Originally Posted by SPDICKEY
Actually they do, its an online service where you can set and change your call forward number. Find it at Time Warner Cable - MyServices https://myservices.timewarnercable.com/
in the phone area after you log in.
Ok... eventually, my first-time registration/login got handled. So eventually I was able to go to the above link and actually log in.
However the whole site does NOT appear to be compatible with Firefox. You must use IE. (EDIT: apparently, this may not be true)
Furthermore, it's not obvious from any "search" or FAQ or how-to or anything, that this "remote call forwarding" feature (as I call it) actually exists. All that ever appears, no matter what you look for (and even if you chat with the idiot CSRs in the TWC chat room) is reference to *72/*73 and this manual from-home-phone call forwarding control.
But, as it turns out, you are absolutely correct!!! Once you're logged into MyServices for your account (through IE), if you click on the MyHomePhone tab, and then click on the "getting started" link in the VoiceZone area on the page, you will quickly be taken to a "getting started wizard"
of sorts which is really a HELP page.
If instead, you push the "Go to VoiceZone" button at the bottom of the VoiceZone area on the page, a second IE window will open and it will then take a few minutes to actually load, but you will eventually be sent to the very same place you were instantly at through the "getting started" link in the original window. This is the "summary" page
of your settings for VoiceZone.
Anyway, it is apparently this whole amazing VoiceZone functionality which is where "remote call forwarding" via the Internet is buried. I never knew anything about this VoiceZone thing.
But as far as call-forwarding, you can genuinely set it on of off, conditional or unconditional, selective call forwarding, other special bells and whistles, and even set the call-forwarding number you want to be assigned... which is exactly what I've been looking for for years!!!
All from this fairly neat interface on the VoiceZone settings page
Too bad no TWC CSRs are aware that VoiceZone even exists! Every time I've ever called asking about "remote call forwarding" (really, assuming it was going to be accessed by calling into an 800-number) I've always been met by silence, or NO.
And I've never seen any mailer from TWC advising of this feature and functionality. Who knew? As the title says... "VoiceZone: Control and monitor your home phone from anywhere".
EXCELLENT! (just use IE, not Firefox)
EDIT: note that from the URL links in this post, I can seem to get to the pages via Firefox. So maybe it will work that way too, not just with IE.
Also, the PayExpress site is linked to from the MyServices site, but is not the same site and requires its own separate login and password. Cumbersome.