* Offical Velodyne Support Thread * - Page 7

DD owners......remember to post a review of your sub/subs @

www.audioreview.com

Allan

PS...If the DDs aren't listed you can start a new listing of the model.

I'm hoping that Velodyne has a good response for Utopia's F1800.

r,

I will have to get around to watching those movies as I do not own any of them. I watched Fight Club last night and kept having to turn the sub down (Neighbors). The impact of the punches during the fight scenes were producing high levels of bass! The plane impact scene was just plain scary. I started the movie with a sub level of 35 and ended with a level of 18. I just couldn't tame it.....and I was only listening to my receiver (B&K AVR307) at a -20.

V

Hi there.

I bought an used Velodyne F-series, FX1000 subwoofer about a year ago and it had worked beatifully before, but now I'm experiencing some problems:

When watching the movie the sub sometimes (after some use) freaks. In a second the woofer (element) retracts back from its normal position and starts making a weird noise. Not very low noise, you can hear it easily.

Few months ago it happened for the first time but now its more frequent and I'm afraid if it will damage the sub somehow.
Is this a completely new kind of problem or is there something I could do about it?

And a second one. I'm thinking if I'd buy new DD-10 woofer next autumn.
How much more (clean) bass does it provide than this F1000X? Is the difference significant?

Thanks dearly.
Erno Syvalahti, Finland.

Erno those symptoms were similiar to mine and I have a feeling you will need to send you driver board in. Mine got so bad that it sounded like fire crackers going off.

I hope no one takes all this in the wrong light because David Santos of Velodyne was very understanding and seemed to care about my situation.

I have nothing but positive things to say for my experience working with him on my repair, and would not hesitate buying Velodyne in the future.

Hi Again,
By all means use the 7 channel mode if that provides flatter response. We normally recommend two channels to keep it simple, especially for initial setup. But for multi channel systems either method is fine. Sounds like you're having fun. Thanks for spreading the word.
Curt

I just want to express my appreciation to the fantastic support provided by Veleodyne's David Santos. Yesterday I hooked up a DD-15 to my Dunlavy/Bryston 5.1 system. This is my first sub, as I had previously been concerned about being able to seamlessly blend a single sub for stereo and, also getting great realistic slam for HT.

Bottom line ... I am very happy with the dramatic and coherent improvement made by the Velodyne DD-15 to my system for both music and movies. The stand-up string base in the new Nora Jones live concert DVD now sounds like it is located in my room. The D-Day landing scenes in Saving Private Ryan sounded far superior (clean and powerful) to anything I had ever heard before in commercial theaters or HT's in friends' houses.

When I had questions about sub placement and equalization with my SP 1.7 pre-pro, David was very helpful and patient. After he downloaded Bryston's owners manual, we were able to produce a terrific result in my room ... To top things off, I got a follow-up phone call from David late today, just to see if there was anything else he could do. Needless to say, I was blown away with this unexpected very high level of customer support and their very fine product.

Michael

Hi,
As our Service Manager, David normally receives the bad news. How nice of you to provide such positive feedback. We as a customer support team are very dedicated to helping our customers. David thanks you and Velodyne thanks you.
Have a great thanksgiving.
Curt

Last night I listened to several recordings at a low setting. My receiver was at -30 and my DD-18 volume at 15. This sub continues to impress even at low levels. Clean & realistic. So realistic, it seems as though the low frequency sounds are in the room. I don't know what is causing this "You Are There" feeling. I never had the "You Are There" feeling with my previous M&Kv125. I can only guess that the larger woofer and more powerful amp have the reserve to reproduce sounds more coherently. If anyone is considering a DD sub, I advise to go big. You can always turn it down.

F1800R11 servicing questions
Evening all - Great Forum
I have a F1800R11 - stamped Nov 20,1997 (model with detachable power cord)
After yrs of flawless service died on me last night
Sub powers on (green light) however no output and no noise
(Always had audible hum)

Looking for advise on my next step - I'm located in Halifax
Nova Scotia.
Where are velodyne service shops in Canada?
There has never been velodyne dealer in this area and none
of shops have any experience with a velodyne .
Concerned about getting proper servicing but also leery of shipping the beast a great distance
Is servicing these subs highly specialized ? difficult to pinpoint what
has failed ?


Thxs for any input

I have been contacted by Velodyne and will be closing my personal remarks regarding my experience with a simple (took care of the Problem) or (did not take care of the problem) in the future and leave it at that.

I do not think it is right to go into any detail on a public forum about what was done or not done by Velodyne for my personal situation since each case would be unique and what works for me to resolve my situation may not work for some one else.

Once again I would like to thank Velodyne for being so helpful and taking the time to read and respond to all the questions asked. Thank you also AVS for making this all possible.

Seasons greetings to all.

P. S. Dont for get Live and Die in L.A. is out 12-02-03

I am sure Velodyne will have some answers for you. But since it is out of warranty I would open it up and check the fuses.

Don't follow my advice though until a Velodyne rep cofirms this idea.

Ill see what they say - don't want to spend labor costs at a place if they
will not be able to diagnose properly anyhow.

Hi GP,
Please contact our service manager, David Santos on Monday. He will determine the best location to repair your amplifier. The amp comes out very easy and being small is economical to ship. David's direct number is (408) 465-2819 or E-Mail is; dave.santos@velodyne.com.
Sorry for the problem.
Curt

Thanks will do
glad I stumbled on this forum
first time w/o a Vel in 12 yrs ( uld 12, uld 15)
man I miss that more than the wife when she's gone - lol
won't even bother watching a film w/o

Hello,

I bought a DLS-4000 subwoofer over the weekend, and for the past couple of days, it's handled everything thrown at it. (Movies, Music CDs from Enya to Bass CDs). I gotta say it pumps out some pretty damn good bass in my townhome.

However, yesterday, as I was doing more testing, the sub shuts off on Scene 25 (fishtank scene) of finding Nemo. Sub volume is set at the middle. Receiver volume is at normal listenening volume. (size of room is approx. 300 sq. ft)

Granted the bass on this scene is pretty loud and deep, but not any louder than when I play my bass CDs. I have put in all other kinds of material and tried to recreate the problem, but the sub will only shut off with that one particular scene in finding Nemo.

It'll play my Bass CDs with ferocity, but when it comes to finding nemo, it's scared. What gives???

Curt, Bruce

I bought a DLS-4000 this past weekend as well. It does not shut off on Chapter 25 of Finding Nemo, however there is another strange problem...

The unit goes in to stand-by mode during normal listening levels. But that's not the strange part. The strange part is that it keeps putting out Bass while in stand-by (when the rear status light is red).

How much power is the unit drawing when it's in standby mode? Is there a way to make the Auto sense feature more sensitive? Would a Y-Adapter help?

James330i

Try turning the volume on the sub down to @ 9 O'clock position (1/4 turn),
then adjust the LFE output on the receiver to compensate for the output loss.
I've watched that movie as well and some of the LFE information is scary !
I think the high gain setting is causing the amplifier to go into thermal protection.
Please let me know if that helps. You may contact me off line if you'd like (preferred) and I'll be happy to assist you in any way possible.

David J. Santos
Velodyne Acoustics, Inc.

James330i

Try turning the volume on the sub down to @ 9 O'clock position (1/4 turn),
then adjust the LFE output on the receiver to compensate for the output loss.
I've watched that movie as well and some of the LFE information is scary !
I think the high gain setting is causing the amplifier to go into thermal protection.
Please let me know if that helps. You may contact me off line if you'd like (preferred) and I'll be happy to assist you in any way possible.

David J. Santos
Velodyne Acoustics, Inc.

Hi Mark,
Very nice talking to you today. It appears that the LED circuit is malfunctioning on your unit so exchanging the unit should take care of it.
Thanks,
Curt

Okay so i've got a set of the deco's (had them for a while.. 6-12 months or so, and they completely rule)

2 questions.

1. I've had some weird overheating with the sub. It was hapening with the sub volume jacked up and constant base (some movie soundtrack).. The sub shut off for a bit, and then came back.. this happened a few times, i turned down the sub a bit (still sounds great though).

Is this normal?

2. Is there any way to get another speaker? I'm looking at getting a 6.1 receiver.. and feel like i should have another speaker. heh

Hi,

1) You should keep the volume on the sub around 9 or 10 o'clock if possible. Use a "Y" splitter into both input jacks and increase the volume for the subwoofer jack in the receiver, in the bass management section. When the sub is pushed to hard it is designed to shut down. It's a small (8") subwoofer designed for small rooms.

2) Yes, additional DECO satellites can be purchased through a Velodyne dealer or direct from Velodyne.

Good to hear you're enjoying the DECO system. For the money, nothing comes close.

Thanks,
Curt

I currentky have a Onkyo TX-SR501 receiver and JBL NSP1II speakers. How would your budget level VX-10 compliment this setup. I know that velodyne is a trusted name in the subwoofer field, but that is in the higher end category. I have yet to hear of any review from anyone trying the VX-10 so I'm not sure of what to think.

I am also looking at the following two subs...

1.)JBL PB-10, the older model from JBL. I like this model because it got high reviews from over 100 people on audioreview.com Also it is from the same maker as my JBL speakers.

2.)Dayton sub from parts express. I have yet to read any reviews of this model also, but i hear it's name being thrown around as one of the best subs for the money.

Which of these three would you recommend and why? I listen to about 60% music 40% movie. How does your velodyne model compare with these other two? Also why did your company decide to go with such a low price/budget sub, when you are known for your high-end equipment.

Thanks....

Our VX-10 is an excellent entry level subwoofer. I tested one for a month and was very impressed with not only the output but the tonality of the individual bass notes. I used it with both entry level and high end satellites and it was impressive with both. So far our customer feedback has been very positive.
I have not had any experience with the other units you're considering so I cannot express an opinion. I would however definitely recommend you add a subwoofer to your home theater system.
Give the VX-10 a try. I think you'll be very pleased with it's performance.
Thanks for your interest.
Curt

Hi guys,
First off I just want to say that I think it's great for the end user to be able to interact with a company in this format. I know this has been said many times when this thread started but this is my first post in this thread. It's great for the customer and I believe it leaves a good impression in the customers mind when they have a quick and easy way get answers to their questions and concerns.

I wanted to know if you could verify some info for me. I started this list to help objectively compare subwoofers. Over at this thread there seems to be a disagreement about the numbers on the Velodyne F1800 that Tom Nousaine measured and as to whether the numbers came from his small 2400ft^3 room or his large 7500ft^3 room. I would really appreciate it if someone from Velodyne could give me what ever numbers Nousaine measured and tell me whether they came from his small or large room. Any other data besides the 25-63Hz average like his indicated low end extension point or the spl @ XHz would be appreciated.

Also if you happen to look over the list, and see any wrong information for any of the Velo products I would appreciate a heads up on what isn't right. Thanks.

Regards,

Frank

Hi Frank,
I don't know which size room TN used when measuring the F-1800. AS you probably know the F-1800 is an older unit superseded by the FSR-18 and then the HGS-18 and now the current DD-18.
While maximum output is one criteria for judgement on subwoofers, Velodyne has always stressed accuracy above all. In 1982 Velodyne introduced the ULD servo series of subwoofers which redefined low bass accuracy. As you probably know TN rates maximum output at 10% distortion. We keep distortion below 2% (usually below 1%) in our servo subs. We certainly realize that adequate output is necessary in today's home theater environment but not at the expense of accuracy. Of interest is the fact that as of now only two stand alone subwoofers have met the very rigid THX ULTRA II certification which essentially means the subwoofer must play loud and accurate (low distortion) down to 20hz. Those two subs are the Velodyne HGS-15 and HGS-18. They have been replaced with the DD-15 and DD-18 with the on board computer for unparalleled flexibility for room correction and customization of crossover points, slopes, phase etc. So we at Velodyne have addressed the output issue while maintaining the accuracy that made Velodyne the industry standard.
Keep in mind that a subwoofer with more distortion will always measure louder than one with low distortion as the distortion elements become part of the SPL reading.
I saw nothing on your chart that needs correction and thank you for your effort in compiling the list.
Thanks for your interest in Velodyne.
Curt

velodyne,
i have had the hgsII-18 for a couple of years now and recently moved to a home where it is on hard, uneven floors. i was wondering if you recommend any kind of adjustable feet that i could put on the sub to level it out and decouple it from the floor. i havent looked under the sub since i got it, but i felt underneath and it has what seems like hard plastic feet. there are a number of companies that make feet that are adjustable, so i was wondering if you guys had come across this before and if so what size diameter screw thread does my sub take? please reply here or email at curegeorg@yahoo.com. thanks. oh and it would be nice to add some email support to your webpage...

Curt (or anyone else for that matter),

I was moving my stuff around the other day getting ready for my speaker upgrade, and stupid me set a lamp (with a plastic base) on my HGSII-18. I then was checking out my new sound, and noticed yesterday when I was cleaning the top of my shiny sub, that I had scratched it!! I feel so stupid!!. It is not a scratch like a key or something, just from the hard plastic base of the lamp (which will never be close to my sub again)!!

My question is, what methods are there, if any, to get rid of scratches and get the surface looking like new again, or will I have to be reminded of that fateful day forever!!

Humbly submitted!!

Dan

How do you purchase direct from velodyne these deco speakers? Is there a phone # or website.

Can I also buy the remote sensor and remote for my HGS-12? Anyone have one they want to sell me, PM me. :-)

Thanks

Drew