Originally Posted by Yungfu
Good day from the Philippines. Bought a velodyne cht 10q last august of 2011. I felt the store overpriced it as it cost 40,000 Php but since there were really no other choices in my region, I went for it.
Been using for a while and then suddenly it didnt power on, that was march 2012. Now I called up the store where i bought it and they said they asked me to bring it over and check whats wrong. When i got there, they said they need to ship it to Manila and asked me to pay for shipping. I was a little bothered by it since its under warranty, they should shoulder the cost.
Anyways, that was the beginning of my nightmare. When it arrived in manila, a velodyne rep told me that the amp got fried and asked me if i was using a line conditioner. I told them that I did and was really careful with the sub. I never pushed it past 30 and set the channel volume on my denon 1611 on two. They insisted it was my fault and said to call back a few days to check how much i would need to pay. Called 4 days later and the woman on the line forwarded me to the technician and he said i needed to pay 30,000 php. That was already as much as a brand new one! I blew my top and scolded them that the item was still under warranty. The tech then told me to call a few days later.
When I called back a few days, he apologized that he errouneously quoted the wrong job order and said I only needed to pay 5000 php. I insisted it was under warranty. I was still mad but they said if i didnt pay for it, they would just send it back broken. So i let them fix it and just decided to pay the fee just to get it over with. Long story short, it took them 4 months to ship it back to me, extremely frustrating! When i went to claim it from the store where i bought it, they were now asking me 7000 php. Again i blew my top and said the tech only asked for 5000php. The store guy supposedly called this tech to confirm it and settled for 5000php.
When i got home, i tested it and i thought it was fine. A few days later, it started buzzing and i noticed that when i turn it on, theres a scratching sound when it starts up. I just endured the random buzzing coz i didnt want to go throught that BS again.
Yesterday my cousin was fiddling around my rec roomand he accidentally plugged the subs on a 220 volt outlet. It was set at 110, so i assume a fuse blew.
I swore off dealing with that store ever so i was hoping to replace it myself. However, i cant seem to access the fuse coz i cant open the back plate. Ive removed all the screws in frustration and its a no-go.
Needless to say im extremely frustrated with this purchase and im hoping i could find a solution to this problem in here before i trash and give up on this sub for good.