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Los Angeles, CA - TWC

post #1 of 8616
Thread Starter 

Welcome to the local thread for Time Warner Cable Southern California

Map of the TWC So Cal service region is at the bottom of this 1st post.

Many find the following links helpful.

Channel Lineups

Features by TV Plan

Pricing Guides

Programming Alerts

Cable Users FAQ

 

http://forums.timewarnercable.com/

Road Runner HSI Forum FAQ

TWC WiFi provides the company's high-speed Internet subscribers with free Internet access away from home in a relatively small area of about 40 miles.Read the LA Times Article TWC rolls out Wi-Fi service in Los Angeles UPDATE 8 months after the LA Times article TWC announced it has 3,000 hotspots in the Los Angeles area with plans for 10,000 by year end. Found here: Comcast, Time Warner & three other cable firms team up on WiFi network

Find a Wi-Fi hotspot

 

The Corporate Blog: Untangled a look behind the scenes at one of America's largest cable companies


When you have a suggestion or unresolved situation bring it to the company's attention by email, phone, letter or Live Chat support.

You are not alone


 

Switched Digital Video (SDV)

Question: Why can't I view some channels on my TiVo Series3 or newer model using a CableCARD?

Answer: TiVo Series3 and newer are not able to access channels delivered using two-way technology, including Switched Digital Video (SDV) technology.

However, TWC has worked with Cable Labs and TiVo Inc. to develop an external device called the Tuning Adapter, which allows customers with CableCARD-equipped TiVo DVRs to receive programming delivered using SDV technology, while they continue to enjoy all the features of their TiVo DVRs.

Please note Tuning Adapter do not provide access to our other interactive features (such as the Electronic Programming Guide, Video On Demand, and other two-way services HD TiVo DVRs are not designed to access). For more information, see links past the next section on CableCARDs.

New FCC Regulations Give Consumers Easier Access to CableCARDS

August 11th, 2011 from TiVo Blog The wait is finally over. CableCARDs are now easier than ever to obtain and install in your TiVo Premiere, TiVo Series3 or TiVo HD DVR. On August 8th, 2011 the new rules and regulations on CableCARDS the FCC adopted last fall went into effect. What this means for you Cable operators are now required to:

Price CableCARD rental fees uniformly and disclose fees prominently both on their websites and rate cards;
Provide discounts on the price of programming packages that include set-top box rentals by the cost of the set-top box rental for customers who bring their own retail set-top box;
Not impose fees on customers using consumer owned set-top boxes that they do not assess on customers using operator-leased set-top boxes;
Permit self-installation of CableCARDs (although some providers have until November 1, 2011 to comply with this requirement);
Provide accurate information about CableCARDs and CableCARD compatible devices;
Provide multi-stream CableCARDS by default (unless the customer specifically requests a single stream card;
In any professional installation, arrive with the correct number of functioning CableCARDs;
Ensure that customers can use their retail devices to access to of the all linear channels that comprise the cable package to which they subscribe (including switched digital channels); and
Provide accurate information about CableCARDs, CableCARD compatible devices and, in any professional installation, arrive with the correct number of functioning CableCARDs - stuff you would think is so basic that it shouldn't have to be spelled out in regulation.

For additional information regarding CableCARDs and consumers' rights visit CableCARD: Know Your Rights or Digital Cable Compatibility: CableCARD-Ready Devices.

If you have questions as to whether your cable operator is complying with the CableCARD rules, you can email the FCC at CableCARDEnf@fcc.gov or call (202) 418-1160. To file a complaint, visit File Complaint.

ADDITIONAL LINKS Thanks to The Gadgetress

* Switched Digital Video - Will it impact you? (TiVo)
* How to install a Tuning Adapter for switched digital video (TiVo)
* Switched Digital Video (SDV) & CableCard compatibility (Green Button Forum for Windows Media Center)
* TiVo and cable industry unveil Switched Digital Video workaround (CNET's Crave)
* FCC Vacates SDV Rulings Against Time Warner Cable, Cox (Multichannel News)

Espanol
 

On July 31, 2006 Time Warner Cable (TWC) replaced Adelphia and Comcast and serves about 1.9 million subscribers in Los Angeles. This thread merged Adelphia L.A. with TWC L.A. and former Comcast L.A. joined our topic going forward. Adelphia topics remain at the beginning and TWC L.A. posts are at the tail end of this thread.

TWCLA Regional Map
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Edited by bgooch - 5/12/13 at 10:57am
post #2 of 8616
Now available in:

Calabassas Park
Diamond Bar/Rowland Heights
Hermosa/Manhattan Beach
Glendora
Redondo Beach
Santa Ana
Simi Valley
Villa Park
Yorba Linda

Can someone from these communities post their experience with Adelphia HD?
post #3 of 8616
You might do a search. I know someone from Yorba Linda posted his experiences with it a while ago. I can't remember who it was though. I think they are still doing a lot of testing so it will be hard for anyone to make a good judgement. I just want to hear from someone that can compare it to OTA and D*.
post #4 of 8616
Hi,

There are a couple comments on the So Cal Adelphia tests at hdtvpub.

Also, I talked to a tech rep at Adelphia who informs me that my city, Sierra Madre, and neighboring Arcadia, will be part of a later rollout phase next Spring. So if your towns aren't listed here, look to next Spring to possibly get your HD signals.

It's frustrating that I'm not in the first group as I can only receive NBC and PBS off-air at my location.


Raphael
post #5 of 8616
It's even more frustrating for me since I can't get ANY OTA signals!
post #6 of 8616
Quote:
Originally posted by tnili
Now available in:

Calabassas Park
Diamond Bar/Rowland Heights
Hermosa/Manhattan Beach
Glendora
Redondo Beach
Santa Ana
Simi Valley
Villa Park
Yorba Linda

Can someone from these communities post their experience with Adelphia HD?

Notice how these are the nicer parts of Orange County, but I wouldn't blame them for doing it there.... Most of the upper class probably have HDTV before people with less income. Except for the case of Santa Ana but that is there main office if that means anything. I WANT HD in ANAHEIM!!! They pushed it back from Sept to OCT and I just called so now its Dec-Jan.
post #7 of 8616
I'm in Fullerton and they originally told me "late-June", then "late-July", now "we don't know"

Seriously considering taking a look at this new VOOM DBS service
post #8 of 8616
Quote:
Originally posted by Rafter Man
I'm in Fullerton and they originally told me "late-June", then "late-July", now "we don't know"

Seriously considering taking a look at this new VOOM DBS service

Will you please elaborate on this VOOM DBS service. Right now Adelphia would be my only way to go HD because I just don't have the cash to shell out 500 on a reciever. Also satelite makes you buy the HD reciever plus pay the service fee. I like how Adelphia charges 9.95 and the box is rented
post #9 of 8616
I sure would like to see Adelphia here in Salisbury MA. do HD. I'm just using them for Cable modem / Broadband. DirectTV and some OTA HD is my supplier.
post #10 of 8616
Quote:
Originally posted by Perfectchris
Notice how these are the nicer parts of Orange County, but I wouldn't blame them for doing it there.... Most of the upper class probably have HDTV before people with less income. Except for the case of Santa Ana but that is there main office if that means anything. I WANT HD in ANAHEIM!!! They pushed it back from Sept to OCT and I just called so now its Dec-Jan.

From what I can tell, most of the cities listed aren't even in Orange County. Only three of nine (Santa Ana, Yorba Linda and Villa Park) cities are in OC. I have no clue where Calabassas Park is - and neither does mapquest. But it does make sense that they started rolling out where their main office is and "more affluent" areas first. That's why I bought the crappiest place in a nicer neighborhood I'm still waiting for them to roll out service in my area and won't buy an HDTV until the service is offered.
post #11 of 8616
I live in Redondo Beach and saw the update to the website this afternoon. When I called, they said that it's not actually available in RB yet, and didn't have an ETA. The original estimate was late October, so I think it's probably still on schedule.
post #12 of 8616
i won't believe it until i actually get confirmation from someone from these "Adelphia HDTV" cities.

even if it's true about adelphia finally rolling out their HD, their lineup is very weak. worse than what you can get for free via OTA. no CBS. instead you get HBO/SHO (if you pay extra).

unless adelphia steps up and brings a lineup card that is on par with comcast, i'll stick w/ D*tv.

i'm in fullerton as well and i was able to get HD OTA reception via Channel Master Stealthtenna. didn't think it would pick it up, but it was a most serendipitous turn of events. i think i'm around 35 miles from mt. wilson.
post #13 of 8616
Quote:
Originally posted by gingurus
i won't believe it until i actually get confirmation from someone from these "Adelphia HDTV" cities.

even if it's true about adelphia finally rolling out their HD, their lineup is very weak. worse than what you can get for free via OTA. no CBS. instead you get HBO/SHO (if you pay extra).

unless adelphia steps up and brings a lineup card that is on par with comcast, i'll stick w/ D*tv.

i'm in fullerton as well and i was able to get HD OTA reception via Channel Master Stealthtenna. didn't think it would pick it up, but it was a most serendipitous turn of events. i think i'm around 35 miles from mt. wilson.

OTA the only thing u get is CBS, NBC, FOX, ABC AND PBS, right? And does it work where they only broadcast certain shows in HD or is everything in HD?
post #14 of 8616
you are correct in that you only get those channels via OTA, but my point was that's all you get w/ adelphia HD anyways.

only certain primetime shows and some sporting events are broadcast in HD for all of the aforementioned channels, except for PBS, which runs a 24hr HD loop. this is the case whether you have OTA HD, cable HD, dish HD, etc.

it won't be another 3-4 years until everything will be broadcast in HD.....and that's not even 100% at this point.
post #15 of 8616
I know, thats alarming to know just after I bought my Hitachi LCD tv... but still its great but I wish there was a way to get the HD channels I want. I only want the local channels and ESPN HD. Everyone made it as if by 2005 or 2006 there must be HD. To the typical Joe, he doesn't know cable can be broadcasted in analong (please correct me if im wrong). but anyways, I think its a baragin to pay 10 bucks a month to rent the box instead of shelling out 500-600 bucks for the box and get an antenna. Anyone know if they sell HD recievers on ebay?
post #16 of 8616
Quote:


Originally posted by Perfectchris
Anyone know if they sell HD recievers on ebay?

Of course! They sell everything on Ebay!

You can get Samsung SIR-T150's and T151's for $200-$300, new or used. I bought a used T150, upgraded its firmware, and it works fine fo me.

As for what's available OTA, there's a difference between DTV (digital TV broadcasts) and ED/HDTV (higher resolutions). There are *many* local stations with DTV broadcasts, including all of 2-13, plus several spanish language stations, and both PBS stations (KCET & KOCE). Actual ED content (480p) is available from Fox, HD (720p) from ABC, and HD (1080i) from CBS, NBC, WB, and KCET.

Most of the new fall schedule is now available in some form of ED/HD. See "http://mywebpages.comcast.net/dstarlin/hdtv/Fall.htm"
post #17 of 8616
Does anyone know how to be a beta tester? Do i need to call them or do they usually pick certain people.... Thanks
post #18 of 8616
Good News

Stopped by the local Fullerton office after voting and was able to schedule a set-up for next Tuesday. The girl told me they are not advertising availability in Fullerton yet but they started taking appointments yesterday. They didn't have very much information so I'll just wait in see. I know the HD selection will be pretty sparse for awhile so I'll probably switch to Voom or Superdish in a few months. I have to prove to my wife first that the PQ will be worth the extra $$$.

I will post with my impressions - I have a 50" Sammy DLP but I believe that the box will not be DVI-enabled unfortunately.
post #19 of 8616
aawwww..... I want Anaheim to have it. I dont care how many channels, but I wonder if the box they give you will be able to get Digital Cable on it, I would assume it can.
post #20 of 8616
If they are taking walk-in appointments in Fullerton then just what exactly was the purpose of the priority installation list? I signed up for priority installation on 3/31/03, and have called numerous times. I would have expected that the list would have been honored, a good customer service oriented company certainly would have, but dealing with Adelphia I should have known better.

bwb
post #21 of 8616
Just got off the phone with Adelphia. Apparently only limited portions of Fullerton now have HDTV availability. They now report that my neighborhood won't have it until January (I'm sure that date will be just as real as the promised June launch, Summer launch and October launch). This kind of blows the theory of them prioritizing wealthy areas, as I live in a neighborhood of million dollar plus homes. Also, still no word on the availability of KCBS.

bwb
post #22 of 8616
bwb,

i love it that they said "only certain areas of fullerton" which obviously doesn't include your neighborhood or mine. they probably only have HD in fullerton on that one street where one side of the street is yorba linda and the other side is fullerton.

rafter man,

you're good news will be a bad one real quick when you realize that adelphia is just pulling your leg. good luck anyways. i gave up on these fools long ago.
post #23 of 8616
I want to give up like the rest of you but I don't see any other realistic and cost efficent approaches of getting HD. I want to avoid buying the reciever which is why I am waiting for Adelphia to do this.
post #24 of 8616
I'll let everyone know how it goes next week. I also signed up on the website pretty early but never heard anything back. I got frustrated by calling the Adelphia main customer service line which is why I went to their office on Harbor Blvd. I would not be surprised if the "certain areas of Fullerton" is incorrect - this doesn't make any sense. If you get a chance, I would recommend stopping by their office to see if they let you schedule an appointment.

Also, I asked about the possibility of self-installation and they said this was impossible. Not sure what is so hard about hooking up a cable box but that is their rule.
post #25 of 8616
perfect chris,

you answered your own question. there is no other ecomical way to get HD. cable is your only option is minimal costs is a concern.

problem......if you're waiting for adelphia to launch HD in anaheim, be prepared not to have HD until spring/summer '04. if you're ok with that, then relax and have comfort in knowing that you'll be watching cheap, convenient, HD come next summer.

you basically have two choices. spend the $$$ now and get HD via OTA or wait at least 6 months for cable. i'm not a patient man so i opted for the former. how patient are you?
post #26 of 8616
Gingurus,
There was no question being asked.... I was simply stating for conversation purposes that it was the only economical way.
post #27 of 8616
I gave up waiting for Adelphia HD and got a Samsung SIR-T151 and Silver Sensor for OTA HD. Total cost was $280.

I get CBS, NBC, ABC, PBS, FOX, WB, UPN and some other local DT stations. Suddenly, Adelphia's offering does not look so good to me. The only channels they would add right now are HBO and SHOW.

I think I will stick with OTA until Adelphia adds more HD stations like ESPN, HDNET, and STARZ. Hopefully, by then they will also rollout the Motorola 6208 so I can put my TiVo out to pasture.
post #28 of 8616
I GOT IT!!!

Yesterday Adephia tech spent 2 hours at my house trying to install the HD cable box. I wasn't at home but I called my wife and asked her to ask the tech of the box was DVI-enabled. His reply was yes, it does have S video....first bad sign.

Called back later and wife said tech had left and HD was finally up and running and looked great. After speeding home, I realized that the PQ improvement was due to the change from S video on the old box to 480i component on the new box. According to the tech, this was HD!!!!

Called Adelphia customer service to see what's up but all they could do was tell me that someone would call me.

I switched the component cables over to the HD input and still no joy. I then remembered that there was a set-up menu so I got onto the web and looked it up. After a few simple steps and voila, HDTV!!!

It's a good thing that Adelphia does not allow self-installation for this

First Impressions: Box is nice-looking and goes well with my other equipment. I like the remote a lot and the channel changing is a LOT faster than with the old DCT2K box. PQ is fantastic to my eye. I am not too familiar yet to tell if there is any compression causing PQ loss but so far it looks good to me. My wife was blown away and it makes watching SD almost hurt our eyes. I do like the PQ improvement in SD with the component cables but I will be a lot happier when there are more HD channels. Tech said ESPN and Discovery are coming soon but no word on CBS. I'll keep it for awhile to see how fast they add new HD channels and consider satellite if they are not adding more channels soon
post #29 of 8616
[quote]Originally posted by Rafter Man
[b]I GOT IT!!!

Rafterman,
Where do you live?

Are you saying there is no DVI output?

If you have OTA how does it compare?

Thanks,
Michael
post #30 of 8616
Don't mean to but in but I remember him saying he lives in Fullerton.
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