Originally Posted by bigbeefxy1
I setup an appointment for Cable TV Installation from Time Warner about a week ago. The appointment was for today between 2PM and 5PM. I did not received a call the night before.
1 PM - I came home and did some cleaning of the TV area and the clutter of wires and just waited.
5 PM - No technician had arrived. I checked my cell and house phone. I then called Time Warner and customer service said that someone from the "technical department" would call me back with an update.
6 PM - I get a call on my cell from "dispatch" or "technical support" (can't remember which). They said the technician is running behind, but can be there by 7PM. I tell them I'll wait. Clearly they are able to get in touch with me by phone.
8:15 PM - No technician. I call Time Warner customer service and in the middle of the call, the door bell rings. I think it is the technician, but it is not. Clearly the door bell is working.
Customer service then tells me that the technician has left a note on the ticket that he/she called me but that there was no answer. They asked if my front door was white, as per the tech's note. Our door is brown, but the next door neighbor's door is white. Customer service waives the installation fee and credits me my first month of TV service. I reschedule appointment.
Still upset, I call customer service again and inquire about the technician's note. It said the technician called BOTH my cell and the house phone and there was no answer. Neither caller ID show a missed call. I asked if the note showed the time it was logged - 8:07 PM
. I asked them that if the technician could wrote "white door" on the note, it must mean he is near the house. If he knows I inquired about the missed appointment window and "okay'd" his 7PM time, why didn't he just ring my stupid doorbell?
They told me to call dispatch.
I call dispatch through the number on my cell phone caller ID. This is the number that called me at 6PM. Apparently, it is run by a company called Metropolitan Cable
. I ask why the technician did not ring my doorbell. Dispatch person said they would attempt to get in touch with the technician. After being put on hold, I was told the technician was no longer in the field.
Clearly, this guy did not show up. I am so furious.