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* Offical Velodyne Support Thread * - Page 313

post #9361 of 9554
Is there a difference performance wise between the CT-100 and the CHT-10?
post #9362 of 9554
Quote:
Originally Posted by Rob Morse View Post

The part number is the same 79-002, we just happen to have new stock remaining of this old remote. Parts Order Form.doc 50k .doc file

Thanks Rob, I've ordered the remote, should come in soon.
One more question regarding my search for the fsr-18 grille. Is it the same as that of the f-1800, f-1800R, f-1800RII, f-1800xr?
post #9363 of 9554
Quote:
Originally Posted by stefuel View Post

OK, I pulled the driver and inspected the front and rear spiders. Everything looks fine there. I ohm'd out the speaker as a assembly. I got 4.4 ohms. What I find weird is that the ohms reading changes when I manually move the cone in and out
(a lot). If I'm ohming out a coil, shouldn't that remain the same?
No, it is normal for the impedance to change when the driver is moving.
post #9364 of 9554
Quote:
Originally Posted by silvereyes View Post

Thanks Rob, I've ordered the remote, should come in soon.
One more question regarding my search for the fsr-18 grille. Is it the same as that of the f-1800, f-1800R, f-1800RII, f-1800xr?

Unfortunately not, they are most likely all different.
post #9365 of 9554
Quote:
Originally Posted by Rob Morse View Post

You can test the driver by playing the unit without the servo wire connected. It will have a hum, but should play. If the problem persists then the issue is not the accelerometer, which is what I suspect you will find. The accelerometer is seldom the point of failure.

I have a great old F1500 which, after ages of perfect service, began to go into what sounded (and felt) like a full-power pounding behavior right from power-on. Think of an audio jackhammer. I believe the neighbors do! I don't recall if the onset came with raising the volume or was present even at zero volume.

The driver seems to have fully survived, and after pulling the amp assembly I'm powering the box/driver with a good outboard amp and there is no rubbing, banging or other indication of mechanical failure. But still, that's sort of like duct-taping a good propellor-motor onto an F-22 fighter.

I've read about similar cases where folks have replaced capacitors, the 4040 amp IC, etc. with some success. Would you have an "instant diagnosis" or a suggested flow/procedure for locating/eliminating suspects? I understand that some parts like the accelerometer are not available. Hopefully mine is a repairable case.
post #9366 of 9554
Quote:
Originally Posted by kemiza View Post

Is there a difference performance wise between the CT-100 and the CHT-10?

The Domestic (US version) of the CT-100 became the CHT-10 with only minor cosmetic changes. There was no difference in performance.
post #9367 of 9554
Quote:
Originally Posted by TrekFX View Post

I have a great old F1500 which, after ages of perfect service, began to go into what sounded (and felt) like a full-power pounding behavior right from power-on. Think of an audio jackhammer. I believe the neighbors do! I don't recall if the onset came with raising the volume or was present even at zero volume.

The driver seems to have fully survived, and after pulling the amp assembly I'm powering the box/driver with a good outboard amp and there is no rubbing, banging or other indication of mechanical failure. But still, that's sort of like duct-taping a good propellor-motor onto an F-22 fighter.

I've read about similar cases where folks have replaced capacitors, the 4040 amp IC, etc. with some success. Would you have an "instant diagnosis" or a suggested flow/procedure for locating/eliminating suspects? I understand that some parts like the accelerometer are not available. Hopefully mine is a repairable case.

A motorboating or jackhammering sound can be caused by the caps drying out. If you PM me your email address, I can provide schematics to aid you or a repair shop in trying to resolve the issue.
post #9368 of 9554

I recently picked up a Velodyne DPS 10 subwoofer. The original owner said that it would randomly shut down, and I found this to be true.

More important, is the fact that now when I turn it on, my "night" button's light is rapidly flashing, and the Jazz/Classical light is also lit. I tried the reset by hitting Movies > Rock > Classical > Games > Games > Classical > rock > movies, but none of the buttons work. Also, volume won't work, and there is little or no sound coming from the driver. If I restart the device while holding the volume up on the front panel, it will come on, go to max volume, and stay there. The night light stays flashing and the classical light stays lit. I'm not quite sure what is wrong. I checked all fuses and I know it's not a thermal issue because the sub is cold at this point, having been off for over a day, and still is giving me the same issue. I saw earlier in this thread that someone else had a similar problem, but I wasn't able to find a solution for it.

When this sub was running, it was absolutely fantastic. Very accurate, very low distortion. 

Thank you in advance! I may give your support a call tomorrow, but I figured I'd give this a shot as well. 

post #9369 of 9554
Quote:
Originally Posted by AdamG55 View Post

I recently picked up a Velodyne DPS 10 subwoofer. The original owner said that it would randomly shut down, and I found this to be true.


More important, is the fact that now when I turn it on, my "night" button's light is rapidly flashing, and the Jazz/Classical light is also lit. I tried the reset by hitting Movies > Rock > Classical > Games > Games > Classical > rock > movies, but none of the buttons work. Also, volume won't work, and there is little or no sound coming from the driver. If I restart the device while holding the volume up on the front panel, it will come on, go to max volume, and stay there. The night light stays flashing and the classical light stays lit. I'm not quite sure what is wrong. I checked all fuses and I know it's not a thermal issue because the sub is cold at this point, having been off for over a day, and still is giving me the same issue. I saw earlier in this thread that someone else had a similar problem, but I wasn't able to find a solution for it.


When this sub was running, it was absolutely fantastic. Very accurate, very low distortion. 


Thank you in advance! I may give your support a call tomorrow, but I figured I'd give this a shot as well. 

There are two possibilities, one it could be as simple as a faulty touch pad, and the second is there could be an electronics issue. Either way, I would suggest contacting our Product Support team at 408-465-2851.
post #9370 of 9554
Hi Rob.

I have a Velodyne HGS-15 sub which has recently developed a problem.

During really deep music and movies there is a clacking sound as the volume goes up. I always thought the servo would prevent over-driving, and it isn't especially at offensively loud levels. For comparison, my HGS10 plays the same tracks without problem.

It doesn't sound like the clicking amp issue (which I had with the HGS10).

Switching to 35Hz roll-off rather than 15Hz makes it stop.

Rocking the sub back and forwards when these tracks are playing seems to produce a clunking noise.

Any thoughts?
post #9371 of 9554
Just wanted to say thanks for the advice, Rob. Velodyne replaced the amp and my subwoofer now absolutely rocks. I knew it would. Thanks for your help. I have a pretty large basement room it's in and it fills it up perfectly. - sorry need to attach to previous post...
post #9372 of 9554
Quote:
Originally Posted by Rob Morse View Post

It sounds like there may be an issue with the electronics. I strongly recommend you contact service@velodyne.com or call the product support team at 408-465-2851 so they can get the service process started and provide instructions for removing the back panel.

Quote:
Originally Posted by redwingsrock555 View Post

Hello Rob/Velodyne support,

I have a DEQ-12R that I purchased in 2010. This sub has had an issue since I've owned it but I just figured I didn't have everything tweaked just right. Of course now I'm sure I'm passed my warranty time (which is my own fault). Whenever I would crank the volume somewhat loud, the sub would turn off. It's always had plenty of ventilation. Now, the subwoofer doesn't produce any sound at all. I figured I would take the back off and look but all I ended up doing was loosening the wrong screws I'm quite sure as now something is loose inside. Any idea what might be wrong? Also, any directions on taking this thing apart the right way?

Thank you very much in advance for any help! I know this sub is great & I'm dying to hear it!


Rob, thanks for the help. Velodyne replaced the entire electronics inside under warranty and it sounds superb. This matches perfectly with my Axiom M-60's and fills up my large basement very well. I was hoping it would! Thanks!
post #9373 of 9554
* My microvee recently started exhibiting a crackling sound when a bass note hits> I checked the woofer itself to see if the Voice coil is burnt, but I don't believe the woofer is at fault here. On another forum someone stated that it could be DC current going through the amp?...the plate amp is a new replacement from Velodynes Tech center here in Canada> and is still under warranty @ 08-12-13.

I would like to know if I can just send/ ship in the Plate Module to the repair center to have replaced / repaired instead of shipping the entire unit back to them?

What could the issue be since it's fairly new.
post #9374 of 9554
Quote:
Originally Posted by Steve Dodds View Post

Hi Rob.

I have a Velodyne HGS-15 sub which has recently developed a problem.

During really deep music and movies there is a clacking sound as the volume goes up. I always thought the servo would prevent over-driving, and it isn't especially at offensively loud levels. For comparison, my HGS10 plays the same tracks without problem.

It doesn't sound like the clicking amp issue (which I had with the HGS10).

Switching to 35Hz roll-off rather than 15Hz makes it stop.

Rocking the sub back and forwards when these tracks are playing seems to produce a clunking noise.

Any thoughts?

It is likely that the problem is still electronics related, caused by the amplifier clipping. Switching the roll off will limit the demands on the amplifier and reduce the likelihood of the clipping. Please contact our Product Support team to arrange for service at 408-465-2851 or service@velodyne.com
post #9375 of 9554
Quote:
Originally Posted by redwingsrock555 View Post

Just wanted to say thanks for the advice, Rob. Velodyne replaced the amp and my subwoofer now absolutely rocks. I knew it would. Thanks for your help. I have a pretty large basement room it's in and it fills it up perfectly. - sorry need to attach to previous post...
I am glad that we were able to help.
post #9376 of 9554
Quote:
Originally Posted by theatredaz View Post

* My microvee recently started exhibiting a crackling sound when a bass note hits> I checked the woofer itself to see if the Voice coil is burnt, but I don't believe the woofer is at fault here. On another forum someone stated that it could be DC current going through the amp?...the plate amp is a new replacement from Velodynes Tech center here in Canada> and is still under warranty @ 08-12-13.

I would like to know if I can just send/ ship in the Plate Module to the repair center to have replaced / repaired instead of shipping the entire unit back to them?

What could the issue be since it's fairly new.

I would consult with the local repair center, to see if they have a way to test the electronics without the driver. Otherwise as another option, you can always obtain a RMA from Velodyne and ship the electronics directly to us in the US.
post #9377 of 9554
Quote:
Originally Posted by Rob Morse View Post

I would consult with the local repair center, to see if they have a way to test the electronics without the driver. Otherwise as another option, you can always obtain a RMA from Velodyne and ship the electronics directly to us in the US.

* I will contact them first to confirm what options there are.
post #9378 of 9554
I hope that all in the USA have a great Thanksgiving weekend. The Velodyne offices will be closed in observance of the holiday and product support will return all messages on Monday.

May you Gobble 'till you Wobble.
post #9379 of 9554
Velodyne FSR-15 Powered Subwoofer?

How good is this model being 10 yrs old and how much square feet could it cover? Also, I once owned the SPL-1500R (wish I never sold) .
post #9380 of 9554
I am looking a purchasing a pair of the Digital Servo 10" Subwoofer

http://velodyne.com/subwoofers/ds-10.html

I noticed that the MSRP in the US is $1999

I am in Canada.

Before I talk to a dealer I would like to get an idea of the Canadian MSRP
post #9381 of 9554
Quote:
Originally Posted by Rob Morse View Post


Yes the subwoofer's crossovers will send the bass notes to the subwoofer, and roll off the bass notes going to the 501s resulting in more headroom for the 501s.

It's a year and a half later but I order this today. (DS-10 10" subwoofer)

Do I need to order a power cord or does one come with and can you recommend inexpensive interconnection cables to run from my MC301 to the DS-10? If I place it just to the far side of the right speaker that would put it 6 feet away. So I would need a 8 foot or longer cables.

Is the placement I just described OK?
post #9382 of 9554
Quote:
Originally Posted by adol290 View Post

I am looking a purchasing a pair of the Digital Servo 10" Subwoofer

http://velodyne.com/subwoofers/ds-10.html

I noticed that the MSRP in the US is $1999

I am in Canada.

Before I talk to a dealer I would like to get an idea of the Canadian MSRP

The MSRP in North America is the same for both the US and Canada.
post #9383 of 9554
Quote:
Originally Posted by eljr View Post

It's a year and a half later but I order this today. (DS-10 10" subwoofer)

Do I need to order a power cord or does one come with and can you recommend inexpensive interconnection cables to run from my MC301 to the DS-10? If I place it just to the far side of the right speaker that would put it 6 feet away. So I would need a 8 foot or longer cables.

Is the placement I just described OK?

The subwoofer will come with a power cord, it is removable and can be replaced or upgraded. As to interconnects, there are many brands available that perform well, Velodyne does offer several selections from AudioQuest on our website.
post #9384 of 9554
Quote:
Originally Posted by adol290 View Post

I am looking a purchasing a pair of the Digital Servo 10" Subwoofer

http://velodyne.com/subwoofers/ds-10.html

I noticed that the MSRP in the US is $1999

I am in Canada.

Before I talk to a dealer I would like to get an idea of the Canadian MSRP

The price dropped significantly as of yesterday. Just an FYI.
post #9385 of 9554
Quote:
Originally Posted by Rob Morse View Post

The MSRP in North America is the same for both the US and Canada.

That makes it 6% cheaper in Canada as of today.
post #9386 of 9554
Quote:
Originally Posted by eljr View Post

That makes it 6% cheaper in Canada as of today.

Except that the units are made in China and not NAFTA qualified, therefore any importation by you into Canada would be subject to duties. The DS-10 is not sold in retail stores, it is sold exclusively through Velodyne.com
post #9387 of 9554
Quote:
Originally Posted by eljr View Post

The price dropped significantly as of yesterday. Just an FYI.
Yes that was a cybermonday deal.
post #9388 of 9554
Darn missed it....
post #9389 of 9554
Hi Rob,

My home theater room is 14 ft. x 24 ft x 7.5 ft.
I recently added the DD-12 +. Wonderful unit.
Is there a great benefit adding a second DD-12 +?
I mostly watch movies and sports.
I am using the AV 8801 with my 7.1 system.

Thanks for your thoughts.
post #9390 of 9554
Hi Rob,

My dad has an old F-1000 that I would like to use in a 2700 cu ft room to reinforce a pair of AV123 ELT525 bookshelf speakers being driven by a sonos Zp100. I used that subwoofer for a long time in a smaller room and was always awed at its musical ability, but am I asking too much for it to fill my new space? The set up is for casual listening (100% music) so I don't want to drop a lot of money on a new subwoofer, but I can imagine subwoofer performance has changed a lot in the last 15+ years. How much worse would an Impact 10 be for music compared to the F1000? How about the DEQ-8R or EQ-max refurbs currently on your site?

Thanks!
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