Originally Posted by Agent_C
Wouldn't be if they hadn't trashed it with untested updates. The 8300 worked just fine for me for years.
As much of a PITA as it is, I would schedule a service call. Sometimes a customer will pull up the diagnostics and it shows OK ranges, but there could be something else on a specific channel range or outside the home in your node causing problems. Even though Direct To Tech (so far) has not been helpful in your case-you mentioned that they did see some signal issues. Therefore, I would reply within that thread and have them set up a call. Navigator, regardless of software version/box type is VERY, VERY, finicky about signal levels through all distribution points. Service calls are free, so you have nothing to lose and everything to gain.
Have the tech guy specify on the work order the box you want if it needs to be replaced. There are the following DVR boxes out there with bigger hard drives:
The Sammy's are faster than the SA/Cisco's, but sometimes have issues with HDMI.
I heard that some divisions have the new Cisco 8700 series box, but have not heard enough about it to review it.
Tell the guy to write on the work order that if at all possible, you don't want an SA-8300HDC. Mine actually works OK, but if you get that, it is slower than your MDN box and has the smaller hard drive.
Or, if the tech can get your SA-8300 to hold resolutions and resolve the recording issues, you might want to keep it. However, as you have had multiple issues with this box, since the MDN 3.0 update, I would have the tech do the following:
Signal Strength evaluation for all channels that have recording issues. (Make a note of this for them to put on the work order.)
Drop Line Check and replace line if necessary.
New cables.wiring if needed.
Box Swap to a newer model if needed.
PS. The fact described above that you have a recording issue that has come back is VERY LIKELY a Signal/drop-line issue. (They already suspect this at the forum.) I would venture them to be correct with a probability of about 60%. I would request a newer model box too, as indicated above.
It is also possible that this software update for MDN 3.0 may have released certain parameters or conditions related to signal strength that were not present in your previous version of MDN, likely 2.5. (This often happens with in-house designed software, as is the case of Navigator.) I would do a service call for sure.