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New York, NY - TWC - Page 859

post #25741 of 26117
7/20/12 at 5:33pm
Is SNYHD, 726 out for anyone else? grrrrr
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post #25742 of 26117
7/22/12 at 4:12pm
random - they seem to have removed MSG2HD and MSG+2HD.

Maybe its to make room for the special olympics channels (odd, since they were SDV - and I assume those will be as well)
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post #25743 of 26117
7/23/12 at 7:03am
Anyone able to access the diags via channel 996 in NYC? I get the a Diags no available at this time message. I know that I can access the "full" diags by pressing select, wait until the light blinks and then pressing the up button. I found the summarized version via Ch. 996 very convenient. Is it just me or my area... or is this feature not yet enabled for anyone anywhere.
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post #25744 of 26117
7/23/12 at 9:14am
Quote:
Originally Posted by tamanaco View Post

Anyone able to access the diags via channel 996 in NYC? I get the a Diags no available at this time message. I know that I can access the "full" diags by pressing select, wait until the light blinks and then pressing the up button. I found the summarized version via Ch. 996 very convenient. Is it just me or my area... or is this feature not yet enabled for anyone anywhere.

ch 996 works for me
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post #25745 of 26117
7/23/12 at 11:40am
Quote:
Originally Posted by Berk32 View Post

ch 996 works for me

Thanks... After the 3rd reboot the Diags pages from Ch. 996 loaded.
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post #25746 of 26117
7/24/12 at 5:11am
Quote:
Originally Posted by Berk32 View Post

random - they seem to have removed MSG2HD and MSG+2HD.
Maybe its to make room for the special olympics channels (odd, since they were SDV - and I assume those will be as well)
there's probably no overflow games or events for a while. my guess would be olympics will be heavily viewed and therefore won't be SDV. we shall see.
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post #25747 of 26117
7/25/12 at 6:29am
no sign of the Olympic channels yet - Soccer starts today (even though they announced the special channels starting 7/28)
It does look like every game for these 2 days will be shown at least in part on either NBC Sports or MSNBC, so I guess it isn't a significant loss (plus they're all available on the website)
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post #25748 of 26117
7/25/12 at 8:55am
FYI... Verizon already has 2 HD channels setup for Olympic basketball and soccer and 1 3D channel.
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post #25749 of 26117
7/25/12 at 11:20am
Quote:
Originally Posted by HDTV Dude View Post

FYI... Verizon already has 2 HD channels setup for Olympic basketball and soccer and 1 3D channel.

everything is announced for us - seems they're waiting for Friday.
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post #25750 of 26117
7/25/12 at 7:14pm
Quote:
Originally Posted by Berk32 View Post

Quote:
Originally Posted by HDTV Dude View Post

FYI... Verizon already has 2 HD channels setup for Olympic basketball and soccer and 1 3D channel.

everything is announced for us - seems they're waiting for Friday.

Or they aren't waiting...


Channels 449 and 450

and they are SDV
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post #25751 of 26117
7/26/12 at 8:56am
Anyone have a problem recording Olympics? I get "recording is not allowed" on NBCspts 481 and Telemundo 747, MSNBC 714 is OK
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post #25752 of 26117
7/26/12 at 12:24pm
Quote:
Originally Posted by Berk32 View Post

Or they aren't waiting...
Channels 449 and 450
and they are SDV

Verizon is already showing soccer games and basketball is suppose to begin Saturday, July 28th.
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post #25753 of 26117
7/28/12 at 5:06am
Is anyone able to watch the Olympics 3D channel on SA8300HD? I get audio but screen says "Channel not available at this time"
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post #25754 of 26117
7/28/12 at 7:27am
I'm getting a problem trying to watch the Olympic Basketball channel. Neither my HD DVR boxes even shows the channel exist and the other HD box just has a black screen. Anyone else having problems with it?
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post #25755 of 26117
7/29/12 at 5:24am
This is the full extent of what I'm getting from TWC3D -


Customer Support claims that my STB model SA-8300HDC doesn't support the 3D channel (which I don't believe)

Here is my config -




Who else can/can't access TWC3D and what STB do you have?

-nony
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post #25756 of 26117
7/29/12 at 8:42am
I have the Samsung HD box SMT H3260.
Channel 484 says "This Channel is Currently Unabailable Please Try Again Later".
Channel 1333 shows up on my TiVo Premieres but it's not available on the Samsung 3260.
I called CS several times since Friday and I get a rep in the Phillipines.
None of the CS rep were very helpful at all.
As of 11:30 AM Sunday morning still no Olympics in 3D frown.gif
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post #25757 of 26117
7/29/12 at 8:47am
bball 449 isn't working for me either - Tell TWC it is not working - so they know there's a problem (use their Twitter TWCableHelp)

Edit - I just got one of the twitter help people to escalate the problem locally
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post #25758 of 26117
7/29/12 at 8:47am
Earlier this morning, TWC gave me the following 3D tech support number - 877-671-4206

-nony
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post #25759 of 26117
7/29/12 at 8:50am
Quote:
Originally Posted by nony View Post

This is the full extent of what I'm getting from TWC3D -


Customer Support claims that my STB model SA-8300HDC doesn't support the 3D channel (which I don't believe)

Who else can/can't access TWC3D and what STB do you have?

-nony

If you have HBO - check their 3d on demand and see if it works - that'll at least give you something to work with when you speak to them.

(note - i dont have a 3dtv - nor do I connect with an HDMi cable - the box might check for that things before it tunes into the SDV channel - i can play a 3d movie on hbo, but I get the same message on 484)
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post #25760 of 26117
7/29/12 at 9:03am
Quote:
Originally Posted by Berk32 View Post

bball 449 isn't working for me either - Tell TWC it is not working - so they know there's a problem (use their Twitter TWCableHelp)

Edit - I just got one of the twitter help people to escalate the problem locally
449 and 450 have been operational in my area since thursday.

Update: The 3D Support/Cable Card hotline tech just informed me that the problem has been handed off to the local engineers, who confirmed that this outage affects all of NYC.
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post #25761 of 26117
7/29/12 at 9:05am
Quote:
Originally Posted by nony View Post

Quote:
Originally Posted by Berk32 View Post

bball 449 isn't working for me either - Tell TWC it is not working - so they know there's a problem (use their Twitter TWCableHelp)

Edit - I just got one of the twitter help people to escalate the problem locally
449 and 450 have been operational in my area since thursday.

Update: The 3D Support/Cable Card hotline tech just informed me that the problem has been handed off to the local engineers, who confirmed that this outage affects all of NYC.

so i guess the 449 bball problem is only northern manhattan
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post #25762 of 26117
7/29/12 at 9:10am
Quote:
Originally Posted by Berk32 View Post

If you have HBO - check their 3d on demand and see if it works - that'll at least give you something to work with when you speak to them.

(note - i dont have a 3dtv - nor do I connect with an HDMi cable - the box might check for that things before it tunes into the SDV channel - i can play a 3d movie on hbo, but I get the same message on 484)
HBO 3D on Demand works fine, and I let them know this to steer them in the right direction.

Update: Movies on Demand 3D also works ok, if you can find it -

Find Channels-->On Demand-->Movies-->All New-->Enjoy Better-->3D (there has to be an easier way)

-nony
Edited by nony - 7/29/12 at 12:49pm
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post #25763 of 26117
7/29/12 at 9:55am
I just learned that I cannot record today's daytime Olympics broadcast on NBC-HD (Ch. 704) because the block of time it occupies (7 AM to 6 PM) is too large for TWC's system. (It's nearly 1 PM now and I tried to start recording by pressing the red REC button, so I was not trying to record the entire 11 hour span, just the remaining 5:15, but it didn't matter; I get a popup alert saying that I cannot record because the box is full even though it's only 24% full). I called TWC and was told that this is an issue that they are aware of and are working on. But until they fix it, it will not be possible to record those long programming blocks. The CSR said that since the Olympics is 18 days they hope to resolve the issue at some point before the Olympics is over.
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post #25764 of 26117
7/29/12 at 9:56am
HBO 3D is working fine for me here in Hudson Valley as well.
I watched Dolphin Tale 3D last night.
I guess this means that 3D is activated on your account.
Channel 484 still not working for me at 1 PM.
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post #25765 of 26117
7/29/12 at 10:34am
just spoke to someone to a local TWC tech - they're looking into the ch 449 problem
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post #25766 of 26117
7/29/12 at 10:36am
I got the same when I e-mailed them and now they got a tech coming out to check on Wednesday night.
Edited by TravKoolBreeze - 7/29/12 at 10:51am
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post #25767 of 26117
7/29/12 at 10:52am
Quote:
Originally Posted by uesjd View Post

I just learned that I cannot record today's daytime Olympics broadcast on NBC-HD (Ch. 704) because the block of time it occupies (7 AM to 6 PM) is too large for TWC's system. (It's nearly 1 PM now and I tried to start recording by pressing the red REC button, so I was not trying to record the entire 11 hour span, just the remaining 5:15, but it didn't matter; I get a popup alert saying that I cannot record because the box is full even though it's only 24% full). I called TWC and was told that this is an issue that they are aware of and are working on. But until they fix it, it will not be possible to record those long programming blocks. The CSR said that since the Olympics is 18 days they hope to resolve the issue at some point before the Olympics is over.
I am able to record NBC-HD on-the-fly from my 8300HDC, running ODN 5_2_0_7, without a problem.

-nony
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post #25768 of 26117
7/29/12 at 3:15pm
449 now working for me
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post #25769 of 26117
7/29/12 at 3:53pm
Quote:
Originally Posted by Berk32 View Post

449 now working for me

As is mine. I'm still gonna have them come out to check the signal since my RFI on 996 was plus 50 and yellow (when 996 wants to load)
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post #25770 of 26117
7/29/12 at 3:53pm
Quote:
Originally Posted by nony View Post

I am able to record NBC-HD on-the-fly from my 8300HDC, running ODN 5_2_0_7, without a problem.
-nony

I was able to start an on-the-fly recording at about 2:30 today, even though I couldn't do it earlier.
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