Originally Posted by llabine1
Little known fact...if this happens again make sure to unplug your cable box then reset the modem...everything has to be turned on in a certain order with the phone turned on before the cable box....I had a similar thing happen when I switched out cable boxes....its weird but it happens...I am happy you now are back up and running....
I have the cable into the house split. One side goes to the DVR, and the other side goes to the Arris modem (and then to my router+computers via RJ45 on the modem, and the nearest wall phone jack via telco on the modem to support all the phones in the house).
The DVR is thus totally independent of the Arris modem supporting Internet and phone.
I believe they simply hadn't yet gotten the telephone server up earlier the previous night and later in the day, as I had gone through the modem reset three times previously, all of which only succeeded in getting my modem's Internet lights lit up but no telephone lights.
It was only that fourth midnight reset (identical in procedure to all the earlier ones) which finally succeeded in restoring phone service. I'm sure the answer had to be on the TWC side.