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Los Angeles, CA - TWC - Page 48

post #1411 of 8616
3/1/06 at 1:03pm
HDNet/2 disappeared this morning in Eagle Rock. Adelphia demanded $5/mo to get them back. They also threw in iNHD/2, brought back ESPN2 and the worthless NFL channel. ESPN is still $1.50 on top of the new and improved pricing.

PQ is good on all HD channels Some (HDNet) better than others, probably because the source is better.

Adelphia is making one last grab for the money before fading into history.
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post #1412 of 8616
3/1/06 at 5:31pm
the only new channel working for me is espn2, everything else is no good......

I had the hdnet's for a few days now, but the heavy pixelating make it unwatchable...and there is nothing on inhd's. this is an awesome free preview
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post #1413 of 8616
3/1/06 at 7:08pm
I'm getting Moxi listings for InHD 1&2 but no programming. Just the "blue screen".
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post #1414 of 8616
3/1/06 at 7:18pm
Came home from work and found that here, in Los Feliz, everything is available but, now that the preview is over. inaccessible. Called Adelphia to see if the $5.00/mo charge would add all of these new channels. It does.

Now, I know we all love to bash Adelphia and usually with good reason (my cable was out for the entire day yesterday due to the rains, I guess, and the best the service rep could say was that Adelphia usually fixes these "glitches" very quickly...I called after it had been out over 15 hrs.!). But I lucked out today with one of the funniest reps I've ever encountered. Anyway, he informed me that he could lower my bill by hooking me up with some new Advantage Pac that would include everything I have now (Internet, all HD channels plus HBO-HD, SHO-HD, ESPN-HD) for $95/mo. (I've been paying $125/mo. with a sort of "a la carte" selection). The HD Plus package (which has all of these new channels) is $5/mo extra. So, bottom line, I'm saving $30/mo.

This is good for 3 mos., but after one month I can call and get a longer term deal since I've been with Adelphia for over 6 yrs. That could be all jive, but, at least, for 3 mos. I'm saving almost $100. And I got a few good laughs from this guy, which I desperately needed after my lousy day at work.
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post #1415 of 8616
3/1/06 at 7:30pm
Here's the situation in Anaheim Hills:
Everything I had gained as part of the free preview (HD Net, HD Net Movies, and ESPN2-HD) are now gone with the "subscription" message showing up. 950 and 951 (presumably inHD and inHD2) are now present but with a "subscription" message and no guide data. NFL-HD (worthless) is still present as well as all the basics). I don't subscribe to any of the movie channels, so can't comment on those. My guess is that the free preview is now over as far as Adelphia is concerned, even though I had the HDNet channels for a grand total of 4 days (they appeared some time in the middle of last Friday). Also odd is that I subscribe to ESPN-HD and it is still there, but ESPN2-HD disappeared..... Nice work Adelphia

Guess I get to have one of those one-sided conversations with customer service like others in this thread. "HD Package, we don't have one of those, we don't even offer those channels....."

UPDATE: I called and the rep knew exactly what I was talking about. She said it would be 5 dollars and would replace my ESPN-HD subscription. I also got the offer to try all the movie channels for 3 months for free and it actaully dropped my bill (due to internet bundling) from 130 to 110 per month. She confirmed it would include the HD versions and the OnDemand versions (except Starz OnDemand). She also confirmed that this is the equivalent of the "Ultimate" package and the the Ultimate package does NOT include the HD-Plus tier. It is still $5 additional. HD channels haven't come up yet, but the movie channels were up immediately. She walked me thru each one to make sure they were up and she said to call back if the HD channels didn't come up within 10 minutes. Quite a pleasant suprise.
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post #1416 of 8616
3/1/06 at 8:50pm
Quote:
Originally Posted by jasonvr View Post

Here's the situation in Anaheim Hills:
Everything I had gained as part of the free preview (HD Net, HD Net Movies, and ESPN2-HD) are now gone with the "subscription" message showing up. 950 and 951 (presumably inHD and inHD2) are now present but with a "subscription" message and no guide data. NFL-HD (worthless) is still present as well as all the basics). I don't subscribe to any of the movie channels, so can't comment on those. My guess is that the free preview is now over as far as Adelphia is concerned, even though I had the HDNet channels for a grand total of 4 days (they appeared some time in the middle of last Friday). Also odd is that I subscribe to ESPN-HD and it is still there, but ESPN2-HD disappeared..... Nice work Adelphia

Guess I get to have one of those one-sided conversations with customer service like others in this thread. "HD Package, we don't have one of those, we don't even offer those channels....."

UPDATE: I called and the rep knew exactly what I was talking about. She said it would be 5 dollars and would replace my ESPN-HD subscription. I also got the offer to try all the movie channels for 3 months for free and it actaully dropped my bill (due to internet bundling) from 130 to 110 per month. She confirmed it would include the HD versions and the OnDemand versions (except Starz OnDemand). She also confirmed that this is the equivalent of the "Ultimate" package and the the Ultimate package does NOT include the HD-Plus tier. It is still $5 additional. HD channels haven't come up yet, but the movie channels were up immediately. She walked me thru each one to make sure they were up and she said to call back if the HD channels didn't come up within 10 minutes. Quite a pleasant suprise.

I just called and instantly now have, for $5:

espnhd
espn2hd
hdnet
hdnet movies
inhd
inhd2

Came on a second after giving the ok.. just waiting for the new channels to get the guide information. Not bad for $5, nice deal! I live in La Verne, which is based out of the Glendora office. Also, I was told that On Demand was available in HD, but after a quick look, I didn't see anything that said "HD". I wonder if it is automatically upconverted?
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post #1417 of 8616
3/1/06 at 9:14pm
Quote:
Originally Posted by yarrumc View Post

I just called and instantly now have, for $5:

espnhd
espn2hd
hdnet
hdnet movies
inhd
inhd2

Came on a second after giving the ok.. just waiting for the new channels to get the guide information. Not bad for $5, nice deal! I live in La Verne, which is based out of the Glendora office.

Well aren't you the lucky one After about 45 minutes, my HD tier hadn't authorized, but the movie channels came on immediately (including the HD versions), so I initiated several triggers on my Moxi box and called customer service. Got right thru to someone who could see that I had added the package and that everything should be fine. He sent a signal to the box, which either independently, or in combination with the triggers, caused guide data to appear for inHD and inHD2, however, still no channels. So, currently this is my situation:

902 - CBS - OK
904 - NBC - OK
907 - ABC - OK
911 - FOX - OK
928 - PBS - OK
930 - DIS - OK
931 - HDNet - "subscription" message
932 - HDNet Movies - "subscription message
938 - NFL-HD - OK even though it is supposed to part of the package
939 - ESPN-HD - "subscription" message
940 - ESPN2-HD - "subscription" message
950 - inHD - "subscription" message
951 - inHD2 - "subscription" message
951 - HBO - OK
963 - Cinemax - OK
971 - Showtime - OK

The customer service rep said there was nothing more he could do from his end. He said to either stop by the local office tomorrow, or call back to the same number tomorrow. He informed me there is no way to call the local office anymore, it has to be routed thru the central customer service number. So basically, I just added a $5 service and lost two channels (assuming ESPN and ESPN2 would be considered one thing if it were to stay a separate service) I was already paying for. It certainly has been a rollercoaster day with Adelphia.

Good luck to all those out there attempting to add this package.
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post #1418 of 8616
3/1/06 at 10:04pm
In Encino, today, I lost HD Net and HD Net Movies and ESPN2HD, though the guide info is still up, but when I try to watch, I get the subscription message. Now, I have INHD1 and INHD2 guide info, but with the subscription message. After a 20 minute wait to speak with csr (my call was "really" important to them), the moron I can't get those channels. I said I already had them but they went away. Then he said they'd be back on March 4. And he said there would be no extra charge. So basically, he had no idea what he was talking about.
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post #1419 of 8616
3/1/06 at 10:50pm
You know, I knew this was coming, even during my discussion this morning with the Adelphia rep who said she didn't know about the "preview" and who had no idea about the new HD channels. So, after reading some messages from the rest of you, I caved in and called Adelphia back tonight, and voila', after agreeing to pay $5 extra, in a matter of seconds, I was receiving all of the additional HD channels here in Sherman Oaks.

Nice stuff, InHD and a few additional movie channels (thank you Mark Cuban), but I'll still never, ever watch the freakin' NFL channel.

BTW, the rep confirmed that TimeWarner will be taking over effective May 1.
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post #1420 of 8616
3/1/06 at 11:18pm
Quote:
Originally Posted by joe221 View Post

I'm getting Moxi listings for InHD 1&2 but no programming. Just the "blue screen".

It took 2 phone calls to A* but now I have all the channels.
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post #1421 of 8616
3/2/06 at 8:27am
Thank you Joe and Jeg for telling me what I should have already known -- call again! I called this morning; my call was picked up immediately by an unusually competent csr. I simply said: sign me up for the $5 HD programming, and three seconds later it appeared on my tv. I asked her if there was a record of my call from last night; she said yes; I suggested that someone inform that csr who had no idea what I was talking about so that other customers are not subject to his wrong information. She also confirmed that this would cost me $5 instead of, not in addition to, the $1.50 for ESPN HD

Also, last night's csr told me that the two InHD channels are just pay per view. I told him that couldn't be possible given the programming I've seen in the lineup. I also went on a web site for those channels and there's nothing that indicated it was pay per view. Maybe on occasion they might show a ppv event. Anyone know about that?

In sum, things are looking good. Wish list still includes: TNT HD (though AVS forum contains many criticisms of the TNT HD picture); the next Moxi software upgrade (see Moxi forum for info from Moxi guy presentation) and the new box with Moxi mate (with double storage space). Overall, can't complain . . . . oh, wait a minute, yes I can.
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post #1422 of 8616
3/2/06 at 11:53am
Here is the information about INHD and INHD2 (proving again that A*'s csr was wrong):

INHD and INHD2 are subsidiaries of iN Demand, a leading Pay Per View (PPV) and Video on Demand (VOD) provider in the United States. The company is owned by Comcast iN Demand Holdings, Inc., Cox Communications Inc., and Time Warner Entertainment-Advance/Newhouse partnership.

INHD and INHD2 are dedicated high-definition television channels available only on cable TV in the USA. The content of both channels are available in wide-screen, high-resolution format and will also feature Dolby Digital 5.1 audio when available. While the audio is equivalent to most DVDs, the picture quality is superior. iN Demand is working with major digital file-server vendors and set-top manufacturers to deliver its HD content in the 1080i format.

The INHD channels, which are 24-hour, 7 days per week, 52 weeks per year linear networks are not pay per view channels, rather they are available to cable subscribers with HD service in several cable systems across the USA, usually at no additional charge other than the cost of the HD cable tuner. The channels feature several hundred hours of movies, sports, and general interest programming that maximize the HD experience.

iN Demand has agreements with The Tennis Channel, The Hallmark Channel, NBA TV, College Sports Television Network, and the Anime Network to carry their content when available in HD. Additionally, INHD has exclusive rights to historic Olympic footage, approximately 20 IMAX films, Paramount films, The Twilight Zone featuring Forest Whitaker, and Major League Baseball for the 2004-5 season.
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post #1423 of 8616
3/2/06 at 11:55am
You guys are killing me! This *still* isn't available out of the Fullerton office. I think I'm going to have to stop reading this thread...

Dan
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post #1424 of 8616
3/2/06 at 2:35pm
Well after waiting many years for Adelphia to upgrade the East San Fernando Valley, I finally have HDTV.

I now need to look into the HD package that is only another $5.00. I am sure I will need to speak with at least two different csr people to get it going.
Hell, I am just happy to not have the worst tv of anyone I know anymore.
Thanks Adelphia!!!!!!
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post #1425 of 8616
3/2/06 at 2:54pm
Quote:
Originally Posted by sarny View Post

Well after waiting many years for Adelphia to upgrade the East San Fernando Valley, I finally have HDTV.

I now need to look into the HD package that is only another $5.00. I am sure I will need to speak with at least two different csr people to get it going.
Hell, I am just happy to not have the worst tv of anyone I know anymore.
Thanks Adelphia!!!!!!

Based on my experience with the new package, if they tell you to wait 20 minutes after they send a signal. They don't know what they're doing. The second CSR chaged a setting and told me to tune to a channel, NOW. It was there! Instantly.

She also told me that once I change to the $5 package and can not revert to ESPN for $1.50. OK by me!
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post #1426 of 8616
3/2/06 at 4:06pm
Quote:
Originally Posted by jegesq View Post

You know, I knew this was coming, even during my discussion this morning with the Adelphia rep who said she didn't know about the "preview" and who had no idea about the new HD channels. So, after reading some messages from the rest of you, I caved in and called Adelphia back tonight, and voila', after agreeing to pay $5 extra, in a matter of seconds, I was receiving all of the additional HD channels here in Sherman Oaks.

Nice stuff, InHD and a few additional movie channels (thank you Mark Cuban), but I'll still never, ever watch the freakin' NFL channel.

BTW, the rep confirmed that TimeWarner will be taking over effective May 1.

I agree, I can't justify the NFLHD channel. I guess if you are a hardcore fan, but all year round? I say they get rid of that and substitute with TNTHD or UniversalHD.
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post #1427 of 8616
3/2/06 at 4:26pm
One more thing to add, I just had the HDTV hooked up today and the installer brought the new Moxi box with the built in dvd player. It nice to have one box for HDcable, dvr, and dvd. Very clean looking.
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post #1428 of 8616
3/2/06 at 4:27pm
Quote:
Originally Posted by yarrumc View Post

I agree, I can't justify the NFLHD channel. I guess if you are a hardcore fan, but all year round? I say they get rid of that and substitute with TNTHD or UniversalHD.

I'm with you! At least it's not Logo-HD! Not that there's anything wrong with that!
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post #1429 of 8616
3/2/06 at 5:26pm
Quote:
Originally Posted by sarny View Post

One more thing to add, I just had the HDTV hooked up today and the installer brought the new Moxi box with the built in dvd player. It nice to have one box for HDcable, dvr, and dvd. Very clean looking.


Interesting.. did we know about this (Moxi thread readers)? I didn't know they were rolling these out or substituting them. I wouldn't care for one myself, but still interesting.
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post #1430 of 8616
3/2/06 at 6:31pm
Quote:
Originally Posted by yarrumc View Post

Interesting.. did we know about this (Moxi thread readers)? I didn't know they were rolling these out or substituting them. I wouldn't care for one myself, but still interesting.

Moxiguy, at Moxipalooza, said that Adelphia was going to start rolling out the MoxiMate, so maybe the DVD combo main box is some fall out of that. The DVD was quite interesting, even more interesting when combined with the Mate since it can send either TV or DVD to the other TV with the Mate. The only bad part is that there is no upconversion capability in the box, so it comes out at 480i I believe (maybe 480p in the next SW release wen 480p comes back as an output option).
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post #1431 of 8616
3/2/06 at 6:36pm
Quote:
Originally Posted by jasonvr View Post

Well aren't you the lucky one After about 45 minutes, my HD tier hadn't authorized, but the movie channels came on immediately (including the HD versions), so I initiated several triggers on my Moxi box and called customer service. Got right thru to someone who could see that I had added the package and that everything should be fine. He sent a signal to the box, which either independently, or in combination with the triggers, caused guide data to appear for inHD and inHD2, however, still no channels. So, currently this is my situation:

902 - CBS - OK
904 - NBC - OK
907 - ABC - OK
911 - FOX - OK
928 - PBS - OK
930 - DIS - OK
931 - HDNet - "subscription" message
932 - HDNet Movies - "subscription message
938 - NFL-HD - OK even though it is supposed to part of the package
939 - ESPN-HD - "subscription" message
940 - ESPN2-HD - "subscription" message
950 - inHD - "subscription" message
951 - inHD2 - "subscription" message
951 - HBO - OK
963 - Cinemax - OK
971 - Showtime - OK

The customer service rep said there was nothing more he could do from his end. He said to either stop by the local office tomorrow, or call back to the same number tomorrow. He informed me there is no way to call the local office anymore, it has to be routed thru the central customer service number. So basically, I just added a $5 service and lost two channels (assuming ESPN and ESPN2 would be considered one thing if it were to stay a separate service) I was already paying for. It certainly has been a rollercoaster day with Adelphia.

Good luck to all those out there attempting to add this package.

So I called back this morning before I went to work, and the CSR insisted that the channels would not be enabled until March 4th. When I told her that other people in the LA area had the channels instantly when they ordered the package. She didn't know how the other people could have it instantly, so I just gave up. Maybe I should try again. I did confirm with her that I am not paying for any HD right now since I am not getting any additional, including ESPN-HD. This is such a mess. I know the programming is there since I had ESPN-HD, but because the package is not "enabled" yet, I can't get the content that I know is flowing down the pipe.
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post #1432 of 8616
3/2/06 at 7:56pm
Quote:
Originally Posted by dadndudes View Post

Just got home, fired up the set, checked the HDNets, still the same crap. Completely unwatchable. Finally got on the phone with Adelphia and their rep claimed no one else has reported this problem with the new channels. I told him there have been other reports in other SoCal areas from the initial launch of these channels. His reply, "If you are getting heavy pixelation on these channels, it must be a weak signal problem at your end. I'll set up a service call for you!" AAAARRRGGHHH!! After setting him straight again about the issue, he recognized the problem is at the headend and will "get their team of engineers" on it right away. Can't believe no one else has complained about this yet. Guess we'll see how long it takes. Any predictions?


I just went thru the same thing with a csr...I told her that the problem can't be on my end, but she couldn't see any problems reported..blah blah blah....so she said all she could do is make a note and have to wait til tommorow for an engineer to look into it....

HDNet's has been unwatchable for me ever since the free preview, and still is...
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post #1433 of 8616
3/2/06 at 8:53pm
I'm in Santa Monica and I'm not seeing any of these new HD channels. Anyone know why?
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post #1434 of 8616
3/2/06 at 9:38pm
Quote:
Originally Posted by Chase265 View Post

I just went thru the same thing with a csr...I told her that the problem can't be on my end, but she couldn't see any problems reported..blah blah blah....so she said all she could do is make a note and have to wait til tommorow for an engineer to look into it....

HDNet's has been unwatchable for me ever since the free preview, and still is...

Still the same HDNets crap almost a week after launch. Worst part is I'm paying for it now (HD Plus pack). INhd channels went active yesterday glitch free. After speaking to a couple of Adelphia CSR's it escalated to a supervisor who insisted I needed a service call to evaluate the problem. Sure thing, schedule a service call, find there's nothing wrong with my signal feed, reimburse me for my time wasted. "Sorry, we can't do that, sir." How about crediting my account a month's bill? "We can give you a partial credit if the problems persist." How much? "About half off." Set it up! At least it won't be a complete waste of time.
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post #1435 of 8616
3/2/06 at 9:43pm
Quote:
Originally Posted by dadndudes View Post

Still the same HDNets crap almost a week after launch. Worst part is I'm paying for it now (HD Plus pack). .


Isn't that just salt in the wound !

Problem's at the headend.
Too back the csr's in Colorado don't know that.
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post #1436 of 8616
3/3/06 at 9:32am
I just called and had them set me up with the HD package for the additional $5.00. They got it turned on immediatly. I called my wife at home and she confirmed everything was working. I do not subscribe to the channels over 100, so I do not get NFL network. Which means I didn't get NFL-HD, but now I do since it's part of this HD package. It may not have anything good, but at least I have it.

My friend in Woodland Hills called to do the same and they turned his on instantly as well, but then he noticed that he lost ESPN-HD. He called back and the csr told him they were having problems with it, but they were working on it. She offered to put back ESPN-HD for $1.50, but he would lose HDnet and all the rest. He didn't do that, hoping they get it fixed soon. The csr said others were having the same problem.

All in all, I'm pretty happy with Adelphia regarding this. It took them a while, but at least we got some additional channels. Now if I could just get more capacity on my Moxi box, but that's a discussion for another thread.
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post #1437 of 8616
3/3/06 at 10:13am
Quote:
Originally Posted by Menzo View Post

I'm in Santa Monica and I'm not seeing any of these new HD channels. Anyone know why?

Altho I'm out in the Inland Empire in Ontario I'm in the same boat as you. However I called Adelphia yesterday and the customer rep told me that Adelphia would still be rolling out the new HD channels in more areas including mine during the month of March. He claimed I would get a mesage on my current cable box letting me know when it became available in my area.

We'll see if he knows what he's talking about.
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post #1438 of 8616
3/3/06 at 11:56am
Quote:
Originally Posted by Penton-Man View Post


Isn't that just salt in the wound !

Problem's at the headend.
Too back the csr's in Colorado don't know that.

Any chance your signal is too weak, after sending more data to you? You may want to experiment and get a signal booster from somewhere like Radio Shack and see if it makes a difference. If you have a splitter, maybe reduce the amount of splitting, to see if the signal clears up. If you have the Moxi, this could be an issue. I had HD break ups in the past, Adelphia came out and said my signal was too strong and used a 3 way splitter to bring down the signal. It has been stable every since.
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post #1439 of 8616
3/3/06 at 12:32pm
Quote:
Originally Posted by Menzo View Post

I'm in Santa Monica and I'm not seeing any of these new HD channels. Anyone know why?

I believe that Santa Monica is on a 750MHz system like Redondo Beach, which means not enough banwidth for new channels. Ever since the 2 cities next to me (Hermosa and Manhattan Beach) got DiscoveryHD and CinemaxHD 15 months ago I've been going down to the main office to bug them about when we will get them. There answer has always been that we are working on getting the hardware upgraded. I had hope in December when DiscoveryHD showed up for 2 weeks on my QAM tuner on channel 123-1, and it looked great. Channel 123 is at 780MHz which is above the 750MHz limit, so I thought they had upgraded. But the channel disappeared mid December and hasn't been seen since.

I went in last week to ask about the new channels and they are now telling me that maybe Time Warner will upgrade the hardware when they take over sometime in August, but they don't plan to do anything. So it's looks like anyone on Adelphia's 750MHz systems is screwed until Time Warner takes over, which can't happen fast enough for me.

Sorry for the rant, but I REALLY HATE Adelphia at the moment.
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post #1440 of 8616
3/3/06 at 1:34pm
Quote:
Originally Posted by jrg70 View Post

...they turned his on instantly as well, but then he noticed that he lost ESPN-HD.

Me, too, and I have people coming over tomorrow for Duke-Carolina. The first time I called they explained it's a "coding" problem, said they were referring it to my local office and gave me a service ticket number.

Three hours later--still ESPN-HD-less-- I call back to see if progress has been made. After checking with someone, the service rep comes back and explains that it's a system-wide problem and they're "aware of it." I ask if that's the same thing as addressing it and she says it will be fixed..."at some point." I could not extract anything more specific from her, not even a "non-binding, best-case estimate."

It didn't occur to me to ask her to roll me back to pre-HD Plus. I may have to brave the phone tree again... *sigh*
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