over at Direct to Tech? It sounds like you have some communications going over there so that is good.
I would follow through with their suggestions. When you say that your shows are being immediately erased, can you describe this in more detail? Is it that you watch a show from say, 9-10PM and OK it is now 2AM the next day, and you press LIST to call up your Scheduled Recordings. Is your show not there? Or is it there and a blank screen comes up? What does the Recording Log Show? Does this happen on EVERY program or series? If not, on what shows or series, does this occur?
Do you have a service call set up? Have your lines and drop pole checked just to make sure signals are good? The instance of shows getting erased after they are recorded. You have I would assume no other conflicts during the shows being recorded in question? Do you have the recording set for "Do Not Delete?" (Which, I believe is the default for MDN.)
Does the problem occur with Component Cables? A new HDMI cable? If you have tried all the above, or you aren't getting anywhere with tech support, swap out the box for an ODN model. This is the newer version C-boxes made by SA/Cisco or the Samsungs.
My suspicious are a bug with the resolution holding and and issue with this due to the older MDN software, since the 3.0 update. An ODN box WILL fix this. Solving Problem #1.
Problem #2: A bad cable/signal, or a bad box causing the missed recordings/erasing of recordings. I assume both issues did begin with the MDN 3.0 update, but believe that issue #2 may still be box related.
Let us know what happens!