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Los Angeles, CA - TWC - Page 292

post #8731 of 8808
Quote:
Originally Posted by unclekirk View Post

I noticed this morning that my cable box (I am in Huntington Beach) has new software. I now can choose SD or HD program guide.
Also, DVR compensation is back on the settings, but I have not tested it yet.
Yes, we got version 7. I feel good again with DVR compensation. Many features described here:
http://www.avsforum.com/t/723830/time-warner-cable-navigator/18330#post_23912659
/Dan
post #8732 of 8808
Quote:
Originally Posted by unclekirk View Post

Señor Flea, I have a Cisco Explorer 8642HDC.

Ah, well that's why I have no "SD or HD program guide" option. Just an HD program guide option.

Moto 3400 box.
post #8733 of 8808
Anyone having issues many channels being out? Getting the: 'ONE MOMENT PLEASE, This channel should be available shortly' on LOTS of channels, TNTHD, A&EHD, HISTORYHD, etc, etc (too numurous to flip through/list), yet some are fine, like NatGeoHD (440) even though HistoryHD at 439 is out. DiscoveryHD is fine at 418, etc.

I noticed this yesterday when I tried to watch the Clippers game....every channel it was on, from SD to HD was out (about 4 different channels combined)!

So going on a full day now....

In Silverlake, TWC Eagle Rock office (former Adelphia), Moto 3400 box....
post #8734 of 8808
Quote:
Originally Posted by fleaman View Post

Anyone having issues many channels being out? Getting the: 'ONE MOMENT PLEASE, This channel should be available shortly' on LOTS of channels, TNTHD, A&EHD, HISTORYHD, etc, etc (too numurous to flip through/list), yet some are fine, like NatGeoHD (440) even though HistoryHD at 439 is out. DiscoveryHD is fine at 418, etc.

I noticed this yesterday when I tried to watch the Clippers game....every channel it was on, from SD to HD was out (about 4 different channels combined)!

So going on a full day now....

In Silverlake, TWC Eagle Rock office (former Adelphia), Moto 3400 box....
No problems in OC area (adjacent to LA) that I saw yesterday. I did have cable issues because of too many splitters that affected the Internet and phone services for a few days in a row.
post #8735 of 8808
Still getting nothing on the channels mention (+ many more).

Guess I'll have to call TWC if it's not cleared up by tomorrow mad.gif
post #8736 of 8808
No problems in the Valley. Hope you can solve it.
post #8737 of 8808
Anyone else get Dr Who on BBC America 'squished'? Dr Who xmas special: has black bands on the right and left, and bars on the top and bottom, so it looks HD-in-SD.
post #8738 of 8808
Quote:
Originally Posted by Tulpa View Post

No problems in the Valley. Hope you can solve it.

Not solved by itself.

Looks like I'm gonna have to call them, ugh.
post #8739 of 8808
Quote:
Originally Posted by SPDICKEY View Post

have to use a box supplied by Dish or DirecTV now of days. TWC doesn't want to roll a truck to cut off service, they'll just deauthorize the box.

http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-tv/digitalcon/i-received-notice-that-several-analog-channels.html
Nope, there is no USB port on the DTA to accept channel maps from a tuning adapter. Other than the cost, I don't know why SDV capability wasn't built into the DTA in the first place.

DTA are meant to be low cost devices, adding tuning adapter capability or anything other than basic functions wouldve added to the cost.
post #8740 of 8808
Quote:
Originally Posted by fleaman View Post

Not solved by itself.

Looks like I'm gonna have to call them, ugh.

So they reauthorized my DVR, no luck.
Did a hard reboot (was trying to avoid!!!!), no luck.

They scheduled a service guy to come out monday mad.gif

Roughly have at least 10 HD channels out. Counted about 4 SD channels, but honestly didn't want to spend so much time checking.

On a curious note: In the TWC phone menu prompt, it had a: "If you have Verizon Wireless, Press ***".

Verizon Wireless????
post #8741 of 8808
Quote:
On a curious note: In the TWC phone menu prompt, it had a: "If you have Verizon Wireless, Press ***".

Verizon Wireless????
http://www.google.com/search?q=%22verizon+wireless%22+%22time+warner+cable%22
post #8742 of 8808
Terrific. Now the odds of Verizon FIOS coming to my area is even less likely.

Not that the odds were good in the first place.
post #8743 of 8808
Quote:
Originally Posted by fleaman View Post

Terrific. Now the odds of Verizon FIOS coming to my area is even less likely.

Not that the odds were good in the first place.
I am in the same shoes, but note that Verizon stopped deploying FIOS because they want to focus on wireless. Bah! I want FIOS too to stop using TWC! Boo!
post #8744 of 8808
Can someone please confirm or deny that channel 357 (Universal Sports Network HD) is actually an HD 1080i channel? Sure looks like it's HD to me. Definitely 16x9. But I suppose it's conceivable they could have taken an otherwise "widescreen 16x9 SD" or some other subset of HD and are zooming/showing it 16x9 so that it fills the screen, but it wasn't truly the original 16x9 1080i HD program. Or, it could just be crappy cameras at those events that they're airing right now.

But it is for some reason shown in the Channel Lineup "TWC Sports Pass" tier grouped with the SD channels despite the fact that its name and picture seems to me that it is truly an HD channel as its name implies. Actually, the same mistaken grouping is true for channel 499 (Outdoor Channel HD) which clearly is in the channel number range normally associated with HD channels, but this channel is also shown grouped in with the SD channels for "TWC Sports Pass".

I've gone ahead and added this "TWC Sports Pass" tier to my lineup so that I can get the Olympics Trials coverage on USNHD (357) which is not shown on NBCHD (4.1/404) or NBCSNHD (469). Also this tier includes Tennis Channel HD which I want. But I was puzzled that the web site's newly revamped channel lineup page (which, by the way, is now pretty much the worst designed user interface I've seen replacing what used to be a simple and very intuitive and understandable design) claims it to be SD.

There are an awful lot of 4:3 ads on 357, but that may just be the low-quality overnight ads for crap. But there are also 16x9 ads too. So I guess I'll just treat this as an HD channel as I'm sure it is. At least it's 16x9, though it doesn't look quite as good as NBCHD. But we shall see tomorrow when the Olympic Trials is on and I can tell for sure.

Oh... and this tier is the only one which costs $9!!!
post #8745 of 8808
Quote:
Originally Posted by fleaman View Post

So they reauthorized my DVR, no luck.
Did a hard reboot (was trying to avoid!!!!), no luck.

They scheduled a service guy to come out monday mad.gif

Roughly have at least 10 HD channels out. Counted about 4 SD channels, but honestly didn't want to spend so much time checking.

On a curious note: In the TWC phone menu prompt, it had a: "If you have Verizon Wireless, Press ***".

Verizon Wireless????

I'm in the Eagle Rock coverage area too and my channels and internet went out the day before Thanksgiving. They couldn't fix it over the phone and a technician came out on Thanksgiving morning. Apparently a squirrel or something somehow messed with the cables that are coming from the post in my backyard. The guy fixed it and haven't had a problem since.
post #8746 of 8808
Quote:
Originally Posted by CaCHooKa Man View Post

I'm in the Eagle Rock coverage area too and my channels and internet went out the day before Thanksgiving. They couldn't fix it over the phone and a technician came out on Thanksgiving morning. Apparently a squirrel or something somehow messed with the cables that are coming from the post in my backyard. The guy fixed it and haven't had a problem since.

All channels or just some of them?
post #8747 of 8808
Quote:
Originally Posted by fleaman View Post

All channels or just some of them?

All channels. I did have a similar problem to what you described where a few HD channels stopped working and a technician also came out for that. He installed a signal booster that needs to be plugged into a power outlet in order for my cable to work.
post #8748 of 8808
Quote:
Originally Posted by CaCHooKa Man View Post

All channels. I did have a similar problem to what you described where a few HD channels stopped working and a technician also came out for that. He installed a signal booster that needs to be plugged into a power outlet in order for my cable to work.

Not just HD channels, some SD channels are out too.

Guess I'll know more monday when the tech comes by....
post #8749 of 8808
Quote:
Originally Posted by fleaman View Post

So they reauthorized my DVR, no luck.
Did a hard reboot (was trying to avoid!!!!), no luck.

They scheduled a service guy to come out monday mad.gif

Roughly have at least 10 HD channels out. Counted about 4 SD channels, but honestly didn't want to spend so much time checking.

On a curious note: In the TWC phone menu prompt, it had a: "If you have Verizon Wireless, Press ***".

Verizon Wireless????

Had the TWC service call today....after a bit of wrangling, he figured it out. Looked like another TWC service guy installed a filter (up at the power/telephone pole) on my line instead of another subscribers line. Took the filter off and all was good.

Now here's where my situation gets better. I called TWC to get what would probably be a partial credit for being w/o the channels in question for 5 days. Even if it was only 5 bucks, I want it!!! CS woman says it wouldn't really be much of a credit (she didn't say how much), but offered a 'promo' (??) that would reduce my basic cable charge of about $61 a month to $49 a month, for ONE YEAR, no strings/catches attached (so she said). So, $12 a month = $144 savings after one year. I said 'yes' of course and she said there would be a credit for this month too, and that my next bill it would only be $33 (I'm guessing for the cable base rate charge). Totally unexpected!

I'm still a little skeptical until I get my bill, etc., but if all is true, then I'm actually HAPPY that I had this problem in the first place!! How weird but true.


'
post #8750 of 8808
So what would you DO with GIGABIT PER SECOND data rates, given that BD Movies are only streamed at 40 Mbps. And when are you going to WATCH all of those BD Quality Movies you could download until you reached whatever capacity limit they chose to employ???? Of course, if typical users were actually GENERATING even Mbps average upload and/or download rates, the INTERNET would choke on it, responding slower than ever before....and the Server Farms are simply not ready to spit out Gbps to (tens? hundreds?) of thousands of attached users....

And by-the-way, you might need to pay thousands to tens of thousands of dollars (or more) just to get a new Fibre Optic cable installed between YOUR home and the nearest Network Operations Center (NOC) that could give you those kinds of data rates (give TWC Business Services a call if your are truly interested and have deep pockets).

In TWC's (et. al.) HFC architecture, Fibre Cables to local neighborhood nodes typically carry less than a few Gbps (more between NOC's), where they are converted to EXISTING Coax Cable system for the "last mile" to user homes, feeding ENTIRE neighborhoods of CATV/Phone/Internet users.
http://en.wikipedia.org/wiki/OC3
http://en.wikipedia.org/wiki/Hybrid_fibre-coaxial

Verizon's FIOS fibre network is very similar to HFC (multiple QAM channels to identical STB's & DVR's), except the fibre/CATV converter is in your garage with each fibre strand being shared among only 32 neighbors. New housing developments and "well planned" developments that have "easy access" to cable runs are cherry picked for FIOS installations....everybody else is in for a VERY LONG WAIT. If FIOS had Gbps of "unused" bandwidth, why aren't they offering extremely high data rates at rock bottom prices.....don't we wish......
http://en.wikipedia.org/wiki/Verizon_FiOS:

ATT's UVerse is a bit worse, since they only have two EXISTING twisted copper pair available for the "last mile" from their local neighborhood fibre-to-copper converter box, explaining their low data rate limit, restricting how many HD Channels can be watched/recorded at the same time. And just like Verizon, ATT will cherry pick neighborhoods for installation of their ALL-fibre, 300 Mbps (1 Gbps upgrade sometime next year)....secure in the knowledge that nearly all users will "typically" employ only a very small fraction of the total shared bandwidth....
Edited by holl_ands - 1/1/14 at 12:56am
post #8751 of 8808
I hope I'm in the right place to ask this question. I use my TW app on my iPad to program my DVR in the bedroom when I'm in the living room. An odd problem has occurred . When I set up to record an HD channel it will record the SD channel instead. I have used the filter to choose HD.. Made all the HD channels my favorites. I just chose channel 402 to record...when I go to the list I see it recording it is recording 02 the SD channel... This happened after a recent upgrade and I don't know how to fix it. Thanks in advance
post #8752 of 8808
Hi which DVR is required for APP control. I live in Camarillo and currently have the DCX3400. Thanks for your help and which current DVR is the recommended of choice!!
post #8753 of 8808
Anybody getting excited over SportsNet LA launching February 25? Personally not me as I do not like the concept of teams getting their own channel. This costs a fortune and there is usually nothing worth watching except few hours a game. Plus, not all games are even competitive. I guess diehard fans love these channels. I am just not one of them.
post #8754 of 8808
Quote:
Originally Posted by WackyPacks View Post

Anybody getting excited over SportsNet LA launching February 25? Personally not me as I do not like the concept of teams getting their own channel. This costs a fortune and there is usually nothing worth watching except few hours a game. Plus, not all games are even competitive. I guess diehard fans love these channels. I am just not one of them.

if its anything like time warner cable sportsnet then itll be great. im sure people who are huge dodgers fans will love it. im a huge lakers fan and the additional programming they have has been great. weekly backstage lakers episodes, top 10 countdowns, classic games, original shows, etc.
post #8755 of 8808
Quote:
Originally Posted by WackyPacks View Post

Anybody getting excited over SportsNet LA launching February 25? Personally not me as I do not like the concept of teams getting their own channel. This costs a fortune and there is usually nothing worth watching except few hours a game. Plus, not all games are even competitive. I guess diehard fans love these channels. I am just not one of them.

Not a big sports fan here. So I am not excited about having to pay for still another sports channel on basic cable I won't be watching.
post #8756 of 8808
Is anyone having problems with KNBC4.1 through HDTV's tuner (QAM I assume)? Other channels, including analog 4, seems OK. I am getting lots of pixelations and stuff.
Edited by phildaant - 1/20/14 at 1:36pm
post #8757 of 8808
Quote:
Encrypted qam channels are a giant waste of bandwidth. They should be offer internet like 2x2 gbps on 1 GHz cable system for example. Internet is an utility like your phone, water, electric, and gas. TV is a luxury.
http://www.avsforum.com/t/1475637/are-all-your-qam-channels-scrambled/0_100

The real giant waste of bandwidth are the analog channels TWC is still putting out. QAM (encrypted or not) can push far more stations in the same amount of bandwidth for just one analog channel. Downside are all the old analog only "cable ready" TV sets still out there without set-top boxes. That's why TWC is slowly moving little watched analogs over to digital only. Some day that conversation will be 100% digital.

Charter is in the midst of its analog to digital transition to be completed by the end of the year, while Comcast has completed in transition to all digital in major markets to free up bandwidth for faster internet and other services. TWC has converted NYC to digital but there is no word on future progress here in Los Angeles.
post #8758 of 8808
Well, TWC has some great plans to improve again. We will see what really happens?

http://ir.timewarnercable.com/files/4Q13/TWC_Operational%20and_Financial%20Plan_vFINAL.pdf

Highlights (according to this financial report):
  • Go from 3 million to 6 million (of 15) with cloud based guide
  • Go all digital L.A. area
  • Increase standard internet to 50/5 (top 300/20)
  • 6 tuner, 1TB DVR and more HD and VOD
  • Expand TWC-TV (channels and products can play on)
  • Expand Wi-Fi Hotspots

/Dan
post #8759 of 8808
Thread Starter 
Get the Details on TWC’s Plan to Transform TV & Internet Experience

January 30, 2014 By: Andrew Russell Senior Director, Editorial Services

• Earlier this month, TWC’s Chairman and CEO Rob Marcus wrote a blog post about how we are rededicating ourselves to providing superior customer service. Today, we’re announcing a major step in that initiative – a plan to transform the Time Warner Cable customer experience, beginning with our two largest markets, New York City and Los Angeles.
• We’re calling it “TWC Maxx” for now, but it will have its own brand name when it launches later this year. Highlights include major improvements and upgrades to our network to enhance reliability; substantial Internet speed increases across all our tiers – including new Ultimate speeds of 300 x 20 Mbps; and a dramatically improved TV experience with advanced set-top boxes, a six-tuner DVR, better interfaces and navigation, and expanded On Demand library.
• While we’re launching in NYC and LA first, we’ve already started making some of these improvements in other markets, too. Our plan is to roll out the new customer experience to most other areas in 2015-2016.
• To paraphrase Rob, it’s a new era for Time Warner Cable. We’re energized about the future, and we look forward to carrying on our long tradition of delivering great experiences for our customers.
• For more details about today’s announcement, we’ve included below an infographic that outlines the major enhancements as well as the full text of our press release.

Here’s the infographic:




Time Warner Cable recently changed the names of many of our services and packages. Your price, and the channels, speeds or features in your package, did not change.

What are Time Warner Cable's new TV service names?

Our TV service names are now Preferred TV, Standard TV and Starter TV, depending on your level of service.

  1. Preferred TV is the new name for our most common level of service, formerly known as Digital Cable in many markets. This includes Starter TV, Standard TV and Variety Pass, which includes some of our best, and your favorite, cable programming.
  2. Standard TV refers to Basic Service with additional cable programming.
  3. Starter TV is the new name for our Basic Service Tier.

The new service names replace older names including Basic, Broadcast Basic, Standard Cable, or Digital Cable, among others. You will see the new names on your monthly bill statements beginning in November, 2013.

Here’s the press release:

NEW YORK, NY, January 30, 2014 –Time Warner Cable customers in New York City and Los Angeles will be the first to benefit from major enhancements that will transform their service as they know it. The new experience includes best-in-class reliability, ultra-fast Internet speeds and state-of-the-art television services.

This new customer experience, currently dubbed “TWC Maxx” will have its own brand name at the time of launch later this year.

“With ‘TWC Maxx,’ we’re going to essentially reinvent the TWC experience market–by-market,” said Chairman and CEO Robert D. Marcus. “We’ll triple Internet speeds for customers with our most popular tiers of service, add more community WiFi, dramatically improve the TV product and, perhaps most importantly, we’ll set a high bar in our industry for differentiated exceptional customer service. We’re focused on providing the features and benefits that matter most to our customers.”This elevated focus has three key components:

ROCK-SOLID NETWORK RELIABILITY
As Time Warner Cable embraces new network performance standards companywide, the first phase of this initiative in NYC and L.A. will include a stringent review and upgrade of every network connection site(referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with phone, video and data services. The first four hubs to receive upgrades are those that service customers in West Hollywood and Costa Mesa in California, and portions of Woodside (in Queens) and Staten Island in New York. The Company will complete its transformation of the customer experience in both major markets by year-end.
Additionally, TWC will begin to convert its network in Los Angeles to “all-digital” by removing all remaining analog TV channels. This process opens up new bandwidth in the network to be redeployed for faster broadband speeds and other enhanced services. In 2013, TWC completed an all-digital network conversion in New York City.
This newly designed experience will make doing business with Time Warner Cable more convenient than ever by offering a majority of customers an appointment time for the technician’s visit. TWC also will introduce a number of same-day appointments in the upgraded service areas. Already, the Company offers one-hour service windows across its footprint.

INTERNET CUSTOMERS GET BIG SPEED BOOST
As each hub site upgrade is completed, TWC’s Internet customers in every tier of service served by those hubs will see substantial upload and download speed increases. Customers in the Standard and above tiers of Internet service will be guaranteed the latest generation modems including Advanced Wireless Gateways for Turbo to Ultimate tier customers. Internet customers with the following current speeds will receive new download/upload speeds:
Current Mbps Speeds Up to New Mbps Speeds Up to
Everyday Low Price Customers 2/1 3/1
Basic Customers 3/1 10/1
Standard Customers 15/1 50/5
Turbo Customers 20/2 100/10
Extreme Customers 30/5 200/20
Ultimate Customers 50/5 300/20

Additionally, TWC will continue its expansion of free, unlimited use of public WiFi in both markets.
All Business Class customers and residential customers with Standard or above Internet service will get fast, reliable connections for all their wireless devices on the go. A current coverage map of the TWC WiFi® network is available at twc.com/wifi.

NEW TV EXPERIENCE WITH MORE CONTENT, BETTER INTERFACES AND NAVIGATION
As the Company continues its introduction of a new slate of next-generation video services including simplified navigation, more program information, a new On Demand portal and better search capability across its footprint, it will accelerate the rollout of new features to its TV customers in NYC and L.A. Additionally, Time Warner Cable ultimately will increase its On Demand library of content to nearly 75,000 hours. Later in 2014, customers in these markets will have the option to lease an advanced set-top box with the capacity to record up to 12 times more content, and the flexibility to watch and record programs on six different channels simultaneously.

“We’re introducing significant changes in how customers will enjoy and use our services, and we’re changing how we think about and conduct business inside Time Warner Cable,” said Dinni Jain, Chief Operating Officer. “We’ve listened closely to our customers and all of the changes we’re introducing are 100% based on their expectations and needs.”

http://www.twcableuntangled.com/2014/01/get-the-details-on-twcs-plan-to-transform-ctv-internet-experience/
Edited by bgooch - 2/1/14 at 6:48pm
post #8760 of 8808
Quote:
Originally Posted by danki6x View Post

Well, TWC has some great plans to improve again. We will see what really happens?

http://ir.timewarnercable.com/files/4Q13/TWC_Operational%20and_Financial%20Plan_vFINAL.pdf

Highlights (according to this financial report):
  • Go from 3 million to 6 million (of 15) with cloud based guide
  • Go all digital L.A. area
  • Increase standard internet to 50/5 (top 300/20)
  • 6 tuner, 1TB DVR and more HD and VOD
  • Expand TWC-TV (channels and products can play on)
  • Expand Wi-Fi Hotspots

/Dan

Is this before or after TWC sells out to Charter and/or Comcast and at what price? I'm just asking and can find out for myself.
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