Originally Posted by trublu
This issue is getting worse. Not only are set recording not working, trying to record something as I'm watching live doesn't work either.
looks like I'm going to swap the 8300HD for something else. Any recommendations or suggestions? Any pros/cons regarding the various boxes?
I went through 4 boxes, maybe 5 in a 3 month period. TWC won't admit it but I believe the entire 8300 series cannot properly run the new software they use and the updates seem to make matters worse. How old are those boxes? Think about it. How often should you replace a PC before it's to slow to run or won't run certain programs. I think this is the elephant Time Warner doesn't want to address because of the cost of swapping out all those boxes nationally.
Anyway it nice to want a particular box but getting it is something different. i knew what I didn't want but the tech people show up with only 8300 or that's all they have at 23rd Street which is why I had so many boxes. I insisted on a box that works proper and I made them keep switching out boxes until I got one that did. I was told by tech people on the phone that yes the tech would bring a new Cisco and they would come upstairs with an 8300. "It's all I have on the truck" or "I only have what they give me". The company frankly doesn't care about customer quality especially, in my opinion with long time customers. All their policies and price incentives are structured toward new accounts. They don't care about screwing long term customers, which is why I insisted I get a proper box. Yeah it was time consuming but I finally have one. Sadly this is how a lot of corporations operate these days.
Sorry I ranted. Stay away from all the SA 8300 series. Also stay far away from the Samsung 3090. A piece of crap. Doesn't record shows you have programmed, records others but you can't play them back.. that was one of my replacement boxes and at first it was fine and then I started experiencing the problems I just mentioned.
I now have a Samsung 3272 and I am reasonably happy with it. Others here have said the new Cisco's are good. Good luck..