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New York, NY - TWC - Page 865

post #25921 of 26118
10/10/12 at 7:55am
I recently replaced a 8300HD with a 8300HDC (only box TWC UWS had available yesterday). I connected my Apricorn DVR Expander drive and got a couple of confusing messages that the drive had been used by another DVR and needed to be formatted (confusing in the sense that they were different from the msgs the 8300 initially set) but I kept pressing "A" for format. However, I never got the annoying "there is an external HD attached, etc." msg.

I went into the diagnostic pages and under DVR info both drives are recognized.

Does this mean the 8300HDC is going to use the external drive?

I was given an 8300HDC back in 2007 when Navigator was first rolled out. It was unusable, providing pixelated and stuttering pictures on most HD channels. After some months of paying for poor quality, I was given a 8300 (with Passport) off the truck. Worked great with Passport and eventually with Navigator until the updates of this past summer which broke it (many failed recordings).

This "new" HDC is simply unbelievable. A 160GB HD in 2012? *Six* seconds between key presses on the remote and response?

The rep at the TWC store took my name and told me they would call me when a Samsung with a 500GB HD became available? Does this ever happen?

I think I'm going to have to go with Signature just to get a functioning box. Sigh.
Edited by ronross - 10/10/12 at 8:01am
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post #25922 of 26118
10/10/12 at 9:27am
Quote:
Originally Posted by broadwayblue View Post

I just canceled my TWC service (first FiOS customer in my building) and now I see a pending charge for a full month of service on my credit card. My billing cycle is around the 15th of the month...and I could have sworn TWC charged you in advance. So my question is, should they be charging me my final month (pro-rated, I would assume) or be crediting me back for the remaining days that I have already paid for in the current cycle? Thanks.

P.S. While I won't miss TWC, I will miss being part of this community. You guys have been very helpful and really know your @#$%!

they should be crediting you obviously - but usually it takes time to get the auto-billing updated
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post #25923 of 26118
10/10/12 at 9:29am
Quote:
Originally Posted by ronross View Post

I recently replaced a 8300HD with a 8300HDC (only box TWC UWS had available yesterday). I connected my Apricorn DVR Expander drive and got a couple of confusing messages that the drive had been used by another DVR and needed to be formatted (confusing in the sense that they were different from the msgs the 8300 initially set) but I kept pressing "A" for format. However, I never got the annoying "there is an external HD attached, etc." msg.

I went into the diagnostic pages and under DVR info both drives are recognized.

Does this mean the 8300HDC is going to use the external drive?

I was given an 8300HDC back in 2007 when Navigator was first rolled out. It was unusable, providing pixelated and stuttering pictures on most HD channels. After some months of paying for poor quality, I was given a 8300 (with Passport) off the truck. Worked great with Passport and eventually with Navigator until the updates of this past summer which broke it (many failed recordings).

This "new" HDC is simply unbelievable. A 160GB HD in 2012? *Six* seconds between key presses on the remote and response?

The rep at the TWC store took my name and told me they would call me when a Samsung with a 500GB HD became available? Does this ever happen?

I think I'm going to have to go with Signature just to get a functioning box. Sigh.

the 8300HD was the only box to reliably work with an external drive.

TWC doesnt officially support them - so you're sh!t outta luck.

the 8300HDC box isn't new - but it is the one in stock usually - you have to get lucky when going in to get a better one - usually only the trucks have the newer ones.

Last time I went in to swap my 2nd non-DVR box they offered to put me on a call-back list to get a newer box (i have the sammy 3090 with a 320gb hd that's about 3 years old now).

I've heard plenty of horror stories with newer boxes.

I've done relatively well with my box (although that's because I tend to reboot as soon as I sense something isn't right.)
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post #25924 of 26118
10/10/12 at 2:49pm
Quote:
Originally Posted by jm4duryea View Post

Slow response from cable box.
Oops, I mistakenly posted this as a new thread, it should be under NY, Time Warner. I apologize if this has been posted and responded to. I tried searching first, but did not find my problem. Please point me to the response, if there is one.
Problem: Intermittently, mostly in the evening, my cable box [SA Explorer 8300HDC] stops responding to my remote. I hit channel changes, or guide, and nothing happens. Then maybe after 3-5 minutes it responds, jumping thru all the entries I had made. It sometimes won't even respond to power off. No it's not the batteries in my remote. Last night, I actually went to to box to see if I could change chanels directly, but it did not respond either. I have to boot the machine to get it back. Even still, when it is working, it is very slow esp when I want to do a search. It takes forever to load. Anybody else have this problem? Better yet, anybody have a solution? I have made an appt to have my box replaced, but I'm not convinced that's the problem. I think TW is lacking bandwidth, esp in the evening. Any advice is much appreciated!!

TWC is really trying to weasel out of service calls. I get a second call this morning asking if my service was OK because they had a problem in my area. I told them when I called I was not having the problem because I rebooted my machine to get it respond to my remote. Anyhow, I agreed to let them ship me a new machine and I would hook it up. Of course, they couldn't specify sending me a different model. Anyhow, if this doesn't work, I'm making an appt for my FiOS install.
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post #25925 of 26118
10/11/12 at 11:18am
TWC has done a redesign of their website... again...

as of now the channel change update page is gone.
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post #25926 of 26118
10/11/12 at 11:23am
Quote:
Originally Posted by Berk32 View Post

TWC has done a redesign of their website... again...
as of now the channel change update page is gone.

you can still find the channel changes in your local paper and online at the local paper most of the time. I think the new york daily news and Staten Island Advance cover NYC and Staten Island for the legal notices and you have to check the legal section on the web page on the 1st and 3rd wednesday of the month to find the notice.
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post #25927 of 26118
10/11/12 at 12:44pm
Quote:
Originally Posted by kevin120 View Post

Quote:
Originally Posted by Berk32 View Post

TWC has done a redesign of their website... again...
as of now the channel change update page is gone.

you can still find the channel changes in your local paper and online at the local paper most of the time. I think the new york daily news and Staten Island Advance cover NYC and Staten Island for the legal notices and you have to check the legal section on the web page on the 1st and 3rd wednesday of the month to find the notice.

We really should not have to rely on notices in a few random papers to find out about advance changes....
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post #25928 of 26118
10/11/12 at 7:59pm
and now the website is back the way it was before.
odd
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post #25929 of 26118
10/12/12 at 8:16am
Quote:
Originally Posted by ronross View Post

I recently replaced a 8300HD with a 8300HDC (only box TWC UWS had available yesterday). I connected my Apricorn DVR Expander drive and got a couple of confusing messages that the drive had been used by another DVR and needed to be formatted (confusing in the sense that they were different from the msgs the 8300 initially set) but I kept pressing "A" for format. However, I never got the annoying "there is an external HD attached, etc." msg.
I went into the diagnostic pages and under DVR info both drives are recognized.
Does this mean the 8300HDC is going to use the external drive?

I'll answer my own question. The Apricorn DVR expander is definitely working correctly. I disconnected it and tried to play the shows listed as recorded. Without the external drive, none would play and with it all of them would. The percentage used is showing correctly.

All of the problems I had with the 8300HD arbitrarily tuning incorrect resolutions, failing to record, and requiring a specific order in which the tv and the dvr needed to be turned on and off have been resolved.

One plus I wasn't expecting is that the 8300HDC buffers on both tuners.

So given that the external drive is working I can live with the small capacity of the internal HD. The biggest disadvantage of the HDC is how slow it is compared to the HD. Using the guide and changing channels requires patience.
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post #25930 of 26118
10/15/12 at 8:22pm
What happened with DVR's 15 minutes fast forward? I read some news a few months back TWC wants to disable fast forward, is this the beginning?
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post #25931 of 26118
10/16/12 at 4:51pm
Quote:
Originally Posted by Meteor View Post

What happened with DVR's 15 minutes fast forward? I read some news a few months back TWC wants to disable fast forward, is this the beginning?

working fine by me
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post #25932 of 26118
10/18/12 at 3:08am
(Assuming) Manhattan, Brooklyn/Queens and Mount Vernon

October 17, 2012
In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned:

The previously announced launch of the following Pac-12 services will now occur on November 1, 2012 and will launch on the following channel positions:

Pac-12 Los Angeles on ch. 370, Pac-12 Los Angeles HD on ch. 390, Pac-12 Arizona on ch. 371, Pac-12 Arizona HD on ch. 391, Pac-12 Washington on ch. 372, Pac-12 Washington HD on ch. 392, Pac-12 Oregon on ch. 373, Pac-12 Oregon HD on ch. 393, Pac-12 Mountain on ch. 374, Pac-12 Mountain HD on ch. 394, Pac-12 Bay Area on ch. 375 and Pac-12 Bay Area HD on ch. 395.

Also on that date, we will launch the following services:

NESN on ch. 193, NESN HD on ch. 447, World Fishing Network on ch. 194, World Fishing Network HD on ch. 448, beIN Sports on ch. 449, beIN Sports HD on ch. 429, beIN Sports en Español on ch. 450 and 841 and beIN Sports en Español HD on ch. 430. NESN, NESN HD, World Fishing Network, World Fishing Network HD, beIN Sports and beIN Sports HD will be part of our Sports Pass offering, while beIN Sports en Español and beIN Sports en Español HD will be part of our DTV en Español and El Paquetazo offerings.

From the NY Daily News classifieds
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post #25933 of 26118
10/18/12 at 5:12am
Quote:
Originally Posted by Berk32 View Post

working fine by me
Thanks, I'm using an 8300HD. What setting do you use for "DVR Compensation "?
Is really strange I just lost this feature since I haven't got a software update since
April.
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post #25934 of 26118
10/18/12 at 6:04am
Quote:
Originally Posted by TravKoolBreeze View Post

(Assuming) Manhattan, Brooklyn/Queens and Mount Vernon

October 17, 2012
In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned:

The previously announced launch of the following Pac-12 services will now occur on November 1, 2012 and will launch on the following channel positions:

Pac-12 Los Angeles on ch. 370, Pac-12 Los Angeles HD on ch. 390, Pac-12 Arizona on ch. 371, Pac-12 Arizona HD on ch. 391, Pac-12 Washington on ch. 372, Pac-12 Washington HD on ch. 392, Pac-12 Oregon on ch. 373, Pac-12 Oregon HD on ch. 393, Pac-12 Mountain on ch. 374, Pac-12 Mountain HD on ch. 394, Pac-12 Bay Area on ch. 375 and Pac-12 Bay Area HD on ch. 395.

Also on that date, we will launch the following services:

NESN on ch. 193, NESN HD on ch. 447, World Fishing Network on ch. 194, World Fishing Network HD on ch. 448, beIN Sports on ch. 449, beIN Sports HD on ch. 429, beIN Sports en Español on ch. 450 and 841 and beIN Sports en Español HD on ch. 430. NESN, NESN HD, World Fishing Network, World Fishing Network HD, beIN Sports and beIN Sports HD will be part of our Sports Pass offering, while beIN Sports en Español and beIN Sports en Español HD will be part of our DTV en Español and El Paquetazo offerings.

From the NY Daily News classifieds

that's gonna be the only place to fine these now - they're no longer on the TWC website.
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post #25935 of 26118
10/18/12 at 7:18am
It looks like my SA DVR is going down for the count, slowly. I'm getting glitches that I cannot look past any longer. I'll give it a little longer before I swap her out. I don't know what to get or what they will give me. I'm going to try for a Cisco DVR if that's even possible.

The sad part is I'll loose all my Odd Couple recordings. I guess that should be the worst problem I have in life rolleyes.gif
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post #25936 of 26118
10/18/12 at 7:47am
Quote:
Originally Posted by TravKoolBreeze View Post

(Assuming) Manhattan, Brooklyn/Queens and Mount Vernon

October 17, 2012
In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned:
The previously announced launch of the following Pac-12 services will now occur on November 1, 2012 and will launch on the following channel positions:
Pac-12 Los Angeles on ch. 370, Pac-12 Los Angeles HD on ch. 390, Pac-12 Arizona on ch. 371, Pac-12 Arizona HD on ch. 391, Pac-12 Washington on ch. 372, Pac-12 Washington HD on ch. 392, Pac-12 Oregon on ch. 373, Pac-12 Oregon HD on ch. 393, Pac-12 Mountain on ch. 374, Pac-12 Mountain HD on ch. 394, Pac-12 Bay Area on ch. 375 and Pac-12 Bay Area HD on ch. 395.
Also on that date, we will launch the following services:
NESN on ch. 193, NESN HD on ch. 447, World Fishing Network on ch. 194, World Fishing Network HD on ch. 448, beIN Sports on ch. 449, beIN Sports HD on ch. 429, beIN Sports en Español on ch. 450 and 841 and beIN Sports en Español HD on ch. 430. NESN, NESN HD, World Fishing Network, World Fishing Network HD, beIN Sports and beIN Sports HD will be part of our Sports Pass offering, while beIN Sports en Español and beIN Sports en Español HD will be part of our DTV en Español and El Paquetazo offerings.
From the NY Daily News classifieds

The Sports Pass is well worth the money. Which is unusual for cable TV.
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post #25937 of 26118
10/18/12 at 5:03pm
The TWC 3090 is killing me. It's a really, really slow box. So slow that merely typing the channel (7-0-4) is hit or miss for me. I don't really want to pay for this box anymore. I have a pretty capable HTPC in my entertainment center. If I were to lose the TWC DVR and get a tuner card, how many channels would actually work with the PC card? I'd be happy to lose the premium channels as long as basic cable worked.
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post #25938 of 26118
10/19/12 at 2:39am
The new TWC Web Site seems to be smoother but there is no site map or I couldn't find it. I want to see the itemized price list.
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post #25939 of 26118
10/19/12 at 8:43am
Quote:
Originally Posted by DNINE View Post

The new TWC Web Site seems to be smoother but there is no site map or I couldn't find it. I want to see the itemized price list.

seems to be gone - since the website is now nationalized
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post #25940 of 26118
10/20/12 at 4:39am
.
How does one know what their bill will look be when the promo period ends? For me I have to call TW once a year when my discounts expire, without a price list all the cards are in whomever I get on the phone that day Hopefully they will add the list.
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post #25941 of 26118
10/20/12 at 10:13pm
just noticed MSG2HD and MSG+2HD are back in the lineup (they were never actually removed from SDV - I accidentally stumbled upon one of them while digging a month or so ago)
Edited by Berk32 - 10/20/12 at 10:35pm
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post #25942 of 26118
10/21/12 at 11:25am
Quote:
Originally Posted by Berk32 View Post

just noticed MSG2HD and MSG+2HD are back in the lineup (they were never actually removed from SDV - I accidentally stumbled upon one of them while digging a month or so ago)

I Guess hockey is coming back soon, I hope.
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post #25943 of 26118
10/25/12 at 7:11am
I'm in Brooklyn. Is the yes network not showing for anyone else?
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post #25944 of 26118
10/27/12 at 2:00pm
Hi All,

I have an 8300HD and I had set up the Audio Coding = PCM so that I could convert the audio signal through a separate DAC. I just noticed today that this is no longer working. Was there a software update recently? Is anyone else having the same problem? Any help is greatly appreciated because the external DAC I have is far superior to the one in the cable box.
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post #25945 of 26118
10/28/12 at 7:27am
The service rates are back on the home page below help.

TWC emailed me yesterday about fraud, today I get a email that has my account number, amount due, address all correct. It's definitely not from them.
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post #25946 of 26118
10/31/12 at 11:00am
1:57 PM - Just lost signal in "all" channels (SD and HD) - I'm on the UWS around 88th St and Columbus - Anyone else around the area having any issues? - The Guide and DVR still work
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post #25947 of 26118
10/31/12 at 11:16am
We lost service also. The ondemand works rolleyes.gif
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post #25948 of 26118
10/31/12 at 11:16am
Quote:
Originally Posted by tamanaco View Post

1:57 PM - Just lost signal in "all" channels (SD and HD) - I'm on the UWS around 88th St and Columbus - Anyone else around the area having any issues? - The Guide and DVR still work

yup - same exact thing.

there was also a big new power outage in Westchester (Knicks practice facility went out) at the exact same time - probably related
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post #25949 of 26118
10/31/12 at 11:17am
Quote:
Originally Posted by DNINE View Post

We lost service also. The ondemand works rolleyes.gif

thats because ondemand comes from locations much closer than the main tv service distribution
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post #25950 of 26118
10/31/12 at 11:19am
2:18PM - Signal is back
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