Originally posted by anthonymoody
Actually, the biggest drawback to RCN is that financially they're in disastrous shape and could go away in the blink of an eye. They are literally hemoraging cash and about to run out. They'll obviously file chapter for protection but the prospects are bleak at best. Check the financials, and the stock. I wouldn't touch them with a 10 foot pole personally.
And for those who continue to carp about TWCNYC being slower on the HD channel uptake than other TWC outlets, I say you need to do some research.
"How do other TWC's around the country have things that we do not? Why are Austin, Texas and Kansas City ahead of NYC when it comes to HD? It just doesn't make sense. You get Fox in HD? I don't."
They get the channels first b/c they do NOT have massive channel additions (and duplication) for spanish, chinese and japanese language broadcasts and dubs as we do, which suck up bandwidth here and makes adding *any* channel a bigger strain. Have you checked your 500, 800 and 900 tier channels lately? Count how many there are that are not in english. You'll be surprised. And no, the vast majority of those channels are NOT in markets like San Antonio. A quick look at the channel guide on the TWC SA website shows you that. They have about 11 dedicated foreign language channels not counting HBO-L (Austin has 10, LA has 34), a fraction of what we have, which is 66 based on rough count. And don't think those channels don't eat bandwidth here.
It's a benefit of living in the largest melting pot on earth. The consequence is that bandwidth here is far more constrained than elsewhere and it makes adding *any* channel, HD or otherwise, difficult. Don't like it? Move. Or cancel your service. Or call and complain.
Further, NO ONE gets Fox in HD, b/c they have not started HD broadcasts yet and wont until next year. It's the Fox *Sports* channels you're talking about. And have you looked at the stuff they're showing?
I reiterate. Look at the *entire* list of HD channels available in the entire TWC system. InHD and HDNet represent a minority of HD programming. And they're coming here, trust me. How you can not see the glass as half full is beyond me.
You're missing the main point of my argument. I can be incredibly patient. And I'm aware of the bandwidth issues.
What I can't stand is that no one at TWCNYC knows anything about HDTV programming. Did you know that I wrote the President of Time Warner Cable (about a variety of issues, not all HD related, though some were) because TWCNYC was completeley non-responsive? He personally had someone from TWCNYC call me. The woman was VERY responsive about my billing and installation issues, but she said, "I don't know anything about HD programming and I'm not sure who does."
Look, someone is responsible for programming decisions at TWCNYC. I'm not demanding to speak with that person. But when your corporate office issues a press release announcing the addition of certain stations, I think I'm justified in expecting at least one person I speak with to at least be aware of the damn release! If the first CS rep that answers doesn't known about it, fine. But when I call the public affairs department and they don't know, I think they just don't give a s**t.
TWCNYC's pathetic (no, that's not too strong a word) customer service runs up and down the chain. I'll share some stories:
1. Twice I wasted Saturday's waiting for a DVR box to be delivered. Worse, I was billed for two months of DVR service when I didn't have the box. WORSE, when I called billing, they said they would take off the past months charges, but would not take it off for the upcoming month because, "I could pickup a box myself and if I chose not to, they'd adjust the bill at the end of the month." Of course, I'd have to keep calling to rectify that problem.
2. When the guy came to hook up my HD box, he told me that S-video provided a better HD picture than component. ARE YOU KIDDING ME? It's not possible to receive an HD signal with S-Video!!! Can you imagine if I didn't know what I was doing? Do you know how many friends I have who have their HD boxes connected to their HD sets with S-video? THEY THINK THEY'RE WATCHING HDTV!!!
3. How many of us specifically requested (and promised) a Pioneer box and were delivered an SA box?
Do you see my point? I know people bitch about the customer service woes of cell phone companies, land line companies, satellite companies and more. But TWCNYC has been the worst by far. I know that mistakes happen. I can excuse them. But when someone I'm paying $100 a month to continues to make ridiculous errors with me, when I can't speak to a knowledgeable CS representative, I'm convinced that TWCNYC just doesn't care. They don't care about their customers in general (hey, no one in NYC can get satellite anyway, not many can get RCN, so why should they care?), why would they possibly care about the small number of HD subscribers.